After last year’s successful participation, The KPI Institute’s European Division is involved, for the second year in a row, in making a difference for the community it activates in!
The Certified KPI Professional and Practitioner Training Courses in Jeddah were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. Facilitated by Adrian Brudan, General Manager TKI EMEA, these courses were held in Jeddah, Kingdom of Saudi Arabia, between 17th – 21st of May 2015.
Talent retention starts with an excellent planning, according to the organization’s needs. Each talent management initiative directly influences the retention of future employees.
This webinar aims at providing the information you need for managing performance within all talent management-related processes (talent planning, recruitment and selection, as well as onboarding), with the final purpose of having a pool of talent that will accelerate organizational performance.
The webinar was designed to address the most common performance-related challenges that Call Centers encounter, namely KPI selection. The general framework of a Performance Management architecture, as well as examples of commonly used Call Centers KPIs are also available.
Monitoring performance through KPIs has a long tradition in call centers, transforming this industry in one of the most mature in terms of performance management. Because of the unique mix of people, processes and technology involved, imagining a call center without a well-defined performance management system is rather difficult.
The KPI Institute- the global authority on performance through Key Performance Indicators (KPIs) research and education is media partner of Marcus Evans- Supply Chain Analytics Conference, held in Amsterdam, between the 3rd and 5th of June 2015, at Radisson Blu Hotel.
Monitoring performance through KPIs has a long tradition in call centers, transforming this industry in one of the most mature in terms of performance management. Because of the unique mix of people, processes and technology involved, imagining a call center without a well-defined performance management system is rather difficult.
This webinar was designed to address the most common performance-related challenges that Call Centers encounter, namely KPI selection. The general framework of a Performance Management architecture, as well as examples of commonly used Call Centers KPIs will also be offered during the webinar.
The webinar was dedicated to presenting 12 different scenarios where performance can be improved, at various levels across the company (organizational, divisional, departmental and employee level), within specific capabilities (project, process, quality and customer service) and in relation to different stakeholders (suppliers, joint ventures, executive board, as well as at the personal context).
The KPI Institute, the global authority on Key Performance Indicators (KPIs), research and education,releases two qualitative studies: the “Performance Management in 2014” report, accompanied by a second study, the “Performance Management in 2014: GCC Special Edition.”
The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Employee Performance Management Professional training course, scheduled for the 10 – 12 June 2015 in Kuala Lumpur.
The course will clarify key, specific, detailed concepts and will provide practical tools and techniques for implementing, improving or maintaining the company’s employee performance management system.
The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Strategy and Business Planning Professional training course, scheduled for the 8 – 12 June 2015, in Kuala Lumpur.
The course will help participants improve long-term organizational performance, by exploring the framework that provides the foundation of a successful business strategy and through the use of strategic planning tools.
