The Certified KPI Professional and Practitioner Training Courses in Kuala Lumpur were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Teodora Gorski, Managing Director TKI MENA, these courses were held in Kuala Lumpur, Malaysia, between 17th, 18th, 19th, 20th and 21st of August 2015.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• The pillars of KPI architecture;
• KPI selection.

The second day sessions covered the following discussion topics:

• KPI documentation;
• Data visualization – Designing KPI Dashboards and Scorecards;
• KPI data gathering and reporting.

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Generating value from using KPIs;
• Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Kuala Lumpur and Saudi Arabia, having different backgrounds and areas of expertise in their working fields like Petrochemicals, Telecommunication, Empowering Energy, Retail and Airlines.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• How to start in setting KPIs
• People buy-in
• Data gathering
• Data validation
• Linking KPIs across the organization
• Cascading KPIs across the organization
• How to measure the “right” performance
• Realistic target setting
• Employees set too low targets
• Creating the PM System Architecture

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Target setting
• Achieving KPI targets
• KPI Measurement
• Understanding the PM system
• KPI worked and Terminology
• KPIs related terminology
• Defining KPIs
• KPI selection
• Industry specific KPIs
• KPIs for profit/non-profit organizations
• NPS
• Performance culture
• Bonus system and R&R

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt in to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Certified KPI Professional Training Course in London is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager TKI EMEA, this course was held in London, UK, during 10th, 11th and 12th of August 2015.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• Understanding KPIs;
• KPI taxonomy;
• KPI typology.

The second day sessions covered the following discussion topics:

• KPI documentation;
• KPI selection;
• KPI in context;
• Working with targets.

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Data visualization – Designing KPI Dashboards and Scorecards;
• Data gathering;
• Working with data custodians.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from London, having different backgrounds and areas of expertise in their working fields like Beverage, Engineering & Construction, Consulting, Leisure, etc.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• KPIs accountability
• Selecting relevant KPIs
• Cascading KPIs
• Getting the buy-n for KPI usage
• KPI data gathering
• Deploying a culture based on performance
• Review of KPIs and objectives
• Stakeholder education
• KPI measurement/ documentation
• Frequency of measurement

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Difference between Objectives and KPIs
• How many objectives and KPIs
• Governance of the KPI framework
• Challenges with Performance management implementation
• Defining and implementing proper KPIs
• Defining the right KPIs
• Meeting KPI targets
• Key stakeholder involvement in the KPI establishment process
• Linking strategy with KPIs
• Aligning organizational performance
• Creating awareness and getting the buy in

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance: after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Certified Performance Improvement Professional Training Course in Kuala Lumpur is part of a series of certification courses dedicated to rigorous usage of a successful performance improvement system. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Teodora Gorski, Managing Director TKI MENA, this course was held in Kuala Lumpur, Malaysia, between 12th, 13th and 14th of August 2015.

The agenda for the Certified Performance Improvement Professional Course covered in the first day the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Performance Improvement;
• Performance Improvement: Stakeholders;
• Performance Improvement: Operations;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by practitioners from Qatar, having different backgrounds and areas of expertise in their working fields like Health, Education and training.

Before beginning the course, sharing challenges of previous experience in working with performance improvement was encouraged and some of them were:

• Linking the KPIs to the bonus system
• Employee buy in and engagement
• Communication and decision making between top management and lower levels of the organization
• Selecting the right KPIs
• Ensure communication across the organization
• Aligning tools we use
• Having a framework that ensure data gathering
• Issues in terms of system automation

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Performance improvement in different context
• How to plan different initiatives to improve performance
• How to prioritize between different initiatives
• How to use the tools related to performance improvement in a decision making context
• Case studies – good case practices
• Tools for improving performance

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance: after participating at the 3 days of on-site training course;
• Certified Performance Improvement Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified Performance Improvement Professional title, as this certifies the skills and knowledge related to performance improvement field.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Certified KPI Professional Training Course in Toronto is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager TKI EMEA, this course was held in Toronto, Canada, during 4th, 5th and 6th of August 2015.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• Understanding KPIs;
• KPI taxonomy;
• KPI typology.

The second day sessions covered the following discussion topics:

• KPI documentation;
• KPI selection;
• KPI in context;
• Working with targets.

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Data visualization – Designing KPI Dashboards and Scorecards;
• Data gathering;
• Working with data custodians.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Canada, having different backgrounds and areas of expertise in their working fields like local government, IT/Software, financial services, insurance, power generation, biotech/petrochemical, etc.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• How to best present KPIs to senior management level
• Lack of understanding related to concepts and specific industry KPIs
• Lack of alignment
• Communication of organizational strategy
• Lack of clarity of transparency
• Lack of accountability
• A lack of performance measurement integration as part of daily routines
• Gathering data for KPIs

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• More focused round lead indicators

• KPIs based on application availability

• Best practices in performance measurement
• Understand the KPI selection process
• Convert benefits from KPI measurement in impact and change
• Build up predictive metrics based on historical trending
• Review KPIs
• Establish relevant thresholds
• Align KPIs with strategic objectives
• Frequency of reporting
• Get the buy in from senior management

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance: after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Key Performance Indicators Masterclass in Bangkok, Thailand was part of a series of courses dedicated to rigorous usage of KPIs in practice, organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Bangkok between 23rd and 24th of July 2015.

The agenda for the Key Performance Indicators Masterclass covered in the first day the following subjects:

• Understanding KPIs;
• Making the right KPI selection;
• KPIs in context;
• Group activity – KPI selection in given contexts.

The second day sessions covered the following discussion topics:

• KPI documentation and target setting;
• Data visualization – From scorecard to dashboard design;
• KPI data gathering;
• Group activity – KPI analysis levels;
• Review and learning evaluation.

In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Thailand with different backgrounds and areas of expertise in insurance and metallurgy.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Systematic effective approach in using KPIs;
• Practical application – hands-on experience;
• Absorb resources – network;
• Understand and apply KPIs into workplace;
• Identify the best approach of using KPIs;
• Linking KPIs to context.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Certified Performance Improvement Professional Training Course in Dubai is part of a series of certification courses dedicated to rigorous usage of a successful performance improvement system. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager of the TKI EMEA, this course was held in Dubai, United Arab Emirates, between 7th, 8th and 9th of June 2015.

The agenda for the Certified Performance Improvement Professional Course covered in the first day the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Performance Improvement;
• Performance Improvement: Stakeholders;
• Performance Improvement: Operations;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by practitioners from United Arab Emirates, having different backgrounds and areas of expertise in their working fields like utilities, education and training.

Before beginning the course, sharing challenges of previous experience in working with performance improvement was encouraged and some of them were:

• Overstretched targets;
• Staff not involved in the target setting process;
• Discrepancy between employees capabilities and job description;
• Initiatives not liked with strategy / improper cascading;
• Lack of standardization;
• Translating theory into practice – applicability;
• Integration and connection of initiatives with processes related to.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Create an efficient management system;
• Define the components and structure;
• Set strategies for performance improvement;
• Latest trends in performance improvement;
• Creating and managing recovery plans;
• Reviewing performance;
• Updating performance management architecture blueprint;
• Challenges in managing performance;
• Steps of the performance improvement process as part of the corporate level.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance: after participating at the 3 days of on-site training course;
• Certified Performance Improvement Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified Performance Improvement Professional title, as this certifies the skills and knowledge related to performance improvement field.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Certified KPI Professional Training Course in Kuala Lumpur is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Kuala Lumpur, Malaysia, between 8th, 9th and 10th of June 2015.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• Understanding KPIs;
• KPI taxonomy;
• KPI typology.

The second day sessions covered the following discussion topics:

• KPI documentation;
• KPI selection;
• KPI in context;
• Working with targets.

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Data visualization – Designing KPI Dashboards and Scorecards;
• Data gathering;
• Working with data custodians.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Malaysia, having different backgrounds and areas of expertise in their working fields like IT, government and education.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Communicating corporate objectives to employees;
• No clear link between individual and organizational level;
• Data gathering/tracking;
• Lack of accountability;
• Setting KPIs to measure objectives;
• Lack of data;
• Getting buy-in from management team;
• Getting buy-in from employees;
• What to measure;
• Selecting relevant KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Understand how to introduce measurement for end result;
• Embed KPIs for clients;
• Non-financial KPIs;
• Cascading KPIs at employee level;
• Getting employee buy-in;
• KPI selection;
• KPI prioritization;
• KPI weights;
• KPI benefits realization;
• Use the available content in practice.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance: after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Certified KPI Professional Training Course in Melbourne is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Melbourne, Australia, between 3rd, 4th and 5th of June 2015.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• Understanding KPIs;
• KPI taxonomy;
• KPI typology.

The second day sessions covered the following discussion topics:

• KPI documentation;
• KPI selection;
• KPI in context;
• Working with targets.

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Data visualization – Designing KPI Dashboards and Scorecards;
• Data gathering;
• Working with data custodians.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Australia, having different backgrounds and areas of expertise in their working fields like government administration, information technology and services.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Communicating corporate objectives to employees;
• No clear link between individual and organizational level;
• Data gathering/tracking;
• Lack of accountability;
• Setting KPIs to measure objectives;
• Lack of data;
• Getting buy-in from management team;
• Getting buy-in from employees;
• What to measure;
• Selecting relevant KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Understand the cascading process to the individual level;
• Understanding KPIs and the relation with results based management;
• Learn from the other participants experience;
• Learn how to set and use KPIs effectively;
• Create an effective PMS;
• Apply KPIs to measure personal performance;
• How to measure employee performance;
• Governance of PMS;
• Measuring processes, policies, strategy through KPIs;
• Linking KPIs with reward systems;
• Linking KPIs with organizational strategy;
• Target setting techniques;
• Set KPIs in different contexts, different industries and functions;
• Data gathering process steps;
• Ensure objectivity in performance assessment;
• How to use KPIs to measure performance.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance: after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Certified KPI Professional and Practitioner Training Courses in Doha were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager of the TKI Institute EMEA Region, these courses were held in Doha, Qatar, between 26th, 27th, 28st, 29th and 30th of April 2015.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• The pillars of KPI architecture;
• KPI selection.

The second day sessions covered the following discussion topics:

• KPI documentation;
• Data visualization – Designing KPI Dashboards and Scorecards;
• KPI data gathering and reporting.

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Generating value from using KPIs;
• Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Qatar and Saudi Arabia, having different backgrounds and areas of expertise in their working fields like oil and gas, engineering and banking.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Understanding the idea, the fields and the different typologies of KPIs;
• Selecting the relevant KPIs for different functions;
• Monitoring and gathering data for the KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Understand the importance of the KPIs and the difference between the SMART KPIs and SMART Objectives;

• Understand how to develop and select relevant KPIs;
• Aligning KPIs to individual level;
• How to use and improve the KPIs on a long term strategy;
• Understand how to develop a KPI framework;
• Ensuring the KPIs align with the Company’s Organizational Culture and Structure.

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt in to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The Certified KPI Professional and Practitioner Training Courses in Abu Dhabi were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager of the TKI Institute EMEA Region, these courses were held in Abu Dhabi, United Arab Emirates, between 29th, 30th, 31st of March and  1st and 2nd of April 2015.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• The pillars of KPI architecture;
• KPI selection.

The second day sessions covered the following discussion topics:

• KPI documentation;
• Data visualization – Designing KPI Dashboards and Scorecards;
• KPI data gathering and reporting.

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Generating value from using KPIs;
• Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from United Arab Emirates and Saudi Arabia, having different backgrounds and areas of expertise in their working fields like oil and gas, healthcare, construction and banking.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Understanding the idea, the fields and the different typologies of a KPI.
• Accurate gathering of data collection for KPIs;
• Selecting the relevant KPIs for different functions;
• The Correlation between the KPIs and how to clarify the units of measurement
• Setting a relevant Organizational Culture based on performance and oriented towards results;

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Understand the importance of the KPIs and the difference between the SMART KPIs and SMART Objectives;

• Understand how to develop and select relevant KPIs;
• Aligning KPIs to individual level;
• How to use and improve the KPIs on a long term strategy;
• Understand how to define and standardize KPIs.
• Ensuring the KPIs align with the Company’s Organizational Culture and Structure.

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt in to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]