Posts in Certification

Looking ahead: 2023 is the year to invest in your skills

January 25th, 2023 Posted by Certification, Courses, Employees, Research 0 thoughts on “Looking ahead: 2023 is the year to invest in your skills”

For 2023, The KPI Institute has prepared the annual calendar with premium training programs for executives available as virtual classrooms, face-to-face groups, or self-paced eLearning classes. Furthermore, we will continue to share practical insights from our research programs and disseminate publications to empower professionals and organizations to enhance and adapt their performance management to everyday challenges.

With 19 years of experience in providing performance solutions, The KPI Institute is now a global research organization with over 200 employees from 17 different nationalities serving thousands of clients around the world. We are proud to have trained over 13,500 professionals in strategy and performance management related disciplines. Our wide global reach would not have been possible without the support of our 37 partner organizations.

Our consultancy division has supported tons of organizations ranging from holding companies and corporations to government agencies. Success stories were promoted by some of our clients that strive for business excellence.

Last year marked the launch of our first index –  Government Services Index 2022, a pragmatic review of public service performance in the post-pandemic era, covering 7 world regions, 66 countries, 5 dimensions, and 32 indicators.

2023 will be an important year.

For professionals looking to advance in their career paths and organizations seeking solutions to modern business challenges, Live-Online Certifications 2023 and face-to-face Certified Courses 2023 – MENA or SEA region can meet your learning and development needs with courses that are based on advanced research and rigorous frameworks.

The KPI Institute continues to partner with global organizations in delivering the world’s first global certification to validate performance management and KPIs expertise.

On that note, I wish everyone a happy and successful 2023!

 

Cristina Mihăiloaie

Business Unit Manager – Research Division

The KPI Institute 

Phone: +61 (390) 282 223 | +40 (749) 424 517

Email: [email protected]

TKI to Hold Performance Management Training Courses in Southeast Asia

December 20th, 2022 Posted by Certification, Courses, E-learning 0 thoughts on “TKI to Hold Performance Management Training Courses in Southeast Asia”


With over 18 years of experience in providing performance improvement solutions, The KPI Institute will bring its sought-after performance management training courses in Southeast Asia in 2023. Each course is packed with top-notch resources, exclusive toolkits and frameworks, innovative solutions, and opportunities to network with industry peers and specialists.

By attending the classes, professionals and organizations in Malaysia, Indonesia, Vietnam, Thailand, and Singapore as well as in Australia can expand their knowledge and skills, learn practical application of best practices, and get valuable insights from esteemed performance management experts.

Among the courses available in Southeast Asia are the Certified Balanced Scorecard Management System Professional, Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified OKR Professional.

The KPI Institute’s certification programs have been awarded to experts from various industries, such as oil and gas, constructions, finance, retail, airlines, healthcare, telecommunication and many more. In a highly demanding and increasingly agile world, the certifications ensure that professionals are ready to meet their goals and overcome challenges and achieve progress.

The journey to excellence starts with you.

Explore The KPI Institute’s Performance Management Training Courses schedule in Southeast Asia.

 

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

 

For inquiries, contact:

 

Sasikala Annamalai 

Senior Business Development Manager 

E: [email protected] 

M: +60 12 591 1366

TKI’s Performance Management Training Courses All Set in Dubai, UAE

December 19th, 2022 Posted by Certification, Courses, E-learning 0 thoughts on “TKI’s Performance Management Training Courses All Set in Dubai, UAE”


The KPI Institute will conduct a series of face-to-face performance management classes in Dubai, United Arab Emirates in 2023. The Certified Courses are designed to improve organizational and individual performance through first-rate resources, industry best practices, and guidance from esteemed performance management consultants.

The KPI Institute’s certification programs have been awarded to experts from various industries, such as oil and gas, constructions, finance, retail, airlines, healthcare, telecommunication and many more. In a highly demanding and increasingly agile world, the certifications ensure that professionals are ready to meet their goals and overcome challenges and achieve business excellence.

Among the training courses available to professionals in Dubai are the Certified Employee Performance Management Professional, Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Agile Strategy Execution Professional.

It is time to take your professionalization to the next level.

Check out The KPI Institute’s Performance Management Training Courses schedule in Dubai.

 

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

 

For inquiries, contact:

 

Teodora Gorski

Managing Director MENA

E: [email protected]

M: +971 55 787 6427

 

Alexandru Muntean

Head of Customer Engagement

E: [email protected]

M: +40 747 060 997

Aim High: Here’s the 2023 Performance Management Training Calendar

December 19th, 2022 Posted by Certification, Courses, E-learning 0 thoughts on “Aim High: Here’s the 2023 Performance Management Training Calendar”


As the year winds down, people look back on accomplishments and lessons learned along the way, but what might 2023 hold? While today’s business environment is ever-changing, one thing is constant: adaptability is key to performance excellence.

With this, The KPI Institute remains committed to providing performance improvement solutions for professionals and companies worldwide. For 2023, the global research firm will continue to deliver premium performance management training courses in different countries. 

 The KPI Institute has also granted its clients and partners access to its learning and training opportunities by going online with many of its most popular courses. Some of these are the Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Benchmarking Professional.

The certifications represent life-long qualifications that serve as a key differentiator for top performers. Participants can enjoy top-of-the market resources, business- and research-based insights, and valuable perspectives from subject matter experts, all in a comprehensive learning experience that enables professionals to meet and match their highest ambitions.

Start the year right with The KPI Institute’s performance management training courses.

Check out the Live-Online Certifications 2023 calendar!

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

For inquiries, contact:

Cristina Mihăiloaie

Business Unit Manager – Research Division

Phone: +61 (390) 282 223 | +40 (749) 424 517

Email: [email protected]

Effective Year-End with The KPI Institute’s Certification Courses

November 28th, 2022 Posted by Certification, Courses 0 thoughts on “Effective Year-End with The KPI Institute’s Certification Courses”

We will be entering the last month of 2022. A new month that offers an ideal mood in setting objectives and new beginnings and starting strong foreshadows a powerful finish.

The KPI Institute (TKI) had an exceptional year, delivering live online and face-to-face courses to a much larger audience in different countries. TKI has officially launched strategy and performance management courses in Vietnam with a specialized module dedicated to Vietnamese. 

Moreover, TKI also released its four micro-certification courses: Certificate in Employee Performance Management Maturity Assessment, Certificate in Performance Measurement Maturity Assessment, Certificate in Performance Improvement Maturity Assessment, and Certificate in Strategy Planning Maturity Assessment. The maturity assessment model presented in these courses is TKI and Global Performance Audit Unit’s proprietary knowledge, compiled over +10 years of research and practical experience in the field of performance improvement.

TKI has also opened more face-to-face classes this year after conducting strictly online and live webinars to adhere to COVID-19 health precautions in 2021. In the first four months of 2022, TKI has already held over 55 days of face-to-face classes in different countries and cities, such as Saudi Arabia: Al Khobar, Riyadh, Jubail, and Dhahran; UAE: Dubai and Ras AL-Khaimah; Mauritius: Le Morne Brabant, Quatre Bornes, and Ebene; Karachi in Pakistan, Ulaanbaatar in Mongolia, and Cairo in Egypt.

To successfully end this year, TKI is continuously delivering quality content for online and face-to-face courses up until the 29th of December, covering everything from KPIs, OKRs, and strategy and business planning. So, if you do not have a plan yet on how to spend the year-end productively, TKI invites you to sign up and join any courses that fit your interests. For more information about the programs, you can check them HERE.

Furthermore, it is highly suggested that you keep an eye on TKI’s social media channels – Facebook, Twitter, and LinkedIn – for updates on courses that are coming up in the last four weeks of 2022 and how to sign up for them.

World Health Organization: Promote Wellbeing Through Excellent Employee Performance Management

October 11th, 2022 Posted by Certification, Courses, Events 0 thoughts on “World Health Organization: Promote Wellbeing Through Excellent Employee Performance Management”

The World Health Organization (WHO) observes World Mental Health Day on October 10 each year. 

With this year’s theme, “Make mental health and wellbeing for all,” WHO believes that people with mental health conditions and advocates can come together to celebrate the progress made in this matter and speak  about what needs to be done “to ensure Mental Health & Well-Being becomes a Global Priority for all.”

According to WHO, the cases of people experiencing anxiety and depression increased by 25% in the first half of the COVID-19 pandemic, where the gap in treatment for mental health disorders has expanded as mental health services have been severely interrupted. Professionals or employees were one of the populations who were affected the most.

Based on report, 55% of 1,425 U.S. workers surveyed share that their mental health issues have been affecting their productivity on the job since the pandemic began. The same report shows that workers suffering from mental health issues increase to 46% (during the pandemic) from 39% (pre-pandemic), and more than 10% suffer from serious mental illness. 

How To Performance Manage Employee With Mental Health Concerns

WHO believes that strengthening awareness and response to mental conditions at work, especially for those with supervisory responsibilities like managers, is a key component of protecting and promoting wellbeing at work. They recommend mental health training for managers and employees and programs for people to learn stress management techniques and lessen mental health symptoms.

Training in mental health promotes greater awareness of how occupational pressures affect mental health and may be controlled. It also assists supervisors in recognizing and responding to supervisees who are experiencing emotional distress. Aside from mental health training, here are a few things managers can do to support employees’ mental health while managing performance:

  1. Cultivate a culture of connection by checking-in with employees, especially now that many individuals work from home, it may be more difficult to spot the warning signals of distress.
  2. Enhance managerial competency. Focusing on employees’ strengths while promoting efficiency and performance is an essential skill to develop.
  3. Build a strong system for employee management. Managers should still adhere to performance management practices when managing employees who have mental health difficulties. They must modify this procedure when mental health concerns are present to balance fairness.

In establishing a competitive employee performance management system, The KPI Institute offers a Certificate in Employee Performance Management Maturity Assessment. This micro-certification course examines the key components required to develop an employee performance management system in businesses and also uses a maturity model to evaluate the system’s complexity.

Enrolled professionals in this course have the chance to access the Employee Performance Management Maturity Model Framework v2.0 and learn first-hand how to weigh the upsides and downsides of organizational processes and develop ideas for improvement in six important areas:

  • Performance Planning
  • Performance Measurement
  • Performance Review
  • Performance Recognition
  • Performance Improvement
  • System Governance

Establish the proper framework for defining, evaluating, and motivating performance in your organization; invite your colleagues and enroll now! For further information, visit https://kpiinstitute.org/

Four Business Intelligence Trends in 2022

August 11th, 2022 Posted by Certification, Courses, Research 0 thoughts on “Four Business Intelligence Trends in 2022”

Editor’s Note: “Four Business Intelligence Trends in 2022” is an article written by The KPI Institute’s Research Analyst, Brian Kiprop. This piece is originally published in the 22nd Performance Magazine – Printed Edition.

As the year progresses, entrepreneurs and managers are developing growth strategies as they establish data-driven cultures in their companies. Business intelligence assists in making data-driven decisions by utilizing data infrastructure, tools, and best practice benchmarks. Many businesses can identify new opportunities by having a wide view and utilization of data. This could spark change, eradicate inefficiencies, and adjust to market changes.

To determine the trending scientific business intelligence concepts for 2022, we conducted secondary research by collecting recent publications from the Scopus engine, the largest database of highly influential scientific publications. In 2022, there are 45 documents from a range of disciplines; computer science (28), Engineering (22), Decision Sciences (11), Social Sciences (11), Mathematics (6), Business and Management (5), Energy (2), Materials Science (2), and Biochemistry and Molecular Biology (1). 

Since all 45 documents have been published this year in well-recognized journals like Springer and Emerald, we exported the data for analysis to the latest version of Voss viewer software released this year. Voss viewer software is a data visualization tool developed at the Center for Science and Technology Science at Leiden University. 

Our results from a keyword analysis show four keywords (concepts) predominant in up-to-date publications of business intelligence by researchers in 2022. They include business intelligence, information analysis, artificial intelligence, and decision making. 

Business Intelligence

As a standalone concept and the most occurring keyword (32 instances) in our research, business intelligence is an attractive area of interest for businesses and researchers. Business intelligence enables companies to make fast decisions by understanding historical and current data in a business context. These will promote better performance, assess customer behavior patterns, analyze competitors, and identify market opportunities. 

When designing business intelligence tools, IBM suggests that companies adopt an easy-to-operate business intelligence analytical solution, integrating data sources from different platforms and understanding capabilities like artificial intelligence and machine learning before implementation. 

Microsoft uncovers four stages that business intelligence undergoes, from raw data to reports and insights. Step 1 involves data collection, followed by spotting patterns in the data. The third step focuses on visualizing the data, while the last step concerns taking action on findings in real time. 

Information Analysis

The information analysis concept has 16 occurrences across our literature review. Information analysis is known to be part and parcel of intelligence gathering to influence firm decisions. After gathering the business data, assessing data sets to provide insights is crucial for deciding the actions to take from them. Data can then be processed using a different range of tools, and some of the major software are Microsoft Power BI and Tableau. 

The tools for data analysis usually consisted of dashboards, visualizations, data mining, Extract Transfer Load, reporting, and Online Analytical Processing. However, the most popular among users are visualizations and dashboards.

Artificial Intelligence 

Artificial intelligence refers to systems and machines that draw knowledge from previous experiences, adapt fresh inputs, and conduct human-like activities. In our study, we found artificial intelligence to have four keyword occurrences. 

According to Harvard Business Review, three types of Artificial Intelligence relate to solving business needs. The first one, process automation, enables administrative tasks like data transfer through emails to be updated in the recording system. The second is cognitive insight, which utilizes algorithms to determine patterns in large amounts of data and generate insights. Lastly, cognitive engagement comprises intelligent agents and chatbots that respond to customer inquiries. 

Decision Making

In our findings, decision-making had a keyword occurrence of five across all 45 papers. Decision-making is an essential outcome of collecting business intelligence. Many companies want to make better decisions concerning their strengths, weaknesses, opportunities, and threats within their business environment. 

In Minggao Yang’s paper on the influence of business intelligence on the financial performance of innovative companies, the author finds a direct correlation between business intelligence and business performance, thereby confirming that data-driven choices influence business profitability positively.

Managers and founders looking into expanding business intelligence capabilities to identify and act on sustainable and profitable opportunities could benefit from understanding the four emerging concepts in business intelligence. As collecting business intelligence requires basic skills in analyzing data, one can consider taking The KPI Institute’s Certification in Data Analysis to build or upgrade their data analysis skills.

The KPI Institute Launches Strategy, Performance Management Courses in Vietnam

July 23rd, 2022 Posted by Certification, Courses, Events 0 thoughts on “The KPI Institute Launches Strategy, Performance Management Courses in Vietnam”

The KPI Institute, a leading global research institute specializing in business performance, has been officially launched in Vietnam!

With accredited expertise and a network of top-tier professionals, we have become the top choice for government agencies, academic institutions, non-profit organizations, and professionals who need insights and performance improvement solutions.

Continuing the consistent journey toward enhancing and developing global business performance, The KPI Institute officially launched in Vietnam with a specialized module dedicated to Vietnamese. These training programs are designed and delivered exclusively in Vietnamese, following our international standards. This contributes to optimizing knowledge transfer, promoting cooperation to accompany sustainable development, and improving the business performance of organizations, leaders, experts, and individuals in Vietnam.

Exclusive benefits for participants in Vietnam:

  • Emerge in the world of strategy and performance management, understand main challenges, and identify feasible solutions;
  • Exposure to and familiarity with a broad range of valuable tools and methods that support the implementation of the KPI and performance system, strategy alignment, and achievement of strategic goals;
  • Obtain assistance to increase business results by choosing the right indicators, developing a strategic mindset, and optimizing procedures;
  • Engage in contemporary live-online learning with The KPI Institute, regardless of physical location;
  • Become a member of the International Community of The KPI Experts, and from there, expand the network of partners and potential customers;
  • Receive globally-recognized professional certificates;
  • Gain premium access to smartKPIs.com https://buff.ly/34oE50m, the largest repository of KPI documentation in the world;
  • Earn 40 CPD points to be utilized for professional associations, academies, and regulatory bodies in your CPD profile.

For more information, please check our Vietnamese courses:

To receive more updates on The KPI Institute’s online and face-to-face classes, follow our LinkedIn page.

New Courses, New Publications: TKI Research Division’s Semiannual Report

July 22nd, 2022 Posted by Certification, Research 0 thoughts on “New Courses, New Publications: TKI Research Division’s Semiannual Report”

Since the beginning of 2022, the TKI Research Division has been relentless in its commitment to generate genuine forward-thinking ideas to address modern business challenges while promoting best practices and structural and strategic approaches for organizations. From new courses to new publications, the team continues to shine as a leading expert in strategy and performance management.

The TKI Research Division, the unit at The KPI Institute dedicated to producing high-quality, leading-edge research, provides practical frameworks, tools, and modern education programs for business leaders and professionals as they develop their knowledge, expand their capabilities, and provide strategic direction to their organizations.

Below are some of the division’s accomplishments in the first half of the year.

Publications

  • Top 25 Property Transaction KPIs – The report compiles the most popular 25 KPIs used by Real Estate Transactions function and provides quantifiable measurement of the main components that lead to a successful strategy implementation.
  • Top 10 Property Management Key Performance Indicators – This is a collection of posters that brings together an overview of how KPIs are measured in practice nowadays — by combining input from the smartKPIs.com community with research and analysis from The KPI Institute`s editorial team.
  • Top 10 Real Estate Transactions Key Performance Indicators – The list includes % Capitalization rate, # Apartment size, # Real estate demand, and # Days on market.
  • Top 10 Real Estate/Property Key Performance Indicators – Some of the KPIs featured in this report are % Cash-on-Cash Return (CCR), % Net Rentable Area to Gross Floor Area, % Vacancy rate, and # Real estate demand.
  • KPI of the Month – January to June 2022 (English & Arabic) – Each KPI of the Month Infographic sheds light on a specific KPI by clarifying its terminology and addressing the most challenging aspects of using it in terms of profile, calculation, Balance Scorecard focus, data profile, targets, and in-practice recommendations.
  • Performance Magazine Printed Edition Issue No. 21 – The 21st issue of PERFORMANCE Magazine dives deep into the state of strategy and performance management as organizations worldwide recover from the pandemic and face uncertainties.
  • Primary Research Study: State of Strategy Management Practice Report 2022 – This is an international primary research study conducted by The KPI Institute from November to December 2022. The report identifies the latest issues, trends, and challenges impacting the field of strategic planning, KPI usage, and strategy execution.

Training

Client Projects

Moving Forward

For the rest of the year, the TKI Research Division will focus on strengthening its internal capabilities, optimizing its training portfolio, updating its course materials, marketing its products and services, and introducing learning reinforcement programs.

The team aims to develop the body of knowledge for its Center for Strategy and Business Planning, Center for Organizational Performance, and Center for Data Analysis, Visualization, and Analytics.

Building strong partnerships is also one of the division’s priorities this year. They aim to provide more training options to TKI’s partners and seal new partnerships with key organizations, such as universities, professionals, and associations.

For more details and inquiries, contact Cristina Mihăiloaie, Business Unit Manager – Research Division:  [email protected], +61 (390) 282 223 or +40 (749) 424 517.

Innovation Highlights: Advancing Performance with State-of-the-Art Solutions

June 13th, 2022 Posted by Certification, Courses 0 thoughts on “Innovation Highlights: Advancing Performance with State-of-the-Art Solutions”

Editor’s Note: “Innovation Highlights: Advancing Performance with State-of-the-Art Solutions” is an article written by The KPI Institute’s Jr. Management Consultant Andreana Dumitrescu and former Business Research Analyst Agnes Ilyes. This piece was first published in the latest edition of Performance Magazine

Embracing innovation is part of upgrading your organization’s performance. It requires building your innovation capability, culture, and management as well as getting inspiration from your environment. Here are some ideas to get you started.

Become a Citizen-Developer

Low-code development platforms have a revolutionary role, increasing the performance of software developers, accelerating application delivery, and simplifying complex tasks. At the same time, low-code and no-code tools for programming allow anyone without experience in the domain to create applications or systems, and these users are called citizen-developers. 

Low-code development platforms can automate time-consuming processes, allow employees to use visual and templated workflows, and make technology products reach the market faster. This leads to efficiency, new levels of growth, and great business value. However, those who need customized solutions may still need to use high-code platforms. While users may no longer need to learn coding, no-code platforms are expensive and may not appeal to small businesses. 

Using Drones in Performance Management

In the construction industry, drones are used to monitor employee productivity, collecting real-time data for organizations and giving them a competitive edge. The system gives them the ability to monitor people and activities and gather information fast. This information can be about whether a project is completed on time and on budget, spotting unauthorized use of or damage to the employer’s property, employee safety, human error, and labor costs. Drones can record photos and videos, and the footage can be easily shared with any device. With real-time access to the progress of a project, managers can determine potential causes of delays and the contribution of employees to the overall business strategy and project success. 

Microlearning as the Future of Workplace Learning

The global microlearning market is expected to reach $3. 8 billion by 2027, according to the report “Global Microlearning Industry” by Reportlinker.com. Microlearning refers to learning delivered in short-form, independent units and typically features personalized videos, tutorials, quizzes, or games. 

The topics of microlearning are the simplified versions of those taught in complex and widely structured learning environments. The shift to remote work and the demand for new skills accelerated the popularity of microlearning. The benefits of microlearning include accessibility, flexibility, and reduced development costs. It attracts workers, especially millennials, who prefer faster and engaging learning sessions, customized, and relaxed to avoid cognitive overload. 

Uber’s T3 B3 Process

When Uber’s employees complained that the company’s traditional performance review was subjective and dwelled too much on employees’ past behavior, the transport company devised a strategy called the T3 B3 Process. T3 B3, which means “top three bottom three,” asks employees to identify their top three qualities and bottom three areas for improvement. Their answers will generate new goals, which are entered into a system accessible to all members of the organization. 

Uber’s new review process highlights development based on job performance. The regular feedback that employees receive are categorized into positive reinforcement or constructive advice. Every week, managers monitor their feedback ratios and balance the two categories.

The Military Adopts the 360-degree Appraisal System to Get Rid of Toxic Leaders

Used by companies like Amazon, IBM, and Netflix, the 360-degree appraisal system will now be integrated into the selection board and assignments processes of the U.S. Marine Corps. It will conduct a pilot program first in 2022 and implement it fully in 2024. This means moving away from solely depending on their fitness reports, which are performance notes from two supervisors. 

The U.S. Marine Corps believes that a 360-degree performance review will help them avoid promoting senior leaders who may not be fit for the positions. By getting the feedback of Marine’s senior officials and subordinates, the organization can detect traits of toxic leadership as well as potential strengths and unidentified weaknesses. 

The 360-degree feedback offers employees regular confidential feedback from multiple viewpoints. This feedback system involves personalized questions and workflows, qualitative feedback, and agile pulse surveys. Moreover, the 360-degree review process emphasizes social reinforcement, encouraging workers to be more open to feedback and adjust their behavior. 

According to Harvard Business Review, initiatives to innovate usually fail and even successful innovators struggle to maintain their performance due to “the lack of an innovation strategy.”

For more than 10 years, The KPI Institute has established standard in every facet of performance management through tailored KPI-based solutions. Join the Certified Innovation Performance Professional Live Online course on 18-22 July 2022 to learn how to link innovation to your organization’s strategy and goals in achieving excellence in performance, or get certified in IP Professional. For further details, visit our website

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