Have you ever wondered how some organizations consistently achieve exceptional performance while others struggle to keep up? What if there was a way to uncover the secrets behind their success and unlock the full potential of your organization? 

Course overview

The Certified Performance Management Systems Audit Professional equips participants with the knowledge and skills to conduct comprehensive performance audits by assessing the maturity level of Performance Management Systems that drive organizational excellence. The program embeds over 10 years of research in performance architecture development, employing maturity models for capability maturity levels diagnosis. This learning session presents a rigorous approach to diagnosing and auditing the maturity of performance architectures across five capabilities: 

• Strategic planning 
• Performance measurement
• Performance management 
• Performance culture
• Employee performance management

Benefits and importance

• By joining the global community of Performance Management System Audit, you gain access to a multitude of advantages, which include ensuring you have the right tools, processes, and people in the right place for your Performance Management System
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one.
• Maximize the added value generated by your Performance Management System by elevating current practices to best practices.
• Educate stakeholders to be oriented toward continuous learning and improvement.
• Assess your organization’s maturity level using the full audit methodology developed by The KPI Institute in collaboration with the GPA Unit.

Course structure and methodology

The course is structured into three stages, with an estimated duration of 40 hours:

1. Pre-course stage: This initial phase ensures a smooth transition into the training program. Participants will assess their current skills, interact with peers through an engaging online forum, and establish the foundation for a collaborative learning experience.
2. Core-course stage: During this stage, participants can opt for live online sessions or in-person interactions. They will actively participate in experiential learning, fostering a high level of interactivity. Additionally, they will complete their Individual Learning Maps and take the certification exam.
3. After-course stage: In this final phase, participants will participate in stimulating forum discussions and explore supplementary readings. They will have the opportunity to craft an actionable plan tailored to their organization’s specific needs.                                          

The Certified Performance Management Systems Audit Professional course also provides participants with a lot of meaningful resources like materials, samples, and toolkits (Desired State of Evolution, Strategy Map, Performance Scorecard, Performance Dashboard, Performance Healthogram, Initiatives Portfolio, Performance Management System Architecture, Monthly Performance Management Process, Employee Scorecard).

Course syllabus

The core course comprises nine learning modules:

1. The Role of the Performance Management Systems Audit
2. The Capabilities of an Integrated Performance Maturity Model Framework
3. Performance Management Maturity Assessment Methodology
4. Evidence-based Assessment
5. Perception-based Assessment
6. Interview-based Assessment
7. Data Interpretation
8. Audit Reports Consolidation
9. Audit Outputs

Flexible learning options

The course is regularly available in multiple languages, accommodating every participant’s schedule and language preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course session participation.
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam.
• Certified Professional Diploma: Upon successfully completing all three stages of the learning experience, as well as the full payment received by the contractor.
• CPD Certificate of Attendance: provided once you achieve Professional Status.

Seize the opportunity to unleash your organization’s potential through efficient performance management. Enroll today to become a Certified Performance Management Systems Audit Professional!

The KPI Institute (TKI) marks its 20th anniversary with innovation milestones, market reach growth, and network expansion. Founded in 2004 by its CEO, Dr. Aurel Brudan, TKI has evolved from being a global pioneer, advancing the field of strategy and performance management into a diversified ecosystem leveraging its research expertise, science, and technology for both business and societal progress.

From building the world’s largest database of documented KPIs to launching enterprises dedicated to various business and lifestyle solutions, TKI has set the standard for structuring knowledge and foundational principles to address a broad range of sectoral challenges.

TKI has delivered educational programs to over 29,000 participants across 60 countries. In addition to its 40 partner organizations across the globe, TKI has its own four offices established in Australia (headquarters), Europe, Middle East, and Southeast Asia. TKI’s standards for performance excellence are best captured by the company’s accomplishments in various areas. Some of the highlights are:

Product and service innovation: Driven by a learner-centric philosophy, TKI started offering its courses in three formats from 2020: face-to-face, live-online, and self-paced. This move signifies the company’s commitment to its participants and their ever-changing needs and participants.

Global partnerships: To make world-class education accessible and impactful, TKI sets an industry standard for professional training organizations by offering the first global certification to validate performance and KPI management expertise.

Strong clientele worldwide: TKI’s multidisciplinary expertise has been sought by major brands, government institutions, and organizations worldwide.

Premium educational programs and certifications: The KPI Institute designed the Postgraduate Diploma in Strategy and Performance to develop a new generation of executives armed with strategic mastery and agile leadership skills. TKI has also introduced alternative learning programs, such as microcredentials in various areas of expertise, to respond to the growing need for upskilling. See our latest release on AI for business productivity.

Research and publications: smartKPIs.com, a database featuring over 21,383 documented KPIs, results from an intensive, ongoing research endeavor by TKI. Another critical moment in this aspect is the release of The Government Service Index, which examines foundational elements that contribute to the success of government services and aligns them with globally recognized indicators.

Publishing: Performance Magazine is celebrating its 10th anniversary this year. The number of downloads in 2023 compared to 2022 increased by 40%, and the magazine features interviews with experts from major brands such as Google, Microsoft, SAP, Global Reporting Initiative, and more.

Talent acquisition and growth: TKI has scaled its workforce to over 350 employees from different parts of the world and over 20 nationalities, reflecting its mission to leverage cultural diversity.

Community and Networking Prowess: The KPI Institute has reached a significant milestone, cultivating an online community with over 70,000 followers across social media and more than 50,000 LinkedIn group members, highlighting our emphasis on building strong networking links as a key component to improving knowledge flow. 

As TKI celebrates 20 years since its inception, our vision for the future is focused on exploring new horizons, empowering communities, and striving for excellence to achieve organizational success and contribute to the common good.

Marking a year of accomplishments, The KPI Institute (TKI) is geared up to continuously deliver top-tier training programs to professionals and organizations worldwide in 2024. These programs are designed to equip them with the most up-to-date knowledge and tools for crucial business domains, such as strategy, performance management, data analysis, and customer service.

TKI, a global leader in performance management training and certification, remains committed to meeting the ever-changing demands of the dynamic business environment with the recent launch of the 2024 course calendars: Live-online Global Certifications 2024, Dubai Training Courses 2024, and Southeast Asia Training Courses 2024. 

The 2024 training calendars feature in-demand certifications like the Certified KPI Professional and Practitioner and the Certified Strategy and Business Planning Professional. The KPI Professional and Practitioner training courses aim to provide participants with an in-depth understanding of the challenges associated with key performance indicator (KPI) measurement and practical strategies to overcome them. To ensure a seamless learning experience, TKI offers a wealth of resources, such as toolkits, templates, case studies, and exemplary practices from successful global organizations.

Similarly, the Certified Strategy and Business Planning Professional course is designed to help professionals cultivate a strategic mindset, grasp fundamental strategy planning concepts, apply strategy planning tools through individual and collaborative exercises, and analyze industry best practices by examining real-world examples and engaging in discussions.

Today’s professionals are also engaging in contemporary programs such as Certified OKR Professional and Certified Data Analysis Professional to gain the skills required to address the current needs of the corporate landscape.

Amid the intricacies of the modern business world, The KPI Institute certifications serve as a catalyst for professionals to achieve success, presenting a globally acclaimed approach characterized by steadfast standards, rigorous research, and exceptional leadership. In 2023 alone, TKI facilitated learning experiences for 6,086 individuals through 372 in-person and live session courses from January to November 2023.

Whether someone is looking to advance in their career, undergo a transition, or ensure their organization stays competitive, The KPI Institute has something to offer. Explore the full calendar of training programs and secure seats for the upcoming year here.

An increasingly used performance management tool in organizations worldwide is the balanced scorecard (BSC). This is according to the latest report released by The KPI Institute on strategy management. The BSC provides a comprehensive framework for monitoring and managing performance across various business dimensions, including financial, customer, internal processes, and learning and growth. However, despite its numerous advantages, effectively adopting the BSC presents some obstacles.

Ensuring that the BSC aligns with the organization’s strategic goals is one of the main challenges. Developing relevant performance metrics requires an in-depth understanding of the mission and vision of the organization. Without this alignment, the BSC is just a collection of metrics that do not drive the desired outcomes.

Another issue lies in collecting and managing the data required to support the scorecard. Organizations usually struggle to acquire reliable and timely data, which can affect their capacity to accurately monitor performance. Furthermore, data saturation can become an obstacle, as companies may be tempted to track too many indicators. This may result in information overload and inefficiency.

Communication and staff buy-in are also major challenges. Employees may resist the changes brought about by the BSC and consider it an additional layer of bureaucracy. To overcome this reluctance and make sure that they know what the scorecard is for, it is important to use effective communication and engagement techniques.

For professionals who want to learn how to overcome these challenges, discover real-life cases, and explore solutions, join the Certified Balanced Scorecard Management System Professional – Live Online course. The KPI Institute is holding the year’s last session from December 4 to 8. 

Make your last move of 2023 count and secure your spot by registering here.

Editor’s Note: This excerpt was originally published in the Ask Our Experts section of PERFORMANCE Magazine Issue No. 26, 2023 – Data Analytics Edition. Islam Salahuddin, a business research analyst and data expert at The KPI Institute, answers, “How can organizations bridge the knowledge gap between data analysts and non-technical stakeholders and decision-makers?”

Bridging the gap between data teams and non-technical stakeholders should be a multi-way effort. 

From the technical side, data analysts first have to be aware of business needs and then adopt communication best practices. Insights should be delivered in the plain language of stakeholders, eliminating technical jargon and providing business context. Data storytelling techniques should be leveraged to ensure communication is engaging and persuasive.

From the side of stakeholders, having a high level of data literacy is key to avoiding communication gaps and insight misinterpretations that can lead to distorted decision-making.

Moreover, as hierarchical organizational gaps widen in larger businesses, having mediator roles can also be beneficial. These roles can be performed by experienced business analysts or specialized positions like data translators. Making room at the management tables for data-experienced managers and chief officers will bridge the gap more easily.

From a big-picture perspective, developing a wider data culture environment within an organization can eliminate such gaps on different levels. Business data maturity can only be achieved if business objectives are aligned with and then enabled by data uses, which highlights the importance of crafting a data strategy in alignment with the overall business strategy.

Ready to bridge the gap between data teams and non-technical stakeholders? Elevate your data skills through The KPI Institute’s Certified Data Analysis and Certified Data Visualization Professional courses.

The KPI Institute has signed a partnership agreement with LEORON to provide face-to-face public sessions delivered in Arabic in the Kingdom of Saudi Arabia.

The successful delivery of numerous in-house sessions organized by LEORON and facilitated by The KPI Institute’s experts spurred discussions for further collaboration. The KPI Institute, a leading global research institute specializing in business performance, has established a long-term beneficial partnership in a recent agreement with the leading training provider in the Middle East, LEORON. 

LEORON will host two new public sessions in May 2023: Certified KPI Professional and Practitioner and Certified OKR Professional. These programs are designed for professionals at different levels requiring knowledge and development to measure business performance and success.

“The agreement with The KPI institute is yet another step in the right direction to expand and enhance our Arabic training portfolio in the Kingdom,” said Petar Dimovski, Head of Leadership Academy at LEORON.

“Partnering with The KPI Institute, which is the global authority on Key Performance Indicators (KPIs), is a great opportunity to offer our clients the highest standard of training and certification,” Petar added. 

Cosmin Chindris, The KPI Institute’s Director of Global Partnerships, also expressed his appreciation for the new partnership, “We are honored to further expand the valuable partnership with LEORON and organize the first editions of Arabic  Certified KPI Professional and Practitioner and Certified OKR Professional to be delivered as open programs in Riyadh.”

To find out more about the training courses offered in collaboration with LEORON, please visit: https://www.leoron.com/search?q=KPI 

Moreover, if you require further assistance regarding the courses, please contact Cosmin Chindris through email: [email protected]. 

The KPI Institute will conduct a series of face-to-face performance management classes in Dubai, United Arab Emirates in 2023. The Certified Courses are designed to improve organizational and individual performance through first-rate resources, industry best practices, and guidance from esteemed performance management consultants.

The KPI Institute’s certification programs have been awarded to experts from various industries, such as oil and gas, constructions, finance, retail, airlines, healthcare, telecommunication and many more. In a highly demanding and increasingly agile world, the certifications ensure that professionals are ready to meet their goals and overcome challenges and achieve business excellence.

Among the training courses available to professionals in Dubai are the Certified Employee Performance Management Professional, Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Agile Strategy Execution Professional.

It is time to take your professionalization to the next level.

Check out The KPI Institute’s Performance Management Training Courses schedule in Dubai.

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

For inquiries, contact:

Teodora Gorski

Managing Director MENA

E: [email protected]

M: +971 55 787 6427

Alexandru Muntean

Head of Customer Engagement

E: [email protected]

M: +40 747 060 997

As the year winds down, people look back on accomplishments and lessons learned along the way, but what might 2023 hold? While today’s business environment is ever-changing, one thing is constant: adaptability is key to performance excellence.

With this, The KPI Institute remains committed to providing performance improvement solutions for professionals and companies worldwide. For 2023, the global research firm will continue to deliver premium performance management training courses in different countries. 

 The KPI Institute has also granted its clients and partners access to its learning and training opportunities by going online with many of its most popular courses. Some of these are the Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Benchmarking Professional.

The certifications represent life-long qualifications that serve as a key differentiator for top performers. Participants can enjoy top-of-the market resources, business- and research-based insights, and valuable perspectives from subject matter experts, all in a comprehensive learning experience that enables professionals to meet and match their highest ambitions.

Start the year right with The KPI Institute’s performance management training courses.

Check out the Live-Online Certifications 2023 calendar!

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The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

For inquiries, contact:

Cristina Mihăiloaie

Business Unit Manager – Research Division

Phone: +61 (390) 282 223 | +40 (749) 424 517

Email: [email protected]