Monthly Archives: March, 2019

Dubai

KPI Essentials & Masterclass

March 14th, 2019 Posted by Events 0 thoughts on “KPI Essentials & Masterclass”

KPI Essentials & Masterclass – the Inception of KPIs

Our flagship courses, the Certified KPI Professional and Practitioner, represent the first step into entering the world of KPIs, performance measurement, management and ultimately, improvement. They are a stepping stone for individuals looking to gain a better grasp over the knowledge needed to carry their organization forward.

That being said, many managers, team leaders, heads of departments, directors, consultants and academics are already well-versed in the art of administering operations & people for better results. For this very reason, we have developed two courses to complement our flagship ones, the KPI Essentials and KPI Masterclass.

 

KPI Essentials

This course represents a step up from our standard C-KPI one, focusing on 5 main learning objectives:

  • Applying best practice techniques to KPI selection
  • Documenting KPIs
  • Structuring the data gathering process
  • Practicing decision-making based on data
  • Linking KPIs to incentive systems

 

It is designed to support you in developing key competencies in performance management, with the aim of improving processes such as KPI selection, KPI documentation, KPI data gathering and reporting. During the 3 days of training, you will become familiar with the most important tools and techniques in working with KPIs, and you will learn how to build a performance management culture.

We have structured this course so that once your training is done, you will have gained a higher degree of understanding surrounding the most essential aspects of working with KPIs.

If you wish to have access to international best practices for developing a KPI Performance Management Architecture and learn how to effectively measure performance through a variety of methods, so that your KPI selection process is fully optimized, this is the course to attend.

We will showcase how to enhance your PM framework, by successfully gathering, aggregating, curating and integrating data into your decision-making process. Moreover, during this course, we’ll be sharing over 10 templates used in working with KPIs, with our attendees, in order for them to get a better grasp over how they should go about designing and implementing their very own KPI Management Framework.

The KPI Essentials course represents our 3rd most popular certification, with over 60 editions and 1,100 participants over the past couple of years, having delivered editions all over the world. Even when it came to single editions, we still registered outstanding results, as can be seen from the following figures: Saudi Arabia – 20 editions/353 participants, UAE – 12/227, Mongolia – 5/90, Bahrain – 1/20, Ghana 1/27, Mongolia 5/90, Pakistan – 4/53, Nigeria 1/46, Qatar – 5/115, Vietnam – 3/33, Luxembourg – 2/50.

 

KPI Masterclass

The final iteration of KPI knowledge, the KPI Masterclass training course represents an in-depth synthesis of key performance management trends and practices. It focuses on the essential tools and techniques that must be implemented for a comprehensive, successful performance management architecture.

The masterclass deals chiefly with 4 priority objectives:

  • Understanding advanced KPI selection methods and how they interact with the various organizational levels present within a company
  • Identifying solutions for overcoming the main hurdles in setting targets
  • Designing a detailed framework for your data gathering process
  • Performing in-depth KPI results analyses

 

This course only lasts for 2 days, as it takes into account the fact that most participants already possess a certain degree of knowledge when it comes to key performance indicators. As a result, instead of going over the basics of KPI selection, you will go through more advanced knowledge, pertaining to KPI balancing, practicing the KPI clustering process and developing a thorough KPI implementation project plan.

You’ll also be going over the usability of KPIs as part of certain activities, such as KPIs as part of process management, KPIs for Service Level Agreements or for Supplier Performance. In addition, another key point of interest for our KPI Masterclass is its emphasis on practicality. During the course, you’ll be practicing KPI selection in functional areas, industries, according to timeliness, quality and effectiveness.

Furthermore, the masterclass features many open interactions between participants and facilitator, such as discussions on the importance of setting objectives in KPI selection, debates on the best practices in data visualization or the role of scorecards, dashboards and healthograms.

As a final point, you’ll have the chance to interpret KPI results analyses – as mentioned previously, but also make decisions regarding KPI renewal, compare KPIs through benchmarking and practice KPI modelling.

All of these features are the reason why the KPI Masterclass is our 2nd most sought-after course, with over 70 editions and 1,300 participants. Just as it was with our KPI Essentials course, this one also generates outstanding registration even on single editions: 3 editions in Pakistan, 70 participants, Qatar – 3/68, Saudi Arabia – 26/640, Cambodia – 1/32, Bangladesh – 2/62, Australia 1/62.

If you’re someone interested in mastering all there is about KPIs, it’d be a real shame if you missed out on either of these two opportunities, given the high attendance we register on each edition. You’d be able to network with some of the world’s most elite organizational or departmental leaders, find out how they manage performance, all the while sharing a learning experience with everyone present. In addition to this, since we open our doors to all industries and functional areas, you might just find a solution to your challenge from an industry you’ve never even thought might hold the answer.

kuala lumpur

Certified KPI Professional and Practitioner Course in Kuala Lumpur

March 11th, 2019 Posted by Events 0 thoughts on “Certified KPI Professional and Practitioner Course in Kuala Lumpur”

Facilitated by Andrea Minelli, Management Consultant of The KPI Institute this course was held in Kuala Lumpur, Malaysia, between the 25th of February and 1st of March 2019 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

kuala lumpur

In the first day, the course agenda covered the following subjects:

  • The world of KPIs;
  • Understanding KPIs;
  • KPI typology;
  • KPI taxonomy.

The second day sessions covered the following discussion topics:

  • KPI Selection;
  • KPI Alignment;
  • KPI Documentation;
  • Working with targets.

In the third day of the course the next themes were approached:

  • Data gathering;
  • Data visualization;
  • Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

  • KPI project coordination;
  • KPI selection at Organizational Level.

The fifth day concluded with the topics:

  • KPI Measurement;
  • KPI selection at Operational Level;
  • Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Saudi Arabia, Pakistan, Myanmar, Malaysia, Vietnam and Indonesia having different backgrounds and areas of expertise in their working fields like Manufacturing, Logistics, Professional Services and Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Change Management
  • Competencies
  • Attitudes towards PMS
  • Performance Culture
  • Data Collection
  • Relevancy of KPIs
  • Awareness of KPIs
  • Target settings
  • Operational KPIs
  • Standardization

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • Structure of a PMS system
  • SMART KPIs
  • Relevance of KPIs
  • Standardization of KPIs
  • Building blocks of KPIs
  • Target achievement
  • Balanced Scorecard with KPIs
  • Evidence of Performance
  • Measurement challenges
  • Acceptance / Buy-in from the PMS
  • Data collection

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

  • Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
  • Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
  • Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
  • Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
  • Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Sasikala Annamalai

sasikala.annamalai@kpiinstitute.com

al khobar

Certified KPI Professional Training Course in Al Khobar

March 8th, 2019 Posted by Events 0 thoughts on “Certified KPI Professional Training Course in Al Khobar”

Facilitated by Mihai Toma, Management Consultant, this in-house training course was delivered between the 24th – 25h of February 2019, in Al Khobar, Saudi Arabia for a private sector company that is specialized in Investment Management.

al khobar

This company is a global investment company with diverse interests and capabilities. Across the continents we provide innovative, high quality and price competitive products and services as well as investment opportunities for investors, partners and stakeholders in the industrial, petrochemicals and services sectors.

“This course is very helpful for my position and for the organization!” said Ian Benedict Siaotong, Talent Acquisition Officer

Certified KPI Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Saudi Arabia, having diverse backgrounds and areas of expertise in Investment Management area.

We approached the following key topics:

  • Understanding Performance Management System Architecture and KPIs;
  • KPI Selection and KPI Documentation;
  • KPI Typology and KPI Data Gathering.

“I recommend this training program to increase your knowledge.” said Salman Al Rashid, HR Coordinator

“Excellent class on KPI! A must to attend for all professionals!” said Prince Vaidyan, Planning & Contracts Engineer

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

dubai

Certified KPI Professional and Practitioner Training Course in Dubai

March 7th, 2019 Posted by Events 0 thoughts on “Certified KPI Professional and Practitioner Training Course in Dubai”

Facilitated by Adrian Brudan, General Manager TKI EMEA this course was held in Dubai, United Arab Emirates, between the 17th and 21st of February 2019 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

dubai

In the first day, the course agenda covered the following subjects:

  • The world of KPIs;
  • Understanding KPIs;
  • KPI typology;
  • KPI taxonomy.

The second day sessions covered the following discussion topics:

  • KPI Selection;
  • KPI Alignment;
  • KPI Documentation;
  • Working with targets.

In the third day of the course the next themes were approached:

  • Data gathering;
  • Data visualization;
  • Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

  • KPI project coordination;
  • KPI selection at Organizational Level.

The fifth day concluded with the topics:

  • KPI Measurement;
  • KPI selection at Operational Level;
  • Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Saudi Arabia, United Arab Emirates, Kazakhstan having different backgrounds and areas of expertise in their working fields like Healthcare, Government, Oil and Gas.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Getting the buy in from major stakeholders
  • Understanding performance management
  • Sharing the proper knowledge and awareness in the organization
  • Data gathering
  • Monitoring progress and performance improvement
  • Alignment
  • KPI Selection

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • Setting KPIS at strategic level
  • Select relevant KPIs
  • Calculation methodology indexes
  • How to best report KPIs – Visualization
  • Performance measurement vs performance management
  • Cascading KPIs at different organizational levels
  • Leading vs lagging
  • Benchmarking
  • Frequency of measuring KPIs
  • Data validation
  • Data gatherings – challenges
  • Organizational culture and influence on performance management
  • Linking performance with rewards.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

  • Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
  • Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
  • Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
  • Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
  • Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean
alex.muntean@kpiinstitute.com

riyadh

Certified KPI Professional Training Course in Riyadh

March 6th, 2019 Posted by Events 0 thoughts on “Certified KPI Professional Training Course in Riyadh”

Facilitated by Mihai Toma, Management Consultant of The KPI Institute, this in-house training course was delivered between 3th – 5th of February 2019, in Riyadh, Saudi Arabia for a private sector company that is specialized in Consulting Services.

This company is a major regional player renowned for innovation and is serving clients in the Education, Training and Consulting industries across local, national, regional and international levels.

“This was a great experience. Group engagement and real-life examples!” said Abdulrahman Aljaser, Senior Consultant

Certified KPI Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Saudi Arabia, having diverse backgrounds and areas of expertise in Education, Training and Consulting areas.

We approached the following key topics:

  • KPI typology & taxonomy;
  • KPI Documentation and Target Setting;
  • Data Gathering and Visualization.

“The flow of this course is great.” said Sultan Alsudairy, Consultant

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com