As the year ends, we should consider all the wonderful things we have left to finish as well as all the amazing things we have already accomplished. It is a great incentive for us to celebrate victories so we can reflect on lessons learned and fuel our motivation to keep pushing forward. 

With that, let us share with you what our colleagues in The KPI Institute (TKI) ecosystem have accomplished this year as well as the things they look forward to in 2023.

Daniela Roxana Vuta

Senior Researcher

Research Division

1. What project or task you accomplished this year that you are most proud of and why?

I see each project I worked on this year as a great accomplishment because each initiative came with challenges and fantastic results. I consider myself part of the privileged people who are passionate about their work. Of course, as a researcher, I am most proud of our primary research projects implemented this year, such as the State of Strategy Management in 2022.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

My goal is to make 2023 the most extraordinary year for my professional career while diving into my fifth year within The KPI Institute. All my educational and professional background and the experience gathered so far align with this amazing team I am part of, which gives me so much enthusiasm and desire to exceed all expectations. More specifically, I intend to expand my knowledge boundaries in many fields, such as project management, data visualization, data storytelling, and content writing.

Hebatullah Saeed

Senior Training Program Coordinator

Support – Maentea

1. What project or task you accomplished this year that you are most proud of and why?

I’m most proud of when I provided six upskilling courses for SAR, and it is a significant contract this year. Moreover, my contribution to increasing bilingual facilitators’ capacity led to more projects. Lastly is becoming a certified Key Performance Indicator Professional and Innovation Performance Professional.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

In 2023, I look forward to expanding resources on the learning and development field of human resources and contracting automated systems for TKI course facilitators. Moreover, I would also like to extend my efforts to developing a portfolio of Lead and Upskill courses for Maentea.

Alaa Safwan

Marketing Manager

Research Division

1. What project or task you accomplished this year that you are most proud of and why?

Well, I cannot say that there is just one task that I am most proud of among the others. But I would say that since the day I joined The KPI Institute and began working in the marketing industry, I am proud of being able to add value, with my attention to detail, ability to learn quickly and adjust to the workflow, and finally, planning a workable marketing strategy.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

In terms of career objectives, there are many, but to sum it up, I aim to become a better version of myself, increase my core skills, and of course, advance in my profession. However, my personal ones would be to make my physical well-being a priority, be committed to growth and learning, and be who I am meant to be.

Syadza Andini

Framework Course Program Coordinator

ILMS (Institute for Life Management Science)

1. What project or task you accomplished this year that you are most proud of and why?

This year, I am proud of setting up a performance evaluation and maintenance system in the ILMS Research Team.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

It is my first time being a manager working with more than 20 people closely. My goals next year will include but are not limited to learning how to be a better manager and helping the organization launch quality courses by leading my team to produce quality materials.

Brian Kiprop

Research Analyst

TREFORIN

1. What is the project or task you accomplished this year that you are most proud of and why?

One of my favorite projects is the Internal Mobility project I worked on with the ILMS Instructional Design Team in August 2022. In this assignment, I had to put on a new hat as an instructional designer, creating scripts for a whole course for the ILMS division. Initially, being an instructional designer was difficult. But the experience taught me how to transform research knowledge into instructional resources for learners. In addition, I was delighted to contribute to the ILMS division’s goals for course production and eventual launch. Working with a dynamic team of designers, researchers, and team leaders allowed me to discuss ideas and improve my performance.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

Since joining The KPI Institute in January 2022, I have had the chance to contribute to projects across many divisions, each of which has pushed me to learn something new and develop my critical thinking skills. In 2023, I plan to keep up my zeal for learning, create a more collaborative environment, and lend a hand to my colleagues wherever required. I am eager to continue imparting the knowledge I have learned to others at a professional and personal level to enable them to improve their potential.

Andreea-Geanina Vintila

Jr. Management Consultant

Research Division

1. What is the project or task you accomplished this year that you are most proud of and why?

We conducted a Focus Group discussion for the Performance Magazine Printed Edition, which I participated in from planning to execution. I am proud of my accomplishment related to this project because it was a new experience that worked out very well and made me get closer to my colleagues.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

In 2023, I would like to continue working in the publishing team and improve my skills in writing articles. I also look forward to gaining experience in writing reports. Personally, I would like to learn and attend horse riding training during my leisure time.

Francine Kaye Acelar

Head of Publishing

LMSL (Life Management Science Labs)

1. What is the project or task you accomplished this year that you are most proud of and why?

I am most proud of building the Insights magazine website from scratch and introducing SEO best practices and maximizing the use of content briefs in our article writing process.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

I would like to add more skills to my personal and professional toolkits, especially in the areas of team management and website development. In addition, I would like to make use of what I have learned in household management articles that I have been editing in my household.

With over 18 years of experience in providing performance improvement solutions, The KPI Institute will bring its sought-after performance management training courses in Southeast Asia in 2023. Each course is packed with top-notch resources, exclusive toolkits and frameworks, innovative solutions, and opportunities to network with industry peers and specialists.

By attending the classes, professionals and organizations in Malaysia, Indonesia, Vietnam, Thailand, and Singapore as well as in Australia can expand their knowledge and skills, learn practical application of best practices, and get valuable insights from esteemed performance management experts.

Among the courses available in Southeast Asia are the Certified Balanced Scorecard Management System Professional, Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified OKR Professional.

The KPI Institute’s certification programs have been awarded to experts from various industries, such as oil and gas, constructions, finance, retail, airlines, healthcare, telecommunication and many more. In a highly demanding and increasingly agile world, the certifications ensure that professionals are ready to meet their goals and overcome challenges and achieve progress.

The journey to excellence starts with you.

Explore The KPI Institute’s Performance Management Training Courses schedule in Southeast Asia.

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

For inquiries, contact:

Sasikala Annamalai 

Senior Business Development Manager 

E: [email protected] 

M: +60 12 591 1366

The KPI Institute will conduct a series of face-to-face performance management classes in Dubai, United Arab Emirates in 2023. The Certified Courses are designed to improve organizational and individual performance through first-rate resources, industry best practices, and guidance from esteemed performance management consultants.

The KPI Institute’s certification programs have been awarded to experts from various industries, such as oil and gas, constructions, finance, retail, airlines, healthcare, telecommunication and many more. In a highly demanding and increasingly agile world, the certifications ensure that professionals are ready to meet their goals and overcome challenges and achieve business excellence.

Among the training courses available to professionals in Dubai are the Certified Employee Performance Management Professional, Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Agile Strategy Execution Professional.

It is time to take your professionalization to the next level.

Check out The KPI Institute’s Performance Management Training Courses schedule in Dubai.

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

For inquiries, contact:

Teodora Gorski

Managing Director MENA

E: [email protected]

M: +971 55 787 6427

Alexandru Muntean

Head of Customer Engagement

E: [email protected]

M: +40 747 060 997

As the year winds down, people look back on accomplishments and lessons learned along the way, but what might 2023 hold? While today’s business environment is ever-changing, one thing is constant: adaptability is key to performance excellence.

With this, The KPI Institute remains committed to providing performance improvement solutions for professionals and companies worldwide. For 2023, the global research firm will continue to deliver premium performance management training courses in different countries. 

 The KPI Institute has also granted its clients and partners access to its learning and training opportunities by going online with many of its most popular courses. Some of these are the Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Benchmarking Professional.

The certifications represent life-long qualifications that serve as a key differentiator for top performers. Participants can enjoy top-of-the market resources, business- and research-based insights, and valuable perspectives from subject matter experts, all in a comprehensive learning experience that enables professionals to meet and match their highest ambitions.

Start the year right with The KPI Institute’s performance management training courses.

Check out the Live-Online Certifications 2023 calendar!

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

For inquiries, contact:

Cristina Mihăiloaie

Business Unit Manager – Research Division

Phone: +61 (390) 282 223 | +40 (749) 424 517

Email: [email protected]

The Government Services Index Report –  2022  is a composite set of indicators that aims to capture the performance of governments in key areas of public service that drive resilience and high adaptability to change.

Through a thorough assessment of some of the most crucial aspects of good governance in the post-pandemic period, The KPI Institute releases the Government Services Index 2022. The report investigates the performance of governments in critical areas of public service that drive resilience and high adaptability to change through five key dimensions:

• Adaptability – the ability to easily adapt to change, respond to problems quickly and efficiently, and maintain resilience in a constantly changing environment.
• Talent –  attracting, retaining, and developing skills and knowledge in the public sector.
• Digitalization – the significance of rethinking citizen-public service interactions in light of technology.
• Governance – fulfilling governments’ obligations to develop and carry out policies that advance their nations’ development while demonstrating effectiveness, efficiency, openness, and integrity.
• Impact – ensuring that citizens of the nation have improved access to essential services and a higher quality of life.

The Government Services Index Report covers seven world regions, ranks  66 countries, and corroborates data from 32 indicators reflective of the aforementioned dimensions. 

Report Overview

• Preface
• Index Methodology
• Country Profiles

General Findings

• Global Leaders in Government Services
• Government Performance by Income Levels
• Regional Dashboards

Overview of Rankings

Adaptability

• General Outlook
• Global Overview of Indicators
• Regional Insights

Talent

• General Outlook
• Global Overview of Indicators
• Regional Insights

Digitalization

• General Outlook
• Global Overview of Indicators
• Regional Insights

Governance

• General Outlook
• Global Overview of Indicators
• Regional Insights

Impact

• General Outlook
• Global Overview of Indicators
• Regional Insights

Get your free copy of the Government Services Index 2022 today, from here! For inquiries regarding the Index, contact Marcela Presecan, Head of Research:  [email protected], or +61 (390) 282 223.