Facilitated by Adrian Brudan, General Manager TKI – EMEA and Teodora Gorski, Managing Director MENA, this in-house training course was held for two groups of participants, in Riyadh, Kingdom of Saudi Arabia, between 21^st – 25^th of May 2017, for a company specialized in advanced electronics research and manufacturing for defense and communication among others. This company have played a pioneering role in the field of Modern Electronics, Manufacturing, System Integration and Repair and Maintenance Services.

We approached the following key topics:

• Understanding KPIs;
• KPI Selection;
• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

Certified KPI Professional and Practitioner Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Kingdom of Saudi Arabia, having diverse backgrounds and areas of expertise in Manufacturing and Modern Electronics areas.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

[email protected]

Facilitated by Adrian Brudan, General Manager TKI – EMEA this course was held in Athens, Greece, between 29^th and 31^st of May 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Greece having different backgrounds and areas of expertise in their working fields like Education & Training, Technology, Retail, Banking, Mortgages & Credit and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Target setting aligned with organizational strategic plan;
• Handle negative behaviors from employees;
• Get the buy in of different stakeholders such as Unions;
• Select the right KPIs;
• Measure performance across different functions;
• Deploying a culture of performance;
• Value based management rules;
• Communication;
• Accountability / commitment;
• Monitor performance;
• Alignment across the organization vertically and horizontally;
• Data gathering and analysis.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• The world of KPIs;
• Understand Performance Management and KPIs;
• KPI Typology;
• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets;
• Data gathering;
• Data visualization;
• Other topics of interest.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Doina Maltev
[email protected]

Facilitated by Aurel Brudan, CEO of The KPI Institute this course was held in Melbourne, Australia, between 8^th and 10^th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Australia having different backgrounds and areas of expertise in their working fields like Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• KPI Selection;
• How do we know we measure the most important factor in the process;
• How do we know we are measuring the right thing?;
• How to get support for KPIs developed from hospitals;
• Determining the right way to benchmark.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• How to approach the task of identifying effectiveness measures;
• Clarity around the context of benchmarking;
• How to review the appropriateness of KPIs.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
[email protected]

Organizations are always looking for a way forward, for solutions to overcome challenges. Employee Performance Management means more than simply defining individual roles, behavioral patterns and competency requirements; it’s about gaining a shared understanding of an organization’s identity and purpose. Employees are the foundation of performance excellence, so it is extremely important that organizations raise awareness on the individual contribution of their employees in achieving the goals and objectives set forth.

This webinar will teach participants how to assess whether their organization is making the best use of its employee performance measurement & management tools and resources. The maturity assessment of the employee performance management capability is conducted in order to identify relevant aspects that can be improved in key knowledge areas: Employee Performance Planning, Measurement, Review, Improvement, Recognition and Governance.

Main topics covered

• The benefits of the Employee Performance Management Audit;
• Key knowledge areas;
• Maturity models;
• Audit process;
• Audit outputs.

Key Learning Points

• How to support organizational competitive advantage through Employee Performance Management Audit;
• Understand the impact of conducting an Employee Performance Management Audit;
• Get familiar with the main tools used for auditing the Employee Performance Management capability;
• Get valuable insights on the audit process and the use of the audit outputs.

About the speaker

Alin Sonda is the Head of Performance Audit Services at The KPI Institute, with over 10 years of experience in the banking sector. For more than 3 years he was an Internal Auditor, gaining an analytical perspective on operations and valuable insight on risk assessment and auditing methods and procedures.

As an auditor, he holds valuable experience in the design and implementation of internal processes, to properly identify and assess risk and compliance with regulations and reporting requirements.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on June 7, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.