The role of human resources (HR) extends far beyond traditional functions like recruitment and employee relations. Today’s HR professionals can influence organizational success through their evolving role in strategy and performance management.

HR has shifted from merely handling administrative tasks to leading workplace culture and engagement. A Forbes article highlights that the future of HR is defined by two main focus areas: enhancing the employee experience and driving innovation. Moreover, HR leaders are now integral to strategic business decisions, especially in addressing workplace trends, including artificial intelligence (AI) integration and addressing diversity, equity, and inclusion (DEI), and sustainability. 

HR can rely on key performance indicators (KPIs)  to ensure the effectiveness of their initiatives and processes. According to The KPI Institute’s State of Strategy Management Practice Global Report – 2023, organizations primarily use KPIs in two main areas: assessing employee performance and evaluating overall corporate performance. 

Integrating KPIs into employee evaluations helps set clear expectations, track progress, and provide feedback. Furthermore, using KPIs for corporate performance helps monitor progress toward strategic goals and drive organizational success. To guide HR leaders in selecting the most effective KPIs, The KPI Institute (TKI) has released the Top 25 Human Resources KPIs – 2024 Edition. This report series is designed to share TKI’s expertise in utilizing KPIs for performance measurement. Inside the report is a practical, step-by-step guide for improving performance, which highlights how KPIs can bring greater clarity, focus, and enhancement to any performance measurement process.

The 2024 edition of the Top 25 KPIs reports features a two-page KPI Documentation Form Template. The first page includes updated fields based on the latest research and analysis from TKI, and the second page provides essential guidance on KPI reporting. The 2024 edition features practical examples of KPI results and illustrative designs for scorecards and dashboards for each KPI featured in the report.

The Top 25 Human Resources KPIs consist of 17 functional areas with 61 main functions, including accounting, information technology, and supply chain, procurement, and distribution. It also compiles from 25 industries with 100 divisions such as transportation, government – state / federal, and healthcare. 

The KPIs in this report are distributed in six categories: Retention, Talent Development, Recruitment, Workforce, Absenteeism, and Compensation and Benefits. In this year’s report, % Employee turnover is highlighted as the leading KPI, which falls under Retention. It “measures the rate at which employees leave the organization in a given time period (e.g., month, quarter, year).” 

To gain deeper insights into the significance and function of % Employee turnover and to uncover the other top KPIs shaping the HR industry, explore the Top 25 Human Resources KPIs – 2024 Edition. The full report is now available for purchase in print on Amazon and for digital download from the TKI Marketplace.

With two decades of experience in advancing strategy and performance management, The KPI Institute remains dedicated to providing comprehensive performance solutions through meticulous research, educational programs, and advisory services. A strong testament to this commitment was the launch of the State of Strategy Management Practice Report in 2022. This annual publication compiles a thorough analysis of current trends, challenges, and innovations in strategy management. Moreover, it integrates data from various sources, including surveys of industry leaders, interviews with experts, and real-world case studies.

The State of Strategy Management Practice Report consists of three main sections: Strategy Planning, Strategy Measurement, and Strategy Execution. Each section includes segments such as general practices, strategy review, key performance indicators (KPI) deployment practices, strategy execution challenges, and project management practices. It also delivers guidance on best practices to refine strategy management and support organizations in adeptly handling emerging trends and disruptions.

The State of Strategy Management Practice Report aids organizations in adapting to a dynamic business environment. This report enables them to gain a comprehensive view of the field, recognize emerging trends and shifts, and refine their strategies for ongoing enhancement

Insights from the previous report

Last year, The KPI Institute released three versions of the State of Strategy Management Practice Report: Global Report and Middle East Report in Arabic and English. In the State of Strategy Management Practice – 2023 Middle East Report, results revealed that most surveyed professionals view strategy formulation as systematic and organized, with 47% employing specialized methodologies. Conversely, 38% reported using no particular methodology, suggesting a more flexible approach. Additionally, 15% indicated that their process is informal, which is noteworthy. While such an approach can offer flexibility, it is essential to acknowledge the potential risks and challenges of lacking a defined framework.

Additionally, in the Strategy Measurement section, 22% of respondents indicated that their organizations do not have a formal performance management system (PMS). The lack of a PMS presents various challenges. It hinders strategy execution and restricts the organization’s capacity to adapt to changes and seize opportunities. This issue is further reflected in the Strategy Execution section, where 57% of professionals admitted being aware of instances where their organization’s strategy had failed.

What’s new in the 2024 edition?

Considering the concerns identified in the previous State of Strategy Management Practice Report, it is essential to recognize that strategy management practices must evolve to meet organizational needs and adapt to the external environment. To assess whether improvements have been made and if organizations in the Middle East have advanced their strategy management practices, The KPI Institute conducted another research this year. With an expanded focus on the Middle East and North Africa (MENA), the findings will be presented in the State of Strategy Management Practices Report – 2024 MENA Region. 

The report includes data from more than 100 organizations and insights from leaders of leading companies. In addition to the three main sections and areas of interest, this edition has been further refined with a new section dedicated to advice from The KPI Institute’s group of experts on developing more effective organizational systems for strategy planning, measurement, and execution.

The State of Strategy Management Practices Report – 2024 MENA Region will be available in October. Sign up now for our newsletter and follow us on LinkedIn to be among the first to learn about its release and any other updates on our publications.

“The pursuit of strategic excellence in performance management continues to be a cornerstone for nations striving to deliver exceptional public services. Certain countries have emerged as frontrunners in this context, setting a high bar for strategic planning and execution,” writes Marcela Presecan, Head of Research at The KPI Institute (TKI), in the cover story of Performance Magazine Issue No. 30, 2024 – Government Edition.

The latest edition of Performance Magazine provides a comprehensive exploration of how such pioneering nations enhance government effectiveness through innovative strategies, effective performance management practices, and adaptability to emerging trends and technologies. The publication’s In-depth pieces highlight governments excelling in those areas and analyze their successful journeys based on  TKI’s Government Services Index 2023. 

In the magazine’s Interviews section, experts and practitioners offer actionable insights into how government performance is being redefined by forward-thinking approaches in various aspects, such as workforce development, strategy planning and implementation, and the adoption of artificial intelligence.

Moreover, by examining successful case studies and sharing expert opinions, Performance Magazine equips readers with the knowledge needed to navigate the complexities of modern governance, thrive amidst them, and drive impactful change in their organizations.

As nations seek ways to improve public service delivery, this edition of Performance Magazine serves as an essential resource for understanding and implementing the strategies that shape resilience and progress.

Design the future and explore the blueprint for better governance. Grab a copy of Performance Magazine Issue No. 30, 2024—Government Edition. A digital version is available for free download via the TKI Marketplace, or you can order the printed edition on Amazon.

In today’s competitive business environment, key performance indicators (KPIs) are crucial for guiding organizations toward their goals. KPIs offer clear and measurable insights into performance and help businesses track progress, identify areas for improvement, and make data-driven decisions. By translating complex data into actionable metrics, companies using KPIs can stay on course and achieve sustained growth. Committed to helping organizations achieve such excellence, The KPI Institute (TKI) is pleased to present its Top 25 Key Performance Indicators (KPIs) – 2024 Edition series.

The Top 25 KPIs Reports are designed to share TKI’s expertise on utilizing KPIs for performance measurement. These reports aim to familiarize readers with the most relevant KPIs in their industry or functional area. Additionally, the reports offer a practical, step-by-step guide for improving performance, which highlights how KPIs can bring greater clarity, focus, and enhancement to any performance measurement process.

The 2024 edition of the Top 25 KPIs reports features a two-page KPI Documentation Form Template. The first page includes updated fields based on the latest research and analysis from TKI, and the second page provides essential guidance on KPI reporting. It features practical examples of KPI results and illustrative designs for scorecards and dashboards for each KPI featured in the report.

First in the 2024 series, the “Top 25 Sustainability KPIs – 2024 Edition” provides a meticulously curated list of the most relevant and influential KPIs that can help organizations track their sustainability performance. These KPIs are selected based on extensive real-world data, ensuring they reflect the most pressing and actionable areas relevant to sustainability.

The report gathered the 25 most commonly used KPIs for measuring sustainability efforts from 2023 to 2024. The methodology involved ranking KPI examples listed on smartKPIs.com based on their popularity during the specified period.

To uncover the top 25 sustainability KPIs, download the digital copy today via the TKI Marketplace or order a printed copy from Amazon. 

Key performance indicators (KPIs) serve as essential navigational tools, guiding organizations toward success in both strategic planning and operational execution. 

According to the State of Strategy Management Practice Global Report – 2023, “KPIs are extensively employed in two main areas: employee performance evaluations and corporate performance assessments.” Using KPIs in employee evaluations establishes clear expectations, tracks progress, and offers feedback. Similarly, KPIs employed in corporate performance assessments track progress toward strategic goals.

The KPI Institute launched a series of free infographics called KPI of the Month to offer insights into the practical application of KPIs. Each infographic focuses on a particular KPI that provides explanations of terminology and addresses key challenges related to its use. The monthly infographics include profile, calculation, balanced scorecard focus, data profile, targets, and practical recommendations.

To ensure that you stay informed and updated, we’ve compiled the KPI of the Month from the second quarter of 2024: $ Customer Lifetime value, # Cycle time in Agile, and % Projects with benefits realized. These KPIs not only highlight essential aspects of customer engagement, operational efficiency, and project management, but also play crucial roles in promoting sustainable growth and enhancing organizational agility. Let’s take a look at each KPI and its function:

KPI of April:  $ Customer Lifetime value – This indicator “measures the monetary value a company anticipates earning from a customer throughout their lifetime as a paying client.” Its purpose is to determine the value of customers based on their unique characteristics. Moreover, utilizing this indicator can assist organizations in refining marketing strategies, improving customer retention, and maximizing long-term profitability. To learn more about the $ Customer Lifetime value, download the poster on TKI Marketplace.

KPI of May:  # Cycle time in Agile – The purpose of this indicator is to assess the effectiveness of the development process of a team. It determines the average amount of time needed to accomplish a task from the time it starts the development process until it is finished and delivered. The # Cycle time in Agile helps find areas where processes can be streamlined by measuring output and delivery speed across several iterations. Download the free digital poster via TKI Marketplace.  

KPI of June: % Projects with benefits realized – This indicator measures the proportion of projects in the portfolio that have achieved or realized the expected benefits in relation to the total number of projects in the portfolio. Projects that use the benefits realization method seek to offer particular outputs in addition to strategic aims. To learn more about practical applications for this indicator, get a free copy of the poster from TKI Marketplace.

To widen your KPI expertise with an extensive collection of documented KPIs across diverse industries and functions, visit smartKPIs.com— a leading online platform dedicated to performance measurement and KPI management. It hosts the world’s largest database of documented KPI examples, offering resources such as KPIs by industry and department, and dashboards. Check it out now!

Is data analytics in your organization struggling to make an impact on decision making and lead the road for better results? You are not alone. Only 26.5% of responding companies in the 2022 Big Data and AI Executive survey reported themselves as having successfully transformed into data-driven organizations. Over 90% of executives saw the greatest barrier against being data-driven is the organization’s culture and employees’ skills.

The set of skills that is crucial for data-driven transformation lies under the umbrella of data literacy, which 82% of managers expect all employees to have, according to another survey by Forrester. Yet, only 40% of employees say they are provided with the data skills they are expected to have.

One of the main ways of cutting through this data literacy gap and initiating its development within an organization is to implement good data visualization practices. To inform, persuade and engage employees and managers at different levels, nothing is better than transforming cold numbers into well-crafted visuals presented in the proper context.

Implementing good data visualization practices is the main goal of the Certified Data Visualization Professional course of The KPI Institute. 

Course overview

This course will improve communication within your company through visual displays. Through practical applications, you will learn how to communicate visually in an effective way and how to increase reporting efficiency, leading to a better understanding of the presented data, and thus, to smarter and quicker strategic decisions.

The course approaches its goal of helping organizations implement optimal data visualization practices through ensuring that participants are able to:

• Identify data visualization fundamentals and best practices
• Apply data reporting principles in business settings
• Generate optimal graphs, data presentations, dashboards and BSCs, using Microsoft Excel, PowerPoint and PowerBI
• Acquire the ability to critique data visualizations based on well-established concepts and assessments

Benefits and importance

By becoming a Certified Data Visualization Professional, you will gain a wide range of benefits that include:

• Receiving relevant guidance for developing visual representations in order to discover, understand and communicate information
• Creating better and more relevant reports by understanding the fundamental concepts in data visualization
• Offering intelligible data sets to decision-making parties through creating excellent graphical representations
• Improving your performance in presenting data and enhance viewer experience
• Gaining access to a wide variety of templates, toolkits and resources developed by The KPI Institute
• Obtaining 40 CPD credits to include in your CPD records for your professional body, institute, regulator or employer

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. You will evaluate your current skills, join an interactive online forum, and understand the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and take the certification exam.
3. After-course stage: You will be a part of thought-provoking forum discussions and explore additional readings. You will be able to create an actionable plan based on your organization’s needs.

Course syllabus

The core course comprises 11 learning modules:

1. Data visualization parameters
2. Data collection and preparation
3. Visual communication channels
4. Visualization structure
5. Visualization format
6. Visualization expression
7. Pivot charts in Excel
8. Data presentations in PowerPoint and Excel
9. Dashboards in Excel and PowerBI
10. Scorecards in Excel
11. Visualization assessment

Flexible learning options

The KPI Institute offers this course in both face-to-face and live training formats, scheduled around the year to accommodate different format and time preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course sessions participation
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam
• Certified Professional Diploma: upon successfully completing all three stages of the learning experience and once the full payment has been received by the contractor
• CPD Certificate of Attendance: provided once you achieve Professional Status

Don’t you think it’s time for your organization to leverage its data insights for greater impact? Become a Certified Data Visualization Professional. Enroll today and invite your colleagues!

In the constantly shifting business world, the demand for agility and innovation is constant. The Global Performance Audit (GPA) Unit, the strategy and performance assessment division established by The KPI Institute (TKI), persistently strives to help organizations like the Public Investment Fund (PIF) to identify their strengths, address weaknesses, and continuously improve their performance management systems through evidence-based evaluations and targeted recommendations.

PIF’s recent achievement of the highest recognition in strategy and performance management – Level 5: Optimized underscores their exceptional dedication to excellence and their proficiency in developing and sustaining a robust strategic framework. This accomplishment not only highlights the PIF’s impressive capabilities but also demonstrates the vital role that the GPA Unit plays in supporting organizations in reaching such esteemed levels of performance management and strategic excellence.

Join us as we celebrate the remarkable success of PIF. Watch the video above, provided by the GPA Unit, and explore their official YouTube channel for more insights and updates.

The GPA Unit is committed to delivering the most thorough performance management system maturity assessments and guiding businesses towards achieving their highest potential. For further information, please visit their official website: www.gpaunit.org

Around 67% of the world’s population, or 5.4 billion people, are now online, according to the International Telecommunication Union’s (ITU) report, “Facts and Figures 2023.” Apparently, the demand for high-speed Internet access is increasing, and the telecommunications industry should make sure that its infrastructure can handle the growing usage without compromising quality.

But beyond infrastructure upgrades, it is important that organizations can effectively sustain their systems to constantly meet their goals and maintain reliable service for customers. One approach to achieve this is the implementation of performance measurement systems. This will allow organizations to gather data on network efficiency, easily identify bottlenecks, make well-informed decisions regarding infrastructure investments, and most of all, deliver better customer service.

Providing leaders, professionals, and the broader business community with essential knowledge and resources, The KPI Institute (TKI) curates a collection of diverse learning materials and opportunities in strategy and performance management and adjacent fields every month. Some of these resources, while released years ago, remain highly relevant due to their timeless principles and adaptability to changing business dynamics as well as their enduring value and insights for today’s challenges.

This month, TKI is pleased to present comprehensive, research-based resources focusing on telecommunications.

Articles (FREE): Explore these featured articles from Performance Magazine: 

• $ Telecom subscriber acquisition cost
• % Call setup success rate (CSSR)
• Verizon Communications and the HR Balanced Scorecard
• Decision-Making: An Applied Case of Problem-Analysis and Solutions Finding

The Telecommunications KPI Dictionary: The key performance indicator (KPI) taxonomy used in this dictionary covers all major functions of the telecommunications industry, such as call center and telecommunications. The content covers establishing a robust workforce, improving people policies, practices, and systems, ensuring that the financial and operational telecom models meet their goals, and providing information on the quality of inbound and outbound calls.

Call Center Scorecard: This represents a catalogue of the KPIs used by the call center in order to manage and measure its strategic performance. The KPIs are grouped in the four traditional perspectives of the balanced scorecard, each containing objectives and KPIs that describe and assess the performance of the organization.

Call Center Performance Management System Toolkit: Featured here is a visual snapshot of the overall system for managing and measuring performance within the call center, including the system tools and processes and the connections between them.

Customer Service Call Center Dashboard: This is designed for managing and measuring performance of inbound call centers. The tool contains a repository of the most relevant and widely spread KPIs in the call center industry. While pre-populated with KPIs and other relevant data, this template can be customized for the specific needs of your organization. A Customer Service Call Center Dashboard Administrator Guide is also included with each purchase to make template customization an easy process.

Global Performance Audit Unit (GPA Unit), the strategy and performance audit division of The KPI Institute, is proud to announce that the Public Investment Fund (PIF) has successfully achieved the highest level of accreditation: Level 5: Optimized. This follows a comprehensive assessment of PIF’s strategy and performance management system.

“This prestigious recognition highlights PIF’s commitment to excellence in the field of strategy, performance measurement, and performance improvement, complementing and reinforcing PIF mission to support investment opportunities and drive economic transformation in Saudi Arabia. GPA Unit and The KPI Institute remain committed to unlocking organizational potential and empowering entities through rigorous research, expert insights, and innovative capabilities,” said Adrian Brudan, GM of GPA Unit and VP of The KPI Institute.

The accreditation acknowledges PIF’s exceptional performance in:

• Strategy Planning: Demonstrating a robust and coherent strategic framework that aligns organizational goals with operational execution.
• Performance Measurement: Implementing precise and comprehensive Key Performance Indicators that drive informed decision-making and accountability.
• Performance Improvement: Continuously enhancing processes and practices to achieve superior outcomes and foster a culture of excellence.

GPA Unit conducted the assessments using a comprehensive methodology based on its PMS Maturity Model framework. It involved detailed analysis on over 300 items that reflect industry best practices, designed to gauge the complexity of organizational capabilities in the strategy and performance management field.

PIF is a global investment powerhouse and the world’s most impactful investor, enabling the creation of new sectors and opportunities that will drive the economic development, diversification and transformation of Saudi Arabia and shape the future for the global economy. Actively investing over the long term to maximize sustainable returns, PIF has been the investment partner of choice for global opportunities. PIF’s stability has been recognized by international credit ratings agencies: PIF is rated A1 by Moody’s with a positive outlook and A+ by Fitch with a stable outlook.

PIF’s partnership with GPA Unit is part of PIF’s work in exploring new ways and new perspectives to allow it to carry out its mandate better. GPA Unit’s work assists PIF to allow analysis of where PIF can grow in its performance management practices.

The accomplishment is a testament to PIF’s promising strategy and robust performance management system, as well as the well-established practices that drive PIF’s success and its position as one of the largest and most impactful sovereign wealth funds. The acknowledgment complements and reinforces the recent recognition of PIF as the single most valuable brand among the world’s sovereign wealth funds.

The achievement was formally recognized during an award ceremony that took place in Riyadh on June 6, 2024. The event was hosted by Saad Alkroud, PIF Chief of Staff and General Secretary of the Board of Directors.

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About PIF

PIF is the investment engine driving economic transformation for Saudi Arabia and the world. With an ambitious program to deliver Vision 2030, PIF invests in projects, companies and partners to diversify the Saudi economy, stimulate growth in every major sector, and create new opportunities for investment and employment.

And as a global investor and catalyst of change, PIF actively partners with the most pioneering organizations across the world to accelerate their growth, and transfer the technology and knowledge needed to build industry ecosystems of the future.

Since 2017, PIF has established 94 companies and injects at least SAR 150 billion into the local economy each year. Through strategic investments and partnerships across the Saudi public and private sector, PIF is driving the transition to a more sustainable economy, and laying the foundations for local and international partners to invest in the economic and societal transformation of Saudi Arabia. 

For more information, visit the website at www.pif.gov.sa

About The KPI Institute and the GPA Unit

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 20 years of experience and a combination of academic and practitioner research in the field of strategy and performance, GPA Unit has developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084

According to the 2022 Big Data and AI Survey, 97% of participating organizations invest in data initiatives, yet only 26.5% report that they have created a data-driven organization. The great barrier lies within the difficulty of creating a data culture.

One of the main aspects of building a data culture is to foster data literacy among managers and executives. Such literacy includes the ability to read, work with, analyze and argue with data, understand analytical methods and techniques applied, and describe the use case of application and resulting business value.

Developing such capabilities is what the Certified Data Analysis Professional course of The KPI Institute is all about.

Course overview

The Certified Data Analysis Professional is the first level of the Data Analysis Program. It is a hands-on training course aimed at equipping professionals with the necessary concepts and tools to perform basic statistical and analytical reporting activities and generate value out of existing data. 

The course provides participants with the knowledge required for understanding distinct methods used in analyzing data and statistical interpretation of quantitative and qualitative data and becoming proficient in using key Microsoft Excel features. Participants can expect to reach the following learning objectives:

• Developing a hands-on, practical overview of data analysis and connected topics;
• Integrating statistical concepts and analysis tools that are widely used in corporate analytics environments;
• Analyzing examples of practical applications for statistical methods used in solving real-life business issues;
• Acquiring mastery of Microsoft Excel Data Analysis features by learning to use statistical techniques through practical examples.

Benefits and importance

By becoming a Certified Data Analysis Professional, you will harness the following benefits:

• • Obtaining the most relevant data, by setting up a customized data analysis process
  • Understanding the data analysis process, its methodology, and logical framework
  • Obtaining the necessary knowledge to analyze complex data and to interpret results
  • Improving the organization’s decision-making process, by gaining knowledge on data analysis and interpretation;
  • Receiving the management team’s buy-in, by sharing with them the utility of implementing a customized data analysis methodology in daily business activities;

• Obtaining 40 CPD credits to include in your CPD records for your professional body, institute, regulator or employer

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. Participants will assess their current skills, engage with their fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and undertake the certification exam.
3. After-course stage: Here, participants will engage in thought-provoking forum discussions and explore additional readings. They will be able to develop an actionable plan tailored to their organization’s needs.

Course syllabus

The core course comprises 14 modules that gradually build on theory towards application and start from basics to advanced.

1. Business understanding
2. Data collection
3. Data preparation
4. Data Exploration
5. Descriptive statistics
6. Sampling
7. Estimation of population
8. Hypothesis testing
9. Z-test and t-test
10. Analysis of variance
11. Chi-square tests
12. Simple linear regression
13. Multiple linear regression
14. Time series

Flexible learning options

The Certified Data Analysis Professional course is offered frequently in English and Arabic to accommodate everyone’s schedule and language preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course sessions participation
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam
• Certified Professional Diploma: upon successfully completing all three stages of the learning experience, as well as the full payment received by the contractor
• CPD Certificate of Attendance: provided once you achieve Professional Status

It’s time to cut through the data culture gap and transform your organization into a data-driven one. Enroll today and become a Certified Data Analysis Professional!