Shared Services & Outsourcing Network’s 2015 State of the Industry Survey outlined the internal process optimization as the major trend in 2015. There is an increased need for Human Resources professionals to consolidate their strategic role in the organization through process improvement and by generating added value from their activities. In this context, performance management provides the necessary tools to manage a successful Human Resources function.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Benchmarking Professional training course, scheduled for the 24-26 May 2015, in Dubai.

In order to ensure a successful benchmarking study, professionals should not only become familiar with how to drive a good selection of the variables to be measured, but also how to determine the comparison compatibility of the measured processes and allocate the resources accordingly.

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The webinar offeres knowledge, tools and techniques meant to improve the strategy and process of a Customer Service system. In a highly competitive market, the quality of the organization’s customer service will determine the customers’ satisfaction, loyalty, increase the chances of them becoming advocates of the company and generate future revenue.

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Managing personal performance is a way of improving your productivity both within and outside working hours!

The webinar “Understanding personal performance” offers a comprehensive introduction into the world of measuring and managing performance at the personal level, insights on the importance of performing a complete self-analysis, as well as examples of useful gadgets and apps that can enable you to assess performance in an exhaustive way and to make informed decisions.

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The Certified Strategy and Business Planning Professional Training Course in Istanbul­ is part of a series of certification courses dedicated to rigorous usage of strategic planning tools in practice.

Facilitated by Paul Albu, this course was held in Istanbul, Turkey between 13^th and 17^th of April 2015.

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April 20th, 2015, Melbourne, Australia – The KPI Institute announces the launch of KPI Dictionary – 3,200+ Key Performance Indicator Definitions, Volume 1: Functional Areas, a publication that compiles for the first time a comprehensive list of KPI examples, definitions and calculations grouped by functional areas.

The result of a 7 years research program run by The KPI Institute, this KPI Dictionary complements the already published KPI Compendium, which lists over 20,000 KPI examples. The novelty in this new publication of The Institute is the inclusion of more details for each KPI example and the separation of the content in two volumes: volume 1 for examples grouped by Functional Area and volume 2 for KPI examples grouped by Industry. All volumes contain a unique KPI identification number that traces the example to its file on www.smartKPIs.com, a KPI examples database operated by The KPI Institute.

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The KPI Institute is gladly announcing that two Key Performance Indicators dictionaries will be launched in April 2015!

After more than two years of hard work and continuous research, our dedicated team has designated the most important industries and functional areas which rely on the selection of the most suitable KPIs for an outstanding performance management and measurement system. In addition, denomination, calculation formula and accurate definition, represent the unique value these dictionaries add for both individuals and organizations interested in improving their performance and enabling a smooth decision making process.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified KPI Professional training course, scheduled for 20-22 May 2015, in Lagos.

The course provides both theoretical knowledge and practical skills in working with KPIs. The course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Benchmarking Professional training course, scheduled for the 20-22 May 2015, in Kuala Lumpur.

In order to ensure a successful benchmarking study, professionals should not only become familiar with how to drive a good selection of the variables to be measured, but also how to determine the comparison compatibility of the measured processes and allocate the resources accordingly.

(more…)

The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified KPI Professional and Practitioner training course, scheduled for the 17-21 May in Jeddah.

The course provides insights on how to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

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