2015 Gala Winners: Customer Service Excellence Awards

On the 4th of June, 2015, The KPI Institute celebrated Customer Service excellence and innovation alongside top organizations from numerous industries. This special event was organized in the context of the Customer Service Management Conference.

The Customer Service Excellence Awards Gala, organised by Acumen Integrat, promoted customer-centric performance initiatives and prized best in class companies, which have proven commitment to their customers over time and have continuously striven for impeccable customer service.



The winners were designated based on a rigorous research study, conducted by The KPI Institute, which evaluated the degree of satisfaction regarding consumers’ interaction with different services and products suppliers in Romania. The study took place on a period of 6 months, enclosing 353 nominated companies, at 26 categoriers from 3 major domains.

“Through the Customer Service Excellence Awards Gala we have had the privilege of honoring the achievements of many exceptionally innovative organizations,” says Anca Andries, Marketing and PR Coordinator. “All of our nominees, finalists and winners should feel proud that their industry peers recognize them for business execution excellence.”

Among the Customer Service Excellence Awards Gala winners, we have the following, for some of the major categories:

Supermarkets: Kaufland

Clothing Retailers: H&M Hennes & Mauritz SRL

Beauty Shops: Yves Rocher

Electronics Shops: Altex Computers & Electronics

Mobile and Fixed-line Telecommunications: Vodafone Group Plc

Banking: ING Bank N.V.

Airlines: British Airlines

Utilities: GDF SUEZ

Hotels: Golden Tulip Hotels, Suites & Resorts

Coffee Shops: Starbucks Coffee Company

The KPI Institute would like to congratulate all the organizations that have been selected for the study and we hope that this initiative will encourage companies to strive for providing consistent, premium services as well as superior customer experiences.

The KPI Institute June 12th, 2015 Events