In the past few years, strategic planning and managing performance have become the focus of the public sector across the globe and especially in the MENA region. The emphasis on this area has brought about a variety of challenges faced by the Government sector in the implementation of national and local strategies.

This webinar presents an overview of the lessons learned from deploying performance management systems in public sector institutions and a review of the literature on this topic. The main objective is to establish a set of best practice recommendations that practitioners can follow and apply in the government sector.

Main topics covered

• The Architecture of Performance Management Systems in Public Sector;
• Performance Management Maturity Audit;
• The importance of planning and communication;
• Objective setting and KPI Selection;
• Cascading the framework across the Public Sector.

Key Learning Points

• Identify the main challenges in managing performance in the Public Sector;
• Build a comprehensive project plan for implementing Performance Management Systems;
• Enhance strategy communication in the public sector;
• Understand the importance of linking objectives and KPIs across the organization;
• Acknowledge best practices in the field.

Presenter’s profile

Mihai Toma is the Head of Professional Practice MENA at The KPI Institute. His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.

Teodora Gorski is the Managing Director MENA at The KPI Institute, as well as a Project Management expert with experience in Research, Organizational Development and Human Resources. As Managing Director, Teodora has lead numerous organizational development initiatives that supported and enhanced the organization’s strategic plan and has been managing the development and growth of the MENA branch of The KPI Institute.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on May 30, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Between 16^th and the 18^th of May 2017 in Riyadh, The KPI Institute became actively involved in the 1st Professional Certification Conference organized by CERTX under the theme “Professional Certification: The Driving Force Behind a Knowledge-Based Economy “.

The first day of the conference was inaugurated with an introductory and welcoming session hosted by Khalid Al Hafta, Chairman, Organising Committee, CERTX.

A variety of keynote presentations were facilitated by forward thinking experts, following the conference’s introductory statements, as well as a series of engaging panel discussions about the latest developments in the professional certification industry.

Our representative: Mihai Toma, Head of Professional Practice MENA, was involved in a panel discussion about the “Needs and challenges in the development of professional certification Exams” along three other professionals in the field.

This panel discussion was moderated by Dr. Fahad Al Twaijry, Technology and Management Consultant and it revealed the latest studies on how companies use informal, improvised mechanisms and processes in the exam development process. Te presenters also shared useful insights to HR managers and other leaders in how to carefully choose the right professional certification program.

Throughout the day all the participants had the possibility to interact with our representative team and to consult the latest magazines, reports and publications at The KPI Institute`s booth.

The first day conference ended with the chairman`s remarks and an open networking session.

Visit our newsroom section on Friday to see what happened during the full-day workshop on KPI Essentials delivered by Mihai Toma.

This certification was conceived to cover a rigorous KPI measurement framework and enable the participants to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environments.

The Certified KPI Professional materialize in more than 14 years of research in the field of key performance indicators, encompassed in a three-day learning experience that makes The KPI Institute approach a very complex, but efficient journey for our customers.

The KPI Institute invites you to become a Certified KPI Professional on 20 – 21 June 2017 in Lima, Peru.

5 Benefits  

• Support decision making by accessing relevant performance data;
• Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
• Access an innovative learning experience based on a 3 stage educational process;
• Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community.

Learning objectives  

• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Apply best practice techniques to KPI selection;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data gathering process.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

A performance culture is often the one competitive advantage that makes winning companies stand out. Organizational culture shapes unique behaviors and characteristics that create a distinctive working environment. In the wider context of Performance Management, Performance Culture reflects on individual commitments to organizational values, the quality of leadership, the efficiency of communication, and the ability of the organization to foster positive attitudes and performance-driven mindsets.

This webinar focuses on teaching participants how to assess whether their organizational culture promotes & rewards performance. The maturity assessment of the performance culture capability is conducted in order to identify relevant aspects that can be improved in key knowledge areas: Integrated Performance, Communication & Leadership, Creativity & Innovation, Education & Knowledge, Benefits & Recognition and Happiness & Wellbeing.

Main topics covered

• The benefits of the Performance Culture Audit;
•  Key knowledge areas;
• Maturity models;
• Audit process;
• Audit outputs.

Key Learning Points

•  How to support organizational competitive advantage through Performance Culture Audit;
•  Understand the impact of conducting a Performance Culture Audit;
• Get familiar with the main tools used for auditing the Performance Culture capability;
• Get valuable insights on the audit process and the use of the audit outputs.

About the speaker

Alin Sonda is the Head of Performance Audit Services at The KPI Institute, with over 10 years of experience in the banking sector. For more than 3 years he was an Internal Auditor, gaining an analytical perspective on operations and valuable insight on risk assessment and auditing methods and procedures.

As an auditor, he holds valuable experience in the design and implementation of internal processes, to properly identify and assess risk and compliance with regulations and reporting requirements.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on May 24, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

This certification was conceived to cover a rigorous KPI measurement framework and enable the participants to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environments.

The Certified KPI Professional materialize in more than 14 years of research in the field of key performance indicators, encompassed in a three-day learning experience that makes The KPI Institute approach a very complex, but efficient journey for our customers.

The KPI Institute invites you to become a Certified KPI Professional on 29 – 31 May 2017 in Athens.

5 Benefits  

• Support decision making by accessing relevant performance data;
• Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
• Access an innovative learning experience based on a 3 stage educational process;
• Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community.

Learning objectives  

• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Apply best practice techniques to KPI selection;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data gathering process.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

Facilitated by Mihai Toma, Head of Professional Practice MENA this course was held in Tehran, Iran, between 2^nd and 4^th of May 2017, in partnership with Parsian Strategy and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Iran having different backgrounds and areas of expertise in their working fields like Resources, Pharmaceutics and Telecommunications.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Documenting KPIs clearly and concisely
• Gathering data for KPIs
• Visualizing KPI results

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Securing managerial support;
• Data accuracy and timeliness;
• KPI selection and alignment;
• Working with targets.
• Setting KPIs in supporting function and aligning them to business goals.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Cosmin Chindris
[email protected]

Facilitated by Doina Maltev, Partnerships Manager, this in-house training course was delivered between 2^nd – 4^th of May 2017, in Cancun, Mexico for a company that is specialized in Aviation industry.

“It is a very practical course. I think is very good because is helping us to understand the process of KPIs selection.” said Ms. Ana Graciela Vela Segura, Passenger Service Coordinator

Certified KPI Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Mexico, having diverse backgrounds and areas of expertise in Airlines and Aviation areas.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

“ Excellent course and very useful. The trainer explained very well each session of it.” said Mr. José Francisco Arredondo Zarza, Operations Manager

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Doina Maltev
[email protected]

At The KPI Institute, our mission is to pursue performance, in all its facets, and bring this knowledge to others who wish to improve both on an individual level and an organizational one. Outstanding employees that strive to lift their company to new heights, maximize its potential and strengthen its development, so that it becomes the best of the best, all the while harnessing this knowledge to better themselves as professionals – these are the people that inspire us.

Join us in our journey of interviewing some of the most extraordinary individuals that continue to make The KPI Institute a role-model for others to follow. In today’s edition, we will be featuring March’s Employee of the Month, Andreea Poponea, Talent Aquisition Specialist.

1. What is your role at The KPI Institute and what makes it special?

My journey at The KPI Institute has started 2 years ago, as an Intern within the Human Resources department. I always considered myself a person who loves to be surrendered by people, who wants to find friendly solutions to their problems, that’s why I always thought that my place should be in an HR team.

My current role is to bring new talent at The KPI Institute, to join our dynamic and enthusiastic team for both the national and international offices.

What makes it special? The international context and the fact that I am getting in touch with people from different countries and I have the chance to find more about their cultures and possibly tips for new vacation spots.

2. How did it feel to be nominated and selected as Employee of the Month?

Wow, it felt amazing. The most important feeling an employee needs to have is appreciation. When you feel that your work is appreciated, it gives you courage and trust that you are doing the right thing. Personally, I believe that most of my colleagues deserve this title, as they are hard-working and enthusiastic in the work they do.

3. What do you find most challenging at The KPI Institute?

At The KPI Institute, we talk about performance, and this is the reason why we are a dynamic company. When it comes to performance, things change fast, which influences the work I do. I always need to keep track of new projects and to find the right person for the job! This is very challenging from an HR perspective!

4. What would be the three main career lessons that you have learnt thus far?

• Communication is everything;
• You never know enough but you can do more than you think you can;
• Deliver on your promises;

,, You don’t hire for skills, you hire for attitude”, this is the most important aspect I’ve learned so far – a great attitude can bring more value than any amount of talent.

5. If you could interview one person, either from the past or present, who would it be and why?

Well, to be honest, I do not have any one specific in mind, but I do have a question I would like to ask anyone who reads this. I ask myself this question every day, so now I ask others: What makes you want to wake up every morning?

Facilitated by Doina Malțev, Partnership Manager at The KPI Institute this course was held in San Jose, Costa Rica, between 24^th and 26^th of April 2017 in partnership with Lighthouse PM Consulting and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. 

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Costa Rica having different backgrounds and areas of expertise in their working fields like Consulting, Telecommunications and Tourism.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Data collection;
• Setting goals;
• Relevance of KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Best international practices regarding the selection of the KPIs;
• KPI typology;
• How to improve the design of outcome indicators;
• Analysis of the value chain;
• Ensure that we right way to choose the appropriate KPIs;
• How to create a culture of performance.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Doina Malțev
[email protected]

Facilitated by Radu Cocean, Strategy Practice Senior Expert, this course was held in Dubai, United Arab Emirates, between 23^rd and 25^th of April 2017 and is part of a series of certification courses dedicated to rigorous usage of strategy in practice.

In the first day, the course agenda covered the following subjects:

• Impact, mission, values;
• Business model and value drivers;
• Internal capabilities and SWOT analysis;
• Vision and goals.

The second day sessions covered the following discussion topics:

• PESTEL Analysis;
• Porter 5 Forces Model;
• SWOT analysis & scenario planning;
• Competitive strategies.

In the third day of the course the next themes were approached:

• Growth strategies;
• Objectives and KPIs;
• Portfolio of initiatives and action plan;
• Strategy visualization and alignment;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Saudi Arabia, Bahrain and Oman having different backgrounds and areas of expertise in their working fields like Government, Education / Training and Telecommunications.

Before beginning the course, sharing challenges of previous experience in working with strategy was encouraged and some of them were:

• Aligning strategy across the organization
• Linking the portfolio of initiatives to strategy
• The Porter’s 5 forces model

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Strategy visualization and communication
• How to combine different department strategies in one corporate strategy
• How to come up with the initiatives that fill the gap to reach the strategic objectives
• SWOT analysis

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 5 days of on-site training course;
• Certified Strategy and Business Planning Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Strategy and Business Planning Professional title, as this certification recognizes the professionals’ ability to develop strategies to ensure a successful performance management.

To find out more details, please visit the Strategy and Business Planning Professional certification page.

If the opportunity of customized Strategy and Business Planning training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
[email protected]