Monthly Archives: July, 2017

kpi

The latest edition of Performance Magazine is here!

July 31st, 2017 Posted by Research 0 thoughts on “The latest edition of Performance Magazine is here!”

We proudly present you the July edition of PERFORMANCE Magazine. Drawing from The KPI Institute’s experience, research, and expertise, PERFORMANCE Magazine transfers its knowledge through a multitude of resources made accessible to a worldwide readership.

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In our 9th issue of PERFORMANCE Magazine, we explore the professional development path of Reza Sharif, MD and Founder of Parsian Strategy, a privately held management consulting company that provides businesses with strategy training and consulting services.
Reza has made it his mission to help organisations define their strategies, take actions to realize their visions and achieve performance excellence by building a performance culture.

We invite you to delve into public sector implementation processes from various countries and nations – each edition will feature extensive analyses on the subject, compliments of our Business Research Analysts.

Of all available information about workplace performance and success, what exactly have we learned up until now?

On the one hand, we have the concepts of continuous improvement- development and change in particular- which lie at the heart of Performance Management and drive processes, projects, people, teams and organizations forward, shedding light on the weaker links of the chain and helping strengthen them.

On the other hand, Performance Management as a whole is also in need of improvement. Some means of achieving this are through professional communities, scientific research, and publications.

The July issue plunges into the topics of Benchmarking, Individual Performance and Customer Experience (specifically, how to build relationships and generate loyalty).

Flip through pages of refreshing content – interviews with renowned experts, extensive research studies, concept presentations, insights from practice, software and hardware reviews, plus books and movie recommendations – all related to Performance Management.

Come get a birds-eye and up-close view of how the present and future of workplace performance is changing.

Our July issue is available in two formats:

We like to focus on diversity and perspective. Contact us at editor@kpiinstitute.org if you are interested in becoming a contributor or having your interview featured in PERFORMANCE Magazine.

benchmarking

Free Webinar “Secondary Benchmarking – is it worth the time?”

July 28th, 2017 Posted by E-learning 0 thoughts on “Free Webinar “Secondary Benchmarking – is it worth the time?””

You might be wondering, why Secondary Benchmarking? Although secondary benchmarking is easy to deploy (in terms of process and resources), businesses seem to be reluctant to use it in practice when compared to primary benchmarking. Mastering both types of benchmarking and being able to adapt your methodology to each of them can prove valuable in the short and long run.

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Main topics covered

• Secondary Benchmarking process overview
• Secondary vs Primary Benchmarking
• Secondary Benchmarking deployment – different scenarios

Key Learning Points

•Learn how to deploy TKI’s recommended methodology
• Exercise real world recommendations
• Identify Secondary Benchmarking dos and dont’s

Presenter’s profile

Alina Miertoiu is a Business Research Analyst at The KPI Institute. She is a Certified Benchmarking Professional and KPI Professional, as well as the Director of the Center for Performance Benchmarking.

Alina’s endeavors in the field of Performance Management and Performance Improvement also consist of writing research-based articles for Performance Magazine, The KPI Institute’s online magazine dedicated to strategy and performance.

One of Alina’s significant research programs focused on developing a benchmarking study in the utilities sector for three major utilities: Water, Gas, and Electricity Generation, which comprise worldwide data.

Free Registration

It’s easy to join – access the registration page and tune in on August 9 at 10:00 AM GMT.
Can’t make it on time? Let us know and we’ll provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

london course

Certified KPI Professional Training Course in London

July 27th, 2017 Posted by Events 0 thoughts on “Certified KPI Professional Training Course in London”

Facilitated by Adrian Brudan, General Manager TKI – EMEA, the course was held in London, U.K., between the 10th and 12th of July 2017. It is part of a series of certification courses dedicated to KPI understanding and usage.

london-large In the first day, the course agenda covered the following subjects:

  • The world of KPIs
  • Understanding KPIs
  • KPI typology
  • KPI taxonomy

The second day sessions chronicled the following discussion topics:

  • KPI Selection
  • KPI Alignment
  • KPI Documentation
  • Working with targets

The third day of the course covered:

  • Data gathering
  • Data visualization
  • Review and Certification Exam

The course took a participative approach, mixing theory and real-world occurrences to show how to deploy KPIs across different functional areas and industries.
Some training methods included:

  •  Group discussions, exercises, simulations, and case studies
  • Discourse on performance measurement theory
  • Presentation on Performance Management templates: what they do and how they work
  • Personalized feedback regarding the present use and future plans for implementing performance management systems
  • Active involvement of all participants in a collaborative learning environment where opinions and experiences were shared

The course was attended by professionals from Saudi Arabia, Belgium, Portugal and United Kingdom. Their occupational backgrounds and areas of expertise included: Pharmaceutics, Telecommunications, Food, Beverages & Tobacco, Agriculture/Farming, and Education.

Before beginning the course, participants were encouraged to share challenges they had previously experienced in working with KPIs:

  • Integration and alignment
  • Building a culture of performance
  • Set relevant targets
  • KPI documentation
  • Data collection
  • KPI selection
  • Cascading
  • Communication
  • Lack of accountability

Participants were also invited to express some of their learning needs and expectations:

  • Performance management vs performance measurement
  • How to measure performance
  • How to work with KPIs
  • KPI alignment and cascading;
  • Clarifying performance related terminologies
  • Dimensions of measuring performance
  • Link between KPIs and objectives
  • Measuring performance from different perspectives
  • Selecting relevant KPIs
  • Getting the buy-in
  • Data collection methodologies

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage, and an after-course stage. Upon participating in the face-to-face training course and completing all activities on our eLearning platform, participants will receive:

  • Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam
  • Certificate of Attendance (hard copy): after participating in the 3 day on-site training course
  • Certified KPI Professional diploma (hard copy): after you have successfully completed all 3 stages of the learning experience

We strongly advise participants to pursue the Certified KPI Professional title, as this certification recognizes the professional’s ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework – the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If you are interested in participating in a KPI training course, email us at office@kpiinstitute.org to receive a tailored offer.

For more information contact one of our representatives:

Alex Muntean, Head of Customer Engagement
alex.muntean@kpiinstitute.com

 

 

news

Latest smartkpis.com report: Top 25 Utilities KPIs – 2016 Extended

July 26th, 2017 Posted by Research 0 thoughts on “Latest smartkpis.com report: Top 25 Utilities KPIs – 2016 Extended”

The KPI Institute announces Top 25 Utilities KPIs – 2016 Extended Edition . Besides synthesizing the most popular KPIs of smartkpis.kpiinstitute.org, this edition offers valuable insights on how to work with  KPIs and create a sound performance measurement system.

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What is new in the Top 25 Utilities KPIs – 2016 Extended?

The novelty in Top 25 Utilities KPIs – 2016 Extended Edition  is a KPI Documentation Form template with an unprecedented design that invaluably shares guidance on the best use of KPIs in modern business environments.

Key Benefits of Top 25 Utilities KPIs

  • Clarifies the common KPI terminology;
  • Provides valuable insight into the KPI selection process;
  • Offers guidelines for KPI documentation;
  • Actual guidance on KPI reporting, as well as, “in practice” advice on generating the most value out of the KPIs analyzed;
  • Scorecard and dashboard views for every KPI

Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Utilities KPIs – 2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the utilities industry.

About smartKPIs.com

smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloging how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.

Get your brand new  Top 25 Utilities KPIs – 2016 Extended Edition and start implementing the knowledge now!

performance management

The KPI Institute and The VSR Council announce a partnership to increase performance in the US

July 25th, 2017 Posted by Press release 0 thoughts on “The KPI Institute and The VSR Council announce a partnership to increase performance in the US”

The KPI Institute and The Value Selling & Realization Council ( The VSR Council) are pleased to announce a partnership and share the common goal of adding real value to the professional sphere with globally tested systems and certifications aligned to fit the US business landscape.

The KPI Institute and The VSR Council will join forces in order to provide a coefficient partnership to increase clients’ opportunities for successful business outcomes.

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“This partnership will enable professionals to have hands-on, high quality expertise from a top institute specialized in performance management and a top council regarded as a value driver in the market”, said Cosmin Chindris, Director–Global Partnerships at The KPI Institute.

“The VSR Council recognized a year ago that KPIs are a valuable measurement tool which first require specialized education to accomplish effective business results. The KPI Institute’s expertise and research regarding KPIs will enable The VSR Council to achieve its full potential”, said Shimon Abouzaglo, President of The Value Council.

About The VSR Council

The Value Selling & Realization Council is the world’s largest network of value leaders and practitioners for enabling users and providers of IT-related solutions to better predict and realize the value of their initiatives and investments. VSR leverages its combined knowledge and experiences to uniquely provide members with the “best of the best” training and coaching, advisory services, as well as methods and tools to get value measurement and realization right. Consequently, technology buyers achieve better business outcomes and technology vendors realize higher sales.

For more information visit The VSR Council website – www.vsrcouncil.org

About The KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact

The KPI Institute: Mr. Cosmin Chindris, Email: cosmin.chindris@kpiinstitute.com

The VSR Council: Mr. Shimon Abouzaglo, Email: Shimon@VSRCouncil.org

dubai

Certified KPI Professional Training Course in Dubai

July 24th, 2017 Posted by Events 0 thoughts on “Certified KPI Professional Training Course in Dubai”

Facilitated by Mihai TomaHead of Professional Practice MENA, this in-house training course was delivered between the 17th and 18th of July 2017, in Dubai, United Arab Emirates, for a multinational professional services network specialized in accounting – the second largest professional services firm in the world. Vault Accounting 50 has ranked this company as the most prestigious accounting firm in the world for seven consecutive years, as well as the top firm to work for in North America for three consecutive years.

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“The course is very well structured and is approaching some critical topics in the world of KPIs.” said Mr. Abdulmohsen AlAngari, Consultant

The Certified KPI Professional Training Course is part of a series of certification courses dedicated to the rigorous usage of KPIs in practice.

The training course was attended by professionals from United Arab Emirates, Kuwait, Kingdom of Saudi Arabia, and Jordan. They featured strong backgrounds and areas of expertise in consulting.

We approached the following key topics:

  • The World of KPIs
  • KPI typology & taxonomy
  • KPI Documentation and Target Setting

“Mihai is an excellent trainer and conducted the 2 days of training in an interesting and engaging manner. He has good command on the subject!” remarked Sherif Abdellah, consultant.

To enable both the theoretical understanding and practical experience of using Performance Management tools and techniques, we integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all participants in a collaborative learning environment, where opinions and experiences were readily shared.

If you’re interested in joining a customized KPI training course, email us at office@kpiinstitute.org to receive a tailored offer.

For more information contact one of our representatives:

Alex Muntean, Head of Customer Engagement

alex.muntean@kpiinstitute.com

seo

Free Webinar “10 KPIs to measure & build upon for Search Engine Optimization success”

July 24th, 2017 Posted by E-learning 0 thoughts on “Free Webinar “10 KPIs to measure & build upon for Search Engine Optimization success””

Search Engine Optimization can oftentimes be frustrating. Using the right tools and techniques can not only make it easier, but also much more efficient. Implementing KPIs to monitor your SEO campaign can save you a lot of time. But which KPIs are the best?

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In our next webinar, you can tap into the Top 10 KPIs used to run a successful SEO campaign.

Main topics covered

• Top 10 KPIs to analyze in a SEO Campaign:

o # Rankings for main keywords – organic

o # of root domains

o # of links

o # Moz spam score

o # of Sessions or # of PageViews

o # Goal completions

o % Goal conversion rate

o # Page views and #Average time on site

o % Bounce rate

o # of indexed pages

• Software to use for monitoring KPIs.

Key Learning Points

• Identify the most important KPIs for SEO campaigns’ success;

• Learn how to better evaluate SEO campaigns;

• Understand how to create better reports in SEO campaigns’ evaluation;

• Get insights about the best tools to use for monitoring KPIs.

Presenter’s profile

Olivian is a Digital Marketing Manager for The KPI Institute, co-founder of lumeaseoppc.ro (series of events on SEO & PPC – search engine optimization and pay-per-click advertising) and cetd.ro (Book on branding for MDs). He has done more than 150 SEO audits since 2009 and has experience in SEO of over 10 years.

Olivian’s professional background was enriched by his collaboration with professionals from various companies, such as Nursing Personnel, Webvertise, Lionbridge for Google, Cratima.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on August 2nd, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

kuala lumpur

Performance & KPI Executive Breakfast Meeting hosted by The KPI Institute in Kuala Lumpur

July 21st, 2017 Posted by Events 0 thoughts on “Performance & KPI Executive Breakfast Meeting hosted by The KPI Institute in Kuala Lumpur”

As a result of The KPI Institute’s continuous determination towards connecting with professionals and guiding them towards performance improvement, we organized another Performance & KPI Executive Meeting in Kuala Lumpur! This event took place at Grand Millennium Hotel on the 20th of July.

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The purpose of this event facilitated by Aurel Brudan, Chief Executive Officer at The KPI Institute, was to explore and discuss challenges and trends in Organizational and Employee Performance.

One of the most important goals was to create positive outcomes and engage professionals in discussions designed to offer them a new perspective and the required support, beneficial to properly managing their businesses in alignment to a rigorous performance management framework.

Here are a few topics approached in our sessions:

  • Organizational Performance Improvement and KPI Trends for 2017;
  • Understanding Key Performance Indicators in the Individual Performance Management System context;
  •  Challenges in working with KPIs and Performance management.

Here are a few of our guest companies that participated at our event:

    • Dialog Corporate Sdn. Bhd;
    • KUB Malaysia Bhd;
    • Iskandar Regional Development Authority (IRDA);
    • Land Public Transport Commission (SPAD);
    • Ranhill Bersekutu Sdn Bhd;
    • Malaysia Debt Ventures Berhad (MDV);
  • Pengurusan Air Selangor Sdn. Bhd.

The KPI Institute is always looking forward to meet new potential clients and discuss the future of performance management in Southeast Asia. Do not hesitate to contact us, we would like to hear from you!

Follow The KPI Institute upcoming events and spot a new business opportunity!

CONTACT: Mohd Shahril Abd Manan, Management Consultant at The KPI Institute

E-mail: shahril.manan@kpiinstitute.com

kpi

Latest smartkpis.com report: Top 25 State Government KPIs – 2016 Extended

July 20th, 2017 Posted by Research 0 thoughts on “Latest smartkpis.com report: Top 25 State Government KPIs – 2016 Extended”

Are you using a new and improved collection of the most popular State Government KPIs ?

The Top 25 State Government KPIs – 2016 Extended Edition brings you a selection of KPIs, researched and refined, that can help you strengthen your performance measurement and management framework.

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Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 State Government KPIs – 2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the state government area.

Highlights from the Report

    • Complete hands-on experience in working with KPIs
    • Detailed documentation for each KPI
  • Complex articles on best practices in terms of KPI selection and documentation.

By emphasizing the use of KPIs today, the Top 25 State Government KPIs – 2016 Extended Edition is a useful resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.

According to Aurel Brudan, The KPI Institute’s CEO, ‘Top 25 State Government KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how sales KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

About smartKPIs.com

smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloging how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.

Get your brand new Top 25 State Government KPIs – 2016 Extended Edition  and start implementing the knowledge now!

kpi team

Meet The KPI Institute’s Team of the Quarter

July 19th, 2017 Posted by Broad Topics 0 thoughts on “Meet The KPI Institute’s Team of the Quarter”

At The KPI Institute, our mission is to pursue performance, in all its facets, and bring this knowledge to others who wish to improve both on an individual level and an organizational one. Outstanding employees that strive to lift their company to new heights, maximize its potential and strengthen its development, so that it becomes the best of the best, all the while harnessing this knowledge to better themselves as professionals – these are the people that inspire us.

Join us in our journey of interviewing some of the most extraordinary individuals that continue to make The KPI Institute a role-model for others to follow. In today’s edition, we will be featuring The KPI Institute’s Team of the Quarter for Utilities Performance Benchmarking project.

team of the quarter

1.What was your role within the Utilities Performance Benchmarking kick-off team?

Alina Miertoiu

,, I was extensively involved in developing the content for the reports and applying the agreed-upon benchmarking methodology, but as a Project Manager, my role was also to coordinate the project team and to work with other departments, such as Graphic Design, Marketing or Sales.”

Andrea Minelli

,, My role was to support the development of all the Utilities Benchmarking reports, contributing and keeping track of the progress of all the research activities that assisted the enhancement of the report series. My involvement consisted in delineating certain sections of the utilities reports, processing a large pool of both financial and non-financial KPI data, to include in the reports, and design related graphs in order to clearly visualize the performance data that we were working with. Furthermore, we researched several companies’ reports that presented valuable performance data, relevant for our initiatives.”

Ana Lenchințan

,, My main responsibility consisted of drafting up a part of the reports presenting various types of performance metrics, besides the financial ones. Large amounts of KPI data were thereby processed, on the basis of which we designed associated graphs to help visualize the results of each metric. I also conducted research on the companies whose reports we analyzed in order to extract applicable data and defined over 100 key performance indicators.”

How did it feel to be nominated and selected as Team of the Quarter?

Alina Miertoiu

,, It is always nice to have your efforts recognized and appreciated. This is, on one side, a confirmation that you are doing the right thing, and, on the other side, an impulse to do even better next time. I think of it as a trigger to starting a constructive competition with  yourself.”

Andrea Minelli

,, I reckon that when your efforts are recognized and aknowledged by your team members and at the organizational level, it gives you the support to continue being driven, focused and willing to do more and in a better way.”

Ana Lenchințan

,, Seeing that that your efforts materialize into a well-structured and informative publication, that you helped create a positive impact and your work in this direction is being recognized is one of the main benefits a workplace can offer. Thus, through the nomination and selection, I felt that my efforts are appreciated and that my contribution matters.”

What do you find  to have been the most challenging part of the project?

Alina Miertoiu

,, As this project required working with considerable amounts of secondary data, making sure the data was relevant, accurate and clustered corectly, was essential for the deployment of the Utilities Performance Benchmarking Report Series, hence clustering and reviewing the accuracy of the data were the most challenging and time cosuming parts.”

Andrea Minelli

,, I had the chance of working with very supportive team members, where communication and support was constant throughout the duration of the project. For this initiative, I reckon the challenges were mainly technical, considering the fact that the nature of these tasks were very intricate and required attention and accuracy.”

Ana Lenchințan

,, The innovative character of this initiative, which prompted us to constantly adapt and redesign our work processes in order to obtain the best results.”

What would be the three main lessons learnt from this project?

Alina Miertoiu

,, Since this was the first large scale project I coordinated, I can say that there were a lot of lessons to learn for me, but if I were to name the main three I would say:  

Make sure all team members are on the same page 

Empower the people from your team to act 

Ask for feedback often and recalibrate based on it ”

Andrea Minelli

,, Communication is vital – When communcation among members is constant and clear, it creates a sense of accountability and understanding that supports the achievement of the desired results.  

 Plan and update – When the tasks and expectations are decided upon as a group, since the very beginning of the project,  each individual member will be able to focus on his/her duties and have control over the progress made towards the established shared goals.

Ask for and give feedback, be adaptable – Being able to keep an open mind but above all, have a positive attitude towards new ideas, opinions and initiatives proposed by those involved in the project is very important. Moreover, be flexible in case unexpected events that may interfere with your tasks appear out of nowhere. ”      

Ana Lenchințan

,, Communication is essential– If information flows consistently, results will reach desired levels sooner and all team members will feel included and appreciated. 

Plan every step carefully – If expectations and specifications are clear from the beginning, team members will focus adequately on their tasks and will be able to work with a high degree of independence towards reaching the common goal.

Stay malleable – Despite accurate planning, unforeseen events and changes will almost certainly occur, thus it is important to adapt to these developments as you go along, with a positive attitude, naturally, and the desired results will follow suit. ”