Monthly Archives: November, 2017

Dubai

Certified Data Analysis Professional Training Course in Dubai

November 30th, 2017 Posted by Events 0 thoughts on “Certified Data Analysis Professional Training Course in Dubai”

Facilitated by Codruta Mare, Data Analysis Expert, this in-house training course was delivered between 12th – 14th of November 2017, in Dubai, United Arab Emirates for a multinational professional services network that is specialized in Accounting and the second largest professional services firm in the world.

Vault Accounting 50 has ranked this company as the most prestigious accounting firm in the world for seven consecutive years, as well as the top firm to work for in North America for three consecutive years.Dubai

Certified Data Analysis Planning Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from United Arab Emirates, having diverse backgrounds and areas of expertise in Consulting areas.

We approached the following key topics:

  • Data quality;
  • Statistical analysis tools;
  • Data comparison;
  • Regression analysis;
  • Software enablers for Data Analysis.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized Data Analysis training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

Riyadh

Certified KPI Professional and Practitioner Training Course in Riyadh

November 29th, 2017 Posted by Events 0 thoughts on “Certified KPI Professional and Practitioner Training Course in Riyadh”

Facilitated by Mihai Toma, Head of Professional Practice this course was held in Riyadh, Kingdom of Saudi Arabia, between 22nd and 26th of October 2017 in partnership with MILE and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. Practitioner

In the first day, the course agenda covered the following subjects:

  • The world of KPIs;
  • Understanding KPIs;
  • KPI typology;
  • KPI taxonomy.

The second day sessions covered the following discussion topics:

  • KPI Selection;
  • KPI Alignment;
  • KPI Documentation;
  • Working with targets.

In the third day of the course the next themes were approached:

  • Data gathering;
  • Data visualization;
  • Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

  • KPI project coordination;
  • KPI selection at Organizational Level.

The fifth day concluded with the topics:

  • KPI Measurement;
  • KPI selection at Operational Level;
  • Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like Retail, Consulting, Insurance, Education and Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Setting up the right KPI;
  • Building a performance culture;
  • Employee buy-in;
  • Finding the right balance in terms of number of KPIs;
  • Linking KPI results with decision making;
  • Validity and reliability of data;
  • Governance of KPIs (target setting, data gathering);
  • Setting targets;
  • Reviewing KPIs based on results/ relevancy.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • Data analysis of KPIs;
  • Reviewing KPIs based on results/ relevancy;
  • Differentiate between indicators. Objectives and targets;
  • How to create KPIs;
  • How to set strategic objectives;
  • How to create scorecards and dashboards;
  • Selecting relevant KPIs;
  • Setting targets;
  • Setting initiatives;
  • Cascading to operational level;
  • Principal-Agent theory (Agency);
  • KPI Library/KPI documentation.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

  • Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
  • Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
  • Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
  • Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
  • Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Cosmin Chindris
cosmin.chindris@kpiinstitute.com

Data Analysis

Certified Data Analysis Professional Training Course in Dubai

November 28th, 2017 Posted by Events 0 thoughts on “Certified Data Analysis Professional Training Course in Dubai”

Facilitated by Codruta Mare, Data Analysis Expert this course was held in Dubai, United Arab Emirates, between 17th and 19th of October 2017 and is part of a series of certification courses dedicated to data analysis field.Data Analysis

In the first day, the course agenda covered the following subjects:

  • Basics of Data Analysis;
  • Data quality;
  • Organizing, Synthesizing and Aggregating Data.

The second day sessions covered the following discussion topics:

  • Regression analysis;
  • Univariate and multivariate analysis;
  • Data comparison;
  • Data visualization and pattern detection;
  • Statistical analysis tools.

In the third day of the course the next themes were approached:

  • Probability and confidence;
  • From exploratory to predictive modelling;
  • Data dimensions;
  • Course Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for analyzing data correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding data analysis;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for analyzing data;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from United Arab Emirates, Saudi Arabia and Azerbaijan having different backgrounds and areas of expertise in their working fields like Finance, Chemicals and Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Find the most suitable method for a specific type of data;
  • Understand the notion of probability and significance;
  • Understand how hypothesis testing is conducted;
  • Application of the new knowledge in the day-by-day work.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • Introduction in the data analysis field;
  • Offer information about the use of data analysis;
  • Clarify issues related to data analysis;
  • Give the necessary knowledge in order to be able to choose the best methodology for a specific set of data;
  • Data reporting from subsidiaries and analysis of such data;
  • Making an efficient analysis that can be used in the decision-making process;
  • Business forecasting;
  • Time series analysis.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

  • Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
  • Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
  • Certified Data Analysis Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Data Analysis Professional title, as this certifies the skills and knowledge related to data analysis field.

To find out more details, please visit the Data Analysis Professional certification page

If the opportunity of customized Data Analysis training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
alex.muntean@kpiinstitute.com

Lima

Certified KPI Professional Training Course in Lima

November 27th, 2017 Posted by Events 0 thoughts on “Certified KPI Professional Training Course in Lima”

Facilitated by Javier Eduardo Bermudez Garcia, Performance Measurement Expert this course was held in Lima, Republic of Peru, between 12th and 14th of October 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.Lima

In the first day, the course agenda covered the following subjects:

  • The world of KPIs;
  • Understanding KPIs;
  • KPI typology;
  • KPI taxonomy.

The second day sessions covered the following discussion topics:

  • KPI Selection;
  • KPI Alignment;
  • KPI Documentation;
  • Working with targets.

In the third day of the course the next themes were approached:

  • Data gathering;
  • Data visualization;
  • Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Peru having different backgrounds and areas of expertise in their working fields like Consulting and Real Estate.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Poor clarity in macro objectives;
  • Not defined KPIs;
  • Selling the benefits;
  • Reducing costs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • Knowledge and tools;
  • Work with lots of data, identify the necessary KPIs;
  • KPI identification and selection;
  • KPI implementation process;
  • Data quality.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

  • Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
  • Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
  • Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Doina Maltev
doina.maltev@kpiinstitute.com

public

The KPI Institute at the International Conference on Public-sector Productivity

November 21st, 2017 Posted by Press release 0 thoughts on “The KPI Institute at the International Conference on Public-sector Productivity”

During the 10th – 13th of October, 2017, The KPI Institute – through its CEO, Aurel Brudan, participated alongside other private and public sector representatives at the International Conference on Public-sector Productivity, hosted in Tagaytay City, Philippines.

The three-day conference, organized in collaboration with the Development Academy of the Philippines (DAP), was attended by over 700 delegates, all of whom had joined in order to discuss the most efficient and efficacious avenues of increasing government productivity at all levels.public

Organized by the Asian Productivity Organization (APO), the event was focused on the idea that strategic foresight is the key for governments in APO member economies to navigate economic, environmental, and societal uncertainties by anticipating and preparing for possible, probable, and most importantly, their desired futures.

As per our invitation at the conference, Aurel Brudan, CEO of The KPI Institute, hosted three presentations built around the event’s main themes.

The first one, titled Collaborative Governance for Efficient and People-centered Public Service was structured around the following topics:

  1. Understanding Collaboration
  2. Collaboration Tools and Methods
  3. Collaboration Case Studies

“There are 2 central approaches to collaboration: problem-driven and opportunity-driven approaches.

The former entails that most collaboration initiatives appear to find solutions to certain problems, when put under the pressure of an external factor.

The latter concerns itself with approaching the target community on a constant basis when seeking out opportunities.” – Aurel Brudan, CEO of The KPI Institute

Some of the topics that were explored during this presentation centered around strategy and policy implementation, local administration and well-being, internal operations and highlighting how to design and implement a stakeholder engagement plan.


The second presentation, Perspectives in and Frontier on Measuring Productivity of Public Sector Organizations, marked the introduction of a few differently themed talking points, as follows:

  1. Macroeconomic Perspectives
  2. Micro level – Operations
  3. Micro level – Shared Services

When talking about macroeconomic perspectives, some of the main talking points were around what makes for an effective government, how should a government go about balancing productivity – quality – costs, and how can it optimize productivity in the most efficient manner.

”Another hot topic these days is a government’s micro level management, specifically its operations. Some of the challenges we’ve seen throughout the world are identifying the core outputs or activities of its agencies, developing unit costs or accounting for activities that generate core outputs and developing a cost-weighted total output metric for each agency.

In addition, each agency should design and implement accurate total inputs cost number measurement as part of its framework, alongside deciding on a control strategy for quality issues.” – Aurel Brudan, CEO of The KPI Institute


The third presentation was built around the second one, going in-depth on the topic of citizens’ involvement.

Entitled Factoring Citizens in Measuring Productivity of Public Sector, it discussed generating value for citizens, measuring citizens’ satisfaction and balancing productivity – quality – costs just as the previous presentation, but from a different perspective, from the citizens’. This presentation also highlighted a key takeaway topic at the end, namely Productivity Analysis Perspectives.

“What does it mean when we say we must generate value for our citizens? Put simply, it is the ability to minimize inputs and generate more outputs or more qualitative outputs, which reflect a process’s productivity.

But let us not forget that productivity can only generate positive outcomes when it is concerned with the quality of outputs.” – Aurel Brudan, CEO of The KPI Institute

As part of the presentation, attendees were shown several government-focused elements that were built around maximizing value for citizens, such as the OECD’s Serving Citizens Framework, as can be seen below.

public

The KPI Institute believes in today’s governments’ capability to do great things for their citizens. As the years have gone by, governments around the world have taken upon themselves to manage an increasingly higher amount of services for their citizens, and as we all know – with great responsibilities come great expectations.

Our presentations emphasized this very fact – state administrations nowadays have the possibility to positively impact their citizens’ livelihoods to a great extent, making powerful strides in the best of directions and as it stands right now, will continue to do so as the future comes. We welcome these developments and will continue to offer our support and services, in order to aid them in the pursuance of this goal. Performance and productivity are not optional, they are a must!

Balanced Scorecard

Free Webinar: A Balanced Scorecard System Approach in the Healthcare Sector

November 13th, 2017 Posted by E-learning 0 thoughts on “Free Webinar: A Balanced Scorecard System Approach in the Healthcare Sector”

This webinar will provide the audience with valuable insights about the implementation of a Performance Management System, based on the Balanced Scorecard approach. Such implementation will be discussed in the context of the Healthcare Sector.

Balanced Scorecard

The key focus of the webinar will be to reveal and analyze real-case scenarios of implementing a PMS within a hospital, starting from the selection of the Key Performance Indicators. Moreover, a second case study will cover how to utilize Lean Management techniques to ensure healthcare Quality Improvement in the Cardiology Department of a healthcare facility.

Main topics covered

• Healthcare Performance Measurement;
• Performance Management tools in the Healthcare Sector;
• The Balanced Scorecard System Architecture;
• Healthcare Performance Case Studies.

Key Learning Points

• Understand how Performance Measurement is applied in the Healthcare sector;
• Get a grasp of the Balanced Scorecard’s four perspectives: Financial, Customer, Internal Processes and People, Learning and Growth;
• Develop a Balanced Scorecard for a healthcare facility;
• Acknowledge and apply best practices from real case scenarios used in the Healthcare Sector.

Presenter’s profile

Andrea Minelli is a Business Research Analyst at The KPI Institute. He is a Certified Benchmarking Professional and Certified KPI Professional. His research activity in the Performance Management field resulted in the documentation of + 500 Key Performance Indicators examples.

Andrea’s undertaking in the field of Performance Management and Improvement also consists of writing research-based articles. As a business analyst, Andrea has participated in the development of “The Utilities Benchmarking Report Series” covering three major utilities: Water, Gas and Electricity.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on the 15th of November, at 11:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Muscat

KPI Masterclass Training Course in Muscat

November 8th, 2017 Posted by Events 0 thoughts on “KPI Masterclass Training Course in Muscat”

Facilitated by Mihai Toma, Head of Professional Practice MENA, this in-house training course was delivered on 30th and 31st of October 2017, in Muscat, Oman for a company that is specialized in Maritime industry.

Initially focused on the transportation of domestically produced liquefied natural gas (LNG) cargoes to international markets, company’s fleet has evolved to include Very Large Crude Carriers (VLCCs), Product Tankers, Very Large Ore Carriers (VLOCs), Bulk Carriers and, lately, a container ship as well.Muscat

The KPI Masterclass Training Course is part of a series dedicated to the rigorous use of KPIs within organizations.

The training course was attended by professionals from Kingdom of Saudi Arabia, coming from diverse backgrounds and areas of expertise within the Maritime industry.

We approached the following key topics:

  • Understanding Performance Management System Architecture and KPIs;
  • KPI Documentation and Target Setting;
  • KPI Data Gathering and Analysis.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

abu dhabi

Certified KPI Professional Training Course in Abu Dhabi

November 7th, 2017 Posted by Events 0 thoughts on “Certified KPI Professional Training Course in Abu Dhabi”

Facilitated by Adrian BrudanGeneral Manager TKI EMEA, this in-house training course was delivered between 29th – 31st of October 2017, in Abu Dhabi, United Arab Emirates for a company that is specialized in Healthcare. is the premier maternity hospital in the Middle East.

Located in downtown Abu Dhabi, this Joint Commission International accredited institution is the United Arab Emirate’s leading referral hospital for obstetric and neonatal care. With speciality clinics dealing with lactation, fetal medicine, obstetric medicine and others, the hospital can handle up to 235 inpatients and boasts facilities for 64 intensive care cases.Abu Dhabi

“The course does not only talk about theories and techniques which need to be implemented, like in other courses. Actually, it is the only course I have attended which trains on HOW to do things” – Mrs. Rita Arslanian, Perfomance Management Officer

The Certified KPI Professional Training Course is part of a series of certification courses dedicated to the rigorous use of KPIs in practice.

The training course was attended by professionals from United Arab Emirates, coming from diverse backgrounds and areas of expertise in the Healthcare industry.

We approached the following key topics:

  • KPI typology & taxonomy;
  • KPI Documentation and Target Setting;
  • Data Gathering and Visualization.

“Very useful for people from the Performance Management department.” – Mr. Hashim Merchant

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

Assessment

Free Webinar: How to conduct a Performance Measurement Maturity Assessment

November 6th, 2017 Posted by E-learning 0 thoughts on “Free Webinar: How to conduct a Performance Measurement Maturity Assessment”

When measuring performance as an organization, we must first gear up with the right tools. In addition to tracking the progress of our organization against the objectives set out, Metrics, Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) stand out as the right tools to generate reliable data on the effectiveness and efficiency of our decision-making process.

Assessment

This webinar focuses on teaching participants how to assess whether the organization is making the best use of its tools and resources in its journey to achieve the desired goals.

The maturity assessment of the Performance Measurement capability is designed to get a clear image of and identify relevant aspects that can be improved in key knowledge areas: KPI Selection, KPI Documentation, Target Setting, Data Gathering, Data Visualization and KPI Governance.

Main topics covered

• The benefits of the Performance Measurement maturity assessment;
• Key knowledge areas;
• Maturity models;
• Assessment process;
• Assessment outputs.

Key Learning Points

• How to support organizational competitive advantage with a Performance Measurement maturity assessment;
• Understand the impact of conducting a Performance Measurement maturity assessment;
• Get familiar with the main tools used for assessing the maturity of the Performance Measurement capability of your organization;
• Get valuable insights on the assessment process and the use of the outputs.

About the speaker

Alin Sonda is the Head of Performance Audit Services at The KPI Institute, with over 10 years of experience in the banking sector. For more than 3 years he was an Internal Auditor, gaining an analytical perspective on operations and valuable insight on risk assessment and auditing methods and procedures.

As an auditor, he holds valuable experience in the design and implementation of internal processes to properly identify and assess risk and compliance with regulations and reporting requirements.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on the 8th of November, at 11:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Integrated

Integrated Performance Management Training Course in Riyadh

November 6th, 2017 Posted by Events 0 thoughts on “Integrated Performance Management Training Course in Riyadh”

Facilitated by Mihai Toma, Head of Professional Practice MENA, this in-house training course was delivered on 18th and 19th of October 2017, in Riyadh, Kingdom of Saudi Arabia for a company that is specialized in Banking. This company was the first operating bank in the Kingdom of Saudi Arabia and was founded in 1926 as a branch of the Netherlands Trading Society.Integrated

The Integrated Performance Management Training Course is part of a series dedicated to the rigorous use of KPIs within organizations.

The training course was attended by professionals from Kingdom of Saudi Arabia, coming from diverse backgrounds and areas of expertise in within the Banking industry.

We approached the following key topics:

  • Key aspects of Performance Management;
  • Philosophy underpinning Performance Management;
  • Integrated Performance Management;
  • The Performance Management Architecture;
  • Performance Management at Strategic Level;
  • Performance Management at Operational Level;
  • Performance Management at Individual Level;
  • Course review: Applying the course learning in organizations.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com