Posts in Courses

Resource roundup: insights and tools for human resource and employee performance management

February 28th, 2024 Posted by Courses, KPIs, Publications, Research 0 thoughts on “Resource roundup: insights and tools for human resource and employee performance management”

Success in today’s ever-evolving world hinges upon the commitment to ongoing learning. The KPI Institute (TKI) is dedicated to ensuring that leaders, professionals, and the rest of the business community are equipped with the right knowledge and tools.

Every month, TKI curates a collection of diverse learning materials and opportunities in strategy and performance management. Some of these resources, while released years ago, remain highly relevant due to their timeless principles and adaptability to changing business dynamics, providing enduring value and insights for today’s challenges.

This month, TKI is pleased to present comprehensive, research-based resources focusing on human resources (HR).

Top 10 Human Resources Key Performance Indicators (FREE): Part of the Top 10 KPIs Series, this collection of posters provides an overview of how key performance indicators (KPIs) are measured in practice today, specifically in HR. It combines insights from the community with research and analysis from TKI’s Publications team.

Articles (FREE): Find practical insights related to HR and employee performance management from a variety of articles published on Performance Magazine, written by subject matter experts and research analysts.

The Human Resources KPI Dictionary: Get access to valuable information on over 370 KPIs with calculation formulas for every one of them. It is an innovative tool, essential for assessing and optimizing your performance in eight main functions of the Human Resources division within an organization, including compensation and benefits, talent development, and working environment.

The Top 25 Human Resources KPIs – 2020 Extended Edition: Browse the most popular 25 KPIs used by Human Resources divisions throughout 2016 and 2020. It provides a complete hands-on experience in working with KPIs as it contains not only two pages of detailed documentation for each KPI, but also interesting articles on best practices in terms of KPI selection and documentation.

HR Performance Management System Toolkit: Explore a ready-to-use collection of pre-populated templates for managing the performance of the HR department and monitoring its contribution to the overall organizational performance. Customers can customize the templates in the toolkit for internal use within their organization.

HR Scorecard: Monitor the alignment of departmental objectives with KPIs and the application of the Balanced Scorecard concept at the operational level with this ready-to-use tool. This is pre-populated with KPIs grouped by objectives and Balanced Scorecard perspectives and developed through the review of hundreds of best practice performance reports and the documentation of thousands of KPIs.

HR Dashboard: Manage and measure the contribution of the Human Resources function to the overall organizational performance by using this tool. Discover a repository of the most relevant and widely spread HR KPIs used to track the HR services’ effectiveness and performance at the organizational level.

Certified Employee Performance Professional – Online Course: Grab this opportunity to access the best practices in the field of employees’ performance. Gain the knowledge, skills, and confidence to create an environment where employees can thrive and successfully contribute to organizational performance by linking their activities to strategic objectives and reflecting their contribution against the company’s strategy.

Employee Performance Management System Implementation – Consulting: Find and build the essential bridge to link performance efforts across all organizational levels. By adopting a structured and robust employee performance framework, we emphasize on objectivity in measuring the results against expectations with the help of individual KPIs. This intervention relies on the analysis of key internal documents, delivery of awareness sessions with primary stakeholders, KPIs selection workshops, and post-implementation support.

Certified Strategy and Business Planning Professional: optimizing business performance for 2024

February 21st, 2024 Posted by Certification, Courses 0 thoughts on “Certified Strategy and Business Planning Professional: optimizing business performance for 2024”

In the ever-evolving business landscape, aligning a strategy with all organizational objectives can be challenging. Thus, strategic planning is vital for businesses to thrive amidst a turbulent environment. 

This begs the question, what steps can leaders take to ensure that their team will embrace the strategic planning process? This is where strategy and business planning capabilities come in handy.

Course overview

The KPI Institute’s Certified Strategy and Business Planning Professional course empowers practitioners with the knowledge to develop excellent strategies and plan their businesses using a robust framework.

This comprehensive training program delivers impactful outcomes for employees and organizations, regardless of the business’s scale. 

Participants will get access to a network of specialists, sharing business opportunities and innovative solutions to strategic planning challenges while reaching the course’s learning objectives, which are:

  • Organize an effective process to formulate and plan the organizational strategy
  • Formulate meaningful mission statement, vision and corporate values
  • Identify the right strategy choice (position) for the organization
  • Integrate operational plans with corporate strategy
  • Connect strategy to KPIs and initiatives

Benefits and importance

In this learning program, you’ll gain premium recognition as a Certified Strategy and Business Planning Professional and other benefits, including:

  • Access to structured knowledge, enabling the expertise transfer across all professional life areas
  • Additional educational resources such as examples of tools centralized in several catalogues, Microsoft Excel based tools, and 10 short video doodles.
  • Premium subscription for with six-month access to 500 fully documented KPIs and over 20,000 enlisted KPIs and one research report from the Top 25 KPIs series
  • 40 Continuing Professional Development (CPD) credits to include in the CPD records for your professional body, institute, regulator, or employer

Course structure and methodology

The course encompasses a three-stage educational process with an expected total duration of 40 hours:

  1. Pre-course stage: Participants will determine their current skills, actively engage with colleagues via an interactive online forum, and establish the foundation for a beneficial learning experience.
  2. Core-course stage: Participants can opt for live online sessions or face-to-face training, where they will complete Individual Learning Maps and take the certification exam. Both options facilitate experiential learning and encourage human interaction. 
  3. After-course stage: Participants will delve into stimulating discussions and additional readings. They will be able to create a tailored, actionable plan aligned with their business needs.

Course syllabus

The core course comprises eight learning modules:

  1. Key concepts
  2. Corporate identity
  3. Choice of a competitive strategy
  4. Strategic internal environmental scanning
  5. Strategic external environmental scanning
  6. Vision and choice of a growth strategy
  7. SMART objectives at the corporate level
  8. Planning at the departmental level

Flexible learning options

The course is offered in multiple languages and locations to accommodate a wide range of schedules and preferences.

Certification and recognition 

Upon completion, participants will receive the following certificates (soft copy):

  • Certificate of Attendance: for course sessions presence
  • Certificate of Completion: after finalizing pre-course activities and passing the Certification Exam
  • Certified Professional Diploma: upon properly concluding all three stages of the learning experience (to be issued once the contractor has received the full payment)
  • CPD Certificate of Attendance: provided once you achieve Professional Status

Maximize your organization’s potential through effective planning. Enroll today and become a Certified Strategy and Business Planning Professional!

Embark on excellence: The KPI Institute releases 2024 course calendar

December 12th, 2023 Posted by Certification, Courses 0 thoughts on “Embark on excellence: The KPI Institute releases 2024 course calendar”

Marking a year of accomplishments, The KPI Institute (TKI) is geared up to continuously deliver top-tier training programs to professionals and organizations worldwide in 2024. These programs are designed to equip them with the most up-to-date knowledge and tools for crucial business domains, such as strategy, performance management, data analysis, and customer service.

TKI, a global leader in performance management training and certification, remains committed to meeting the ever-changing demands of the dynamic business environment with the recent launch of the 2024 course calendars: Live-online Global Certifications 2024, Dubai Training Courses 2024, and Southeast Asia Training Courses 2024

The 2024 training calendars feature in-demand certifications like the Certified KPI Professional and Practitioner and the Certified Strategy and Business Planning Professional. The KPI Professional and Practitioner training courses aim to provide participants with an in-depth understanding of the challenges associated with key performance indicator (KPI) measurement and practical strategies to overcome them. To ensure a seamless learning experience, TKI offers a wealth of resources, such as toolkits, templates, case studies, and exemplary practices from successful global organizations.

Similarly, the Certified Strategy and Business Planning Professional course is designed to help professionals cultivate a strategic mindset, grasp fundamental strategy planning concepts, apply strategy planning tools through individual and collaborative exercises, and analyze industry best practices by examining real-world examples and engaging in discussions.

Today’s professionals are also engaging in contemporary programs such as Certified OKR Professional and Certified Data Analysis Professional to gain the skills required to address the current needs of the corporate landscape.

Amid the intricacies of the modern business world, The KPI Institute certifications serve as a catalyst for professionals to achieve success, presenting a globally acclaimed approach characterized by steadfast standards, rigorous research, and exceptional leadership. In 2023 alone, TKI facilitated learning experiences for 6,086 individuals through 372 in-person and live session courses from January to November 2023.

Whether someone is looking to advance in their career, undergo a transition, or ensure their organization stays competitive, The KPI Institute has something to offer. Explore the full calendar of training programs and secure seats for the upcoming year here.

What are the major challenges faced in balanced scorecard implementation?

November 8th, 2023 Posted by Certification, Courses 0 thoughts on “What are the major challenges faced in balanced scorecard implementation?”

An increasingly used performance management tool in organizations worldwide is the balanced scorecard (BSC). This is according to the latest report released by The KPI Institute on strategy management. The BSC provides a comprehensive framework for monitoring and managing performance across various business dimensions, including financial, customer, internal processes, and learning and growth. However, despite its numerous advantages, effectively adopting the BSC presents some obstacles.

Ensuring that the BSC aligns with the organization’s strategic goals is one of the main challenges. Developing relevant performance metrics requires an in-depth understanding of the mission and vision of the organization. Without this alignment, the BSC is just a collection of metrics that do not drive the desired outcomes.

Another issue lies in collecting and managing the data required to support the scorecard. Organizations usually struggle to acquire reliable and timely data, which can affect their capacity to accurately monitor performance. Furthermore, data saturation can become an obstacle, as companies may be tempted to track too many indicators. This may result in information overload and inefficiency.

Communication and staff buy-in are also major challenges. Employees may resist the changes brought about by the BSC and consider it an additional layer of bureaucracy. To overcome this reluctance and make sure that they know what the scorecard is for, it is important to use effective communication and engagement techniques.

For professionals who want to learn how to overcome these challenges, discover real-life cases, and explore solutions, join the Certified Balanced Scorecard Management System Professional – Live Online course. The KPI Institute is holding the year’s last session from December 4 to 8. 

Make your last move of 2023 count and secure your spot by registering here.

Bridging the knowledge gap: uniting data analysts and non-tech stakeholders in organizations

September 13th, 2023 Posted by Certification, Courses 0 thoughts on “Bridging the knowledge gap: uniting data analysts and non-tech stakeholders in organizations”

Editor’s Note: This excerpt was originally published in the Ask Our Experts section of PERFORMANCE Magazine Issue No. 26, 2023 – Data Analytics Edition. Islam Salahuddin, a business research analyst and data expert at The KPI Institute, answers, “How can organizations bridge the knowledge gap between data analysts and non-technical stakeholders and decision-makers?”

Bridging the gap between data teams and non-technical stakeholders should be a multi-way effort. 

From the technical side, data analysts first have to be aware of business needs and then adopt communication best practices. Insights should be delivered in the plain language of stakeholders, eliminating technical jargon and providing business context. Data storytelling techniques should be leveraged to ensure communication is engaging and persuasive.

From the side of stakeholders, having a high level of data literacy is key to avoiding communication gaps and insight misinterpretations that can lead to distorted decision-making.

Moreover, as hierarchical organizational gaps widen in larger businesses, having mediator roles can also be beneficial. These roles can be performed by experienced business analysts or specialized positions like data translators. Making room at the management tables for data-experienced managers and chief officers will bridge the gap more easily.

From a big-picture perspective, developing a wider data culture environment within an organization can eliminate such gaps on different levels. Business data maturity can only be achieved if business objectives are aligned with and then enabled by data uses, which highlights the importance of crafting a data strategy in alignment with the overall business strategy.

Ready to bridge the gap between data teams and non-technical stakeholders? Elevate your data skills through The KPI Institute’s Certified Data Analysis and Certified Data Visualization Professional courses.

maentae partners with The KPI Institute: a new course on using AI to increase business productivity

July 26th, 2023 Posted by Courses, Partnerships 0 thoughts on “maentae partners with The KPI Institute: a new course on using AI to increase business productivity”

In a mission to equip professionals with the skills and knowledge for navigating today’s business landscape, The KPI Institute joins forces with maentae, a progressive learning solution provider, to develop a course on harnessing the power of artificial intelligence (AI).

AI for Business Productivity online course, which is expected to launch this year, will offer participants the opportunity to learn the practical application of several AI tools to optimize various business functions guided by key learning objectives, including:

  • Gain a good understanding of the different use cases and applications of AI in business, including marketing, customer service, sales, operations, HR, and innovation
  • Learn how to identify the opportunities to adopt AI in your business
  • Learn how to integrate AI tools into your business 
  • Enhance your career prospects by acquiring in-demand skills in AI and demonstrating your ability to drive productivity and growth
  • Connect and interact with a community of like-minded professionals, looking to deepen their knowledge in emerging technologies, as well as expand their network and career opportunities

Throughout the course, participants will get access to real-world case studies and examples showcasing successful applications of AI in numerous industries and business functions as well as interactive modules with practical exercises.

This course features several  lessons covering various topics and business functions, such as marketing, sales, operations, customer relations, and human resources. The modules consist of specific use cases for AI tools and hands-on training to ensure participants will learn how to integrate the tools into business functions, and the overall business operations.

The KPI Institute, with 19 years of experience in providing solutions for performance excellence, invites decision-makers, stakeholders, business owners, and entrepreneurs to future-proof their businesses and increase adaptability.

maentae’s goal is to empower individuals at every skill level to thrive in the dynamic and ever-changing modern workforce. Its core values focus on the combination of science, art and technology—crafting curricula that transcend boundaries with a harmonious blend of academic research and practical insights.

Participants who complete the course will be awarded a certificate in AI for Business Productivity, which they can use to prove their knowledge and proficiency in using AI to boost efficiency and productivity in business. Get updates on the launch of the course by visiting the TKI Marketplace, or contact Alexandru Muntean, head of customer engagement: [email protected] +40 747 060 997.


High participant demand for Certified KPI Professional prompts simultaneous sessions

July 19th, 2023 Posted by Certification, Courses 0 thoughts on “High participant demand for Certified KPI Professional prompts simultaneous sessions”

In response to increased participant demand, The KPI Institute held two simultaneous versions of Certified KPI Professional Live Online on July 24 – 28, 2023. 

Tailored to meet the challenges faced by professionals in key performance indicator (KPI) selection and usage, the Certified KPI Professional course applies a robust KPI Measurement Framework that is built upon two decades of research and industry best practices. This course covers various aspects of working with KPIs,  from selection to result centralization in performance reports. 

The Certified KPI Professional course has consistently ranked among the top most popular courses offered by The KPI Institute. This program attracts professionals across all management levels and industries from different parts of the world. The lessons are delivered in different languages, such as English, Arabic and Spanish.

Throughout the training session, participants are equipped with the skills needed to manage KPIs and improve their current processes and systems. Moreover, this learning opportunity enables them to apply the learned concepts immediately within their organizations.

At the end of the course, participants are expected to distinguish between objectives, KPIs, and initiatives, document KPIs using a standardized template, understand the appropriate use of benchmarking for target-setting, and optimize the KPI activation and data-gathering process.

The benefits of enrolling in this course include access to relevant performance data, pre-populated tools for KPI implementation, an innovative three-stage learning process; the opportunity to join the Certified KPI Professionals Community; and 40 CPD credits.

Do not miss this opportunity and register now for Certified KPI Professional Live Online! For additional information and the course schedule, visit

Testimonials for the Certified KPI Professional program

“This certification is not only for seniors and businesses. It’s also about how you can think in a constructive way to set some measurements for your performance on a daily basis even in normal life. It’s a must.” – Senior Organization Excellence Specialist, ADES-Advanced Energy Systems, Egypt

“One of the best knowledge-filled courses I have ever attended. Don’t ever let anything or anyone take away your focus or attention from the sharing because the presenter is the best in the field.” – Deputy Director, Institute Aminuddin Baki, Malaysia

Slot Thailand The contents were well-organized and supported with guidance and schedule that helps me to navigate easily with the certification process.” – Quality Assurance Auditor, GDCME, Saudi Arabia


Enhancing supplier relationship through TKI’s Certified Supplier Performance Professional Program

July 12th, 2023 Posted by Certification, Courses 0 thoughts on “Enhancing supplier relationship through TKI’s Certified Supplier Performance Professional Program”

The KPI Institute defines supplier performance as the ability of the supplier to meet and surpass their commitments to international and quality standards, customer general or specific procurement policies and guidelines, and contract requirements. 

Effective management of supplier performance became crucial for fruitful partnerships due to the growing trend of outsourcing key supply chain activities, the risk associated with the vast and complex supply chain, and the risk posed by suppliers who fail to adhere to standards set by the industry.

To address the challenges affecting supplier performance today, The KPI Institute offers the Certified Supply Performance Professional course. It is designed to empower professionals to efficiently manage their procurement activity, utilize competitive advantage in supplier selection and evaluation, contribute significantly to procurement and strategic sourcing teams, and generate business value with a modern performance management framework.

The key objectives of this course are:

  • Developing and implementing a supplier selection process
  • Using different supplier segmentation models
  • Identifying risks and developing response strategies
  • Selecting relevant KPIs to monitor and improve supply chain performance
  • Implementing a rigorous supplier relationship strategy

Furthermore, participants will gain valuable insights through a dynamic learning experience that combines practical information delivery, well-designed activities, and real-life case studies. This course stands out by focusing on the practical aspects of supplier management, utilizing a comprehensive KPI development and monitoring framework, supported by a readily available performance toolkit. This approach fosters continuous interaction among participants and encourages knowledge sharing.

Thus, The KPI Institute invites all professionals in procurement, logistics, retail, manufacturing, distribution, and related fields, including buyers, procurement managers, and key accountants involved in procurement-related planning, management, and performance monitoring, aiming to enhance supplier performance and drive strategic and sustainable value for their organizations. Enroll now for Certified Supplier Performance Professional Live Online, which will be held on August 21 –  25, 2023 (18:00 – 22:00 GST/ 9:00 – 13:00 CST).

The course will be facilitated by Cristina Bleoca, a specialist in Purchasing and Supply Chain Management from Romania with over 10 years of experience in the automotive and FMCG industries. To know slot thailand more about this course, visit

The KPI Institute reports sustained growth in course participation

June 21st, 2023 Posted by Certification, Courses, Partnerships 0 thoughts on “The KPI Institute reports sustained growth in course participation”

Editor’s Note: This article is authored by Islam Salahuddin, a Business Research Analyst, and Len Cristobal, the Chief Editor at The KPI Institute and originally published in the 25th printed edition of PERFORMANCE Magazine.

The KPI Institute achieved another year of record-breaking success in 2022, with 5,553 individuals participating in 336 course deliveries. This marks the seventh consecutive year of growth for the global research organization dedicated to setting standards in strategy and performance management-related professions. Compared to 2016, the number of participants in The KPI Institute’s Premium Certifications grew fivefold, up from 898.

With 19 years of experience providing performance solutions, The KPI Institute has successfully trained thousands of professionals in strategy and performance management-related disciplines with the support of its 40 partner organizations worldwide. The organization offers a variety of course delivery options, including virtual classrooms, face-to-face groups, and self-paced eLearning classes.

Live online courses remain the most popular delivery method, chosen by 3,664 participants. This trend has continued for the third year in a row since the launch of live online courses in 2020, far surpassing the number of participants who opted for in-person sessions, totaling 1,889. 

“We are thrilled to report another year of exceptional growth. This success can be attributed, in part, to the organization’s expansion of course offerings. With this, we remain committed to providing top-quality training and insights through our research programs and publications. In addition, I would like to thank our partner organizations that are contributing to fulfilling our vision,” Cristina Mihăiloaie, business unit manager of The KPI Institute’s Research Division, said.

The courses offered by The KPI Institute are designed to enable professionals and organizations to adapt and succeed in today’s business environment. Some of the certifications are Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Performance Management Systems Audit Professional. 

Check our partner organizations here, or apply to become a partner organization of The KPI Institute.

Navigating global trends: approaches to strengthen performance management in Southeast Asia

May 24th, 2023 Posted by Certification, Courses 0 thoughts on “Navigating global trends: approaches to strengthen performance management in Southeast Asia”

In the previous article, Linh Do,  Head of Professional Services at The KPI Institute Vietnam, highlights the geopolitical, environmental, and economic challenges that impact Southeast Asia. Understanding these factors is crucial for grasping the local dynamics and uncovering regional growth opportunities. In this article, Linh will delve into potential measures that can be implemented to enhance performance management in the region. 

Improving performance management in Southeast Asia involves diversifying their supplier base, investing in innovation, enforcing sustainable practices, leveraging AI technologies, and upskilling employees.

Implement risk management strategies. To mitigate the further impact of global recession and trade disruption, companies should pay attention to risk management in planning their strategy and manage them accordingly. This begins with implementing proactive risk assessment measures to identify potential threats that might negatively affect their business and the weaknesses within their operation that might strengthen those impacts. Subsequently, companies can employ various remedies to address these vulnerabilities. Organizations can secure a steady supply of raw materials by evaluating alternative sourcing options, establishing backup suppliers, and exploring local or regional partnerships while mitigating the risks associated with production delays and cost fluctuations.

Capture and manage the impacts on ESG-related matters. Businesses will need to manage this aspect through effective strategy planning associated with performance management practices, such as setting objectives to identify opportunities for sustainable business growth, reduce carbon footprints, and implement sustainable supply chain practices. Some KPIs to consider may include # Initiatives to promote environmental responsibility,  % Current production lines that are environmentally friendly, and % Energy produced from renewable sources.

Adjust performance management practices to stay productive in the new work arrangement. To ensure remote workers remain engaged and productive while maintaining a sense of connectedness and collaboration with colleagues, companies like Lazada have implemented remote work policies, providing online training programs and running digital Employees Net Promoter Score surveys to support their engagement and professional development. In addition, companies should move the focus from measuring process KPIs such as # Work hour to finish a task to more output and value-oriented KPIs such as # Tasks done on time that meet the requirements.

Utilize new technologies effectively. An excellent example of this is companies like Grab and DBS Bank have implemented AI technologies to streamline operations and improve customer experiences. To succeed in AI implementation, companies need clear performance metrics. Depending on their goals, such as cost reduction or lead time improvement, relevant KPIs can be used, like % cost saved or # lead time using AI technology.

Identifying the optimal approach to maintain resilience in this highly dynamic environment is challenging, yet managing them to ensure relevancy and effectiveness is even more arduous. Therefore, it is important to equip yourself with comprehensive knowledge and skills to facilitate these processes. 

Elevate your competitive edge by enrolling in The KPI Institute’s Certified Strategy and Business Planning Professional and Certified Performance Management Professional courses, allowing you to gain insights into these subjects and maintain a leading position in your field.

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