Monthly Archives: May, 2017

dubai

Certified Benchmarking Professional Training Course in Dubai

May 31st, 2017 Posted by Events 0 thoughts on “Certified Benchmarking Professional Training Course in Dubai”

Facilitated by Alina Miertoiu, Business Research Analyst this course was held in Dubai, United Arab Emirates, between 7th and 9th of May 2017 and is part of a series of certification courses dedicated to performance management.

C-B Dubai 7-9 May

In the first day, the course agenda covered the following subjects:

  • Benchmarking overview;
  • How to develop a benchmarking plan.

The second day sessions covered the following discussion topics:

  • Data collection;
  • Data governance;
  • Data analysis.

In the third day of the course the next themes were approached:

  • Insight generation;
  • Best practices in benchmarking;
  • Review and Certification Exam.

The Certified Benchmarking Professional training provides an interactive practice-based learning environment in which participants focus on:

  • Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps;
  • Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices;
  • Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.

The course was attended by professionals from United Arab Emirates and Saudi Arabia having different backgrounds and areas of expertise in their working fields like Government, Finance or Telecommunications.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Data collection;
  • Data analysis;
  • Find benchmarking partners;
  • Implementing changes.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • Choose the best source of information gathering;
  • Benchmarking on performance data;
  • Best practice benchmarking;
  • Benchmarking data collection;
  • Monitoring and reporting data.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

  • Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
  • Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
  • Certified Benchmarking Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience

We strongly advise participants to ensure they will receive the Certified Benchmarking Professional title, as this certifies the skills and knowledge related to benchmarking field.

To find out more details, please visit the Benchmarking Professional certification page

If the opportunity of customized Benchmarking training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

riyadh

Certified KPI Professional and Practitioner Training Course in Riyadh

May 30th, 2017 Posted by Events 0 thoughts on “Certified KPI Professional and Practitioner Training Course in Riyadh”

Facilitated by Adrian Brudan, General Manager TKI – EMEA this course was held in Riyadh, Kingdom of Saudi Arabia in partnership with MILE between 14th and 18th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

 C_KPIPP-Riyadh-14_18-May

In the first day, the course agenda covered the following subjects:

  • The world of KPIs;
  • Understanding KPIs;
  • KPI typology;
  • KPI taxonomy.

The second day sessions covered the following discussion topics:

  • KPI Selection;
  • KPI Alignment;
  • KPI Documentation;
  • Working with targets.

In the third day of the course the next themes were approached:

  • Data gathering;
  • Data visualization;
  • Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

  • KPI project coordination;
  • KPI selection at Organizational Level.

The fifth day concluded with the topics:

  • KPI Measurement;
  • KPI selection at Operational Level;
  • Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like Healthcare, Insurance, Education and Training and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Governance of the Performance Management System;
  • Knowledge about Performance Management;
  • Ensuring the integrity of the data;
  • Understand the inter-dependencies between departments;
  • Avoid working in silos;
  • Linking the operational KPIs to strategic objectives;
  • Setting realistic targets;
  • Maturity of the organization;
  • Support from the organization;
  • Organizational structure;
  • Lack of standardization;
  • Benchmarking performance;
  • Clear strategy;
  • KPI documentation;
  • KPIs for different scenarios.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • Connecting the outputs from projects, programs and operations to outcomes and analyze the benefits and measuring with KPIs;
  • Working with targets;
  • Data gathering;
  • Data visualization;
  • Visualizing KPI results;
  • Avoiding negative behaviors once targets are set;
  • Benchmarking;
  • Getting staff buy-in Balanced Scorecard formulation and the related dashboard PESTEL approach.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

  • Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
  • Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
  • Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
  • Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
  • Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

news

The latest edition of Performance Magazine is launched!

May 30th, 2017 Posted by Research 0 thoughts on “The latest edition of Performance Magazine is launched!”

We proudly present to you the May edition of PERFORMANCE Magazine. Encompassing The KPI Institute’s experience, research and expertise, PERFORMANCE Magazine, transfers its knowledge into a multitude of resources made accessible to a worldwide readership, helping them quench a natural thirst for information.

PM8-TKI NewsIn our 8th edition of

In our 8th issue of PERFORMANCE Magazine, we explore the professional development path of Fabian Mora, Director at Lighthouse PM Consulting, Costa Rica. Having worked in shared services and the outsourcing business world for over 12 years, often finding himself part of operations, but mostly working in the Quality and Performance Management divisions, with Service Levels of Agreement and KPIs, Fabian has amassed a sizeable amount of experience when it comes to understanding the intricacies behind measuring and improving the performance of an organizational entity. Our interview highlights some of the more important elements within Performance Management, which Fabian considers can truly make or break a business.

Take part in public sector implementation processes from various countries and nations, as each edition will feature extensive analyses on the subject, compliments of our Business Research Analysts.

So what have we learnt, up to this point in time, from all of the available information?

On the one hand, we have the concepts of continuous improvement, development and change in particular, which lie at the heart of Performance Management and drive processes, projects, people, teams and organizations forward, shedding light on the weaker links of the chain and helping strengthen them.

On the other hand, Performance Management on the whole is also in need of improvement. Some means of achieving that is through professional communities, scientific research, and publications.

This May number plunges into the topics of Operational, Organizational and Individual Performance, Strategy and Performance Improvement.

Flip through pages of interviews with renowned experts, extensive research studies, concept presentations, insights from practice, alongside software or hardware reviews, and books and movie recommendations, all related to performance management.

So now we invite you to take part in a world dedicated to integrating performance and all that is comprised in the search for improvement, in its smallest details.

As we are always interested in gaining insights from practitioners who activate in a multitude of environments, contact us at editor@kpiinstitute.org if you are interested in becoming a contributor, or having your interview featured in PERFORMANCE Magazine.

The magazine is now available in a FREE Electronic format.

global certs strategy

The KPI Institute and Globalcerts & Strategy announce their partnership

May 26th, 2017 Posted by Press release 0 thoughts on “The KPI Institute and Globalcerts & Strategy announce their partnership”

May 19th, Nigeria, The KPI Institute and Globalcerts & Strategy are pleased to announce their partnership to help organizations improve performance with globally tested systems and certifications that are aligned to fit the characteristics of Nigeria`s work environment.

Global Certs Strategy

The growing dynamism of the Nigerian economy has necessitated the need for Organizations in the Public and Private Sectors to imbibe the culture of measuring performance. This is a system that ensures employees are held accountable to their day to day performance by aligning Key Performance Indicators (KPIs) to Compensation Systems thereby assuring effective and efficient business environment.

The Partnership between The KPI Institute and Globalcerts & Strategy has made the above a cardinal objective. To this end, the lunch of the first Certified KPI Professional Course in the region is scheduled to run from 16th-18th of August 2017.

The Certified KPI Professional is conceived to cover a rigorous KPI measurement framework and enable professionals to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environment.

“What does not get measured does not get managed, what does not get managed does not grow, what does not grow will remain stagnant or die”, said Mr. Enahoro Okhae, Co-founder and Managing Partner of Globalcerts & Strategy.

According to Cosmin Chindris, Director – Global Partnerships, The KPI Institute, “having previously worked with Central Bank of Nigeria (CBN) and the Federal Inland Revenue Services (FIRS) we know that there is untapped potential in performance management training and advisory in Nigeria and we are pleased to find in Globalcerts and Strategy the right partner to develop the market”.

About Globalcerts & Strategy

Globalcerts & Strategy is an organization co-founded by three highly respected professionals from Nigeria: Mr. Enahoro Okhae, Chief Managing Consultant of Simeon’s Pivot Resources and the President/ Principal Coach of Pause Factory, the training arm of Simeon’s Pivot Resources, Mr. Lanre Kuponiyi, Vice-Chairman of Brandhouse Communications Limited with Branding/Strategic Design and Promotions as its core and Dr. Fola-Rogers Saliu, Executive Director, Human Resources and Administration for Sifax Group, a Nigerian Conglomerate with subsidiaries in Maritime, Aviation, Hospitality, Haulage & Logistics, and Oil & Gas.

From Board of Directors to Board of Advisors, the Leadership of GlobalCerts & Strategy sustains more than 60 Years work experience in key economic driving industries which include Human Resource Management, Branding & Marketing, Education, Information Technology, Manufacturing, Banking, Insurance, Maritime, etc.

For more information visit Globalcerts & Strategy website – www.globalcertsstrategy.com

About the KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact

The KPI Institute:

Mr. Cosmin Chindris, Email: cosmin.chindris@kpiinstitute.com

Globalcerts & Strategy:  

Mr. Enahoro Okhae, Email: enquiries@globalcertsstrategy.com

london

5 – 7 July, London – Certified Performance Audit Professional and Practitioner

May 25th, 2017 Posted by Events 0 thoughts on “5 – 7 July, London – Certified Performance Audit Professional and Practitioner”

The Integrated Performance Maturity Model Framework embeds in its development over 10 years of research in the field of performance management architecture development and the use of maturity models for capability diagnosis.

This educational program which embeds as a critical component the direct application of gained knowledge in practice presents a structured methodology to assess the maturity of performance management architectures for 5 capabilities: strategic planning, performance measurement, performance management, performance culture and employee performance management. It involves the use of a proprietary Integrated Performance Maturity Model Framework with the scope of mapping maturity gaps and identifying the next actions that will ensure improvement.

 

C-PAPP London 5-7 Jul

The learning experience starts with building the fundamental knowledge through a 3 days training course – Certified Performance Audit Professional. Afterwards, the trainee has to conduct a pilot audit on all 5 frameworks of the Integrated Performance Maturity Model in order to prove his skills to become a Certified Performance Audit Practitioner. The audited organization will receive a complete audit report endorsed by the GPA Unit & The KPI Institute and a Certificate of Recognitions, reflecting the maturity level of its performance management system for each of the 5 frameworks and also overall as part of this educational program.

Key Business Benefits

  • Enhance your knowledge in performance management;
  • Obtain these unique certifications at international level, as a Certified Performance Audit Professional and Practitioner;
  • Develop skills to assess performance management systems;
  • Offer recommendations to improve performance management systems in order to shift organizations to the next maturity level;
  • Covert this educational program into a comprehensive audit for your organization’s Performance Management System and receive a Certificate of Recognition for the organizational performance management maturity level at no additional cost.

Learning objectives

  • Understand key best practices in performance management;
  • Apply the Integrated Performance Maturity Model;
  • Interpret survey data and perform primary statistical analysis;
  • Analyze performance management tools;
  • Improve communication skills in the relationship auditor-auditee;
  • Develop system thinking and critical thinking;
  • Elaborate recommendations for performance management system improvement;
  • Conduct and elaborate a full audit report.

Evaluation

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

  • Certificate of Completion for the Certified Performance Audit Professional (soft copy): after completing pre-course activities and taking the Certification Exam;
  • Certificate of Attendance (hard copy): after participating in the 3 days of on-site training course or completing the online version of the training course;
  • Certified Performance Audit Professional diploma (hard copy): after successfully completing pre-course activities, attending the training course (face-to-face or online) and passing the Certification Exam.
  • Certified Performance Audit Practitioner diploma (hard copy): after obtaining the Certified Performance Audit Professional diploma and submitting the audit report for a pilot organization. The audit report must be validated by the Global Performance Audit Unit.
  • Certificate of Recognition for the organization audited: after the audit report is validated by the Global Performance Audit Unit.

We strongly advise you to ensure that you will receive your Certified Performance Audit Professional and Practitioner title.

Details

Date 5 – 7 July 2017
Location London
Course duration 9:00-17:00 on Day 1,2,3
Inclusions Course materials, Performance Management Toolkit, two manuals and two publications, Associate Membership on smartkpis.com available for 6 months, one research report from the Top 25 KPIs series and access to all webinars from the 2014 – 2016 Performance Management webinar Series.
Class size Limited to a maximum of 16 participants
Registration Deadline 29 June
Course attendance fee $5,890- $6,490 (GST included, details in the course brochure)
Complete agenda See brochure

 Register via 3 easy ways

To read more about the Certified Performance Audit Professional training course click here.

To browse through our upcoming training courses and select the solution that best addresses your personal and professional objectives we recommend you visit our online Store

riyadh

KPI Essentials Training Course in Riyadh

May 22nd, 2017 Posted by Events 0 thoughts on “KPI Essentials Training Course in Riyadh”

Facilitated by Mihai Toma, Head of Professional Services this course was held in Riyadh, Kingdom of Saudi Arabia, in 17th of May 2017 and is part of a series of courses dedicated to rigorous usage of KPIs in practice.

KPI_Essentials-Riyadh-17-May 

The course agenda covered the following subjects:

  • Challenges in performance measurement
  • The value added by KPIs
  • Organizational levels
  • Performance management tools
  • KPI Management Framework

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like Education and Training.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Quantifying objective measurement;
  • Selecting the appropriate KPIs;
  • Weighting objectives and KPIs;
  • Dynamic objectives;
  • Subjectivity in evaluation.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • Understand best practices in defining objectives;
  • Best approach to measure objectives;
  • Cascading objectives and KPIs to lower levels;
  • Alignment across the organization;
  • Mapping interdependencies between objectives and KPIs;
  • Ensure objectivity in measuring performance.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

 

conferinta

Overview of the annual Client Relation Management Conference in Romania

May 22nd, 2017 Posted by Events 0 thoughts on “Overview of the annual Client Relation Management Conference in Romania”

The third edition of the annual Client Relation Management Conference in Romania took place in Bucharest just last week. Between the 17th and 18th of May 2017, more than 150 professionals from the customer relations and care area in Romania came together to discuss and brainstorm new ideas on how to make this department as performant and customer-oriented as possible.

Conf RO 17-18 MAI 17

This conference started from a need to create a hub for idea building and feedback giving for those working directly with customers in Romania. The widely spread sector needed an event where professionals can come together and discuss good case practices from the field and improve via received knowledge of the latest trends that can help out the performance of customer related departments.

The Client Relation Management Conference in Romania began as a wish to build up a community of professionals from the customer oriented field, to get together every year to debate on the latest practices and share different methods and instruments through which they can achieve excellence within the customer relations area. From this year’s edition, we were expecting to have a more technology based approach to customer service, as well as talk about the role of emotions in crafting a loyal, long-standing relationship with the customer. And that’s exactly what we got and more, thanks to the expertise and openness of our speakers, facilitators, delegates and partners. I think, especially from the feedback that we’ve gotten from the participants, this year’s edition of the conference was truly a success and we’re excited to take it to the next level next year! said Iulia Man-Mureșan, Event Coordinator at The KPI Institute

With the help of our 16 speakers present from different backgrounds and industries, the participants got to engage with new ways of doing customer care and support. Our speakers included professionals like:

    • Simona Botner, Project Manager and Dan Mazilu, Owner and General Manager, both from Mediatel Data
    • Oana Cadar, Automation Solutions Manager for the Cluj-Napoca Business Center at Emerson
    • Dina Guran, Alternative Channels Manager at eMag
    • Raluca Mindirigiu, Customer Experience Manager, and Horia Ștefănescu, CS Technical Support Center Manager, both from Orange
    • Cristian Mondiru, Manager, ACS Global Order Desk at Oracle
    • Loredana Negoiță, Head of Customer Experience at City Grill
    • Alexandru Mira, Sales Performance Consultant, and Orlando Stoicescu, Sales Performance Consultant, both from The KPI Institute
  • Radu Silaghi, Training and Development Specialist and Onboarding Trainer at ROBERT BOSCH

The content of the conference went beyond the general advice one would find in the field regarding how to treat customers. Usually, one would hear ideas such as “Be more human!” or “Speed is the most important metric on how to treat your customers!”, but on this occasion, the delegates went very deep on specific subjects and methods that would give them a unique and relevant point of view for handling their clientele. For example, Radu Silaghi, one of our facilitators and presenters for the event, brought up specific approaches that can be taken from the field of neuromarketing and applied to delighting the customer. He explained how mirror -neurons function in humans and how they can help customer care representatives connect with their customers in a more authentic and empathic manner. On the other side, our other facilitator and presenter, Maria Desmons-Macrea, discussed how KPIs and working with KPI related instruments can increase the performance of a customer support or care department.

We would also like to thank our partners, that showed their full support for the conference and for the idea of making the customer support and care area reliable:

And many thanks to the media partners for helping to spread the word about this event:

At the end of a successful event, we would like to thank everyone who was involved in creating a one of a kind atmosphere of sharing and knowledge around customer relations. We truly believe that this conference drives performance for those working in such an important field in the market today, the customer relations area.

toronto

Toronto, 26 – 28 June – Certified KPI Professional

May 22nd, 2017 Posted by Events 0 thoughts on “Toronto, 26 – 28 June – Certified KPI Professional”

The Certified KPI Professional materialize in more than 14 years of research in the field of key performance indicators, encompassed in a three-day learning experience that makes The KPI Institute approach a very complex, but efficient journey for our customers.

This certification was conceived to cover a rigorous KPI measurement framework and enable the participants to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environments.

The KPI Institute invites you to become a Certified KPI Professional on 26 – 28 June 2017 in Toronto.

C-KPI Toronto 26-28 Jun

5 Benefits  

  • Support decision making by accessing relevant performance data;
  • Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
  • Access an innovative learning experience based on a 3 stage educational process;
  • Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
  • Expand your business network by becoming a member of the international Certified KPI Professionals Community.

Learning objectives  

  • Differentiate between objectives, KPIs and initiatives;
  • Understand KPI selection in different contexts;
  • Apply best practice techniques to KPI selection;
  • Document KPIs in a standardized template;
  • Learn when and how to use benchmarking in target setting;
  • Optimize the KPI activation and data gathering process.

Evaluation

The certification process is finalized when completing all stages of the learning experience. You will receive a:

  • Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
  • Certificate of Attendance (hard copy): after participating at the three days of on-site training course;
  • Certified KPI Professional diploma (hard copy): after you have successfully completed all of the three stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

Date 26 – 28 June 2017
Location An iconic 5 star Hotel located in Toronto
Course duration 9:00-17:00 on Day 1,2,3
Inclusions Course materials, Performance Management Toolkit, two manuals and two publications, Associate Membership on smartkpis.com available for 6 months, one research report from the Top 25 KPIs series and access to all  Performance Management webinars series from 2014-2016.
Registration Deadline 22 June 2017

 Register via 3 easy ways

  • Visit the course page online
  • Contact: Alexandru Muntean, Head of Customer Engagement MENA, Email: alex.muntean@kpiinstitute.com
  • Call: T:+30 210 6850320 / M:+30 6932 900 555

To read more about the Certified KPI Professional training course click here.

To browse through our upcoming training courses and select the solution that best addresses your personal and professional objectives we recommend you visit our online Marketplace.

dubai

Certified KPI Professional and Practitioner Training Course in Dubai

May 20th, 2017 Posted by Events 0 thoughts on “Certified KPI Professional and Practitioner Training Course in Dubai”

Facilitated by Adrian Brudan, General Manager TKI – EMEA this course was held in Dubai, United Arab Emirates, between 7th and 11th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

 C_KPIPP-Dubai-7_11_May

In the first day, the course agenda covered the following subjects:

  • The world of KPIs;
  • Understanding KPIs;
  • KPI typology;
  • KPI taxonomy.

The second day sessions covered the following discussion topics:

  • KPI Selection;
  • KPI Alignment;
  • KPI Documentation;
  • Working with targets.

In the third day of the course the next themes were approached:

  • Data gathering;
  • Data visualization;
  • Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

  • KPI project coordination;
  • KPI selection at Organizational Level.

The fifth day concluded with the topics:

  • KPI Measurement;
  • KPI selection at Operational Level;
  • Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Kingdom of Saudi Arabia, Qatar and United Arab Emirates having different backgrounds and areas of expertise in their working fields like Chemicals, Utilities, Manufacturing, Education and Training, Healthcare, Transportation and Logistics and Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Cause and effect relationship between organizational levels organizational – departmental – individual;
  • KPI relevancy;
  • KPI cascading;
  • Balancing KPIs – Quality vs Quantity;
  • HSSE KPIs;
  • Selecting relevant KPIs;
  • Setting relevant targets;
  • Data collection – Governance & Automation;
  • KPI documentation – Setting Formula;
  • Change management – resistance – getting the buy in;
  • Data validation – data quality.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • KPI Documentation;
  • Working with targets;
  • Data gathering;
  • Data visualization;
  • Other topics of interest.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

  • Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
  • Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
  • Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
  • Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
  • Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

certx

Overview of the CERTX Conference Workshops

May 19th, 2017 Posted by Events, Press release 0 thoughts on “Overview of the CERTX Conference Workshops”

Between 17th and the 18th of May 2017 the CERTX conference included 18 innovative workshops led by specialized industry experts with extensive experience in their fields. These workshops provided the attendees the opportunity to learn the latest technology updates, solutions and strategies they can implement in their daily work to improve operation, production and performance.

CERTX day 2

The only workshop that filled a full-day was KPI Essentials delivered by Mihai Toma, Head of Professional Practice MENA at The KPI Institute, and it focused on supporting professionals to develop key competencies in performance management.

This workshop was based on a rigorous KPI Measurement Framework that embeds 14 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

Discussion points of the workshop included:

  • International best practices for developing a KPI Performance Management Architecture;
  • Measurement of performance by practicing a variety of techniques to ensure the best KPI selection process;
  • How to practice your skills in working with KPIs and the decision-making process based on data;
  • Ways to enhance performance measurement framework;
  • The rigorous tools that will help the implementation of a KPI Management Framework within an organization;

This 6-hour workshop was attended by participants from performance management enthusiasts to professional experts in the field.

From the organizations that were present during the workshop we can mention: Tatweer Company for Educational Services Ltd., Ministry of Interior, Saudi Telecom Company, BAE Systems SDT, BACS Riyadh Metro Project and National Cyber Security Centre.

Several insightful workshop topics that were available:

  • Recognized BCM Certifications and their Application Processes;
  • Building the IT Workforce of Tomorrow;
  • How certification is changing the logistics and supply chain careers?
  • Wireless Network Security and concerns: A comprehensive discussion on IoT security;
  • The changing role of leaders in developing human capital;
  • How can technology enhance your certification program?
  • A critical need to achieve Business Excellence;
  • How executive education upgrades proficiency in careers and company performance;
  • Project Management Certifications and how to apply the professional PM standards on your educational projects.

Read more about the workshops that were available.

Throughout the entire event the participants had the opportunity to interact with our representative team and to consult the latest magazines, reports, publications and services launched by The KPI Institute.

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