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The KPI Institute provides top-tier performance management system assessment for SCFHS

January 25th, 2024 Posted by Press release 0 thoughts on “The KPI Institute provides top-tier performance management system assessment for SCFHS”

The Global Performance Audit (GPA) Unit, the division at The KPI Institute (TKI) that specializes in strategy and performance management audits, has successfully completed an extensive performance management system maturity assessment for Saudi Commission for Health Specialties (SCFHS). The evaluation encompassed the entity’s maturity level for five organizational capabilities: strategic planning, performance measurement, performance improvement, performance culture and employee performance management.

With its Maturity Model Framework, the GPA Unit applied a robust methodology comprising over 300 statements that encapsulate industry best practices. This approach integrated evidence-based assessment, perception-based assessment, and interview-based assessment, providing a thorough and insightful analysis of SCFHS’s performance management landscape.

SCFHS is an independent scientific professional body established in 1992, with the goal of contributing to a healthy society through qualified health practitioners. According to the audit findings, SCFHS has an integrated and robust performance management system, the result of a collaborative effort of the entire organization and under the coordination of an experienced management. 

Adrian Brudan, General Manager EMEA of The KPI Institute and GPA unit, acknowledged the positive outcome and extended his congratulations to SCFHS for their outstanding performance: “The assessment results reflect the entity’s commitment to excellence and readiness to embrace best practices. May the current results be a stepping stone for even greater accomplishments in the future. I have no doubt that your commitment to excellence will continue to drive SCFHS towards new milestones and further success.”

As a pioneer in setting performance standards, TKI collaborates with organizations to guarantee thorough assessments, steadfast commitment to enhancement, and unwavering adherence to global performance management standards. SCFHS stands as evidence of this dedication, marking a positive stride forward.

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About the Saudi Commission for Health Specialties 

The Saudi Commission for Health Specialties (SCFHS) is an independent scientific professional body, established in 1992, with the goal of contributing to a healthy society through qualified health practitioners. SCFHS is centered around their training, accreditation, and health transactions. It oversees the classification of health certificate holders, evaluates their certificates, sets the foundation and standards for practicing health professions, and conducts the professional registration of health practitioners. This ensures that the health practitioner is thoroughly qualified, possessing the skills, knowledge, and competencies needed to diagnose and treat diseases in a distinctive and secure manner. For more information, visit their website at: www.scfhs.org.sa

About The KPI Institute & the GPA Unit 

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org.

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084

ZATCA hits new milestone with TKI’s performance management system maturity assessment 

January 25th, 2024 Posted by Press release 0 thoughts on “ZATCA hits new milestone with TKI’s performance management system maturity assessment ”

The Global Performance Audit (GPA) Unit, the division at The KPI Institute (TKI) that specializes in strategy and performance management audits, has propelled Saudi Arabia’s Zakat, Tax and Customs Authority (ZATCA) to new heights through a comprehensive performance management system maturity assessment. The review highlights ZATCA’s capabilities in terms of strategic planning, performance measurement, performance improvement, performance culture, and employee performance management.

The Integrated Performance Maturity Model Framework applied by the GPA Unit involves a thorough approach, incorporating more than 300 assessment items aligned with industry best practices. This rigorous methodology includes assessments based on evidence, perception, and interviews, resulting in a detailed examination of ZATCA’s performance management capabilities.

As per the evaluation undertaken, ZATCA demonstrated advanced strategy and performance management practices, reaching the maturity level “IV – Integrated,” out of a five-level scale. The result obtained, positions the organization among the top governmental entities assessed by the GPA Unit in the past years, with sophisticated strategy planning, corporate reporting, and performance improvement practices.

ZATCA’s achievement underscores TKI’s staunch commitment to empowering professionals and organizations in their pursuit of globally competitive performance management systems and practices.

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About the Zakat, Tax and Customs Authority (ZATCA)

The Zakat, Tax and Customs Authority was established under the Council of Ministers Decision to merge “the General Authority of Zakat and Tax” and “the General Customs Authority” into one Authority. The Authority undertakes to collect zakat, taxes and customs duties while achieving the highest level of taxpayer compliance possible in accordance with best practices. The Authority is also responsible for organizing and managing all activities connected to ports and customs operations in order to achieve the highest level of compliance, productivity and competitiveness. This aims to assist the Kingdom in developing into a significant global logistics hub by promoting trade and maintaining national security. For more information, visit their website at www.zatca.gov.sa.

About The KPI Institute & the GPA Unit 

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org.

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084

RSG becomes first company in the world to receive “Optimized” Performance Excellence Award

November 28th, 2023 Posted by PMS Audit, Press release 0 thoughts on “RSG becomes first company in the world to receive “Optimized” Performance Excellence Award”

Riyadh, 28 Nov, 2023: Red Sea Global (RSG), the multi-project developer behind the world’s most ambitious regenerative tourism destinations, The Red Sea and Amaala, has become the first company worldwide to receive the highest level (Optimized) of recognition for their Integrated Performance Excellence practices from the prestigious The KPI Institute

The certification assesses the company’s Strategy & Performance Management Architecture design and implementation. RSG was awarded the maximum accreditation, Level 5, While the average maturity level in the GCC region is a commendable three out of five. The KPI Institute’s report noted RSG’s innovation of the Balanced Scorecard methodology. The developer added sustainability as a fifth perspective, underpinning the importance of ESG and regenerative tourism for the company.

“From day one, our goal was to set new standards in everything that we do. We are proud to have achieved the highest possible level in this certification, reflecting our comprehensive approach to planning and performance, which is not merely about adhering to established norms but about redefining and innovating them,” said John Pagano, Group CEO at Red Sea Global.

The KPI Institute, through its strategy & performance audit division, the Global Performance Audit Unit (GPA Unit), provides a holistic assessment covering five critical dimensions: Strategic Planning, Performance Measurement, Performance Management, Performance Culture, and Employee Performance Management.

Adrian Brudan, General Manager EMEA of The KPI Institute and GPA unit said: “Red Sea Global has dedicated itself to the development and enhancement of its strategy and performance management practices, aligning them with its strategic intent and industry best practices while adding sustainability as a key and core capability in order to achieve performance excellence. This commitment reflects the company’s visionary leadership, dedicated workforce, and state-of-the-art performance management architecture. With this achievement, Red Sea Global sets a new benchmark for excellence within its industry and beyond.”

Last month, The Red Sea welcomed its first guests. Two of its hotels are open for bookings and the Red Sea International Airport has been receiving a regular schedule of flights since September. Upon full completion in 2030, the destination will comprise 50 resorts, offering up to 8,000 hotel rooms and more than 1,000 residential properties across 22 islands and six inland sites. The destination will also include luxury marinas, golf courses, entertainment, F&B, and leisure facilities.

– ENDS –

About Red Sea Global

Red Sea Global (RSG – www.redseaglobal.com) is a closed joint-stock company wholly owned by the Public Investment Fund (PIF) of Saudi Arabia.

RSG is a global multi-project developer, seeking to lead the world towards a more sustainable future, showing how responsible and development can uplift communities, drive economies, and enhance the environment.  The protection of natural capital is central to all development decisions, as the organization seeks to create a better future for all.

A cornerstone of Saudi Arabia’s Vision 2030 ambition to diversify its economy, RSG is playing a key role in transforming the nation, by creating exciting opportunities for young Saudi talent and the private sector, as it develops built assets and destinations across multiple sectors that make a positive impact for people and planet.

RSG is the visionary company behind some of the world’s most ambitious development ventures, including luxury regenerative tourism destinations such as The Red Sea, Amaala and Thuwal Private Retreat. It has also been entrusted with refurbishment works at Al Wajh Airport, focused on upgrading the existing terminal and infrastructure, and building a new international terminal.

Across its portfolio, RSG leverages the most innovative concepts, strategies, and technologies to deliver projects.

Contact details

For more information, please contact:

Jack Williams: Associate Public Relations Director

[email protected]

 

About The KPI Institute & GPA Unit

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org.

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084

TKI successfully delivers performance management system maturity assessment for MODON

November 23rd, 2023 Posted by PMS Audit, Press release 0 thoughts on “TKI successfully delivers performance management system maturity assessment for MODON”

The Global Performance Audit (GPA) Unit, a division of The KPI Institute (TKI) specializing in strategy and performance audits, is delighted to announce the completion of its performance management system maturity assessment for the Saudi Authority for Industrial Cities and Technology Zones (MODON). The comprehensive audit scrutinized MODON’s strategic planning, performance measurement, performance improvement, performance culture, and employee performance management capabilities.

Employing the Maturity Model Frameworks devised by the GPA Unit that encompasses over 300 statements embodying best practices, the assessment evaluated the structure and maturity level of MODON’s organizational capabilities. This methodology involves an evidence-based assessment, a perception-based assessment, and an interview-based assessment.

According to The GPA Unit’s audit findings, MODON’s performance management system has achieved a Level IV maturity (integrated), positioning MODON among the top-ranking Gulf entities in terms of performance management system maturity level in 2023.

Fadi Al-Jafari, a senior management consultant at TKI and auditor involved in the maturity assessment project for MODON, commended the government agency’s well-established performance management system. He highlighted the presence of “formal processes, procedures and practices for all five capabilities evaluated.”

He further emphasized that “MODONs attainment of maturity level IV is an indication of their commitment to strategic planning, performance management and employee engagement in their pursuit of organizational excellence. This positions MODON among the leading entities in the Gulf region. This achievement aligns with the national goals outlined in Vision 2030 and underscores MODON as a beacon of leadership, accountability, and oriented towards a culture that fosters innovation.”

MODON’s accomplishment marks a significant stride in advancing best organizational practices in the field of strategy and performance management. In acknowledging this success, TKI reaffirms its commitment to propelling organizations forward through its diverse global expertise and unwavering pursuit of the highest standards.

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About The Saudi Authority for Industrial Cities and Technology Zones (www.modon.gov.sa)

The Saudi Authority for Industrial Cities and Technology Zones (MODON) was established by Royal Decree in 2001 to develop and manage distinguished industrial cities and technology zones in the kingdom. MODON aims to be the leading partner for both the public and private sectors in Saudi Arabia. The role of the organization is strongly linked to the national priorities and the KSA Vision 2030.

Email: [email protected]

Number: 966118749175

 

About The KPI Institute (www.kpiinstitute.org)

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of TKI. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education, and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators: www.gpaunit.org.

Contact: Adrian Brudan, General Manager EMEA, TKI

Email: [email protected] | Contact Number: +40 721 233 084

Global insights: The KPI Institute unveils the current landscape of strategy management

November 7th, 2023 Posted by Press release, Publications, Research 0 thoughts on “Global insights: The KPI Institute unveils the current landscape of strategy management”

The KPI Institute (TKI) has released the “STATE OF STRATEGY MANAGEMENT PRACTICE – 2023 GLOBAL REPORT”, which offers an analysis of the factors influencing strategy planning and provides recommendations on how companies can effectively address gaps in the process. 

TKI, a leading global research institute specializing in business performance, conducted the study with 346 respondents representing 69 countries from April to June 2023. This extensive report encompasses key subjects in strategy and performance management, organized into three sections: planning, measurement, and execution. The report also presents suggestions for optimizing strategic approaches and achieving organizational excellence.

One notable finding from the study indicates that gathering insights on value drivers for customers serves as the foremost enabler of strategic planning in organizations. According to the report, “[The result] underscores how respondents perceive the impact of understanding and meeting client needs on driving successful strategies and highlights the importance of customer centricity.”  

The strategy measurement section revealed that key performance indicators are employed equally in corporate performance evaluations and employee performance reviews. The results also show that the Balanced Scorecard and Objectives and Key Results are respondents’ most frequently utilized performance management frameworks.

In the execution section, it is emphasized that enhancing the frequency of performance reporting enables professionals to take proactive measures in response to emerging trends and issues. The majority of the respondents preferred monthly evaluations, followed by quarterly and annual reviews. 

For more insights, visit the TKI Marketplace and download the “STATE OF STRATEGY MANAGEMENT PRACTICE GLOBAL REPORT – 2023.”

The KPI Institute recognizes Saudi Arabia’s Tourism Development Fund for corporate performance practices

October 17th, 2023 Posted by Press release 0 thoughts on “The KPI Institute recognizes Saudi Arabia’s Tourism Development Fund for corporate performance practices”

Excellence meets expertise. The KPI Institute (TKI), leveraging decades of experience and capabilities through its Global Performance Audit (GPA) Unit, has presented the Tourism Development Fund (TDF) of Saudi Arabia with an Excellence Award. This award acknowledges the organization’s high-level strategy and performance management practices.

The KPI Institute, a globally trusted reference for organizational performance standards, along with a team of experts from the GPA Unit, conducted the maturity assessment for TDF. The process covers five key organizational capabilities: strategic planning, performance measurement, performance improvement, employee performance management, and organizational culture.

The Integrated Performance Maturity Model is a proprietary evaluation framework that relies on a sound collection of information through client documentation review, survey insights, and brief interviews with key internal stakeholders. All findings are rated against best practices using a scoring methodology. The evaluation of TDF concluded with a final score that positions the Fund on maturity level IV out of V.

”The level of maturity encountered in Tourism Development Fund regarding researching and involving stakeholders in strategy formulation and planning, as well as their ability to convey effectively the essence of corporate strategy and KPIs, prove that advanced performance management systems can be built in the early years of an organization. More than that, they are fostering a sustained growth and evolution of the business,” said Cristina Mihăiloaie, Lead Consultant on the maturity assessment project for TDF.

Qusay bin Abdullah Al Fakhri, the Fund’s Chief Executive Officer, views the award as an achievement for the tourism system and commends the unwavering team spirit that has enabled the office to attain the highest quality standards in organizational performance. “This achievement is a direct result of the unwavering dedication of our team, led by the Strategy and Organizational Excellence team, in addition to the Performance and Talent Management team of the Fund. It emphasizes the significance of our ongoing efforts and determination to fulfill our promises and goals.”

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About the Tourism Development Fund (http://tdf.gov.sa/)

The Tourism Development Fund was established to empower and develop one of the Kingdom’s most rapidly growing industries. As tourism is a key driver to achieving the 2030 Saudi vision, the Fund plays an important role in attracting and supporting investments and providing support for the private sector to incentivize the development of the tourism ecosystem.

Contact: +966-11-920011552

Email: [email protected]

About The KPI Institute (www.kpiinstitute.org)

The KPI Institute is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

Improve your organization’s performance management architecture with the maturity assessment services offered by The Global Performance Audit Unit, the strategy and performance audit division of The KPI Institute. Explore additional offerings at www.gpaunit.org.

Contact: Adrian Brudan, General Manager EMEA, The KPI Institute

Email: [email protected] | Mobile/WhatsApp: +40 721 233 084

Performance Magazine: data analytics for strategy and performance management

August 23rd, 2023 Posted by Press release, Publications 0 thoughts on “Performance Magazine: data analytics for strategy and performance management”

Recent developments in artificial intelligence (AI) and machine learning (ML) have profoundly impacted data analytics, allowing for informed, real-time decision-making and improved strategy execution. As interest in data analytics among C-suite executives increases, it is crucial to understand how it can be used to empower strategy and performance management.

The KPI Institute, a leading global research institute specialized in business performance, is proud to announce the publication of the 26th issue of Performance Magazine, which goes on a deep dive into how data analytics is being used to transform the way companies operate, develop business strategies, and manage performance. This issue also includes best practices and case studies on integrating innovative technologies such as AI and ML into an organization’s operations. 

Our cover story features insights from Madhur Mayank Sharma, senior director and head of AI development at SAP Asia PTE LTD, who shared his thoughts on how to develop a forward-thinking, dynamic data strategy. In addition, we also feature a plethora of experts in the field of data analytics, each of whom has provided a unique perspective on how organizations can create a data strategy and establish a data-driven culture.

Furthermore, our very own experts from The KPI Institute provided answers to questions on data analytics, such as:

  • How can organizations bridge the knowledge gap between data analysts and nontechnical stakeholders and decision-makers?
  • How can managers and executives stay up-to-date with the latest advancements in data analytics?
  • What are the most important KPIs for measuring the ROI of data analytics initiatives?

This issue also includes in-depth articles on topics such as how to leverage data for sustainability strategies, how to use business simulations to practice decision-making and problem-solving skills, how to identify whether or not the data gathered is of “good” quality, and how businesses can avoid falling prey to hype by adopting technologies that actually matter. 

Aspiring data analytics professionals will also learn a lot from our Career Insights section, which features an article detailing the importance of building a strong statistical foundation. Readers can also peruse our recommended resources, which include books, podcasts, webinars, and more.

Ensure your organization doesn’t fall behind on the latest data analytics trends impacting business, strategy, and performance management by checking out the latest issue of Performance Magazine today! You can get a digital version via the TKI Marketplace or order a printed copy from Amazon.

The Government Services Index 2022: An Overview of Post-pandemic Government Performance

December 2nd, 2022 Posted by Press release 0 thoughts on “The Government Services Index 2022: An Overview of Post-pandemic Government Performance”


The Government Services Index Report –  2022  is a composite set of indicators that aims to capture the performance of governments in key areas of public service that drive resilience and high adaptability to change.

Through a thorough assessment of some of the most crucial aspects of good governance in the post-pandemic period, The KPI Institute releases the Government Services Index 2022. The report investigates the performance of governments in critical areas of public service that drive resilience and high adaptability to change through five key dimensions:

  • Adaptability – the ability to easily adapt to change, respond to problems quickly and efficiently, and maintain resilience in a constantly changing environment.
  • Talent –  attracting, retaining, and developing skills and knowledge in the public sector.
  • Digitalization – the significance of rethinking citizen-public service interactions in light of technology.
  • Governance – fulfilling governments’ obligations to develop and carry out policies that advance their nations’ development while demonstrating effectiveness, efficiency, openness, and integrity.
  • Impact – ensuring that citizens of the nation have improved access to essential services and a higher quality of life.

The Government Services Index Report covers seven world regions, ranks  66 countries, and corroborates data from 32 indicators reflective of the aforementioned dimensions

Report Overview

  • Preface
  • Index Methodology
  • Country Profiles

General Findings

  • Global Leaders in Government Services
  • Government Performance by Income Levels
  • Regional Dashboards

Overview of Rankings

Adaptability

  • General Outlook
  • Global Overview of Indicators
  • Regional Insights

Talent

  • General Outlook
  • Global Overview of Indicators
  • Regional Insights

Digitalization

  • General Outlook
  • Global Overview of Indicators
  • Regional Insights

Governance

  • General Outlook
  • Global Overview of Indicators
  • Regional Insights

Impact

  • General Outlook
  • Global Overview of Indicators
  • Regional Insights

Get your free copy of the Government Services Index 2022 today, from here! For inquiries regarding the Index, contact Marcela Presecan, Head of Research:  [email protected], or +61 (390) 282 223.

23rd Performance Magazine: Explore the World of Strategy and Performance Management

November 29th, 2022 Posted by Press release 0 thoughts on “23rd Performance Magazine: Explore the World of Strategy and Performance Management”


Take a deep dive into the newest PERFORMANCE Magazine – Printed Edition. 

The 23rd PERFORMANCE Magazine – Travel Issue reveals the new strategies established by hotels, airlines, restaurants, and other industry participants in the aftermath of the pandemic. This issue unveils the difficulties these industry face in reviving their operations and everything in between that affects their community, efficiency, and performance.

What Is Inside the 23rd PERFORMANCE Magazine?

Get updates and inclusive insights on the recent status of businesses in the tourism and travel industry. Have a glimpse at the extended and newest edition of a report compiled with the top key performance indicators (KPIs) in the airline industry and explore fresh approaches to reviving the hospitality industry.

Learn about new ideas, best practices, case studies, agile practices, and insightful perspectives on strategy planning and execution, performance management cycles, benchmarking, data analysis and visualization, and the use of KPIs.

Determine how silo transformation can improve organizational performance directly from Dr. Keith Clinkscale, Strategic Planning and Performance Management Director in Palm Beach County, Florida, USA. Take a look at the tools they developed in monitoring and evaluating their performance and discover it helped them advance their competition in the industry. 

Travel the world of strategy and performance management through recent initiatives of hospitality, tourism, and travel industry in different countries, as well as through interviews with subject matter experts, seasoned consultants, practitioners, business leaders, academicians, and research analysts. Seize the recommended tools, webinars, podcasts, and talks you will encounter on the final pages of the magazine.

To get your own copy of the 23rd PERFORMANCE Magazine – Printed Edition, visit TKI Marketplace. You can download a free digital copy there! You can also get an additional printed copy of the magazine through Amazon

Dr. Keith Clinkscale: How the Hospitality, Travel, and Tourism Industry Survives Post-pandemic

October 5th, 2022 Posted by Press release, Research 0 thoughts on “Dr. Keith Clinkscale: How the Hospitality, Travel, and Tourism Industry Survives Post-pandemic”

The KPI Institute recently interviewed Dr. Keith A. Clinkscale, the Strategic Planning and Performance Management Director at Palm Beach County, Florida, USA, to find out how the hospitality, travel, and tourism industry has been recovering from drought during the COVID-19 pandemic.

Here is an excerpt of the interview, which will be published in the next issue of Performance Magazine – Print Edition.

TKI: Can you share any “legacy” management practices that have lost their relevance in recent years? 

Dr. Clinkscale: Our recognition of operating in “silos” is driving more team collaboration. Some of the legacy practices in government were about “staying in your lane.” Many departments and organizations develop vertical expertise. Sometimes, they do it without input or knowledge of what is happening to their left or right. The trend is to move forward, collaborate, team up across disciplines, and generate more creative solutions through diverse and different perspectives.

TKI: What are your major challenges in managing performance? 

Dr. Clinkscale: One of the major challenges in managing performance is busy people. Sometimes people think they are too busy to manage performance. However, they are too busy not to measure performance. Taking a deep breath and looking at the data can position organizations to do the right thing based on data. Repeatedly convincing them of this can be a challenge.

TKI: What does the corporate performance management system of the future look like in the hospitality, travel, and/or tourism industry? 

Dr. Clinkscale: In the hospitality, travel, and tourism industry, the future of corporate performance management systems will make tracking trends over five years faster and easier.

We need to see how people respond to travel, hotel stays, and vacation activities. It is essential for us to understand what people value, and we need this information quickly, easy to decipher, and frequently as things change every day.


Keep an eye out for Performance Magazine – Print Edition No. 23 to be released on Amazon and TKI Marketplace this October, to dive more into our conversation.  For further updates. visit and follow The KPI Institute’s LinkedIn page.

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