The Certified Performance Improvement Professional Training Course in Dubai is part of a series of certification courses dedicated to rigorous usage of a successful performance improvement system. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager of the TKI EMEA, this course was held in Dubai, United Arab Emirates, between 7th, 8th and 9th of June 2015.

The agenda for the Certified Performance Improvement Professional Course covered in the first day the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Performance Improvement;
• Performance Improvement: Stakeholders;
• Performance Improvement: Operations;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by practitioners from United Arab Emirates, having different backgrounds and areas of expertise in their working fields like utilities, education and training.

Before beginning the course, sharing challenges of previous experience in working with performance improvement was encouraged and some of them were:

• Overstretched targets;
• Staff not involved in the target setting process;
• Discrepancy between employees capabilities and job description;
• Initiatives not liked with strategy / improper cascading;
• Lack of standardization;
• Translating theory into practice – applicability;
• Integration and connection of initiatives with processes related to.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Create an efficient management system;
• Define the components and structure;
• Set strategies for performance improvement;
• Latest trends in performance improvement;
• Creating and managing recovery plans;
• Reviewing performance;
• Updating performance management architecture blueprint;
• Challenges in managing performance;
• Steps of the performance improvement process as part of the corporate level.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance: after participating at the 3 days of on-site training course;
• Certified Performance Improvement Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified Performance Improvement Professional title, as this certifies the skills and knowledge related to performance improvement field.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

This webinar offers practical insights on how to work with KPIs in order to generate value, from terminology and selection to their application within the project management process.

As project management becomes a practice that is extensively integrated into most organizations, from start-ups to the largest corporations, the need to increase performance in the field is stronger than ever.

While there is no secret formula to managing your processes, outstanding results can only be achieved by assimilating a robust performance culture. An essential element of this culture is represented by the usage of relevant KPIs, designed to enhance the efforts that project managers put in successfully completing their projects.

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The Certified KPI Professional Training Course in Kuala Lumpur is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Kuala Lumpur, Malaysia, between 8th, 9th and 10th of June 2015.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• Understanding KPIs;
• KPI taxonomy;
• KPI typology.

The second day sessions covered the following discussion topics:

• KPI documentation;
• KPI selection;
• KPI in context;
• Working with targets.

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Data visualization – Designing KPI Dashboards and Scorecards;
• Data gathering;
• Working with data custodians.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Malaysia, having different backgrounds and areas of expertise in their working fields like IT, government and education.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Communicating corporate objectives to employees;
• No clear link between individual and organizational level;
• Data gathering/tracking;
• Lack of accountability;
• Setting KPIs to measure objectives;
• Lack of data;
• Getting buy-in from management team;
• Getting buy-in from employees;
• What to measure;
• Selecting relevant KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Understand how to introduce measurement for end result;
• Embed KPIs for clients;
• Non-financial KPIs;
• Cascading KPIs at employee level;
• Getting employee buy-in;
• KPI selection;
• KPI prioritization;
• KPI weights;
• KPI benefits realization;
• Use the available content in practice.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance: after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Certified KPI Professional Course in Kuala Lumpur was part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Kuala Lumpur, Malaysia, between 8th, 9th and 10th of June 2015.

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The Certified KPI Professional Course in Kuala Lumpur was part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Kuala Lumpur, Malaysia, between 8th, 9th and 10th of June 2015.

(more…)

The Certified KPI Professional Training Course in Melbourne is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Melbourne, Australia, between 3rd, 4th and 5th of June 2015.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• Understanding KPIs;
• KPI taxonomy;
• KPI typology.

The second day sessions covered the following discussion topics:

• KPI documentation;
• KPI selection;
• KPI in context;
• Working with targets.

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Data visualization – Designing KPI Dashboards and Scorecards;
• Data gathering;
• Working with data custodians.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Australia, having different backgrounds and areas of expertise in their working fields like government administration, information technology and services.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Communicating corporate objectives to employees;
• No clear link between individual and organizational level;
• Data gathering/tracking;
• Lack of accountability;
• Setting KPIs to measure objectives;
• Lack of data;
• Getting buy-in from management team;
• Getting buy-in from employees;
• What to measure;
• Selecting relevant KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Understand the cascading process to the individual level;
• Understanding KPIs and the relation with results based management;
• Learn from the other participants experience;
• Learn how to set and use KPIs effectively;
• Create an effective PMS;
• Apply KPIs to measure personal performance;
• How to measure employee performance;
• Governance of PMS;
• Measuring processes, policies, strategy through KPIs;
• Linking KPIs with reward systems;
• Linking KPIs with organizational strategy;
• Target setting techniques;
• Set KPIs in different contexts, different industries and functions;
• Data gathering process steps;
• Ensure objectivity in performance assessment;
• How to use KPIs to measure performance.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance: after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

On June 11th, The KPI Institute launched a new qualitative study, “Performance Management in 2014: ASEAN Special Edition” during a special event, hosted at Istana Hotel, Kuala Lumpur.

This event was dedicated to highlight the report’s key findings, with an in-depth focus on the current state of performance management in Malaysia. The comprehensive analysis was of great interest for the attendees, who represented leading industries, such as: Education, Government, IT, Banking, Oil and Gas.

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On the 4th of June, 2015, The KPI Institute celebrated Customer Service excellence and innovation alongside top organizations from numerous industries. This special event was organized in the context of the Customer Service Management Conference.

The Customer Service Excellence Awards Gala, organised by Acumen Integrat, promoted customer-centric performance initiatives and prized best in class companies, which have proven commitment to their customers over time and have continuously striven for impeccable customer service.

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The Certified KPI Professional and Practitioner Training Courses in Dubai were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. Facilitated by Adrian Brudan, General Manager TKI EMEA, these courses were held in Dubai, United Arab Emirates, between 31^st of May – 4^th of June 2015.

   (more…)

As project management becomes a practice that is extensively integrated into most organizations, from start-ups to the largest corporations, the need to increase performance in the field is stronger than ever.

While there is no secret formula for managing your processes, outstanding results can only be achieved by assimilating a robust performance culture. An essential element of this culture is represented by the usage of relevant KPIs, designed to enhance the efforts that project managers put in successfully completing their projects.

This webinar offers practical insights on how to work with KPIs in order to generate value, from terminology and selection to their application within the project management process.

(more…)