Take a deep dive into the newest PERFORMANCE Magazine – Printed Edition. 

The 23rd PERFORMANCE Magazine – Travel Issue reveals the new strategies established by hotels, airlines, restaurants, and other industry participants in the aftermath of the pandemic. This issue unveils the difficulties these industry face in reviving their operations and everything in between that affects their community, efficiency, and performance.

What Is Inside the 23rd PERFORMANCE Magazine?

Get updates and inclusive insights on the recent status of businesses in the tourism and travel industry. Have a glimpse at the extended and newest edition of a report compiled with the top key performance indicators (KPIs) in the airline industry and explore fresh approaches to reviving the hospitality industry.

Learn about new ideas, best practices, case studies, agile practices, and insightful perspectives on strategy planning and execution, performance management cycles, benchmarking, data analysis and visualization, and the use of KPIs.

Determine how silo transformation can improve organizational performance directly from Dr. Keith Clinkscale, Strategic Planning and Performance Management Director in Palm Beach County, Florida, USA. Take a look at the tools they developed in monitoring and evaluating their performance and discover it helped them advance their competition in the industry. 

Travel the world of strategy and performance management through recent initiatives of hospitality, tourism, and travel industry in different countries, as well as through interviews with subject matter experts, seasoned consultants, practitioners, business leaders, academicians, and research analysts. Seize the recommended tools, webinars, podcasts, and talks you will encounter on the final pages of the magazine.

To get your own copy of the 23rd PERFORMANCE Magazine – Printed Edition, visit TKI Marketplace. You can download a free digital copy there! You can also get an additional printed copy of the magazine through Amazon. 

We will be entering the last month of 2022. A new month that offers an ideal mood in setting objectives and new beginnings and starting strong foreshadows a powerful finish.

The KPI Institute (TKI) had an exceptional year, delivering live online and face-to-face courses to a much larger audience in different countries. TKI has officially launched strategy and performance management courses in Vietnam with a specialized module dedicated to Vietnamese. 

Moreover, TKI also released its four micro-certification courses: Certificate in Employee Performance Management Maturity Assessment, Certificate in Performance Measurement Maturity Assessment, Certificate in Performance Improvement Maturity Assessment, and Certificate in Strategy Planning Maturity Assessment. The maturity assessment model presented in these courses is TKI and Global Performance Audit Unit’s proprietary knowledge, compiled over +10 years of research and practical experience in the field of performance improvement.

TKI has also opened more face-to-face classes this year after conducting strictly online and live webinars to adhere to COVID-19 health precautions in 2021. In the first four months of 2022, TKI has already held over 55 days of face-to-face classes in different countries and cities, such as Saudi Arabia: Al Khobar, Riyadh, Jubail, and Dhahran; UAE: Dubai and Ras AL-Khaimah; Mauritius: Le Morne Brabant, Quatre Bornes, and Ebene; Karachi in Pakistan, Ulaanbaatar in Mongolia, and Cairo in Egypt.

To successfully end this year, TKI is continuously delivering quality content for online and face-to-face courses up until the 29th of December, covering everything from KPIs, OKRs, and strategy and business planning. So, if you do not have a plan yet on how to spend the year-end productively, TKI invites you to sign up and join any courses that fit your interests. For more information about the programs, you can check them HERE.

Furthermore, it is highly suggested that you keep an eye on TKI’s social media channels – Facebook, Twitter, and LinkedIn – for updates on courses that are coming up in the last four weeks of 2022 and how to sign up for them.

The Great Resignation made front-page news globally in 2021 and continues to be a contentious workforce issue this year. In a survey conducted by Gartner, results show that annual employee voluntary turnover in the United States is expected to increase by nearly 20%, of which 37.4 million employees are quitting their jobs until the end of 2022. 

Evaluating turnover is one of the key matters in Human Resources (HR) management because it has a significant impact on determining employee availability in the future. According to Forbes, having replaced an employee is more expensive than maintaining them as the entire recruitment procedure must be restarted, which takes more “time and resources.” Moreover, a high turnover rate leads to extra costs for finding a replacement, decreased productivity, a scarcity of experienced and efficient workers, and a lack of faith in the team’s abilities.

Employee turnover is unavoidable, regardless of industry or sector. But how can it be reduced? There are a lot of ways to reduce turnover but it should start within the organization. Promoting healthy company values and culture increases the motivation of employees to stay. Based on surveys, 46% of job seekers believe that company culture is essential and 15% reject job offers relatively because of the culture. In addition, 35% of American workers would not accept a job offer if the culture is not right even if the job offer is perfect for them. 

Once the company culture is established, choosing the right employee to join the organization is essential. Business Development Bank of Canada (BDC) Consultant Irene Lis believes that the first step in the employment relationship is recruitment. Also, Irene mentioned that organizations should hire employees not only for their skills and experience but also for their compatibility with the team and desire to be a part of the company.

If an organization aims to retain its employees, it should investigate and evaluate the reasons for employee retention and work to strengthen these. Forbes shared, “turnover rate is an excellent indicator of what is wrong or right with your human resources policies and the organization in general.”

The KPI Institute has released its key performance indicator (KPI) of the Month, which is % Employee Turnover. This indicator “measures the rate at which employees leave the organization in a given period.” Its goal is to demonstrate the effectiveness of employee management strategies and an organization’s recruiting process. 

To know more about this indicator and clarifications and its application in terms of profile, calculation, Balance Scorecard focus, data profile, targets, and in-practice recommendations, download your copy HERE. 

KPI of the Month is a collection of infographics focused on spreading The KPI Institute’s valuable knowledge about the application of KPIs in performance measurement.