Facilitated by Ahmed Gadelhak, Management Consultant at The KPI Institute, this course was held in Riyadh, Kingdom of Saudi Arabia, between 18^th and 22^nd of December 2016 in partnership with MILE and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like Healthcare, Banking, Mortgages & Credit, Government – State / Federal, Energy, Legal, Education / Training.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Dealing with Negative Behavior
• Selecting KPIs
• Setting Targets
• Visualizing KPIs
• Qualitative KPIs and Effectiveness KPIs
• Indexes
• Functional Performance Indicators
• Documenting KPIs
• Governance
• Getting Staff buy-in

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Governance
• Linking KPIs to Strategy
• How to select KPIs
• How to present results visually
• Employees KPIs
• Buy-in from stakeholders
• Using Weights & Indexes
• Defining objectives
• Cascading and Alignment of KPIs with organization or department objectives
• Understanding what is Performance Management System
• How to gather data from different sources
• How to track and measure KPIs
• How to implement KPI Model
• Setting and measuring qualitative work

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean
[email protected]

The KPI Institute is happy to reveal the successful completion of a complex project in collaboration with the Indian National Productivity Council that took place from 22^nd to 24^th of November 2016 in India – New Delhi.

Starting from a common resolution, the Asian Productivity Organization (APO) and Indian National Productivity Council (NPC) outlined a program aiming to ensure a successful benchmarking study by following a well-defined process to identify performance gaps and further to enhance performance throughout the Indian society.

Objectives and approach

The broad purpose of this project was increasing productivity in India – New Delhi, and this is where The KPI Institute’s expertise intervened.  Within the Technical Expert Service (TES) Program on Development of Public & Service Measurement Systems, we developed a dual approach. Our objective was to strengthen the capability of the Indian National Productivity Council in gaining both theoretical knowledge and practical skills in benchmarking research.

The KPI Institute’s Management Consultant, Malek Mohammed Odeh Ghazo, worked with APO towards fulfilling these objectives. Our approach was providing our partners practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices;

Project insights

Tega Industries Limited, NSIC Bhawan, Okhla Industrial Estate, Delhi Jal Board, Hero Corporate Services, Central Manufacturing Technology Institute, Nishtha Law and the National Institute of Fashion Technology staff members participated in The KPI Institute’s benchmarking training course, beneficial to improving productivity and efficiency related issues. We aimed to upgrade their structural thinking and analytical competencies in alignment with the country’s need for productivity improvement.

“The topics of Benchmarking were disseminated by the expert and the level of the content was commensurate with the expectation of the participants. The methodology used was well appreciated: Case studies, Business Games and Role plays made participants very active during the workshop. All the topics were discussed in depth and the presentation manner and techniques were excellent.” said Binko Tirkey from the Indian National Productivity Council.

Over the last years, due to its involvement in numerous such projects of a great amplitude, The KPI Institute has become highly trusted by worldwide organizations, regardless of their industry or activity field, when it comes to their performance related issues.

Contact

Cosmin Chindris, Business Development Manager at The KPI Institute
T: +40740963913
E: [email protected]

Facilitated by Aurel Brudan, CEO of The KPI Institute this course was held in Kuala Lumpur, Malaysia, between 14^th and 16^th of December 2016 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Malaysia, Brunei Darussalam, Indonesia having different backgrounds and areas of expertise in their working fields like Food, Beverages & Tobacco, Telecommunications, Not-for-profit, etc.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• KPI Documentation
• KPI Selection
• Inconsistency in the target setting
• Frequent changes in strategy
• Data collection
• Setting KPIs for different contexts

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Create KPIs;
• Use and evaluate KPIs;
• Align KPIs to company’s core values and strategy;
• How to ensure KPIs are measurable;
• Gather data;
• Data Visualization;
• Information dissemination rules;
• How to socialize/communicate KPIs internally and externally;
• Linking employee performance to dept and company goals;
• Measure the contribution of technical consultant;
• KPIs and top management – alignment;
• Link between external partners and organizational KPIs.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

Have you tried out the new Top 25 Restaurant KPIs – 2016 Extended Edition?
Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Restaurant KPIs -2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the food and beverage industry.

The Top 25 Restaurant KPIs – 2016 Extended Edition report compiles the most popular 25 KPIs used by global Restaurant divisions throughout 2009 and 2015. One of the most important benefits that this report brings is an international perspective on the most popular Restaurant KPIs. They provide quantifiable measurement of the main components that lead to a successful implementation of human resources strategies.

Highlights from the Report

• • Complete hands-on experience in working with KPIs

• • Detailed documentation for each KPI

• Complex articles on best practices in terms of KPI selection and documentation.

By emphasizing the use of KPIs today, the Top 25 Restaurant KPIs – 2016 Extended Edition is a valuable resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.

According to Aurel Brudan, The KPI Institute’s CEO, ‘Top 25 Restaurant KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how Restaurant KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

About smartKPIs.com

smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloguing how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.

Get your brand new Top 25 Restaurant KPIs – 2016 Extended Edition and start implementing the knowledge now!

Facilitated by Mihai Toma, Head of Professional Services this course was held in Riyadh, Kingdom of Saudi Arabia, between 13^th and 15^th of December 2016 in partnership with IGTC and is part of a series of certification courses dedicated to rigorous usage of a successful performance management system.

In the first day, the course agenda covered the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Levels: organization, division, department, employee;
• Capabilities: projects, processes, quality, customer service;
• Stakeholders: suppliers, JV, Board, personal;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance management, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by professionals from Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like Manufacturing, Finance, Healthcare and Transportation.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Setting targets;
• Setting KPIs related to company’s strategy/corporate identity;
• Building performance reports.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Understand link between KPIs and project management;
• Relevancy and accuracy of performance reports;
• Understand techniques to build performance culture;
• Selecting the most relevant KPIs;
• How to utilize performance improvement practice in daily job/work;
• Linking individual KPIs to strategic objectives;
• Data collection;
• KPI Documentation;
• Importance of having KRI (risk);
• Link between BSC and PM;
• Analyzing KPI results and making decisions based on results;
• Different types of KPIs;
• Difference between objectives, initiatives and KPIs;
• Governance of PMS (at all levels);
• KPIs in dashboards.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Performance Management Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance management and improvement.

To find out more details, please visit the Performance Management Professional certification page

If the opportunity of customized Performance Management training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean
[email protected]

We proudly present to you the December edition of PERFORMANCE Magazine. Encompassing The KPI Institute’s experience, research and expertise, PERFORMANCE Magazine – Printed Edition, transfers its knowledge into a multitude of resources made accessible to a worldwide readership, helping them quench a natural thirst for information.

And what better time to review one’s progress than the end of the year. Our December issue offers its readers valuable information regarding current and future developments in the field, accompanied by highly insightful testimonies from all over the world, summed up in our interview section.

Making the world a better place starts with one step at a time. In this printed issue, we take a look at how one can perform a solid Employee Performance Review, what is EQ and social listening and why they matter, and we detail three methods of nurturing long-lasting and meaningful change in your organization. Afterwards, we take a look at several organizations – Tesla, United Airlines, Hartsfield-Jackson Atlanta International Airport, and at a few governments – Barbados, Turkey, Guernsey’s and more, to find out what they are planning in order to improve their performance. So as we can see, performance management is not a static discipline; far from it, it is a continuous and cyclical never-ending process of growth, refinement and advancement.

So what have we learnt, up to this point in time, from all of the available information?

On the one hand, we have the concepts of continuous improvement, development and change in particular, which lie at the heart of Performance Management and drive processes, projects, people, teams and organizations forward, shedding light on the weaker links of the chain and helping strengthen them.

On the other hand, Performance Management on the whole is also in need of improvement. Some means of achieving that is through professional communities, scientific research, and publications.

This December number plunges into the topics of Operational, Organizational and Individual Performance, Strategy and Performance Improvement.

Flip through pages of interviews with renowned experts, extensive research studies, concept presentations, insights from practice, alongside software or hardware reviews, and books and movie recommendations, all related to performance management.

The exclusive feature of this issue presents you the portrait of Gary Cokins, founder of Analytics-Based Performance Management LLC and an internationally recognized expert, speaker and author in advanced cost management and performance improvement systems, with over 40 years of professional experience.

So now we invite you to take part in a world dedicated to integrating performance and all that is comprised in the search for improvement, in its smallest details. Enjoy this December’s Performance Magazine!

As we are always interested in gaining insights from practitioners who activate in a multitude of environments, contact us at [email protected] if you are interested in becoming a contributor, or having your interview featured in PERFORMANCE Magazine.

The magazine is now available in two formats:

• Electronic (free)
• Paperback copy ($15)

Facilitated by Adrian Brudan, General Manager TKI – EMEA this course was held in Dubai, United Arab Emirates, between 4^th and 8^th of December 2016 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from United Arab Emirates, Kingdom of Saudi Arabia, Sudan and Bulgaria, having expertise in their working fields like Healthcare, Government, Finance, Education and Utilities.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Data gathering
• Support of the senior management for executing strategy
• Change management
• Awareness of performance management across organization
• Getting the buy across organization
• Linking performance with rewards
• Integrity of the data collected
• KPI selection & alignment
• KPIs Governance

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• KPI selection for organizational scorecard
• Setting KPIs for non-profit organization
• Qualitative and effectiveness KPIs
• Gathering data for KPIs
• Data accuracy and timeliness
• Documenting KPIs clearly and concisely
• Governance of KPI Measurement Framework
• Getting staff buy-in
• Corrective actions
• Avoiding negative behaviors once targets are set
• KPI weighting
• Working with indexes
• Setting stretched targets
• Cascading KPIs from the strategic level to the operational level
• Visualizing KPI results
• How to create reliable BSCs and KPI dashboards
• How to audit KPIs
• Qualitative KPIs for government sector performance
• Using data analysis to further explore strategy progress
• Enhancing the performance of employees

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt in to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

Combining causal analysis and solid decision-making is the basics of performance improvement. Managers nowadays are faced with a rapidly changing environment and an abundance of data, hence decision making and action prioritization can be challenging. Gaining clarity around the right move is vital for leading organizations.

Our latest study, The State of Performance Improvement and KPI Practice Report 2016, indicates what are the next moves in KPI usage and performance improvement. One key finding of the study reveals that 40% of respondents admitted to have noticed a positive impact on their business generated by the usage of KPI. This emphasizes the importance of a performance management system in achieving the set organizational strategy.

In the following webinar, the main trends in performance improvement and KPI usage revealed by organizations worldwide will be presented. The study findings look into the KPI lifecycle, the characteristics of performance management systems, their governance and the context in which KPIs are usually used by organizations.

Main topics covered

• Organizational contexts for using KPIS
• Importance of Performance Management Systems
• Insights in KPI lifecycle practices
• Current trends in performance improvement
• Performance Management system governance practices

Key Learning Points
• Identify the newest trends in Performance Improvement
• Improve own practices according to the trends
• Receive recommendations on the best approaches to KPI usage

Presenters’ profile

Free Registration

To register for the webinar click here.

Webinar Recording

The webinar recording will be available on our eLearning platform.

The KPI Institute gladly announces the launching of: The State of Performance Improvement and Key Performance Indicator Practice Report 2016. 

The report offers insights into 26 KPI and Performance Improvement topics, from 9 demographics & garnering answers over 300 survey respondents, providing a 360° view of performance improvement initiatives.

It can help improve your business strategy by identifying the issues, trends and best practices impacting the field of performance.

The research study focused on 4 key areas of the performance management and measurement processes:

• KPI Lifecycle analyzes different stages of the performance management cycle like: KPI selection, documentation, target setting, data gathering, reporting and decision making.
• Performance Improvement System provides insights into how to better organize systems in within companies.
• Governance can help companies to better assess communication and accountability in managing performance.
• Context dives into the overall structure in which KPIs and performance improvement initiatives are used.

Key Findings:

• 49% of respondents use a Performance Management System at operational level and 32% at strategic level;
• 23% of respondents completely align their organizational strategy with the employee performance plans, and 56% only partially;
• 18% of respondents use extensively predictive analytics.
• 35% of respondents mentioned that their organizations have implemented a Balanced Scorecard-centered PMS;
• 56% of the respondents have at least one KPI reflecting the set objectives and 39% even involve their stakeholders in the KPI selection process;
• 39% of respondents also make extensive use of standardized KPI documentation forms and 47% said that they have a clear allocation of KPI Owners;
• When it comes to software, 65% of respondents declared they use Microsoft Excel for data gathering and once more, 39% of them have tasked a corresponding Data Custodian to manage and analyze their KPIs.
• Access the full report and start adapting best practices to your own company!

About the KPI Institute

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

Contact

Andrei Costea, Email: [email protected]

Finding the right balance between high profits, low costs and quality products/services is a challenging task for worldwide organizations, therefore managers highly endeavor to base the decision-making process on accurate data and clear facts rather than their thought or feelings.

To ensure that the most relevant data for the organization is monitored and reported, professionals must face the most challenging aspect from the performance management framework, the KPI Selection. It is a process which seems simple at first hand, yet it is inherently complex, due to the interdependencies involved.

The KPI Institute supports the organizational selection process by offering the Top 25 KPIs – 2016 Extended Editions, which are valuable resources for professionals involved in the selection process, professionals engaged in the refinement of an existing performance measurement system or just for promoting the use of KPIs within the organization.

Main topics covered

• The importance of the KPI selection
• KPI Selection process
• KPI Selection sources
• Top 25 KPIs – 2016 Extended Editions
• The role of the Top 25 KPIs – 2016 Extended Editions in the selection process.

Key Learning Points

• Understand importance of KPI selection;
• Design a well-structured KPI selection process;
• Recognize useful KPI selection sources;
• Explore the Top 25 KPIs – 2016 Extended Editions;
• Identify the benefits of using Top 25 KPIs – 2016 Extended Editions;

Presenters’ profile

Free Registration

To register for the webinar click here.

Webinar Recording

The webinar recording will be available on our eLearning platform.