Posts tagged "Performance Management"

Gearing up for success: performance trends software, research, and more

January 25th, 2023 Posted by Podcasts, Research 0 thoughts on “Gearing up for success: performance trends software, research, and more”


Learning how to achieve organizational excellence is now easier with the accessibility of performance trends software, digital content, research reports, and learning opportunities today.

The KPI Institute’s Publishing Team curated the following resources related to trends, best practices, and solutions in strategy and performance management.



PeopleForce ( is a cloud-based management system  that incorporates tools, functions, and software solutions for a company to automate  all HR & Recruitment related processes.

Sisense Fusion Platform

Sisense Fusion Platform ( is a  Business Intelligence solution allowing to  transform data into insightful interactive dashboards. It facilitates the decision-making process through key features and user-friendly interfaces that make analytics and visualization tools easy to work with. 

Tableau Software

Tableau ( is an intuitive platform that enables a robust Business Intelligence infrastructure and data-driven decision making. Its characteristics make it easy to integrate with legacy systems and to do a deep dive in any data dimension. 


Cascade ( is a strategy execution platform that provides solutions to effectively manage the complex nature of multiple strategic plans. The user-friendly and easy to customize interface enables a real-time tracking of key initiatives and milestones of a project. 

SAP Analytics Cloud

SAP Analytics Cloud is a cloud-based system that integrates BI, augmented and predictive analytics, and planning capabilities. It offers advanced analytics across businesses as the analytics layer of SAP Business Technology Platform. SAP Analytics Cloud has unique connectivity to SAP applications and seamless access to heterogeneous data sources. This enables users to combine analytics and planning.

ADP Workforce Now

ADP Workforce Now is the only cloud-based, all-in-one HR solution that adapts to your work style. Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities are all available through ADP Workforce Now.

Qlik Sense

People can make better data-driven decisions and take action with Qlik Sense. This system provides enhanced analytics for every business need, from visualization and dashboards to natural language analytics, customized and embedded analytics, reporting, and alerting. The innovative associative technology combines human intuition with AI-powered insights to provide unrivaled data combining and exploration capabilities. 


OKRs, From Mission to Metrics: How Objectives and Key Results can help your organization achieve great things

By Francisco S. Homem de Mello

Implemented and promoted successfully by some of the most significant brands in the world, like Google, Accenture, Twitter, and many others, OKRs is a goal setting tool that has become the modern alternative to performance management systems. Through meaningful research and by combining  theory with best practices, the author provides an insightful approach on how to better understand and implement OKRs in your organization. Available on Amazon

Performance Measurement for Local Government Management

By David N. Ammons

“Performance Measurement for Local Government Management”’ is packed with valuable insights to gain an overview of critical management practices. This book guides readers towards a  practical framework and provides examples of techniques for successfully executing a performance measurement system that can guide local governments to achieve  meaningful outcomes for their communities. Available on Amazon

See Sooner, Act Faster: How Vigilant Leaders Thrive in an Era of Digital Turbulence (Management on the Cutting Edge)

By George S. Day and Paul J. H. Schoemaker

In the middle of digital turbulence, the ability of an organization’s leadership to predict risks, detect opportunities, and respond promptly is critical to its survival. Strategy experts George Day and Paul Schoemaker’s book provides tools and an action plan with suggestions for leaders to encourage vigilance and adaptability in the workplace. The authors believe that acting wisely is essential in the era of digital instability, so in See Sooner, Act Faster, they recommend methods for constructing dynamic option portfolios. 

Stop Overthinking: 23 Techniques to Relieve Stress, Stop Negative Spirals, Declutter Your Mind, and Focus on the Present (Mental and Emotional Abundance)

By Nick Trenton

Thinking too much or too long about something is known as overthinking. This book understands your experiences, the difficult circumstances you have put yourself in, and the consequences of your mind getting drowned in anxiety and tension. This book will guide you through the challenges of overthinking, using thorough and ways based on scientific approaches. These steps aim to help you untangle spirals of unhealthy thoughts, build a habit of mind decluttering, and break the negative patterns you feel and think. 

Build: An Unorthodox Guide to Making Things Worth Making

By Tony Fadell and Roger Wayne (Published by HarperAudio)

This book is an advice encyclopedia compiled with personal anecdotes, practical guidance, and unique insights into some of the 20th century’s most influential items and people. Fadell and Wayne treat this book as “a mentor in a box” catering to young graduates and professionals, and CEOs who wish to advance in their careers. 


Performance Management and KPIs – Past, Present & Future

By Aurel Brudan 

Organizations can gain a competitive advantage through enhancing Performance Management practices. Aurel Brudan, CEO of The KPI Institute, highlighted concepts related to Performance Management and its dynamics over time in this podcast. He also delves into interesting trends in Performance Management. Available at

How I Built This with Guy Raz

By Guy Raz

Guy Raz is the founder of Built-it Productions and described by The New York Times as “one of the most popular podcasters in history’.” This podcast is all about the ideas and stories of innovators and entrepreneurs. If you want to begin an entrepreneurship journey or want to know how others work, this podcast is a must in your playlist. Available on Apple Podcasts

Thinking Like An Economist

By Betsey Stevenson & Justin Wolfers

This podcast empowers you to make better economic decisions. Leading economists Betsey and Justin introduce you to big ideas in economics and show you how they are implemented in real life. Available on Spotify


State of Strategy Management Practice Report – 2022

The State of Strategy Management Practice Report – 2022 is an international primary research study conducted by The KPI Institute from November to December 2022. The report identifies the latest issues, trends, and challenges impacting the field of strategic planning, KPI usage, and strategy execution. Download it for free here.

The KPI Compendium

The KPI Compendium is a concise, but comprehensive work that summarizes thousands of Key Performance Indicators (KPIs) available on the platform. It provides professionals and practitioners with a powerful tool to weight together or to compare practical examples of KPIs coming from hundreds of business areas. One of the most important benefits that this Compendium brings is the abundance of options that will assist you in identifying and selecting the most relevant KPIs. Get a copy here.

To explore more resources on strategy and performance management, check out The KPI Institute`s Research Library.

TKI to Hold Performance Management Training Courses in Southeast Asia

December 20th, 2022 Posted by Certification, Courses, E-learning 0 thoughts on “TKI to Hold Performance Management Training Courses in Southeast Asia”

With over 18 years of experience in providing performance improvement solutions, The KPI Institute will bring its sought-after performance management training courses in Southeast Asia in 2023. Each course is packed with top-notch resources, exclusive toolkits and frameworks, innovative solutions, and opportunities to network with industry peers and specialists.

By attending the classes, professionals and organizations in Malaysia, Indonesia, Vietnam, Thailand, and Singapore as well as in Australia can expand their knowledge and skills, learn practical application of best practices, and get valuable insights from esteemed performance management experts.

Among the courses available in Southeast Asia are the Certified Balanced Scorecard Management System Professional, Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified OKR Professional.

The KPI Institute’s certification programs have been awarded to experts from various industries, such as oil and gas, constructions, finance, retail, airlines, healthcare, telecommunication and many more. In a highly demanding and increasingly agile world, the certifications ensure that professionals are ready to meet their goals and overcome challenges and achieve progress.

The journey to excellence starts with you.

Explore The KPI Institute’s Performance Management Training Courses schedule in Southeast Asia.



The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.


For inquiries, contact:


Sasikala Annamalai 

Senior Business Development Manager 

E: [email protected] 

M: +60 12 591 1366

TKI’s Performance Management Training Courses All Set in Dubai, UAE

December 19th, 2022 Posted by Certification, Courses, E-learning 0 thoughts on “TKI’s Performance Management Training Courses All Set in Dubai, UAE”

The KPI Institute will conduct a series of face-to-face performance management classes in Dubai, United Arab Emirates in 2023. The Certified Courses are designed to improve organizational and individual performance through first-rate resources, industry best practices, and guidance from esteemed performance management consultants.

The KPI Institute’s certification programs have been awarded to experts from various industries, such as oil and gas, constructions, finance, retail, airlines, healthcare, telecommunication and many more. In a highly demanding and increasingly agile world, the certifications ensure that professionals are ready to meet their goals and overcome challenges and achieve business excellence.

Among the training courses available to professionals in Dubai are the Certified Employee Performance Management Professional, Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Agile Strategy Execution Professional.

It is time to take your professionalization to the next level.

Check out The KPI Institute’s Performance Management Training Courses schedule in Dubai.



The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.


For inquiries, contact:


Teodora Gorski

Managing Director MENA

E: [email protected]

M: +971 55 787 6427


Alexandru Muntean

Head of Customer Engagement

E: [email protected]

M: +40 747 060 997

World Health Organization: Promote Wellbeing Through Excellent Employee Performance Management

October 11th, 2022 Posted by Certification, Courses, Events 0 thoughts on “World Health Organization: Promote Wellbeing Through Excellent Employee Performance Management”

The World Health Organization (WHO) observes World Mental Health Day on October 10 each year. 

With this year’s theme, “Make mental health and wellbeing for all,” WHO believes that people with mental health conditions and advocates can come together to celebrate the progress made in this matter and speak  about what needs to be done “to ensure Mental Health & Well-Being becomes a Global Priority for all.”

According to WHO, the cases of people experiencing anxiety and depression increased by 25% in the first half of the COVID-19 pandemic, where the gap in treatment for mental health disorders has expanded as mental health services have been severely interrupted. Professionals or employees were one of the populations who were affected the most.

Based on report, 55% of 1,425 U.S. workers surveyed share that their mental health issues have been affecting their productivity on the job since the pandemic began. The same report shows that workers suffering from mental health issues increase to 46% (during the pandemic) from 39% (pre-pandemic), and more than 10% suffer from serious mental illness. 

How To Performance Manage Employee With Mental Health Concerns

WHO believes that strengthening awareness and response to mental conditions at work, especially for those with supervisory responsibilities like managers, is a key component of protecting and promoting wellbeing at work. They recommend mental health training for managers and employees and programs for people to learn stress management techniques and lessen mental health symptoms.

Training in mental health promotes greater awareness of how occupational pressures affect mental health and may be controlled. It also assists supervisors in recognizing and responding to supervisees who are experiencing emotional distress. Aside from mental health training, here are a few things managers can do to support employees’ mental health while managing performance:

  1. Cultivate a culture of connection by checking-in with employees, especially now that many individuals work from home, it may be more difficult to spot the warning signals of distress.
  2. Enhance managerial competency. Focusing on employees’ strengths while promoting efficiency and performance is an essential skill to develop.
  3. Build a strong system for employee management. Managers should still adhere to performance management practices when managing employees who have mental health difficulties. They must modify this procedure when mental health concerns are present to balance fairness.

In establishing a competitive employee performance management system, The KPI Institute offers a Certificate in Employee Performance Management Maturity Assessment. This micro-certification course examines the key components required to develop an employee performance management system in businesses and also uses a maturity model to evaluate the system’s complexity.

Enrolled professionals in this course have the chance to access the Employee Performance Management Maturity Model Framework v2.0 and learn first-hand how to weigh the upsides and downsides of organizational processes and develop ideas for improvement in six important areas:

  • Performance Planning
  • Performance Measurement
  • Performance Review
  • Performance Recognition
  • Performance Improvement
  • System Governance

Establish the proper framework for defining, evaluating, and motivating performance in your organization; invite your colleagues and enroll now! For further information, visit

The 22nd Performance Magazine – Printed Edition Is Now Out!

August 31st, 2022 Posted by Press release 0 thoughts on “The 22nd Performance Magazine – Printed Edition Is Now Out!”

The newest edition of the PERFORMANCE MAGAZINE is now available in The KPI Institute’s Marketplace and Amazon.

The 22nd edition of the Performance Magazine focuses on how data may transform businesses while producing significant results considering that in today’s generation, everything is developing fast and drastically, including how plans are established and implemented, as well as how employees carry out their jobs. 

On the cover, join Kevin Hartman, Google’s Chief Analytics Evangelist, and dive into the world of data analytics. Discover how data creates new structures and dynamic bonds while embodying digitalization.

Moreover, this issue explores how artificial intelligence affects performance management, what makes a strong data strategy, and what the top business intelligence trends are like in 2022. It also covers the digital initiatives of several cities across the world using performance assessment methods and strategic development ideas. This edition can be an instrument for learning how to embrace technological change while making achievements in sustainability.

The 22nd Performance Magazine highlights the following:  

  • The state of strategy and performance management in 2022
  • Updates on industry trends, best practices, and innovations
  • Role of data analytics in business strategy and performance
  • Interviews with strategy experts and academicians
  • Comprehensive global analysis and concept presentations
  • Exclusive insights from top consultants
  • Guides in boosting personal performance
  • Recommended resources and tools for data savvy and decision-makers

Learn more about data analytics, innovation, and digitalization in relation to strategy and performance management while reading through each page of the PERFORMANCE MAGAZINE Issue No. 22, July 2022. You can grab a digital copy in The KPI Institute’s Marketplace or through this link: Performance Magazine 22. For an additional printed copy, you can order yours via Amazon


Innovation Highlights: Advancing Performance with State-of-the-Art Solutions

June 13th, 2022 Posted by Certification, Courses 0 thoughts on “Innovation Highlights: Advancing Performance with State-of-the-Art Solutions”

Editor’s Note: “Innovation Highlights: Advancing Performance with State-of-the-Art Solutions” is an article written by The KPI Institute’s Jr. Management Consultant Andreana Dumitrescu and former Business Research Analyst Agnes Ilyes. This piece was first published in the latest edition of Performance Magazine

Embracing innovation is part of upgrading your organization’s performance. It requires building your innovation capability, culture, and management as well as getting inspiration from your environment. Here are some ideas to get you started.

Become a Citizen-Developer

Low-code development platforms have a revolutionary role, increasing the performance of software developers, accelerating application delivery, and simplifying complex tasks. At the same time, low-code and no-code tools for programming allow anyone without experience in the domain to create applications or systems, and these users are called citizen-developers. 

Low-code development platforms can automate time-consuming processes, allow employees to use visual and templated workflows, and make technology products reach the market faster. This leads to efficiency, new levels of growth, and great business value. However, those who need customized solutions may still need to use high-code platforms. While users may no longer need to learn coding, no-code platforms are expensive and may not appeal to small businesses. 

Using Drones in Performance Management

In the construction industry, drones are used to monitor employee productivity, collecting real-time data for organizations and giving them a competitive edge. The system gives them the ability to monitor people and activities and gather information fast. This information can be about whether a project is completed on time and on budget, spotting unauthorized use of or damage to the employer’s property, employee safety, human error, and labor costs. Drones can record photos and videos, and the footage can be easily shared with any device. With real-time access to the progress of a project, managers can determine potential causes of delays and the contribution of employees to the overall business strategy and project success. 

Microlearning as the Future of Workplace Learning

The global microlearning market is expected to reach $3. 8 billion by 2027, according to the report “Global Microlearning Industry” by Microlearning refers to learning delivered in short-form, independent units and typically features personalized videos, tutorials, quizzes, or games. 

The topics of microlearning are the simplified versions of those taught in complex and widely structured learning environments. The shift to remote work and the demand for new skills accelerated the popularity of microlearning. The benefits of microlearning include accessibility, flexibility, and reduced development costs. It attracts workers, especially millennials, who prefer faster and engaging learning sessions, customized, and relaxed to avoid cognitive overload. 

Uber’s T3 B3 Process

When Uber’s employees complained that the company’s traditional performance review was subjective and dwelled too much on employees’ past behavior, the transport company devised a strategy called the T3 B3 Process. T3 B3, which means “top three bottom three,” asks employees to identify their top three qualities and bottom three areas for improvement. Their answers will generate new goals, which are entered into a system accessible to all members of the organization. 

Uber’s new review process highlights development based on job performance. The regular feedback that employees receive are categorized into positive reinforcement or constructive advice. Every week, managers monitor their feedback ratios and balance the two categories.

The Military Adopts the 360-degree Appraisal System to Get Rid of Toxic Leaders

Used by companies like Amazon, IBM, and Netflix, the 360-degree appraisal system will now be integrated into the selection board and assignments processes of the U.S. Marine Corps. It will conduct a pilot program first in 2022 and implement it fully in 2024. This means moving away from solely depending on their fitness reports, which are performance notes from two supervisors. 

The U.S. Marine Corps believes that a 360-degree performance review will help them avoid promoting senior leaders who may not be fit for the positions. By getting the feedback of Marine’s senior officials and subordinates, the organization can detect traits of toxic leadership as well as potential strengths and unidentified weaknesses. 

The 360-degree feedback offers employees regular confidential feedback from multiple viewpoints. This feedback system involves personalized questions and workflows, qualitative feedback, and agile pulse surveys. Moreover, the 360-degree review process emphasizes social reinforcement, encouraging workers to be more open to feedback and adjust their behavior. 

According to Harvard Business Review, initiatives to innovate usually fail and even successful innovators struggle to maintain their performance due to “the lack of an innovation strategy.”

For more than 10 years, The KPI Institute has established standard in every facet of performance management through tailored KPI-based solutions. Join the Certified Innovation Performance Professional Live Online course on 18-22 July 2022 to learn how to link innovation to your organization’s strategy and goals in achieving excellence in performance, or get certified in IP Professional. For further details, visit our website

TKI Podcast: Aurel Brudan Dives Into New Concepts and Trends in Strategy and Performance

April 4th, 2022 Posted by Events, Podcasts, Research 0 thoughts on “TKI Podcast: Aurel Brudan Dives Into New Concepts and Trends in Strategy and Performance”

“Learning is changing, and management is changing. But it’s exciting to be part of this change,” according to Dr. Aurel Brudan, CEO and founder of The KPI Institute. 

In a podcast interview hosted by Lu Ngo of ILMS, Dr. Aurel shared his knowledge and insights on the changes that organizations have been navigating since the pandemic started. With over 19 years of international work experience in Europe, North America, and Australia, Dr. Aurel has delivered training and learning sessions in a variety of settings for different industries. His areas of expertise include strategic and operational planning, project management, and strategic performance management systems implementation.

In the past two years, Dr. Aurel said that the interest in digital transformation, advanced analytics, and artificial intelligence has increased. In terms of strategy and performance management, he explained that the trends revolve around agility, innovation, and relationship management, which shapes how companies interact with customers and employees. He stressed the importance of constantly monitoring the business environment and responding to the changes accordingly.

One powerful change he observed is “the accelerated pace of innovation,” which influences how people experience services today, such as dining and shopping. He pointed out that innovation can be driven by either organizations or individuals who now have more time to “refocus their efforts and reprioritize things in their lives.”

According to Dr. Aurel, The KPI Institute is also adapting to the times in several ways. Its latest efforts are enhancing research frameworks across various research centers, restructuring learning journeys, and exploring the practice of consulting 4.0 or delivering consultancy services in a virtual environment.

Dr. Aurel also delved into the most pressing issues that affect how organizations develop their strategies. He explained how integrating sustainability into business plans could affect profitability and how a certain level of capability maturity can sustain operations. He expounded on the equilibrium between efficiency and resilience as well as the concept of well-being performance. In addition, he described how too much efficiency can affect the productivity and attitude of employees.

One of the questions that Ngo asked Dr. Aurel concerns organizations with limited resources: How will they be able to apply the new best practices in order to thrive these times? Watch the whole podcast interview to find out what he believes is the best solution.

The other topics discussed during the interview are:

  • The three major changes in managing and measuring employee performance in work from home setup
  • The four enablers of the changes in strategy and performance management
  • How The KPI Institute applies the latest concepts in strategy
  • Two important practices that will shape the workplace culture in 2022

Discover them all by watching Dr. Aurel’s entire interview now!


Adapting to Uncertain Times: The Latest Issue of Performance Magazine Is Out

March 4th, 2022 Posted by Research 0 thoughts on “Adapting to Uncertain Times: The Latest Issue of Performance Magazine Is Out”


Dear partners and beloved community,

On behalf of The KPI Institute, I would like to wish you all a wonderful spring and success in all your projects!

The first part of the year, as well as the beginning of a new season, brings a plus of energy in our lives, and hopefully, we can use this positive vibe to improve the organizations we are part of and to contribute to making the world a better place.

As we look forward to the challenges and opportunities 2022 has for us, I invite you to reflect on the latest practice in strategy and performance management by exploring the first printed edition of PERFORMANCE Magazine this year.  

You will find valuable insights related to adapting strategy to highly volatile business environments and structuring better performance management-related processes and tools. You will discover how employee performance is managed by modern organizations, trends in business analytics, and success stories from the public sector around the world.

For the Cover Story, I presented the highlights of The KPI Institute’s 2021 global practices report related to strategic planning, performance measurement, and strategy execution. The full version of the report will be released in April. Follow The KPI Institute’s LinkedIn page and stay tuned for the announcement!

Equipping you with the latest research and industry know-how to achieve performance excellence has always been the core of The KPI Institute’s existence. The latest issue of PERFORMANCE Magazine is just one of the many exciting things we have planned for you this year.

Enjoy reading and thank you for making us a part of your learning journey!


Cristina Mihăiloaie

Business Unit Manager – Research Division

The KPI Institute

Towards a Performance-oriented Culture: How To Build Healthy Work Relationships

March 4th, 2022 Posted by Certification, Courses, Events 0 thoughts on “Towards a Performance-oriented Culture: How To Build Healthy Work Relationships”

Building healthy work relationships is essential for both the employees and their employer when they are building a performance-oriented culture.

Citing several studies on work relationships, SHRM Foundation’s Effective Practice Guidelines Series shows that high-quality human relationships can impact one’s physical and psychological health, cognitive abilities, thinking capacity, learning, resiliency, commitment, creativity, and organizational citizenship behavior. This means more efficient employee coordination with qualities that support “greater organizational effectiveness and efficiency.”

However, the work setup of most companies changed when the COVID-19 pandemic struck the world. Organizations moved their operations online, forcing employees to perform their duties and communicate virtually. 

Cultivating professional relationships is not easy in such an environment. Employees connecting virtually rather than face-to-face communication have lesser chances of building relationships, according to a study held by Xiao-Ping Chen, the Philip M. Condit Endowed Chair in Business Administration at the University of Washington Foster School of Business.

Findings showed that it is difficult to understand the nonverbal cues of remote workers, such as facial expressions, hand gestures, silence, or delayed responses. Moreover, most employees struggle with paying attention during a meeting done via video conferencing.

What Organizations Can Do

Increasing resilience in the workplace as people recover from a crisis means giving them purpose and hope, flexibility and adaptability, and connection to their colleagues. Organizations can arrange activities that can help employees stay connected even while working remotely. 

In an interview with CNBC, Jason Fried, CEO of the project management company Basecamp, recommends a daily check-in with colleagues or a time at work where they can share ideas and express support over personal matters.

Meanwhile, education company General Assembly implemented watercooler chat over coffee through video chat rooms. Meg Randall, the director of product delivery for the company’s tech team in New York City, said that those coffee breaks help her mentally start her day. “It’s a small talk that lasts for a few minutes, but it’s a nice ritual if you’re craving that human connection every day, which I have been,” said Randall. 

Trust, transparency, and open communication can also help organizations nurture healthy work relationships. One of the ways this can be tested, particularly between leaders and employees, is performance evaluation. Assessing employee performance has changed due to the pandemic. 

In the online event held by ECCP and HURIS on August 2021, Cristina Mihăiloaie, Business Unit Manager at The KPI Institute, said that the performance criteria used for employee evaluations, whether it involves key performance indicators or not, should be “flexible, easy to adapt to changes, and more focused on the extent to which the role is successfully achieved, compared to looking at operational details.”

“For example, employees who worked from home and multitasked between being a parent and a professional may have missed some meetings, or maybe they seemed more absent during work. Overall, if the output of their job is good, the operational details may be less important,” she said. 

Join Cristina as she delivers the Certified Performance Management Systems Audit Professional Live Online course on 07 – 11 March 2022 / EMEA 18:00 – 22:00 GST and ASEAN 09:00 – 13:00 CST (US).

This 40-hour course will discuss how to diagnose and audit the maturity of performance architectures for five capabilities: strategic planning, performance measurement, performance management, performance culture and employee performance management.

Don’t miss this opportunity to widen your knowledge and experience in employee performance management. You can sign up here.

From the Pros: How To Build a High-Performance Culture

January 11th, 2022 Posted by Certification, Courses, E-learning 0 thoughts on “From the Pros: How To Build a High-Performance Culture”

A high-performance culture is characterized by behaviors and norms that allow organizations to achieve outstanding results and superior performance. 

Citing the book “Leadership in High-Performance Organizational Cultures” by Stanley Truskie, the University of Ottawa states that organizations with a high-performance culture experience financial and non-financial success at the same time. Some examples of non-financial success are employee retention, customer satisfaction, competitiveness, and innovation. 

How can leaders build and sustain a high-performance culture? Vibhas Ratanjee, Senior Practice Expert — Organizational and Leadership Development at the analytics and advisory firm Gallup, stated that there are five cultural drivers of such culture. He emphasizes that leaders must know how to communicate clearly and consistently to help employees understand what is expected of them. In addition, identifying values and rituals guides employees in interacting within the organization and resonates with how they deal with clients. 

Ratanjee points out the need to establish and optimize work teams and structures. Work Gallup’s findings show that how employees perceive work structure has an impact on their engagement. Another driver is the development of a company’s human capital. He suggests that managers must hold coaching sessions that drive performance “based on how each person is enabled to use their own unique abilities.” 

The final cultural driver is performance management. One of Gallup’s recommendations is to invest in hiring high-performing managers. “Investment in managers is critical. They account for 70% of the variance in team engagement but an alarming 65% of managers are not engaged or are actively disengaged.”

Cristina Mihăiloaie, Business Unit Manager and Performance Management Consultant at The KPI Institute, wrote in her article on that embedding performance within an organizational culture impacts both internal and external stakeholders. 

For internal stakeholders, it can increase accountability regarding the quality of their work and establish their role and contribution to the organizational strategy. For external stakeholders, it means positioning the organization as a trustful and reliable partner, enhancing customer experience, and improving employer brand and market image.

If you would like to learn more about how to nurture a performance culture and manage your organization’s performance in different scenarios, join The KPI Institute’s Certified Performance Management Professional Live Online Course on 20 – 24 February 2022 (EMEA: 09:00 – 13:00 GST and ASEAN: 13:00 – 17:00 GMT +8). 

The 40-hour course will discuss the ins and outs of a performance management system architecture, the fundamentals of performance review meetings, and how to use data to enhance the decision-making process. 

Do not miss this opportunity to gain knowledge, practical experience, and a chance to connect with a community of industry experts and professionals. Invite your colleagues and sign up here.

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