Facilitated by Adrian Otoiu, Statistical Subject Matter Expert this course was held in Dubai, United Arab Emirates, between 11^th and 13^th of April 2017 and is part of a series of certification courses dedicated to data analysis field.

In the first day, the course agenda covered the following subjects:

• Basics of Data Analysis;
• Data quality;
• Organizing, Synthesizing and Aggregating Data.

The second day sessions covered the following discussion topics:

• Regression analysis;
• Univariate and multivariate analysis;
• Data comparison;
• Data visualization and pattern detection;
• Statistical analysis tools.

In the third day of the course the next themes were approached:

• Probability and confidence;
• From exploratory to predictive modelling;
• Data dimensionality;
• Course Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for analyzing data correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding data analysis;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for analyzing data;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from United Arab Emirates and Qatar having different backgrounds and areas of expertise in their working fields like Transportation / Logistics or Not-for-Profit.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Data Quality;
• Data dimensionality;
• Regression Analysis.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Hands-on practice with different data analysis tools;
• Applying the knowledge gained in practical exercises;
• Data comparisons;
• Data visualization and comparisons.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Data Analysis Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Data Analysis Professional title, as this certifies the skills and knowledge related to data analysis field.

To find out more details, please visit the Data Analysis Professional certification page

If the opportunity of customized Data Analysis training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
[email protected]

The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap.

This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).

5 Benefits

• Improve performance at all levels, by identifying and addressing specific challenges;
• Develop and maintain a functional Performance Improvement System;
• Enhance the decision making process by using relevant data;
• Nurture a performance culture;
• Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.

Learning objectives

• Understand the Performance Management System architecture;
• Rigorously conduct the data analysis process;
• Get insights on best practices in reporting KPIs;
• Practice performance review meetings;
• Systematize the tracking of implemented initiatives to address the objectives set;
• Gain practical experience in recalibrating the Performance Improvement System;
• Discover how to build a performance culture;
• Practice performance improvement in 12 different scenarios.

We strongly advise you to ensure that you will receive your Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance measurement field.

Key Performance Indicators (KPIs) have been used by organizations worldwide for several decades now. According to our latest study, 80% of professionals admitted to have noticed “mostly positive” and “positive” effects generated by performance measurement through KPIs.

In spite of the promising findings revealed by our research, there are still many organizations which have not managed to generate added value from their performance management system. This webinar is focused on providing solutions to refine KPI practices, in order to create the adequate organizational context and tools needed to improve performance.

Main topics covered

• KPIs vs Other Performance Evaluation Criteria
• Common KPI pitfalls – examples from practice
• Using KPIs to create synergies between departments
• Performance measurement as means, not as a purpose in itself

Key Learning Points

• Identify how performance can be measured through different tools, in different scenarios;
• Apply practical techniques to avoid common pitfalls in using KPIs;
• Address sub-optimization issues created by using isolated performance measurement systems within the organization.

About the speaker

Cristina Tărâță is the Head of Research Department, at The KPI Institute. Cristina’s research activity is reflected by the development of the smartkpis.com database and by the documentation of over 1,000 KPIs from 16 functional areas and 25 industries. She has also coordinated the launch of over 90 reports” Top 25 KPIs in 2011-2012”; and the development of several book series: The KPI Compendium and The KPI Dictionary Series.

As a consultant, Cristina was involved in multiple projects concerned with implementing a performance management system based on the Balanced Scorecard at the strategic, operational and individual levels. She reviewed the performance management architecture of companies from numerous industries, including financial institutions, petrochemicals, the public sector, health and professional services.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on May 3, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Facilitated by Mihai Toma, Head of Professional Practice MENA, this in-house training course was delivered on 9^th and 10^th of April 2017, in Yanbu, Kingdom of Saudi Arabia for a private sector company that is specialized in Chemicals. This company is a major regional player renowned for innovation and is serving clients in the Construction, Chemicals and Manufacturing industries across local, national, regional and international levels.

KPI Masterclass Training Course is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from Kingdom of Saudi Arabia, having diverse backgrounds and areas of expertise in Chemicals and Manufacturing areas.

“Great course, well-structured materials. The facilitator succeeded in preserving the importance of the subject (KPIs), while simplifying all the related concepts for easy understanding.” said  Mr. Muneer Ahmed Mohammed Amin, Section Head – Procurement

We approached the following key topics:

• Understanding Performance Management System Architecture and KPIs;
• KPI Documentation and Target Setting;
• KPI Data Gathering and Analysis.

“The course is an excellent tool to introduce Performance culture at the early stages of Change Management.” said Mr. Amr Nader, Performance Director

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA

[email protected]

Facilitated by Mihai Toma, Head of Professional Services MENA this course was held in Muscat, Oman, between 29^th and 30^th of March 2017 in partnership with Tanfidh and is part of a series of courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• Understanding KPIs;
• Making the right KPI selection;
• KPIs in context;

The second day sessions covered the following discussion topics:

• Target setting and data gathering;
• Data Analysis and reporting;
• Decision making and initiative management;
• Review & Learning Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Oman having different backgrounds and areas of expertise in their working fields like Oil & Gas, Government and Airlines.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Selection of smart KPIs;
• How to measure success of objectives;
• Better understanding of KPI development;
• Setting and evaluating KPIs;
• Analysis and reporting of KPI results;
• Linking KPIs to strategy;
• Ensure employee buy-in of PM;
• Effective communication of KPI results and strategic direction;
• Cascading KPIs across different levels.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course the participants received a Certificate of Attendance.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Cosmin Chindris – Business Development Manager
[email protected]

Facilitated by Teodora Gorski, Managing Director MENA, this in-house training course was delivered on 17^th of March 2017, in Dubai, United Arab Emirates for a research-driven pharmaceutical company and one of the top 20 pharmaceutical firms worldwide.

KPI Essentials Training Course it is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from Kingdom of Saudi Arabia, Egypt, United Arab Emirates and Algeria having diverse backgrounds and areas of expertise in Pharmaceutics area.

We approached the following key topics:

• Performance measurement as a discipline
• Value added by KPIs
• SMART objectives decomposed

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA

[email protected]

Facilitated by Mihai Toma, Head of Professional Practice MENA, this in-house training course was delivered in 1^st of March 2017, in Riyadh, Kingdom of Saudi Arabia for a private sector company that is specialized in advanced electronics research and manufacturing for defense and communication among others. This company is a major regional player renowned for innovation and is serving clients in the Defence, ICT, Energy and Manufacturing industries across local, national, regional and international levels.

“The course was good, informative and a refresher on objectives setting. I learned a lot of new things as well.” said Mohamad Noor Bin Hamzah, Internal Audit Manager

KPI Essentials Training Course it is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from Kingdom of Saudi Arabia, having diverse backgrounds and areas of expertise in Electrical and Electronic Manufacturing areas.

We approached the following key topics:

• Understanding Performance Management System Architecture and KPIs;
• Making the right KPI Selection;
• Objectives setting process;

“The facilitator was very good and answered all questions without avoidance.” said Saleem Abdullah Altassan, Technology Transfer Manager.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA

[email protected]

When measuring performance as an organization, we must first gear up with the right tools. In addition to tracking the progress of our organization against the objectives we have set out, Metrics, Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) act as the right tools to generate reliable data on the effectiveness and efficiency of our decision-making process.

This webinar aims to teach participants how to assess whether an organization is making the best use of its tools and resources in its journey to achieve the desired goals. The maturity assessment of the performance measurement capability is designed to get a clear image of and identify relevant aspects that can be improved in key knowledge areas: KPI Selection, KPI Documentation, Target Setting, Data Gathering, Data Visualization and KPI Governance.

Main topics covered

• The benefits of the Performance Measurement Audit;
• Key knowledge areas;
• Maturity models;
• Audit process;
• Audit outputs.

Key Learning Points

• How to support the organizational competitive advantage through the Measurement Audit;
• Understand the impact of conducting a Performance Measurement Audit;
• Get familiar with the main tools used for auditing the Performance Measurement capability;
• Get valuable insights on the audit process and the use of the audit outputs.

About the speaker

Alin Sonda is the Head of Performance Audit Services at The KPI Institute, with over 10 years of experience in the banking sector. For more than 3 years he was an Internal Auditor, gaining an analytical perspective on operations and valuable insight on risk assessment and auditing methods and procedures. As an auditor, he holds valuable experience in the design and implementation of internal processes to properly identify and assess risk and compliance with regulations and reporting requirements.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on April 26th, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Facilitated by Cristina Tarata, Head of Research Programs, this in-house training course was delivered in 21^st of March 2017, in London, United Kingdom for an independent not-for-profit company which is owned by rail industry stakeholders, including Network Rail, infrastructure managers, train operating companies and rolling stock companies.

KPI Essentials Training Course it is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from United Kingdom, having diverse backgrounds and areas of expertise in Transportation, Trucking and Railroad areas.

We approached the following key topics:

• KPIs and Performance Systems;
• Understanding KPIs;
• KPI Selection;
• Generating Value from KPIs;
• Course.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA

[email protected]

Facilitated by Raluca Vintila, Instructional Design & E-Learning Coordinator, this in-house training course was held in Pakistan, for two Mitsubishi Corporation branches, in Lahore (10^th – 11^th of March) and Karachi (17^th – 18^th of March). It is part of a series dedicated to rigorous use of KPIs within the organization.

“Every professional should attend this course.” said Muhammad Danish, Assistant Manager, Mitsubishi Corporation

The training course was attended by professionals from Pakistan and Japan, having diverse backgrounds and areas of expertise.

We approached the following key topics:

• Understanding Performance Management System Architecture and KPIs;
• Making the right KPI Selection;
• KPIs Alignment across organizational levels;
• KPI Target setting;

• Data Visualization: Scorecard to Dashboard design.

“Very well delivered and organized course. It clarified all my concerns and ambiguities.”  said Samran Malik, Executive Officer, Mitsubishi Corporation

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies. In addition to the in-house training sessions, the learning experience is comprised of a pre-course, a core-course and an after-course stage.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]