Posts in Certification

Navigating global trends: approaches to strengthen performance management in Southeast Asia

May 24th, 2023 Posted by Certification, Courses 0 thoughts on “Navigating global trends: approaches to strengthen performance management in Southeast Asia”

In the previous article, Linh Do,  Head of Professional Services at The KPI Institute Vietnam, highlights the geopolitical, environmental, and economic challenges that impact Southeast Asia. Understanding these factors is crucial for grasping the local dynamics and uncovering regional growth opportunities. In this article, Linh will delve into potential measures that can be implemented to enhance performance management in the region. 

Improving performance management in Southeast Asia involves diversifying their supplier base, investing in innovation, enforcing sustainable practices, leveraging AI technologies, and upskilling employees.

Implement risk management strategies. To mitigate the further impact of global recession and trade disruption, companies should pay attention to risk management in planning their strategy and manage them accordingly. This begins with implementing proactive risk assessment measures to identify potential threats that might negatively affect their business and the weaknesses within their operation that might strengthen those impacts. Subsequently, companies can employ various remedies to address these vulnerabilities. Organizations can secure a steady supply of raw materials by evaluating alternative sourcing options, establishing backup suppliers, and exploring local or regional partnerships while mitigating the risks associated with production delays and cost fluctuations.

Capture and manage the impacts on ESG-related matters. Businesses will need to manage this aspect through effective strategy planning associated with performance management practices, such as setting objectives to identify opportunities for sustainable business growth, reduce carbon footprints, and implement sustainable supply chain practices. Some KPIs to consider may include # Initiatives to promote environmental responsibility,  % Current production lines that are environmentally friendly, and % Energy produced from renewable sources.

Adjust performance management practices to stay productive in the new work arrangement. To ensure remote workers remain engaged and productive while maintaining a sense of connectedness and collaboration with colleagues, companies like Lazada have implemented remote work policies, providing online training programs and running digital Employees Net Promoter Score surveys to support their engagement and professional development. In addition, companies should move the focus from measuring process KPIs such as # Work hour to finish a task to more output and value-oriented KPIs such as # Tasks done on time that meet the requirements.

Utilize new technologies effectively. An excellent example of this is companies like Grab and DBS Bank have implemented AI technologies to streamline operations and improve customer experiences. To succeed in AI implementation, companies need clear performance metrics. Depending on their goals, such as cost reduction or lead time improvement, relevant KPIs can be used, like % cost saved or # lead time using AI technology.

Identifying the optimal approach to maintain resilience in this highly dynamic environment is challenging, yet managing them to ensure relevancy and effectiveness is even more arduous. Therefore, it is important to equip yourself with comprehensive knowledge and skills to facilitate these processes. 

Elevate your competitive edge by enrolling in The KPI Institute’s Certified Strategy and Business Planning Professional and Certified Performance Management Professional courses, allowing you to gain insights into these subjects and maintain a leading position in your field.

Navigating global trends: impact on performance management practices in Southeast Asia’s businesses

May 17th, 2023 Posted by Certification, Courses 0 thoughts on “Navigating global trends: impact on performance management practices in Southeast Asia’s businesses”

Linh Do, Head of Professional Services at The KPI Institute Vietnam, shared insights regarding macroeconomic trends and their worldwide influence on performance management practices in the 2023 Business Pulse: 5 Trends Impacting Strategy and Performance Management webinar. In a two-part series of articles, she delves into the trends impacting Southeast Asia and explores potential measures to strengthen performance management in the region.

Identifying the economic, environmental and geopolitical issues affecting Southeast Asia is crucial for understanding its local dynamics and opportunities for growth. Here are some of the emerging trends affecting the region’s landscape.

The global recession.  The ongoing trade crisis between the US and China has led to disruptions in the supply chain: delayed production, longer delivery times, and a lack or excess of stock of specific materials. The region’s trade is correlated with industrial production cycles and any downturn or recession in the global economy, which will affect the market. 

The role of Environmental, Social and Governance (ESG) in strategy planning. ESG is another point worth mentioning and has received a lot of attention lately. In 2023, 30% of companies in ASIA-based 2000 (A2000) capture ESG-related goals in their strategy, and this figure is expected to rise to 40% in 2024. Moreover, third-party assessments will heavily consider ESG factors, with approximately 20% of A2000 companies prioritizing these risks over security, financial, and operational risks. This change is driven by the transition of sustainability performance disclosure regulations from voluntary to mandatory, demonstrating the region’s strong commitment to fulfilling the United Nations’ 17 Sustainable Development Goals by 2030.

The shift in work culture. This shift impacts performance management practices in SEA. Traditionally, the region has been characterized by a culture of long working hours and a focus on face-to-face interactions. However, as work culture continues to shift towards remote work and flexible working arrangements, this could significantly change how businesses operate and manage performance in the region. 

The rapid advancement of artificial intelligence (AI) technologies. This is another trend impacting performance management practices in SEA as companies in the region started utilizing AI to reduce heavy labor costs and stay up-to-date with market developments. However, this will also require upskilling employees to utilize these technologies effectively. 

Adapting to changes and emerging trends in managing performance will be challenging, and there is no one-size-fits-all solution. However, some techniques can fast-track and make the process easier for organizations. If you would like to learn about them, join The KPI Institute’s Certified Performance Management Professional course to stay ahead in the race!

OKR certification: how to build a high-performance culture

March 1st, 2023 Posted by Certification, Courses 0 thoughts on “OKR certification: how to build a high-performance culture”

The OKR certification offered by The KPI Institute reflects its commitment to guide organizations in improving their performance and nurturing a culture that values growth and innovation. But how does OKR make this happen? What is its actual role in decision-making and employee empowerment?

Here’s what Human Hardy, a business research analyst at The KPI Institute, wrote in his article “How does OKR transform organizations into a high-performance culture?”

Objectives and key results or OKR is a goal-setting tool used for measuring organizational/departmental/individual objectives through challenging and ambitious key results. Extracted from the organization’s visions and missions and aligned with the department’s goals, OKR involves activities such as planning, activating, managing, and adjusting.

With OKRs, teams can cascade and align goals to the different levels of an organization, defining outcome-based key results that help verify the success of the objective. OKRs act as a guide for daily work and connect all employees to a larger purpose, which is what the organization intends to achieve.

If OKRs are perceived as more than just a goal-setting tool and instead as a communication one, it shows why the OKRs are brilliant at building a high-performance culture. The effort of achieving daily goals at the individual and team levels eventually leads to the achievement of the overall objectives at the organization level in the long run.

As a result, when implemented correctly, OKRs can help a company enable a high-performance culture and achieve far more than their team thought possible. OKRs help the organization adopts performance culture in the following ways:

OKRs provide organizations with a clear direction, coordination, control, and orientation.

Direction, coordination, control, and external collaboration play a vital role in helping organizations jump from their current state to the state they want to achieve. To guide the organization in achieving what they desire, it’s important that the organization ensures that its vision and strategic clarity are understood by the stakeholders in every layer, and while doing so, the organization must also facilitate the involvement of its employees.

OKR helps organizations align priorities and make sure everyone at every level in the organization moves towards the same goals. Employees must be given the opportunity to provide their insights when the organization decides in the next 12 months. It is recommended to start with an OKR workshop where all key stakeholders responsible for company strategy ask for and gather input from employees on what they think the top priorities should be.

Those inputs can then be aligned with the existing company strategy and broken down into three to five OKRs. The process can be done using collaborative notes and documents or even a whiteboard to ensure that collaboration and ideas are well-captured. The goal of the process is to reach an agreement on what priorities should be achieved in the following year.

The process is then followed by aligning the company OKRs with team and individual OKRs. OKRs provide teams and individuals with a clear set of directions and achievements. OKRs are also a reason to remove things that are unrelated to the scope of the objective they wanted to achieve, keeping their focus and avoiding unnecessary activities or resources.

If every team gets the opportunity to create their own OKRs that they will be working on in a particular quarter, for example, it can assure a successful OKR program while helping the organization realize its strategy and maintain its focus.

OKRs increase employees’ motivation, innovation, capabilities, and accountability.

OKRs can be used to develop a set of productive behaviors that establish an essential motivating culture. Through the process of building OKRs, employees set the outcomes they’ll achieve. These outcomes are in line with the organization’s setup that supports autonomy and motivation.

In addition, OKRs focus on outcomes over outputs. It is a way to resolve organizational problems and gives employees the flexibility to experiment, innovate, and think outside the box. It also allows a humanistic approach, rather than a systemic approach. OKRs promote positive behavior by providing continuous reflection and iteration about the organization’s goals, sharing progress updates, and keeping goals collaborative, all while observing freedom and trust.

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To learn more about OKR implementation and how it impacts an organization’s performance, check out The KPI Institute’s Certified OKR Professional course.

Looking ahead: 2023 is the year to invest in your skills

January 25th, 2023 Posted by Certification, Courses, Employees, Research 0 thoughts on “Looking ahead: 2023 is the year to invest in your skills”

For 2023, The KPI Institute has prepared the annual calendar with premium training programs for executives available as virtual classrooms, face-to-face groups, or self-paced eLearning classes. Furthermore, we will continue to share practical insights from our research programs and disseminate publications to empower professionals and organizations to enhance and adapt their performance management to everyday challenges.

With 19 years of experience in providing performance solutions, The KPI Institute is now a global research organization with over 200 employees from 17 different nationalities serving thousands of clients around the world. We are proud to have trained over 13,500 professionals in strategy and performance management related disciplines. Our wide global reach would not have been possible without the support of our 37 partner organizations.

Our consultancy division has supported tons of organizations ranging from holding companies and corporations to government agencies. Success stories were promoted by some of our clients that strive for business excellence.

Last year marked the launch of our first index –  Government Services Index 2022, a pragmatic review of public service performance in the post-pandemic era, covering 7 world regions, 66 countries, 5 dimensions, and 32 indicators.

2023 will be an important year.

For professionals looking to advance in their career paths and organizations seeking solutions to modern business challenges, Live-Online Certifications 2023 and face-to-face Certified Courses 2023 – MENA or SEA region can meet your learning and development needs with courses that are based on advanced research and rigorous frameworks.

The KPI Institute continues to partner with global organizations in delivering the world’s first global certification to validate performance management and KPIs expertise.

On that note, I wish everyone a happy and successful 2023!

 

Cristina Mihăiloaie

Business Unit Manager – Research Division

The KPI Institute 

Phone: +61 (390) 282 223 | +40 (749) 424 517

Email: [email protected]

TKI to Hold Performance Management Training Courses in Southeast Asia

December 20th, 2022 Posted by Certification, Courses, E-learning 0 thoughts on “TKI to Hold Performance Management Training Courses in Southeast Asia”


With over 18 years of experience in providing performance improvement solutions, The KPI Institute will bring its sought-after performance management training courses in Southeast Asia in 2023. Each course is packed with top-notch resources, exclusive toolkits and frameworks, innovative solutions, and opportunities to network with industry peers and specialists.

By attending the classes, professionals and organizations in Malaysia, Indonesia, Vietnam, Thailand, and Singapore as well as in Australia can expand their knowledge and skills, learn practical application of best practices, and get valuable insights from esteemed performance management experts.

Among the courses available in Southeast Asia are the Certified Balanced Scorecard Management System Professional, Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified OKR Professional.

The KPI Institute’s certification programs have been awarded to experts from various industries, such as oil and gas, constructions, finance, retail, airlines, healthcare, telecommunication and many more. In a highly demanding and increasingly agile world, the certifications ensure that professionals are ready to meet their goals and overcome challenges and achieve progress.

The journey to excellence starts with you.

Explore The KPI Institute’s Performance Management Training Courses schedule in Southeast Asia.

 

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

 

For inquiries, contact:

 

Sasikala Annamalai 

Senior Business Development Manager 

E: [email protected] 

M: +60 12 591 1366

TKI’s Performance Management Training Courses All Set in Dubai, UAE

December 19th, 2022 Posted by Certification, Courses, E-learning 0 thoughts on “TKI’s Performance Management Training Courses All Set in Dubai, UAE”


The KPI Institute will conduct a series of face-to-face performance management classes in Dubai, United Arab Emirates in 2023. The Certified Courses are designed to improve organizational and individual performance through first-rate resources, industry best practices, and guidance from esteemed performance management consultants.

The KPI Institute’s certification programs have been awarded to experts from various industries, such as oil and gas, constructions, finance, retail, airlines, healthcare, telecommunication and many more. In a highly demanding and increasingly agile world, the certifications ensure that professionals are ready to meet their goals and overcome challenges and achieve business excellence.

Among the training courses available to professionals in Dubai are the Certified Employee Performance Management Professional, Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Agile Strategy Execution Professional.

It is time to take your professionalization to the next level.

Check out The KPI Institute’s Performance Management Training Courses schedule in Dubai.

 

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

 

For inquiries, contact:

 

Teodora Gorski

Managing Director MENA

E: [email protected]

M: +971 55 787 6427

 

Alexandru Muntean

Head of Customer Engagement

E: [email protected]

M: +40 747 060 997

Aim High: Here’s the 2023 Performance Management Training Calendar

December 19th, 2022 Posted by Certification, Courses, E-learning 0 thoughts on “Aim High: Here’s the 2023 Performance Management Training Calendar”


As the year winds down, people look back on accomplishments and lessons learned along the way, but what might 2023 hold? While today’s business environment is ever-changing, one thing is constant: adaptability is key to performance excellence.

With this, The KPI Institute remains committed to providing performance improvement solutions for professionals and companies worldwide. For 2023, the global research firm will continue to deliver premium performance management training courses in different countries. 

 The KPI Institute has also granted its clients and partners access to its learning and training opportunities by going online with many of its most popular courses. Some of these are the Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Benchmarking Professional.

The certifications represent life-long qualifications that serve as a key differentiator for top performers. Participants can enjoy top-of-the market resources, business- and research-based insights, and valuable perspectives from subject matter experts, all in a comprehensive learning experience that enables professionals to meet and match their highest ambitions.

Start the year right with The KPI Institute’s performance management training courses.

Check out the Live-Online Certifications 2023 calendar!

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

For inquiries, contact:

Cristina Mihăiloaie

Business Unit Manager – Research Division

Phone: +61 (390) 282 223 | +40 (749) 424 517

Email: [email protected]

Effective Year-End with The KPI Institute’s Certification Courses

November 28th, 2022 Posted by Certification, Courses 0 thoughts on “Effective Year-End with The KPI Institute’s Certification Courses”

We will be entering the last month of 2022. A new month that offers an ideal mood in setting objectives and new beginnings and starting strong foreshadows a powerful finish.

The KPI Institute (TKI) had an exceptional year, delivering live online and face-to-face courses to a much larger audience in different countries. TKI has officially launched strategy and performance management courses in Vietnam with a specialized module dedicated to Vietnamese. 

Moreover, TKI also released its four micro-certification courses: Certificate in Employee Performance Management Maturity Assessment, Certificate in Performance Measurement Maturity Assessment, Certificate in Performance Improvement Maturity Assessment, and Certificate in Strategy Planning Maturity Assessment. The maturity assessment model presented in these courses is TKI and Global Performance Audit Unit’s proprietary knowledge, compiled over +10 years of research and practical experience in the field of performance improvement.

TKI has also opened more face-to-face classes this year after conducting strictly online and live webinars to adhere to COVID-19 health precautions in 2021. In the first four months of 2022, TKI has already held over 55 days of face-to-face classes in different countries and cities, such as Saudi Arabia: Al Khobar, Riyadh, Jubail, and Dhahran; UAE: Dubai and Ras AL-Khaimah; Mauritius: Le Morne Brabant, Quatre Bornes, and Ebene; Karachi in Pakistan, Ulaanbaatar in Mongolia, and Cairo in Egypt.

To successfully end this year, TKI is continuously delivering quality content for online and face-to-face courses up until the 29th of December, covering everything from KPIs, OKRs, and strategy and business planning. So, if you do not have a plan yet on how to spend the year-end productively, TKI invites you to sign up and join any courses that fit your interests. For more information about the programs, you can check them HERE.

Furthermore, it is highly suggested that you keep an eye on TKI’s social media channels – Facebook, Twitter, and LinkedIn – for updates on courses that are coming up in the last four weeks of 2022 and how to sign up for them.

World Health Organization: Promote Wellbeing Through Excellent Employee Performance Management

October 11th, 2022 Posted by Certification, Courses, Events 0 thoughts on “World Health Organization: Promote Wellbeing Through Excellent Employee Performance Management”

The World Health Organization (WHO) observes World Mental Health Day on October 10 each year. 

With this year’s theme, “Make mental health and wellbeing for all,” WHO believes that people with mental health conditions and advocates can come together to celebrate the progress made in this matter and speak  about what needs to be done “to ensure Mental Health & Well-Being becomes a Global Priority for all.”

According to WHO, the cases of people experiencing anxiety and depression increased by 25% in the first half of the COVID-19 pandemic, where the gap in treatment for mental health disorders has expanded as mental health services have been severely interrupted. Professionals or employees were one of the populations who were affected the most.

Based on report, 55% of 1,425 U.S. workers surveyed share that their mental health issues have been affecting their productivity on the job since the pandemic began. The same report shows that workers suffering from mental health issues increase to 46% (during the pandemic) from 39% (pre-pandemic), and more than 10% suffer from serious mental illness. 

How To Performance Manage Employee With Mental Health Concerns

WHO believes that strengthening awareness and response to mental conditions at work, especially for those with supervisory responsibilities like managers, is a key component of protecting and promoting wellbeing at work. They recommend mental health training for managers and employees and programs for people to learn stress management techniques and lessen mental health symptoms.

Training in mental health promotes greater awareness of how occupational pressures affect mental health and may be controlled. It also assists supervisors in recognizing and responding to supervisees who are experiencing emotional distress. Aside from mental health training, here are a few things managers can do to support employees’ mental health while managing performance:

  1. Cultivate a culture of connection by checking-in with employees, especially now that many individuals work from home, it may be more difficult to spot the warning signals of distress.
  2. Enhance managerial competency. Focusing on employees’ strengths while promoting efficiency and performance is an essential skill to develop.
  3. Build a strong system for employee management. Managers should still adhere to performance management practices when managing employees who have mental health difficulties. They must modify this procedure when mental health concerns are present to balance fairness.

In establishing a competitive employee performance management system, The KPI Institute offers a Certificate in Employee Performance Management Maturity Assessment. This micro-certification course examines the key components required to develop an employee performance management system in businesses and also uses a maturity model to evaluate the system’s complexity.

Enrolled professionals in this course have the chance to access the Employee Performance Management Maturity Model Framework v2.0 and learn first-hand how to weigh the upsides and downsides of organizational processes and develop ideas for improvement in six important areas:

  • Performance Planning
  • Performance Measurement
  • Performance Review
  • Performance Recognition
  • Performance Improvement
  • System Governance

Establish the proper framework for defining, evaluating, and motivating performance in your organization; invite your colleagues and enroll now! For further information, visit https://kpiinstitute.org/

Four Business Intelligence Trends in 2022

August 11th, 2022 Posted by Certification, Courses, Research 0 thoughts on “Four Business Intelligence Trends in 2022”

Editor’s Note: “Four Business Intelligence Trends in 2022” is an article written by The KPI Institute’s Research Analyst, Brian Kiprop. This piece is originally published in the 22nd Performance Magazine – Printed Edition.

As the year progresses, entrepreneurs and managers are developing growth strategies as they establish data-driven cultures in their companies. Business intelligence assists in making data-driven decisions by utilizing data infrastructure, tools, and best practice benchmarks. Many businesses can identify new opportunities by having a wide view and utilization of data. This could spark change, eradicate inefficiencies, and adjust to market changes.

To determine the trending scientific business intelligence concepts for 2022, we conducted secondary research by collecting recent publications from the Scopus engine, the largest database of highly influential scientific publications. In 2022, there are 45 documents from a range of disciplines; computer science (28), Engineering (22), Decision Sciences (11), Social Sciences (11), Mathematics (6), Business and Management (5), Energy (2), Materials Science (2), and Biochemistry and Molecular Biology (1). 

Since all 45 documents have been published this year in well-recognized journals like Springer and Emerald, we exported the data for analysis to the latest version of Voss viewer software released this year. Voss viewer software is a data visualization tool developed at the Center for Science and Technology Science at Leiden University. 

Our results from a keyword analysis show four keywords (concepts) predominant in up-to-date publications of business intelligence by researchers in 2022. They include business intelligence, information analysis, artificial intelligence, and decision making. 

Business Intelligence

As a standalone concept and the most occurring keyword (32 instances) in our research, business intelligence is an attractive area of interest for businesses and researchers. Business intelligence enables companies to make fast decisions by understanding historical and current data in a business context. These will promote better performance, assess customer behavior patterns, analyze competitors, and identify market opportunities. 

When designing business intelligence tools, IBM suggests that companies adopt an easy-to-operate business intelligence analytical solution, integrating data sources from different platforms and understanding capabilities like artificial intelligence and machine learning before implementation. 

Microsoft uncovers four stages that business intelligence undergoes, from raw data to reports and insights. Step 1 involves data collection, followed by spotting patterns in the data. The third step focuses on visualizing the data, while the last step concerns taking action on findings in real time. 

Information Analysis

The information analysis concept has 16 occurrences across our literature review. Information analysis is known to be part and parcel of intelligence gathering to influence firm decisions. After gathering the business data, assessing data sets to provide insights is crucial for deciding the actions to take from them. Data can then be processed using a different range of tools, and some of the major software are Microsoft Power BI and Tableau. 

The tools for data analysis usually consisted of dashboards, visualizations, data mining, Extract Transfer Load, reporting, and Online Analytical Processing. However, the most popular among users are visualizations and dashboards.

Artificial Intelligence 

Artificial intelligence refers to systems and machines that draw knowledge from previous experiences, adapt fresh inputs, and conduct human-like activities. In our study, we found artificial intelligence to have four keyword occurrences. 

According to Harvard Business Review, three types of Artificial Intelligence relate to solving business needs. The first one, process automation, enables administrative tasks like data transfer through emails to be updated in the recording system. The second is cognitive insight, which utilizes algorithms to determine patterns in large amounts of data and generate insights. Lastly, cognitive engagement comprises intelligent agents and chatbots that respond to customer inquiries. 

Decision Making

In our findings, decision-making had a keyword occurrence of five across all 45 papers. Decision-making is an essential outcome of collecting business intelligence. Many companies want to make better decisions concerning their strengths, weaknesses, opportunities, and threats within their business environment. 

In Minggao Yang’s paper on the influence of business intelligence on the financial performance of innovative companies, the author finds a direct correlation between business intelligence and business performance, thereby confirming that data-driven choices influence business profitability positively.

Managers and founders looking into expanding business intelligence capabilities to identify and act on sustainable and profitable opportunities could benefit from understanding the four emerging concepts in business intelligence. As collecting business intelligence requires basic skills in analyzing data, one can consider taking The KPI Institute’s Certification in Data Analysis to build or upgrade their data analysis skills.

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