The Government Services Index Report –  2022  is a composite set of indicators that aims to capture the performance of governments in key areas of public service that drive resilience and high adaptability to change.

Through a thorough assessment of some of the most crucial aspects of good governance in the post-pandemic period, The KPI Institute releases the Government Services Index 2022. The report investigates the performance of governments in critical areas of public service that drive resilience and high adaptability to change through five key dimensions:

• Adaptability – the ability to easily adapt to change, respond to problems quickly and efficiently, and maintain resilience in a constantly changing environment.
• Talent –  attracting, retaining, and developing skills and knowledge in the public sector.
• Digitalization – the significance of rethinking citizen-public service interactions in light of technology.
• Governance – fulfilling governments’ obligations to develop and carry out policies that advance their nations’ development while demonstrating effectiveness, efficiency, openness, and integrity.
• Impact – ensuring that citizens of the nation have improved access to essential services and a higher quality of life.

The Government Services Index Report covers seven world regions, ranks  66 countries, and corroborates data from 32 indicators reflective of the aforementioned dimensions. 

Report Overview

• Preface
• Index Methodology
• Country Profiles

General Findings

• Global Leaders in Government Services
• Government Performance by Income Levels
• Regional Dashboards

Overview of Rankings

Adaptability

• General Outlook
• Global Overview of Indicators
• Regional Insights

Talent

• General Outlook
• Global Overview of Indicators
• Regional Insights

Digitalization

• General Outlook
• Global Overview of Indicators
• Regional Insights

Governance

• General Outlook
• Global Overview of Indicators
• Regional Insights

Impact

• General Outlook
• Global Overview of Indicators
• Regional Insights

Get your free copy of the Government Services Index 2022 today, from here! For inquiries regarding the Index, contact Marcela Presecan, Head of Research:  [email protected], or +61 (390) 282 223.

Take a deep dive into the newest PERFORMANCE Magazine – Printed Edition. 

The 23rd PERFORMANCE Magazine – Travel Issue reveals the new strategies established by hotels, airlines, restaurants, and other industry participants in the aftermath of the pandemic. This issue unveils the difficulties these industry face in reviving their operations and everything in between that affects their community, efficiency, and performance.

What Is Inside the 23rd PERFORMANCE Magazine?

Get updates and inclusive insights on the recent status of businesses in the tourism and travel industry. Have a glimpse at the extended and newest edition of a report compiled with the top key performance indicators (KPIs) in the airline industry and explore fresh approaches to reviving the hospitality industry.

Learn about new ideas, best practices, case studies, agile practices, and insightful perspectives on strategy planning and execution, performance management cycles, benchmarking, data analysis and visualization, and the use of KPIs.

Determine how silo transformation can improve organizational performance directly from Dr. Keith Clinkscale, Strategic Planning and Performance Management Director in Palm Beach County, Florida, USA. Take a look at the tools they developed in monitoring and evaluating their performance and discover it helped them advance their competition in the industry. 

Travel the world of strategy and performance management through recent initiatives of hospitality, tourism, and travel industry in different countries, as well as through interviews with subject matter experts, seasoned consultants, practitioners, business leaders, academicians, and research analysts. Seize the recommended tools, webinars, podcasts, and talks you will encounter on the final pages of the magazine.

To get your own copy of the 23rd PERFORMANCE Magazine – Printed Edition, visit TKI Marketplace. You can download a free digital copy there! You can also get an additional printed copy of the magazine through Amazon. 

The KPI Institute recently interviewed Dr. Keith A. Clinkscale, the Strategic Planning and Performance Management Director at Palm Beach County, Florida, USA, to find out how the hospitality, travel, and tourism industry has been recovering from drought during the COVID-19 pandemic.

Here is an excerpt of the interview, which will be published in the next issue of Performance Magazine – Print Edition.

TKI: Can you share any “legacy” management practices that have lost their relevance in recent years? 

Dr. Clinkscale: Our recognition of operating in “silos” is driving more team collaboration. Some of the legacy practices in government were about “staying in your lane.” Many departments and organizations develop vertical expertise. Sometimes, they do it without input or knowledge of what is happening to their left or right. The trend is to move forward, collaborate, team up across disciplines, and generate more creative solutions through diverse and different perspectives.

TKI: What are your major challenges in managing performance? 

Dr. Clinkscale: One of the major challenges in managing performance is busy people. Sometimes people think they are too busy to manage performance. However, they are too busy not to measure performance. Taking a deep breath and looking at the data can position organizations to do the right thing based on data. Repeatedly convincing them of this can be a challenge.

TKI: What does the corporate performance management system of the future look like in the hospitality, travel, and/or tourism industry? 

Dr. Clinkscale: In the hospitality, travel, and tourism industry, the future of corporate performance management systems will make tracking trends over five years faster and easier.

We need to see how people respond to travel, hotel stays, and vacation activities. It is essential for us to understand what people value, and we need this information quickly, easy to decipher, and frequently as things change every day.

Keep an eye out for Performance Magazine – Print Edition No. 23 to be released on Amazon and TKI Marketplace this October, to dive more into our conversation.  For further updates. visit and follow The KPI Institute’s LinkedIn page.

The newest edition of the PERFORMANCE MAGAZINE is now available in The KPI Institute’s Marketplace and Amazon.

The 22nd edition of the Performance Magazine focuses on how data may transform businesses while producing significant results considering that in today’s generation, everything is developing fast and drastically, including how plans are established and implemented, as well as how employees carry out their jobs. 

On the cover, join Kevin Hartman, Google’s Chief Analytics Evangelist, and dive into the world of data analytics. Discover how data creates new structures and dynamic bonds while embodying digitalization.

Moreover, this issue explores how artificial intelligence affects performance management, what makes a strong data strategy, and what the top business intelligence trends are like in 2022. It also covers the digital initiatives of several cities across the world using performance assessment methods and strategic development ideas. This edition can be an instrument for learning how to embrace technological change while making achievements in sustainability.

The 22nd Performance Magazine highlights the following:  

• The state of strategy and performance management in 2022
• Updates on industry trends, best practices, and innovations
• Role of data analytics in business strategy and performance
• Interviews with strategy experts and academicians
• Comprehensive global analysis and concept presentations
• Exclusive insights from top consultants
• Guides in boosting personal performance
• Recommended resources and tools for data savvy and decision-makers

Learn more about data analytics, innovation, and digitalization in relation to strategy and performance management while reading through each page of the PERFORMANCE MAGAZINE Issue No. 22, July 2022. You can grab a digital copy in The KPI Institute’s Marketplace or through this link: Performance Magazine 22. For an additional printed copy, you can order yours via Amazon. 

• “سلوشنز” حصلت على جائزة التميز في الأداء المؤسسي بعد إحرازها درجةً عالية في التصنيف حسب النموذج المعتمد من معهد “مؤشرات الأداء الرئيسية” لتقييم نضج الأداء. 
• يُظهر التقييم مستويات عالية من النضج لدى إدارة الأداء في شركة “سلوشنز“.  

الرياض، المملكة العربية السعودية، (24 يوليو 2022): مُنحت الشركة العربية لخدمات الانترنت والاتصالات “سلوشنز” جائزة التميز في الأداء المؤسسي بعد إحرازها درجة عالية في التصنيف المعتمد من المعهد الدولي لمؤشرات الأداء (The KPI Institute)، والذي يقيم نضج الأداء في المؤسسة، حيث يُظهر التقييم مستويات عالية من النضج لدى إدارة الأداء في شركة “سلوشنز”. 

وتعد الجائزة التي حصلت عليها “سلوشنز” تصنيفاً دولياً في “التميز المتكامل لإدارة الأداء”، من المعهد ، الذي يُعد منظمةً بحثية عالمية متخصصة في الاستراتيجية وأداء الأعمال. 

وحصلت شركة “سلوشنز”، المزود الأول لحلول تقنية المعلومات في المملكة العربية السعودية، على درجة عالية في الآلية التي يعتمدها المعهد البحثي العالمي لتقييم “نضج إدارة الاستراتيجية والأداء”، حيث سلم فريق من المعهد الشهادة لشركة “سلوشنز” وذلك خلال زيارتهم للمقر الرئيسي للشركة في مدينة الرياض. 

وعمل المعهد الدولي، من خلال وحدة مراجعة الأداء العالمي، مع “سلوشنز” لتقييم مستوى نضج إدارة الأداء في الشركة، من خلال نموذج معتمد لدى المعهد، لتسليط الضوء على الممارسات الجيدة والفرص المتاحة لتحسين التخطيط الاستراتيجي وإدارة الأداء، حيث أظهرت نتيجة التقييم مستوى عالٍ من النضج، وذلك بحصول “سلوشنز” على 4 درجات من أصل 5 درجات. 

ويأتي هذا التصنيف بعدما أجرى المعهد تقييمًا لشركة سلوشنز على خمس فئات مختلفة، وهي التخطيط الاستراتيجي، وقياس الأداء المؤسسي، وإدارة أداء الشركة، وثقافة الأداء في الشركة، وإدارة أداء الموظفين، حيث صُنِّفت “سلوشنز” على أنها منظمة متكاملة ملتزمة بتطبيق المعايير الدولية في الإدارة الشاملة للأداء، ويُعتبر هذا التصنيف واحدًا من أعلى التصنيفات في العالم للمشاريع والشركات في قطاع تقنيات المعلومات والاتصالات.  

ويعكس هذا التقييم تكامل نظام إدارة الأداء في “سلوشنز“ مع استراتيجيتها التي تتمحور حول المحافظة على نجاح العلاقات مع الشركاء والعملاء، واستمرارية الريادة في التحول الرقمي في المملكة. 

ووفقًا للمعهد، تُظهر الدرجات مواءمةً واضحة في ممارسات إدارة الأداء والاستراتيجية عبر المستويات التنظيمية المختلفة. كما أشاد المعهد بشركة “سلوشنز” في تقرير التقييم النهائي، مثنيًا على عملياتها المنظمة لإدارة الأداء المُدارة بشكل جيد، مما يجعل رؤيةً ورسالة “سلوشنز“ متّسقةً مع أولوياتها الاستراتيجية المتمثلة في “القيادة والتوسع والتقدم والترويج”، وأتمتة عمليات مشروعاتها ونماذجها وأدواتها. 

وقال كوزمين تشيندريس، مدير الشراكات العالمية في المعهد: “ما حققته شركة سلوشنز يُعد إنجازًا ينبغي للمنظمات الأخرى أن تحتذي به، حيث صُمم نموذج آلية تقييم نضج الأداء من أجل تقييم الأنظمة المؤسسية المتميزة والاحتفاء بها، ولتكون بوصلة للشركات لتوجيهها نحو تحقيق تقدم مستدام وتنفيذ ناجح للاستراتيجية“. 

تجدر الإشارة إلى أن شركة “سلوشنز“ قد نجحت في الوصول إلى درجة (4) في نموذج آلية تقييم نضج الأداء، بينما يبلغ متوسط ​​مستوى النضج على المستوى الخليجي (3 من أصل 5) درجات، في حين أنّ متوسط ​​النضج في قطاع تقنيات المعلومات هو (3.2) درجات. ويعتبر هذا الإنجاز الملفت ثمرةً لجهود شركة سلوشنز في مجالات توفير حلول لتكامل الأنظمة، وخدمات الاتصال، وتعهيد الأعمال، والخدمات السحابية للعملاء التجاريين منذ ما يزيد عن عشرين عامًا. 

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نبذة عن شركة “سلوشنز”  (www.solutions.com.sa) 

هي أداة التمكين الرائدة في المملكة للتحول الرقمي، والمزوّد الأول لخدمات تكنولوجيا المعلومات مما يمكّن القطاعين، العام والخاص، من التحول والوصول والتوسع في عصر رقمي جديد. كما وتزوّد العملاء بحلول تقنية متكاملة مما يعزز عملياتهم اليومية. ويجدر بالذكر أنّه تم تصميم خدمات تكنولوجيا المعلومات والاتصالات الأساسية الخاصة بها لتمكين وإدارة وتوسيع نطاق الأعمال التجارية. 

أطلقت شركة “سلوشنز”  عملياتها منذ أكثر من عقود، وقد خدمت حتى الآن ما يقارب الأربعةَ وعشرينَ عميلاً في خمسٍ وثلاثينَ مدينة في قطاعات رئيسية في المملكة العربية السعودية، بما في ذلك الخدمات المالية، الرعاية الصحية، والتعليم. كما ويعمل لديها ما يقارب الألفُ وخمسمائةُ موظفٍ مع أكثر من ألفِ شهادةٍ في التقنيات الرئيسية ومجالات الأعمال. 

للمزيد من المعلومات، زوروا موقع الشركة: www.solutions.com.sa  

التواصل مع: 

العلاقات العامة لدى شركة “سلوشنز” 

البريد الالكتروني:  [email protected] 

نبذة عن معهد The KPI Institute   (www.kpiinstitute.org) 

هو معهد رائد عالميًّا في إدارة الأداء، التدريب على مؤشرات الأداء الرئيسية، ومنح الشهادات.  

يدير برامج بحثية في اثني عشر مجال ممارسة، ينشر رؤىً في كافة المجالات من خلال منشورات ومنصات المعرفة، ويوفر الدعم في نشر تلك الأفكار من خلال التدريب والخدمات الإستشارية. 

يتم تقديم خدماتنا المتعلقة بتقييم النضج  من قبل وحدة تقييم الأداء العالمي  The Global Performance Audit Unit (www.gpaunit.org) ، قسم مراجعة الإستراتيجية والأداء في معهد   The KPI Institute. 

التواصل مع: 

كوزمين شيندريس ، مدير الشراكات العالمية في معهد The KPI Institute 

البريد الالكتروني: [email protected]  || هاتف/واتس اب:

+40740963913 

لاستفسارات التدقيق، تواصل معنا عبر: [email protected] 

• solutions by stc received the award after scoring high on The KPI Institute’s Integrated Performance Maturity Model Framework v2.0. 
• The evaluation indicates a high level of management maturity at solutions by stc.

RIYADH, Saudi Arabia, (24 July 2022):  The KPI Institute has awarded solutions by stc, Saudi Arabia’s leading digital enabler, an excellence award in integrated performance after scoring high on The KPI Institute’s Integrated Performance Maturity Model Framework, which the The evaluation indicates a high level of management maturity at solutions by stc. 

solutions by stc received the award which consider as an international classification in Integrated Performance Excellence, from The KPI institute while the institute visited the company’s HQ in Riyadh. 

This Award came after The KPI Institute evaluated solutions by stc in five different categories: strategic planning, corporate performance measurement, corporate performance management, performance culture, and employee performance management). 

solutions by stc has been classified as an integrated organization committed to applying international standards for comprehensive performance management. It is considered one of the highest rankings in the world for enterprises and companies in the ICT sector. 

This reflects the integration of solutions’ performance management system with its LEAP strategy, which is primarily focused on customer service and maintaining its leading position in the market to ensure sustainable growth.  

Through its Global Performance Audit Unit, The KPI Institute, a global research organization specializing in strategy and business performance, worked with solutions by stc in order to assess the company’s performance management maturity level. The KPI Institute was tapped to conduct an Integrated Performance Maturity Model assessment focusing on identifying good practices and opportunities for improvement in strategic planning and performance management. The evaluation resulted in Level 4 score out of 5, indicating a high level of management maturity at solutions by stc. 

According to The KPI Institute, the scores suggest consistency within the strategy and performance management practices across different organizational levels. In its final assessment report, The KPI Institute also commended solutions by stc for its well-managed and structured performance management processes, a mission and vision that is aligned with its LEAP strategic themes (Lead, Expand, Advance, Promote), and the automation of its projects’ processes, templates, and tools. 

“What solutions by stc has achieved is something other organizations can emulate. The Integrated Performance Maturity Model assessment is designed to validate and recognize outstanding organizational systems and to serve as a company’s compass for sustainable progress and successful strategy implementation,” said Cosmin Chindris, Director of Global Partnerships at The KPI Institute. 

solutions by stc reached level (4) of the Integrated Performance Maturity Model assessment. While the average maturity level in the GCC region is (3 out of 5). Moreover, the average maturity of the IT sector is (3.2). This remarkable achievement was the result of the hard work of solutions by stc in providing system integration solutions, connectivity services, and business outsourcing and cloud services to the country’s leading companies for more than two decades.  

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About solutions by stc (www.solutions.com.sa)

solutions by stc is the Kingdom’s leading enabler of digital transformation and the number one IT service provider, enabling the public and private sectors to transform, reach and scale into a new digital age.     

solutions by stc provides clients integrated technology solutions through a broad portfolio that enhances their day-to-day operations. Its core ICT services are designed to enable, manage and scale businesses.    

Solutions launched its operations over decades ago and to date has serviced almost 24,000 clients across 35 cities in Saudi Arabia and in key sectors, including financial services, healthcare and education. solutions by stc has approximately 1,500 employees with over 1,000 certified on key technologies and business domains.   

For more information, visit: https://solutions.com.sa/   

Contact: Public Relations at Solutions by stc 

Email: [email protected]  

About The KPI Institute (www.kpiinstitute.org)  

The KPI Institute is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services. 

Our maturity assessment services are offered by The Global Performance Audit Unit (www.gpaunit.org), the strategy and performance audit division of The KPI Institute. 

Contact: Cosmin Chindris, Director of Global Partnerships at The KPI Institute 

Email: [email protected] | Mobile/WhatsApp: +40 740 963 913 

The KPI Institute (TKI) recently caught up with Kevin Hartman, Google’s Chief Analytics Evangelist, to discuss how data is changing the way organizations develop their strategy and improve their performance.

Below is an excerpt of the interview, which will be published in the next issue of Performance Magazine – Print Edition.

TKI: How important is data today to businesses and organizations?

Hartman: It’s really at the center of everything now, and not just [in] business, but also private life and public sector life and everything in between. It’s data [that] should play a role in every decision that an organization is making — to make them more effective, more efficient… Data and [the] collection of data should play a role in any organization’s operations. It is really at the center of everything that companies are doing today, at least those that are successful.

TKI: What do you think are the challenges that organizations are facing in terms of using data or maybe attempting to use data?

Hartman: Ohh, there are many. You know, from organizations who just don’t have the digital and data maturity — meaning they lack the people, the processes, the technologies to really collect and utilize data. We see that as an enormous challenge. [There are] organizations [that] just haven’t made the investment necessary either because they don’t believe in the return. They don’t want to spend the resources, whatever that is.

But that presents an enormous challenge. Another is just the idea of organizations lacking the kind of leadership that is required to get that organization invested in data and its use, and moving the organization behind a mindset that says data is going to be important to us and we’re going to use data to drive decisions.

…I’d like to say measurement — today getting that right is a leadership challenge, not a technological one. The technology is there. [What matters is] how the organization [will] embrace that challenge and lead from a position of data being a strength.

TKI: Are there times when you’re able to apply what you do at work to your personal life? For example, are there practices at work that you think that people who are not really in the data world professionally can actually adopt at home or for their day-to-day activities?

Hartman: Well, data is a part of everyone’s life… You don’t have to be the chief analytics evangelist at Google for data to affect you. And so I think there’s a lot of crossover, particularly because people are awakening to the existence of data that they are generating online that others are holding and using. And so I think that there’s great opportunity for consumers to just become more savvy in how that data is used, who’s using it, and why.

And it’s no longer a secret should not be because of regulation. And so it — in that way — can become a bigger part of consumers’ lives.

For me personally, I’m in it all the time. I’m either in my work. In the environment and role. Or I teach at a number of institutions and programs, analytics, and so I am fully immersed in this idea of data and the data field all the time.

And it’s really the ability that I have or the opportunity that I have to be that practitioner and see what’s happening in the public sector and private sector, and then stand in front of a classroom of students with the expectation they have that I can explain that to them and make it accessible is really challenging and it keeps me kind of using both of those roles to strengthen how I perform in each area, right? Like my practitioner role at Google makes me a better teacher. My teaching role makes me a better practitioner at Google. So it’s a very symbiotic relationship for me.

*****

To dive deeper into our conversation with Hartman, stay tuned for the release of Performance Magazine – Print Edition No. July 2022. Get updates from the LinkedIn page of The KPI Institute.

Innovation and social value creation are driving the nonprofit sector’s role in Saudi Arabia’s Vision 2030. To help them adapt and generate momentum, The KPI Institute and the Third Sector Center for Training and Management Consultancy in Makkah Al-Mukarramah, Saudi Arabia have partnered to offer nonprofit sector professionals a premier learning experience focused on strategic planning and institutional performance. 

As part of the Third Sector’s (ADAA) Program for building experts and strategic competencies in the field of strategic planning and institutional performance of the Saudi Arabian NGOs. The KPI Institute will deliver two editions of the Certified Agile Strategy Execution Professional Course and two editions of the Certified Agile Strategy Execution Practitioner Course. The first edition will take place on December 5-9, 2021.

The courses support the three levels of (ADAA) Program, and each level has a different number of training hours: the Professional Level, the Practitioner Level, and the Expert Level. The KPI Institute’s performance management specialists will equip participants with practical knowledge, comprehensive toolkits, and a step-by-step model for improving their strategy execution framework. 

They will learn to build a robust strategy execution architecture, create a solid performance reporting system, and apply agile methodologies to managing strategic initiatives. They also have the opportunity to network with industry leaders and join a community of certified agile strategy professionals.

Some of the registered participants to date are the Charitable Foundation for Orphan Care, the Alfaisalya Women Welfare Society, the Ibtsm Association for Voluntary Dental Services, the Assem Association for Rehabilitation and Training of Orphans, the Albirr Charitable Society, and The Makkah Guests Charity.

“The (ADAA) Program is established according to the real needs and priorities of the nonprofit sector in Saudi Arabia’s Vision 2030. It is designed to help them formulate solutions, identify strategic opportunities, and create positive outcomes,” said Eng. Saad Abdullah Al-Qurashi, the founder of  (ADAA) Program who has over 30 years of experience in management and planning.

The Third Sector’s partnership with The KPI Institute leverages expertise and leadership in their respective fields, stellar business research and analysis, and top-tier client networks.

“Through our partnership, the program participants will be able to turn concepts into impactful, innovative opportunities while developing an agile culture for their organizations,” said Cosmin Chindris, Director of Global Partnerships at The KPI Institute.

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About the Third Sector Center for Training and Management Consultancy (http://3rdsectorksa.org) – Headquartered in Saudi Arabia, Third Sector is a consultancy firm with an extensive experience in providing services for nonprofit institutions and solutions delivered by seasoned consultants and field experts. 

About The KPI Institute (www.kpiinstitute.org) – The KPI Institute is a global leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

Contact

The KPI Institute
Cosmin Chindris, Director of Global Partnerships at The KPI Institute

Email: [email protected] | Mobile/WhatsApp: +40 740 963 913

Third Sector

Hatem Hamdy, Projects Manager at Third Sector Center 

Email: H.Hamdy@3rdsectorksa.org | Mobile/ WhatsApp : +966 56 264 8206

There is no one standard performance measurement system that would perfectly fit all organizations. Just ask Fabian Stigler, who graces the cover of the July 2021 issue of the PERFORMANCE Magazine – Printed Edition.

Stigler, a project engineer at IQ Intelligentes Ingenieur Management GmbH, specializes in project management, business intelligence, and business analytics.

One of his accomplishments as a performance analyst is developing a KPI system (KPI Performance Measurement System) that simplified multiple KPIs into an overall statement. 

He has also designed a data visualization guideline that makes reporting easier to understand and presentations clearly structured. “This system is methodical and universally applicable and can therefore be used in many departments and companies/industries,” he explains. 

With over six years of experience in the international automotive industry, Stigler tells PERFORMANCE Magazine that performance measurement systems play a significant role in decision-making nowadays. He attributes this change to “the advent of digitization in the automotive industry and the ever-increasing influence of data.”

According to Stigler, technology is important in building a robust performance measurement system. To achieve that, he emphasizes the need for powerful IT instruments, such as data lakes, powerful servers, and software.

Read Stigler’s complete interview in the July 2021 issue of the PERFORMANCE Magazine – Printed Edition. He shares his insights on the usage of KPIs, his advice to professionals in his field, and his views on work-life balance. 

The latest issue discusses the employee performance management cycle and the role of departmental values in achieving a corporate vision. Readers will learn more about the OKR system being implemented in brands like Google, Accenture, Twitter, and LinkedIn and the magazine’s recommended reading list for 2021.

Sharing your views, experiences, and strategies in managing performance is a great way to make connections and strengthen your professional brand as a business leader. 

If you would like to be considered as a contributor or an interviewee to be featured in PERFORMANCE Magazine or to send advertising inquiries, contact the editor at [email protected].

The KPI Institute is pleased to announce that Strategic KPI, headquartered in Tunisia, has signed a partnership agreement in order to become a Training Partner for the Certified KPI Professional course.

Strategic KPI’s mission is to work together with professionals, consultants, and companies, in order to equip them with the necessary performance tools of management to reach true strategic progress.

They rely on their partners and a wide network of experts and interim managers, established through close cooperation on multiple projects and in different industries.

The company’s key competencies are emphasizing synergy in strategy execution, performance management, and KPIs.

By partnering with The KPI Institute, organizations from Tunisia will get access to international best practices in performance management, enabling them to improve their strategy execution & operations and learn how to better use their data, in order to achieve their business goals.

The partnership between The KPI Institute and Strategic KPI debuted with the first edition of our flagship course – The Certified KPI Professional, delivered live-online in French, for professionals in Tunisia, between the 24th – 28th of May, 2021.

During the 5-day learning experience, top-ranking executives from different organizations in Tunisia had the opportunity of being guided by one of our foremost consultants, Andrea Minelli.

The course had 12 participants, mostly Senior Managers, such as Control Managers, Internal Audit Managers, Finance Managers, Marketing Managers, and several other key governance figures.

The attendees, via a combination of theoretical notions, hands-on exercises, and case studies had the opportunity of better understanding and practicing the following concepts:

• How to strategically select relevant KPIs and why that is important;
• How to align strategic objectives and KPIs among different organizational layers;
• How to benefit from a sound Performance Management Architecture and Framework;

If you would like to inquire or register for the upcoming courses, please contact our partner – Strategic KPI, via e-mail: [email protected] | phone number: +216 228 25857, or contact us directly at [email protected] | phone number: + 40 751 046 049