Organizations are becoming increasingly more reliant on suppliers. The effort put into attaining higher performance levels ensures higher importance given to strategic partnerships and Supplier Relationship Management (SMR). This webinar presents the main tools and techniques that can be implemented in each step of an SRM process. Participants can learn how to identify the key elements of defining the necessary tools, in addition to efficiently developing them according to their needs, as a prerequisite for improved performance in SRM.

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Finalizing projects in due time, and according to their given specifications, is challenging, especially when the organization already has several projects on the roll. Therefore, project management, as one of the 6 performance improvement pillars, is a prerequisite for an efficient performance management.

But where does innovation fit? It is the force leading towards superior levels of performance, as it provides new solutions to existing problems, and it comes up with ideas for new products or services.

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September 23nd, 2015, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education, validates its commitment to supporting professionals on their journey to performance improvement by offering a new structure of membership options.

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Customer satisfaction has grown into becoming a key differentiator, offering a significant competitive edge and contributing directly to the success or failure of organizations. Therefore, an organization’s main objective should be to make and keep its customers satisfied and interested in purchasing new products and services.

In order to discover what customers think about your company and what can be improved, you can now deploy a series of tools and techniques for measuring customer satisfaction. This webinar presents key techniques and guidelines in order to support you in assessing your customers’ satisfaction.

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September 11^th was the last day of the Performance Improvement and KPIs Forum, held in Kuala Lumpur, Malaysia. The event was dedicated to all top and middle managers interested in improving performance at employee, departmental, or organizational level.

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The Balanced Scorecard was developed as a tool for measuring the performance of an organization, in a balanced manner. This was based on understanding the interdependencies between four key perspectives of a business: Financial, Customer, Internal Processes and People, Learning & Growth. In time, this tool was improved and refined, and an entire performance management system was created around it, in order to maximize its benefits.

This webinar outlines the best practices in designing and implementing a Balanced Scorecard based performance management system, guidelines which can be applied in any organization, regardless of its industry or functional area.

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The second day of the Performance Improvement and KPIs Forum has been successfully completed.

On the 10th of September 2015, leaders from all industries have joined this exclusive event to gather precious information on performance improvement tools, techniques and best practices for individual and organizational development.

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The Certified KPI Professional and Practitioner Training Courses in Abu Dhabi were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Khedher Khoshhal, these courses were held in Abu Dhabi, United Arab Emirates, between 30^th of August and 3^rd of September 2015.

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The Certified Strategy and Business Planning Professional Training Course in Singapore is part of a series of certification courses dedicated to rigorous usage of strategy planning tools in practice.

Facilitated by Radu Cocean, this course was held in Singapore, during 31^st of August and 4^th of September 2015.

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The KPI Institute analysts are now available to support you in finding the best solutions to the challenges encountered on the way to performance improvement, by accessing relevant insights, essential for success!

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