Government performance looks different today due to the changes that took place in the world in the past two years. The 24th edition of Performance Magazine offers deep dives and practical insights into new developments, strategies, trends, and transformations in the public sector.

The issue highlights findings from The KPI Institute’s Government Service Index Report 2022, a pragmatic review of public service performance in the post-pandemic era that covers seven world regions, 66 countries, five dimensions, and 32 indicators.  The data were analyzed according to five dimensions: adaptability, talent, digitalization, governance, and impact.

In the cover story, “The future of public service: key trends in strategy and performance management,” Dr. Hisham Ahmad Kayali, a strategic and performance management specialist in the UAE, wrote about what the future of public services should look like. The other articles readers can find are:

• “How the COVID-19 pandemic shaped political governance”
• “Strategic approaches on the use of digital tools and data to improve the delivery of public value”
• “Web 3.0: the next frontier for e-government services”
• “The United Arab Emirates: the world’s leader in government services”
• “Making an impact: how the Netherlands promotes the general welfare”

The latest Performance Magazine also addresses today’s most pressing questions related to government performance: How can a motivational culture impact the performance of public servants? What is important in measuring the performance of public services? How can public entities better communicate strategies to citizens?

By drawing on The KPI Institute’s 19 years of experience in performance management, Performance Magazine provides its readers with prime resources, industry updates, interviews, case studies, expert recommendations, and global perspectives on strategy and performance management. The magazine covers strategy planning, strategy execution, employee performance, benchmarking, data analysis, and data visualization.

Readers can access industry updates and exclusive insights into becoming state-of-the-art professionals and high-performance organizations from subject matter experts, seasoned consultants, practitioners, business leaders, academicians, and research analysts.

To learn more about government performance, download the latest Performance Magazine for free via TKI Marketplace or order the print version from Amazon.

The United States ranks first worldwide in embracing digitalization to improve the growth and well-being of society, according to The KPI Institute’s Government Services Index 2022.

With a pillar score of 0.9059, the US emerged as the top performer in four out of five indicators:  government procurement of advanced technology products, availability of latest technologies, cost of redundancy dismissal, online e-participation, and e-government development.

Norway topped the list in terms of fixed broadband subscriptions and came second overall in the digitalization dimension. The other three frontrunners in digitalization are the Netherlands, the United Arab Emirates, and the United Kingdom.

“The pandemic has prompted a quantum leap into online and digital environments that governments worldwide need to adapt to. A ‘digital access for all landscape’ has become the new normal in the post-pandemic world. As part of this landscape digitally empowered governments need to secure broader access to digital connectivity, apply human centric design approaches in both digital and physical environments, develop robust digital data infrastructures to ensure smoother operations,” the report states.

The Government Services Index 2022, a pragmatic review of public service performance in the post-pandemic era, covers seven world regions, 66 countries, five dimensions, and 32 indicators. Apart from digitalization, the four other dimensions in which countries are assessed are adaptability, talent, governance, and impact.

Adaptability refers to “the ability to adapt to changes to develop a flexible public service apparatus” while governance “reflects on the public services as an enabler of the government to implement its policies and provide key services for the population.” Talent examines “how learning and knowledge are built inside the public services environment, as well as to the quality of talent available on the national labor market.” Governance examines “the public services as an enabler of the government to implement its policies and provide key services for the population.”

“With the advent of smart devices, sensors and drones the number of ‘machines,’ or otherwise ‘computers’ has exploded. It thus becomes a mission of the highly digitized government to increasingly look into encouraging human interactions with such physical technology so as to reduce redundancy and foster new labor opportunities. The latter would have to be tied into growing IT talent, moving towards having human resources managing code environments and systems, technological robots and devices, setting standards, providing security and supporting implementation.”

Download The Government Services Index 2022 for free here. For inquiries regarding the Index, contact Marcela Presecan, Head of Research:  [email protected], or +61 (390) 282 223.

In 1992, Robert S. Kaplan and David P. Norton introduced the balanced scorecard (BSC) to the private sector as a method for measuring performance beyond financial outcomes. This tool reflects the four major dimensions of an organization: financial, customer, internal processes, learning, and growth.

According to Kaplan and Norton, BSC translates a company’s strategic objectives into coherent performance measures using a comprehensive framework. Moreover, they believe that BSCs can lead to “breakthrough improvements” in the areas of product, process, customer, and market development.

In her article titled “The Balanced Scorecard: Outsmarting design and implementation traps,” Marcela Presecan, head of research, explained the 10 areas that must be examined before using BSC in an organization: strategy drafting, management identity, bureaucracy, employee perception, communication without understanding, lack of common vocabulary, getting over the experimental scorecard, standardizing balanced scorecard design, adapting to the business environment, and commitment of the organization. “When implemented with its full potential in mind, the balanced scorecard is one of the best reflections of an organization’s contribution to the real operating environment,” she wrote.

Meanwhile, Manoj Dubey, a consultant at TKI, argued in an article that the concept of BSC must be revisited. “The perspectives of BSC, especially internal processes and learning and growth, should evaluate the quality aspects of an organization in Industry 4.0. It should ensure that strategy formulation, strategy execution, and performance measurement system are aligned to new technologies,” he wrote. “A traditional approach of BSC leads to fixed or orthodox KPIs which are not relevant in today’s technological scenario. The concept should revolve around improving processes using the latest IT; this includes having new KPIs.”

To get more perspectives and information on BSC, check out this specially curated resources.

Articles

• How Apple uses the balanced scorecard
• The balanced scorecard of Philips
• How to use a balanced scorecard in a board’s performance evaluation
• The balanced scorecard: review and criticism
• Insights on developing a bank’s balanced scorecard

Webinar

Understanding the components of the Balanced Scorecard System – Following a performance management process, the final step regarding a company’s key performance indicators (KPIs) after data gathering is reporting and decision-making. It is crucial that this step is done correctly, as it has an important impact on how organizations utilize KPIs to inform decisions. The focus will be on understanding proper reporting guidelines, along with using business analysis techniques for better decision-making and improved initiatives for performance enhancement.

Certification

The KPI Institute’s Certified Balanced Scorecard Management System Professional provides participants with relevant knowledge on how to develop and implement a balanced scorecard system. It also offers a comprehensive overview on the many benefits any organization can extract from the BSC system implementation. Sign up here.

Advisory Services

Through The KPI Institute’s advisory team, organizations and professionals have access to a diverse range of services from KPI advisory calls to complex performance management systems implementation spread over 12 different practice areas, including BSC. If you want to improve your current level of performance using a clear and concise toolset, the BSC is the answer. TKI’s experts and consultants are here to support you in this performance management journey by developing and implementing the BSC system down to the employee level. Learn more here.

Reports featuring the most popular KPIs of 2022 are now all available at The KPI Institute’s Marketplace platform. This series covers different contexts in which KPIs can be used by professionals and offers up-to-date information and resources on selecting and using KPIs.

The most popular KPIs were processed based on the data from smartKPIs.com, the world’s largest database of documented KPIs. In every report, users will find a KPI profile, analysis, notes on KPI reporting, and other details pertaining to performance measurement.

Explore the most popular KPIs in their respective industries or areas through the KPI of the Month poster collection, which can be downloaded for free:

KPI of January: # Days on market – measures the number of days a property stays on the market on average, between the listing for sale and the contract signing

KPI of February: # Berry ratio – measures the ratio of an organization’s gross profits to operating expenses

KPI of March: % Production First Time Yield (FTY) – measures the percentage of good units produced as per specifications from the first run of the process, out of the units going into the process

KPI of April: % Hospital bed occupancy rate – measures the percentage of beds in the hospital that are occupied by patients on a daily basis, out of the overall number of hospital beds

KPI of May: # Pick-to-ship cycle time for customer orders – measures the average time (in hours or days) from the moment of picking the order to the moment of shipping the product to the client

KPI of June: # Liquidity ratio – measures the available cash or other assets easily convertible into cash that could cover short term payables

KPI of July: % On time departures – measures the percentage of flights that are departing within 15 minutes from the initially scheduled take-off time out of the total number of flights scheduled for departing

KPI of August: % Project schedule variance – measures the variance in terms of schedule, revealing the alteration between the planned project timeframe and the actual project phase

KPI of September: % Production uptime – measures the percentage of the utilized operation time, from the planned available production time

KPI of October: % Employee turnover – measures the rate at which employees leave the organization in a given period

KPI of November: # Lost Time Injury Frequency Rate (LTIFR) – measures the number of work-related incidents generating time loss that are occurring per one million hours worked

KPI of December: $ Revenue Per Available Seat Hour (RevPASH) – measures the restaurant’s revenue on a per available seat hour basis.

Learning how to achieve organizational excellence is now easier with the accessibility of performance trends software, digital content, research reports, and learning opportunities today.

The KPI Institute’s Publishing Team curated the following resources related to trends, best practices, and solutions in strategy and performance management.

Software

Peopleforce

PeopleForce (peopleforce.io) is a cloud-based management system  that incorporates tools, functions, and software solutions for a company to automate  all HR & Recruitment related processes.

Sisense Fusion Platform

Sisense Fusion Platform (sisense.com/product) is a  Business Intelligence solution allowing to  transform data into insightful interactive dashboards. It facilitates the decision-making process through key features and user-friendly interfaces that make analytics and visualization tools easy to work with. 

Tableau Software

Tableau (tableau.com) is an intuitive platform that enables a robust Business Intelligence infrastructure and data-driven decision making. Its characteristics make it easy to integrate with legacy systems and to do a deep dive in any data dimension. 

Cascade 

Cascade (cascade.app) is a strategy execution platform that provides solutions to effectively manage the complex nature of multiple strategic plans. The user-friendly and easy to customize interface enables a real-time tracking of key initiatives and milestones of a project. 

SAP Analytics Cloud

SAP Analytics Cloud is a cloud-based system that integrates BI, augmented and predictive analytics, and planning capabilities. It offers advanced analytics across businesses as the analytics layer of SAP Business Technology Platform. SAP Analytics Cloud has unique connectivity to SAP applications and seamless access to heterogeneous data sources. This enables users to combine analytics and planning.

ADP Workforce Now

ADP Workforce Now is the only cloud-based, all-in-one HR solution that adapts to your work style. Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities are all available through ADP Workforce Now.

Qlik Sense

People can make better data-driven decisions and take action with Qlik Sense. This system provides enhanced analytics for every business need, from visualization and dashboards to natural language analytics, customized and embedded analytics, reporting, and alerting. The innovative associative technology combines human intuition with AI-powered insights to provide unrivaled data combining and exploration capabilities. 

Books

OKRs, From Mission to Metrics: How Objectives and Key Results can help your organization achieve great things

By Francisco S. Homem de Mello

Implemented and promoted successfully by some of the most significant brands in the world, like Google, Accenture, Twitter, and many others, OKRs is a goal setting tool that has become the modern alternative to performance management systems. Through meaningful research and by combining  theory with best practices, the author provides an insightful approach on how to better understand and implement OKRs in your organization. Available on Amazon

Performance Measurement for Local Government Management

By David N. Ammons

“Performance Measurement for Local Government Management”’ is packed with valuable insights to gain an overview of critical management practices. This book guides readers towards a  practical framework and provides examples of techniques for successfully executing a performance measurement system that can guide local governments to achieve  meaningful outcomes for their communities. Available on Amazon

See Sooner, Act Faster: How Vigilant Leaders Thrive in an Era of Digital Turbulence (Management on the Cutting Edge)

By George S. Day and Paul J. H. Schoemaker

In the middle of digital turbulence, the ability of an organization’s leadership to predict risks, detect opportunities, and respond promptly is critical to its survival. Strategy experts George Day and Paul Schoemaker’s book provides tools and an action plan with suggestions for leaders to encourage vigilance and adaptability in the workplace. The authors believe that acting wisely is essential in the era of digital instability, so in See Sooner, Act Faster, they recommend methods for constructing dynamic option portfolios. 

Stop Overthinking: 23 Techniques to Relieve Stress, Stop Negative Spirals, Declutter Your Mind, and Focus on the Present (Mental and Emotional Abundance)

By Nick Trenton

Thinking too much or too long about something is known as overthinking. This book understands your experiences, the difficult circumstances you have put yourself in, and the consequences of your mind getting drowned in anxiety and tension. This book will guide you through the challenges of overthinking, using thorough and ways based on scientific approaches. These steps aim to help you untangle spirals of unhealthy thoughts, build a habit of mind decluttering, and break the negative patterns you feel and think. 

Build: An Unorthodox Guide to Making Things Worth Making

By Tony Fadell and Roger Wayne (Published by HarperAudio)

This book is an advice encyclopedia compiled with personal anecdotes, practical guidance, and unique insights into some of the 20th century’s most influential items and people. Fadell and Wayne treat this book as “a mentor in a box” catering to young graduates and professionals, and CEOs who wish to advance in their careers. 

Podcasts

Performance Management and KPIs – Past, Present & Future

By Aurel Brudan 

Organizations can gain a competitive advantage through enhancing Performance Management practices. Aurel Brudan, CEO of The KPI Institute, highlighted concepts related to Performance Management and its dynamics over time in this podcast. He also delves into interesting trends in Performance Management. Available at kpiinstitute.org/education/podcasts/

How I Built This with Guy Raz

By Guy Raz

Guy Raz is the founder of Built-it Productions and described by The New York Times as “one of the most popular podcasters in history’.” This podcast is all about the ideas and stories of innovators and entrepreneurs. If you want to begin an entrepreneurship journey or want to know how others work, this podcast is a must in your playlist. Available on Apple Podcasts

Thinking Like An Economist

By Betsey Stevenson & Justin Wolfers

This podcast empowers you to make better economic decisions. Leading economists Betsey and Justin introduce you to big ideas in economics and show you how they are implemented in real life. Available on Spotify

Research

State of Strategy Management Practice Report – 2022

For 2023, The KPI Institute has prepared the annual calendar with premium training programs for executives available as virtual classrooms, face-to-face groups, or self-paced eLearning classes. Furthermore, we will continue to share practical insights from our research programs and disseminate publications to empower professionals and organizations to enhance and adapt their performance management to everyday challenges.

With 19 years of experience in providing performance solutions, The KPI Institute is now a global research organization with over 200 employees from 17 different nationalities serving thousands of clients around the world. We are proud to have trained over 13,500 professionals in strategy and performance management related disciplines. Our wide global reach would not have been possible without the support of our 37 partner organizations.

Our consultancy division has supported tons of organizations ranging from holding companies and corporations to government agencies. Success stories were promoted by some of our clients that strive for business excellence.

Last year marked the launch of our first index –  Government Services Index 2022, a pragmatic review of public service performance in the post-pandemic era, covering 7 world regions, 66 countries, 5 dimensions, and 32 indicators.

2023 will be an important year.

For professionals looking to advance in their career paths and organizations seeking solutions to modern business challenges, Live-Online Certifications 2023 and face-to-face Certified Courses 2023 – MENA or SEA region can meet your learning and development needs with courses that are based on advanced research and rigorous frameworks.

The KPI Institute continues to partner with global organizations in delivering the world’s first global certification to validate performance management and KPIs expertise.

On that note, I wish everyone a happy and successful 2023!

Cristina Mihăiloaie

Business Unit Manager – Research Division

The KPI Institute 

Phone: +61 (390) 282 223 | +40 (749) 424 517

Email: [email protected]

The KPI Institute recently interviewed Dr. Keith A. Clinkscale, the Strategic Planning and Performance Management Director at Palm Beach County, Florida, USA, to find out how the hospitality, travel, and tourism industry has been recovering from drought during the COVID-19 pandemic.

Here is an excerpt of the interview, which will be published in the next issue of Performance Magazine – Print Edition.

TKI: Can you share any “legacy” management practices that have lost their relevance in recent years? 

Dr. Clinkscale: Our recognition of operating in “silos” is driving more team collaboration. Some of the legacy practices in government were about “staying in your lane.” Many departments and organizations develop vertical expertise. Sometimes, they do it without input or knowledge of what is happening to their left or right. The trend is to move forward, collaborate, team up across disciplines, and generate more creative solutions through diverse and different perspectives.

TKI: What are your major challenges in managing performance? 

Dr. Clinkscale: One of the major challenges in managing performance is busy people. Sometimes people think they are too busy to manage performance. However, they are too busy not to measure performance. Taking a deep breath and looking at the data can position organizations to do the right thing based on data. Repeatedly convincing them of this can be a challenge.

TKI: What does the corporate performance management system of the future look like in the hospitality, travel, and/or tourism industry? 

Dr. Clinkscale: In the hospitality, travel, and tourism industry, the future of corporate performance management systems will make tracking trends over five years faster and easier.

We need to see how people respond to travel, hotel stays, and vacation activities. It is essential for us to understand what people value, and we need this information quickly, easy to decipher, and frequently as things change every day.

Keep an eye out for Performance Magazine – Print Edition No. 23 to be released on Amazon and TKI Marketplace this October, to dive more into our conversation.  For further updates. visit and follow The KPI Institute’s LinkedIn page.

Editor’s Note: Below is an excerpt of an article written by Islam Salahuddin, a Business Research Analyst at The KPI Institute. “The Key to Developing a Powerful Data Strategy” is originally published in the 22nd PERFORMANCE Magazine – Printed Edition.

Amidst the buzzing world of data, companies may find themselves directly diving into analytics due to the fear of falling short and missing out. However, many resources can be spent on catching up on the race but end up with no real results.

That happened to 60-85% of big data projects, which IBM reported to have failed because they focused solely on technology. IBM added that the projects did not have a data strategy and a data-centric culture supporting  business objectives. 

Meanwhile, the Massachusetts Institute of Technology’s MIT Technology Review Insights survey of 357 business leaders and decision-makers in July 2021 has revealed that only 20% are implementing a data strategy. While 30% of the respondents have a data strategy in place, they believe it still has gaps.

What Makes Executing a Data Strategy at Scale Difficult

According to 42% of MIT’s respondents, the main challenge for implementing a data strategy is access to “more sources of data, including demographics, competitor, and geospatial information.” Thirty-four percent admit they need help with extracting meaningful insights from their data, while some believe they need “better tools and infrastructure for data storage and analytics.”

In the survey’s report, “in unpredictable times, a data strategy is key ,” says Ishit Vachhrajani, Enterprise Strategist at Amazon Web Services,  emphasizing that all the challenges mentioned by the respondents can be blamed on “cultural obstacles” within their organizations.

“We talk a lot about technology, but one problem we hear from leaders is overly centralized, HIPPO-based decision-making that stands in the way,” Vachhrajani said. He also blames the challenges to governance structures that are no longer effective in bridging people who understand and work with data and frontline employees involved in decision-making and customer interaction.

In the same report, Jonathan Lutz, Director of Technology at Aquiline Capital Partners, describes the implementation of a successful data strategy as an “all-hands effort.” He recommends strong support from the top and buy-in across the organization.

For Vachhrajani, a successful data strategy is driven by leaders who invest in equipping people with the right skills and adopting technology across the company.

To learn more on how to establish an effective data strategy, read the full article in the latest edition of PERFORMANCE Magazine. The 22nd PERFORMANCE Magazine – Printed Edition caters the role that data plays in transforming organizations as they achieve excellence, growth, and success. Grab your copy in the TKI Marketplace now!

Editor’s Note: “Four Business Intelligence Trends in 2022” is an article written by The KPI Institute’s Research Analyst, Brian Kiprop. This piece is originally published in the 22nd Performance Magazine – Printed Edition.

As the year progresses, entrepreneurs and managers are developing growth strategies as they establish data-driven cultures in their companies. Business intelligence assists in making data-driven decisions by utilizing data infrastructure, tools, and best practice benchmarks. Many businesses can identify new opportunities by having a wide view and utilization of data. This could spark change, eradicate inefficiencies, and adjust to market changes.

To determine the trending scientific business intelligence concepts for 2022, we conducted secondary research by collecting recent publications from the Scopus engine, the largest database of highly influential scientific publications. In 2022, there are 45 documents from a range of disciplines; computer science (28), Engineering (22), Decision Sciences (11), Social Sciences (11), Mathematics (6), Business and Management (5), Energy (2), Materials Science (2), and Biochemistry and Molecular Biology (1). 

Since all 45 documents have been published this year in well-recognized journals like Springer and Emerald, we exported the data for analysis to the latest version of Voss viewer software released this year. Voss viewer software is a data visualization tool developed at the Center for Science and Technology Science at Leiden University. 

Our results from a keyword analysis show four keywords (concepts) predominant in up-to-date publications of business intelligence by researchers in 2022. They include business intelligence, information analysis, artificial intelligence, and decision making. 

Business Intelligence

As a standalone concept and the most occurring keyword (32 instances) in our research, business intelligence is an attractive area of interest for businesses and researchers. Business intelligence enables companies to make fast decisions by understanding historical and current data in a business context. These will promote better performance, assess customer behavior patterns, analyze competitors, and identify market opportunities. 

When designing business intelligence tools, IBM suggests that companies adopt an easy-to-operate business intelligence analytical solution, integrating data sources from different platforms and understanding capabilities like artificial intelligence and machine learning before implementation. 

Microsoft uncovers four stages that business intelligence undergoes, from raw data to reports and insights. Step 1 involves data collection, followed by spotting patterns in the data. The third step focuses on visualizing the data, while the last step concerns taking action on findings in real time. 

Information Analysis

The information analysis concept has 16 occurrences across our literature review. Information analysis is known to be part and parcel of intelligence gathering to influence firm decisions. After gathering the business data, assessing data sets to provide insights is crucial for deciding the actions to take from them. Data can then be processed using a different range of tools, and some of the major software are Microsoft Power BI and Tableau. 

The tools for data analysis usually consisted of dashboards, visualizations, data mining, Extract Transfer Load, reporting, and Online Analytical Processing. However, the most popular among users are visualizations and dashboards.

Artificial Intelligence 

Artificial intelligence refers to systems and machines that draw knowledge from previous experiences, adapt fresh inputs, and conduct human-like activities. In our study, we found artificial intelligence to have four keyword occurrences. 

According to Harvard Business Review, three types of Artificial Intelligence relate to solving business needs. The first one, process automation, enables administrative tasks like data transfer through emails to be updated in the recording system. The second is cognitive insight, which utilizes algorithms to determine patterns in large amounts of data and generate insights. Lastly, cognitive engagement comprises intelligent agents and chatbots that respond to customer inquiries. 

Decision Making

In our findings, decision-making had a keyword occurrence of five across all 45 papers. Decision-making is an essential outcome of collecting business intelligence. Many companies want to make better decisions concerning their strengths, weaknesses, opportunities, and threats within their business environment. 

In Minggao Yang’s paper on the influence of business intelligence on the financial performance of innovative companies, the author finds a direct correlation between business intelligence and business performance, thereby confirming that data-driven choices influence business profitability positively.

Managers and founders looking into expanding business intelligence capabilities to identify and act on sustainable and profitable opportunities could benefit from understanding the four emerging concepts in business intelligence. As collecting business intelligence requires basic skills in analyzing data, one can consider taking The KPI Institute’s Certification in Data Analysis to build or upgrade their data analysis skills.

Since the beginning of 2022, the TKI Research Division has been relentless in its commitment to generate genuine forward-thinking ideas to address modern business challenges while promoting best practices and structural and strategic approaches for organizations. From new courses to new publications, the team continues to shine as a leading expert in strategy and performance management.

The TKI Research Division, the unit at The KPI Institute dedicated to producing high-quality, leading-edge research, provides practical frameworks, tools, and modern education programs for business leaders and professionals as they develop their knowledge, expand their capabilities, and provide strategic direction to their organizations.

Below are some of the division’s accomplishments in the first half of the year.

Publications

• Top 25 Property Transaction KPIs – The report compiles the most popular 25 KPIs used by Real Estate Transactions function and provides quantifiable measurement of the main components that lead to a successful strategy implementation.
• Top 10 Property Management Key Performance Indicators – This is a collection of posters that brings together an overview of how KPIs are measured in practice nowadays — by combining input from the smartKPIs.com community with research and analysis from The KPI Institute`s editorial team.
• Top 10 Real Estate Transactions Key Performance Indicators – The list includes % Capitalization rate, # Apartment size, # Real estate demand, and # Days on market.
• Top 10 Real Estate/Property Key Performance Indicators – Some of the KPIs featured in this report are % Cash-on-Cash Return (CCR), % Net Rentable Area to Gross Floor Area, % Vacancy rate, and # Real estate demand.
• KPI of the Month – January to June 2022 (English & Arabic) – Each KPI of the Month Infographic sheds light on a specific KPI by clarifying its terminology and addressing the most challenging aspects of using it in terms of profile, calculation, Balance Scorecard focus, data profile, targets, and in-practice recommendations.
• Performance Magazine Printed Edition Issue No. 21 – The 21st issue of PERFORMANCE Magazine dives deep into the state of strategy and performance management as organizations worldwide recover from the pandemic and face uncertainties.
• Primary Research Study: State of Strategy Management Practice Report 2022 – This is an international primary research study conducted by The KPI Institute from November to December 2022. The report identifies the latest issues, trends, and challenges impacting the field of strategic planning, KPI usage, and strategy execution.

Training

• Certified Performance Management Professional v2.0 – Learn how to manage and improve organizational results by rooting out operational issues based on underperforming KPIs, performing cause and effect analysis, managing/cascading initiatives and designing an overall action plan for organizational improvement.
• Arabic translation for different certifications: Certified Strategy and Business Planning Professional, Certified Performance Management Professional, Certified OKR Professional
• First graduate candidate in Executive Education for Graduate Certificate in Strategy and Performance
• Expanded CDP accreditations
• Micro-certificates
  • Certificate in Employee Performance Management Maturity Assessment – This micro-certification course explores the essential elements to develop an employee performance management system in organizations and also assesses its complexity using a maturity model.
  • Certificate in Performance Measurement Maturity Assessment – This is a micro-certification training focused on enabling participants to audit the performance measurement practices of organizations, by providing not only a standard evaluation methodology, but also the fundamental best practices in measurement of organizational performance.
  • Certificate in Performance Improvement Maturity Assessment – This micro-certification training aims to equip professionals with a maturity evaluation tool to identify with ease and objectivity the strengths and weaknesses of a performance improvement framework and to provide insights into the essential best practices needed for successful usage of KPIs in organizations.
  • Certificate in Strategy Planning Maturity Assessment – This micro-certification course explores the essential elements of developing a strategy planning framework in organizations and assessing its complexity using a maturity model.

Client Projects

• Research; Benchmarking / market research study on training portfolio and training operations
• Research: Global Index Report on Public Sector Performance
• Audit: Integrated Performance Maturity Assessment for three companies
• Audit: Employee Performance Management Maturity Assessment for one company

Moving Forward

For the rest of the year, the TKI Research Division will focus on strengthening its internal capabilities, optimizing its training portfolio, updating its course materials, marketing its products and services, and introducing learning reinforcement programs.

The team aims to develop the body of knowledge for its Center for Strategy and Business Planning, Center for Organizational Performance, and Center for Data Analysis, Visualization, and Analytics.

Building strong partnerships is also one of the division’s priorities this year. They aim to provide more training options to TKI’s partners and seal new partnerships with key organizations, such as universities, professionals, and associations.

For more details and inquiries, contact Cristina Mihăiloaie, Business Unit Manager – Research Division:  [email protected], +61 (390) 282 223 or +40 (749) 424 517.