Monthly Archives: April, 2023

Impact of environmental sustainability on businesses

April 26th, 2023 Posted by KPIs 0 thoughts on “Impact of environmental sustainability on businesses”

With the world facing many environmental challenges, including climate change, pollution, and resource depletion, companies acknowledge the need to prioritize sustainability in their operations. 

According to a survey conducted by the United Nations Global Compact and Accenture, almost 98% of CEOs recognize the importance of sustainability and see it as a core part of their role. Moreover, a report by the Global Reporting Initiative found that 73% of the world’s largest companies are now reporting on their sustainability performance. Additionally, over 25% of businesses reported cost savings as a result of their sustainability investments.

Not only is it a moral imperative but it is also increasingly becoming a business essential as consumers, investors, and governments demand more sustainable practices from businesses. The Global Sustainable Investment Alliance reports that sustainable investments reached $35.3 trillion globally in 2020, up 15% from 2018. Furthermore, a survey revealed that over one-third (34%) of the population is willing to pay a 25% premium on average for sustainable products or services.

But there is still much progress to be made. Monitoring performance using key performance indicators (KPIs) can provide insights into environmental performance and aid in monitoring waste reduction and management.

One example is The KPI Institute’s KPI of the Month: % Waste reused, recycled, and recovered. This KPI helps businesses identify the proportion of reused, recycled, or recovered from the total waste generated during the reporting period. Its purpose is “to provide an indication of the performance management efficacy and commitment to corporate social responsibility and sustainability actions.”

This KPI of the Month endorses the Zero Waste Hierarchy framework, which aims to promote sustainable choices, minimize waste, and conserve resources. The framework is divided into seven parts: redesign, reduce, reuse, recycle, recover, residuals and unacceptable. 

To know more about how to use the % Waste reused, recycled, and recovered indicator, download the free poster through The KPI Insitute Marketplace

The KPI of the Month Infographic features a KPI by providing its definition and presenting the challenges of using the KPI in terms of calculation, Balance Scorecard focus, data profile, targets, and recommendations for implementation. It is a valuable resource for practitioners, academics, and consultants working in performance management.

The United Arab Emirates: the world’s leader in government services

April 19th, 2023 Posted by Publications 0 thoughts on “The United Arab Emirates: the world’s leader in government services”

The United Arab Emirates (UAE) is the world leader in public services performance based on The KPI Institute’s Government Services Index 2022. The index is built on six dimensions that were chosen considering key value drivers for high-performing public services and includes 32 indicators. UAE has recorded an overall index score of 0.92 and above 0.80 for all indicators within the index, ranking first in two dimensions: Adaptability and Talent.

The report also shows that UAE ranks first in the Adaptability dimension, which is characteristic of future-oriented nations capable of reacting to unforeseen developments by equipping themselves with innovative technology and benefiting from international and domestic societal support. 

Embedded in the country’s history, with a background of welcoming trade and business that goes back to early Gulf Cooperation Council (GCC) moments, the UAE has one of the most open economies in the world. UAE scored above 0.90 in all indicators of the Adaptability dimensions, from Value System (1.0000) to Legal framework’s adaptability and Digital business models (0.9132).  

With a top score as far as the value system indicator, correlated with a high score of national culture, the UAE demonstrates how the value system of their society, together with a strong sense of national identity, supports long-term welfare and competitiveness.

The UAE has understood the importance of adaptability as a factor of development, and it has taken great measures to enhance it over the years. The country’s initiatives ensure that government entities and the business environment cooperate and align their efforts to boost competitiveness while stimulating innovation and digitization as well as achieving social cohesion through prosperity and well-being for the members of the society. Based on that, the country has efficiently managed to weather the pandemic. The government’s responsiveness to the changes imposed by the COVID-19 crisis has been immediate and promoted further actions to mitigate its effects on the economy. 

Foreign direct investments were already encouraged, but the government’s efforts focused on increasing the liberalization of business activity in the middle of a pandemic. The Federal Law on commercial businesses was amended to remove the constraints that required all businesses to be chaired by UAE citizens and have 51% of shares held by an Emirati national. Now, more than 40 free zones allow 100% foreign business ownership. To stimulate the diversification of the economy, 122 economic activities across 13 sectors are qualified for the new law. 

A Virtual License system was launched in alignment with UAE’s positive attitude towards globalization and the local governmet’s achievements in the field of digital transformation. This system aims to allow foreign investors to virtually obtain permission to do business in the emirate of Abu Dhabi from anywhere in the world and thus enable cross-border digital trade. This openness to international business is not recent. The United Arab Emirates has a long history of encouraging private-sector growth through international trade sustained by numerous Free Trade Agreements with trade-related infrastructure and services.

Furthermore, the flexibility shown by the country’s authorities in addressing the current market challenges is a result of the frameworks that facilitate the adoption of new technology starting from 2001, with the launch of the UAE e-government portal. Since then, the government has implemented important advances in the digital transformation field. Federal Network (FedNet) is an initiative that connects government entities through a safe, ongoing, and private infrastructure. The UAE Pass provides citizens a digital identity that helps them access government services. The UAE Strategy for Artificial Intelligence focuses on transforming the country into an early adopter of emerging artificial intelligenece (AI) technologies in education, economy, government development, and community happiness. Emirates Blockchain Strategy aims to capitalize on blockchain technology to transform 50% of government transactions into the blockchain platform.

The latest initiative is the Digital Economy Strategy. It aims to double the contribution of the digital economy to the UAE’s non-oil gross domestic product (GDP) from 11.7% to over 20% within the next 10 years.

The UAE maintains its performance in the Talent dimension of the GSI, ranking first in the global hierarchy. Traits such as flexibility in policymaking, successful use of international assistance, a knowledge-based economy, and attractiveness for the skilled workforce, define a country excelling in this dimension based on the Index.

Seen as a pillar of stability in the region with high credibility in the international community, the UAE has an outstanding performance, registering scores above 0.90 for all indicators of the dimension, including Effective use of support (1.000), Policy learning (0.9932) and Brain retention (0.9108). The Effective use of international support indicator top score outlines the country’s affinities towards bilateral relations, while the Skilled labor pool and Competent senior managers indicators’ high scores are evidence of a competitive knowledge economy that prioritizes labor market productivity and economic growth.

The UAE has diplomatic relations with most countries of the world. It is a member of international organizations like the United Nations, the World Bank, the International Monetary Fund, and the Organization of the Petroleum Exporting Countries and a founding member of the Gulf Cooperation Council. Over the years, the government has capitalized on international Talent while working to refine and enhance its laws and institutions. As a result, it has become a role model of leadership and cohesion nowadays. Furthermore, the country’s response to the pandemic has demonstrated the sustainability of its development model. 

The stability and adaptability in face of crises have made the UAE a pole of attraction for migrant workers, who account for over 90% of the country’s workforce. Thus, several policies and initiatives aiming to support the labor market amid the ongoing pandemic have been launched.

One of them is the amendment of the Executive Regulation of the Federal Law “concerning Nationality and Passports.” The changes will allow investors, specialized talents, professionals, and their families to acquire Emirati nationality under certain conditions that will facilitate labor market efficiency and flexibility by enlarging the pool of talent.

The National Employment Strategy 2031 also supports the government’s efforts to build a “knowledge-based economy.” It promotes entrepreneurship and lifelong learning, cultivating the skills of the future, and enhancing knowledge and cultural diversity as means to attract skilled labor, especially women, in sectors such as technology, energy, transportation, and advanced science.

By being future-oriented and taking proactive actions, the UAE has successfully developed a governance model that can adapt and innovate in unforeseen conditions. Open to international relations, the UAE has become a thriving hub for global trade and a focal point for foreign investments. In turn, it has created job opportunities that attract within the local labor market’s various cultures and worldwide expertise. These considerations, correlated with the accomplishments in the indicators of the GSI 2022, make the UAE a leader in government services with best practices to learn from.


This article was first published in the 24th printed edition of PERFORMANCE Magazine. You can get a free digital copy from the TKI Marketplace here or purchase a print copy from Amazon for a nominal fee here.

Highlights of government performance around the world

April 14th, 2023 Posted by Research 0 thoughts on “Highlights of government performance around the world”

Explore how governments tackle new trends, models, actions, initiatives, and strategies.

New Zealand’s latest workforce data underscores diversity, fair pay

New Zealand’s “Public Service Workforce Data” for 2022, released by Public Service Commissioner Peter Hughes, gives an overview of employment trends in the public sector. The report covers workforce numbers, ages, genders, ethnicities, occupations, incomes, and gender pay gaps. The data is collected from staff payroll records of all 37 Public Service departments. 

One of the report’s highlights is the increasing diversity in public service. There are now 13.4% of public servants who identify as Asian, up from 9.4% in 2017 and 3.3% in 2000. Another area examined by the report is generational shift. It is estimated that the average age of employees in the public sector is declining. After peaking at 44.8 years in 2015/16, it has dropped to 44.0 years.

Data shows there are now 55.8% of women in senior management roles, up from 53.5% last year and 39.8% in 2010. Meanwhile, the public service gender pay gap decreased to 7.7% from 8.6% in 2021. | Source:

UAE to enhance AI utilization in government services

The UAE government launched the UAE Digital Economy Strategy, with a goal to increase the digital economy’s contribution to the GDP from 9.7% to 19.4%. Over 30 initiatives and programs are included in the strategy, which targets six sectors as well as five new growth areas.

During a meeting in Dubai, Omar Sultan Al Olama, Minister of State for Artificial Intelligence, Digital Economy and Remote Work Applications, said that the UAE Council for AI and Blockchain aims to create opportunities and foster collaboration between different departments. He also said that by adopting new technology and digitization solutions, the country would enhance its competitiveness and global leadership.

The AI Council discussed the implementation of artificial intelligence in critical sectors and ignited competitiveness among government entities. They also support the use of artificial intelligence as a working model and crucial tool in digital transactions in the fields of healthcare, energy, natural resources, blockchain, industry, transportation and logistics, and tourism. | Source:

Survey reveals what citizens look for in digital public services

In a 2022 survey conducted by Accenture, citizens from North America, Europe, and Asia-Pacific cited “ease of use” and “confidence in data security and privacy” as the top factors when asked what would make them more likely to utilize digital services. The survey also found that those who depended more on public services were the largest segment supporting accelerated digital interactions.

“The best step forward to improve customer experiences is to establish simple and secure processes so people can get what they need on the first try,” said Eyal Darmon, Accenture’s global public sector customer engagement lead. 

In the same context, public servants surveyed said that their cyber-security training was insufficient. Only one-third of them claimed to be receiving regular training on cyber and data security. | Source:

Australia plans to reduce emissions by 81%

According to a report issued by Beyond Zero Emissions (BZE) in 2022, clean technologies that are already in use in Australia, such as wind turbines and solar panels, batteries, heat pumps, electrolyzers, and electric cars with chargers, were determined to have the potential to reduce Australia’s greenhouse gas emissions by 81% by 2030. The plan relies on increasing rollout rates of these six key technologies over the coming years.

“Our research shows Australians that emissions-cutting technologies are here, we’re using them and there’s no reason why they can’t be scaled up to help us cut emissions, create jobs, and lay the economic foundations for modern and competitive export industries,” said BZE chief executive, Heidi Lee. | Source:


To learn more about government performance, download The KPI Institute’s The Government Services Index 2022 for free here. For inquiries regarding the Index, contact Marcela Presecan, Head of Research:  [email protected], or +61 (390) 282 223.

The KPI Institute signs a new partnership with LEORON

April 12th, 2023 Posted by Partnerships 0 thoughts on “The KPI Institute signs a new partnership with LEORON”

The KPI Institute has signed a partnership agreement with LEORON to provide face-to-face public sessions delivered in Arabic in the Kingdom of Saudi Arabia.

The successful delivery of numerous in-house sessions organized by LEORON and facilitated by The KPI Institute’s experts spurred discussions for further collaboration. The KPI Institute, a leading global research institute specializing in business performance, has established a long-term beneficial partnership in a recent agreement with the leading training provider in the Middle East, LEORON. 

LEORON will host two new public sessions in May 2023: Certified KPI Professional and Practitioner and Certified OKR Professional. These programs are designed for professionals at different levels requiring knowledge and development to measure business performance and success.

“The agreement with The KPI institute is yet another step in the right direction to expand and enhance our Arabic training portfolio in the Kingdom,” said Petar Dimovski, Head of Leadership Academy at LEORON.

“Partnering with The KPI Institute, which is the global authority on Key Performance Indicators (KPIs), is a great opportunity to offer our clients the highest standard of training and certification,” Petar added. 

Cosmin Chindris, The KPI Institute’s Director of Global Partnerships, also expressed his appreciation for the new partnership, “We are honored to further expand the valuable partnership with LEORON and organize the first editions of Arabic  Certified KPI Professional and Practitioner and Certified OKR Professional to be delivered as open programs in Riyadh.”

To find out more about the training courses offered in collaboration with LEORON, please visit: 

Moreover, if you require further assistance regarding the courses, please contact Cosmin Chindris through email: [email protected]

Join The KPI Institute’s webinar on how global trends impact strategy and performance management

April 5th, 2023 Posted by Events 0 thoughts on “Join The KPI Institute’s webinar on how global trends impact strategy and performance management”

Is your organization prepared to navigate the evolving global landscape?

The KPI Institute will host a webinar titled “2023 Business Pulse: 5 Trends Impacting Strategy and Performance Management” on April 12, 2023, at 22:00 PM GST, live on Webex. The event is tailored for executives and professionals in strategy and performance management seeking to position their organizations for success in the current business landscape.

The participants will gain key insights into the global trends that are influencing strategy and performance management practices. They can also share their on-the-ground experiences and seek advice from the experts. In addition, they will receive a complimentary copy of The KPI Institute’s Annual Global Brief 2023.

The speakers of the webinar are Islam Salahuddin and Cristina Mihailoaie. Islam the data expert at The KPI Institute’s Research Division, bringing together knowledge in data analysis and business research. He possesses valuable experience in conducting market research and business analysis, focusing on the infrastructure sector. His academic and background in mass communication and data-driven journalism further enhances his ability to provide unique insights and perspectives to his work.

As the business unit manager of the Research Division at The KPI Institute, Cristina is responsible for developing the strategy for the research business line and overseeing the development of new educational products. With extensive experience in the field, she has presented at numerous international conferences, such as the Human Resources Shared Services Summit and Expo in Chicago (USA) and the HR Directors Summit in Birmingham (UK). Her presentations offer valuable insights into optimizing performance management systems to provide added value to organizations.

Don’t miss out on this opportunity to learn how to stay ahead of the competition in the ever-changing business environment. You can register now by completing the form:


For inquiries, contact:

Alaa Safwan

Event Manager

Email: [email protected]

WhatsApp: +961 71 590 467

TKI People Awards: achieving success through team effort

April 4th, 2023 Posted by Awards, Employees 0 thoughts on “TKI People Awards: achieving success through team effort”

Achieving success in any organization is not only about individual achievements but also the collective effort of a team. The concept of teamwork has become increasingly important in today’s business environment as it allows individuals to collaborate towards a shared goal, leveraging their unique strengths and perspectives.

The KPI Institute (TKI)  has recently announced the Partnerships Department as the Team of the Quarter awardee for the fourth quarter of 2022.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.


Cosmin Chrindris, the Head of Partnerships, shared that despite the market conditions shifting and several markets remaining unsettled due to the aftermath of the pandemic, the partnership team successfully adapted and redirected their energy toward their most effective strategies. As a result, they were able to surpass their goals.

Today, we will explore the story of this remarkable team and their secrets to success. We will delve into the factors that led to their accomplishments, the challenges they faced, and how they overcame them.





Carmen Boboc

Partnership Manager


  1. What was the biggest accomplishment of your team this quarter?

One of the most significant accomplishments in quarter four was the Performance Management Masterclass for Human Resources Departments. This course was successfully delivered in Mauritius in partnership with Soft Skills Consultants.

The Performance Management Masterclass approaches performance management as a practice that enables alignment of the HR department with corporate strategy. It provides a framework, tools, and techniques for the HR department to effectively measure performance and optimize internal processes.

The course includes highly interactive and applicative sessions in which participants learn how to manage and improve results within any HR department. As part of this process, participants identify improvement initiatives and build the HR initiatives portfolio while aligning HR projects with departmental objectives.

  1. What do you like most about your team?

What l like the most about our team is even though we continue to live in uncertain times, we always manage to find solutions to overcome them, develop new markets for our services, and maintain long-term business relationships with our partners. I admire our perseverance and determination.

  1. Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

One of the challenges we faced was understanding our partners’ current market needs and challenges and developing new solutions. However, we overcome these challenges by working together to identify the root cause, brainstorm possible solutions, and then decide on the best course of action. We always support each other and provide assistance when needed.




Annisa Alifindira 

Research Analyst


  1. What was the biggest accomplishment of your team this quarter?

I believe that achieving the team’s financial target for the quarter is the biggest accomplishment of our team. 

  1. What do you like most about your team?

Since I work with Cosmin more often, I appreciate that he does not micromanage and never hesitates to show appreciation, not just to me but also to other divisions. He is quick to find solutions and alternatives. Also, I found Carmen and Doina to be willing to help me in times of need

  1. Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

I am responsible for the administrative and research tasks of the team, so I ensure that all tasks are completed on time and coordinate regularly with other departments, such as Educational Program.




Doina Popovici

Partnership Manager


  1. What was the biggest accomplishment of your team this quarter?

The biggest accomplishment of our team this quarter was exceeding our financial targets and successfully securing new projects through our local partners.

  1. What do you like most about your team?

What I like most about our team is how we share experiences, exchange impressions regarding different markets or regions, and discuss our approaches to addressing potential challenges.

  1. Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

I believe that through open communication, we can solve any issues. Our team encourages initiative and innovation, and we are always open to discussing ways to improve our internal processes


The Partnership team accomplished several noteworthy feats in 2022, such as providing a Performance Management Masterclass for the Human Resources Department, introducing the first customized and internally-delivered Certified Agile Strategy Execution Professional program, and advocating for the creation of a dedicated course focused on the Certified OKR Professional Methodology. According to Cosmin, while developing new courses does not fall within the department’s primary responsibilities, the Partnership team is proactive in identifying opportunities for growth in existing services and creating new courses to address untapped market potential.

Join the global partnership network of TKI and experience the unique advantage of marketing and the delivery of universal benchmarks for Key Performance Indicators (KPIs) selection, documentation, and reporting. To learn more about TKI’s Global Partnership, visit

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