Facilitated by Mark Ranford, Strategy and Business Planning Expert, this in-house training course was delivered between the 24^th – 26^th of October 2017, in Dubai, United Arab Emirates for a multinational professional services network that is specialized in Accounting and the second largest professional services firm in the world.

Vault Accounting 50 has ranked this company as the most prestigious accounting firm in the world for seven consecutive years, as well as the top firm to work for in North America for three consecutive years.

Certified Strategy and Business Planning Professional Training Course

it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from United Arab Emirates, having diverse backgrounds.

We approached the following key topics:

• Internal and external environment scanning;
• Business Modelling;
• Implementing and re-calibrating strategy.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized Strategy and Business Planning training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

[email protected]

Facilitated by Adrian Brudan, General Manager TKI EMEA this course was held in Dubai, United Arab Emirates, between the 22^nd and 26^th of October 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. 

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from United Arab Emirates, Oman and Saudi Arabia having different backgrounds and areas of expertise in their working fields like Education / Training, Healthcare, Government or Chemicals.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Employee resistance
• Getting the buy-in
• Timeliness of data collection
• Benchmarking
• KPI validity
• Measuring relevant things
• Negative behaviours associated with target setting
• Implementing actions / initiatives in order to achieve targets

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Differentiate between KPIs at different organizational levels
• KPI implementation best practices
• Data analysis
• Linking KPIs with Objectives and Initiatives
• KPIs in different scenarios
• Calculation formulas for KPIs
• KPI selection
• Target setting
• Data visualization tools Scorecards vs Dashboards
• Policies and procedures in performance management
• Shared Services KPIs
• Cause and effect relation between objectives and KPIs

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam in order to obtain the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean
[email protected]

Strategic Planning paves the path for your organization to reach greatness, by establishing clear steps which will help you reach your desired state. A well-balanced strategic plan can help you secure a stable & sustainable future for your company, and maintain a strong position in the market, whilst enhancing your company’s value in the eyes of your stakeholders.

This webinar aims to teach participants how to assess whether their organization is making the best use of its tools and resources, in its journey to achieve the desired goals. The maturity assessment of the Strategic Planning capability is designed to get a clear image of and identify relevant aspects that can be improved in key knowledge areas, such as: Strategic Envisioning, Strategy Formulation, Strategy Focus, Strategy Articulation, Strategy Review and Strategy Governance and Communication.

Main topics covered:

• The benefits of the Strategic Planning maturity assessment;
•  Key knowledge areas;
• Maturity models;
• Assessment process;
•  Assessment outputs.

Key Learning Points

• Acknowledge the importance of the Strategic Planning maturity assessment in supporting the competitive advantage of an organization;
•  Understand the impact of conducting a Strategic Planning maturity assessment;
•  Get familiar with the main tools used for assessing the maturity of the Strategic Planning capability of your organisation;
•  Get valuable insights on the assessment process and the use of the outputs.

About the speaker

Alin Sonda is the Head of Performance Audit Services at The KPI Institute, with over 10 years of experience in the banking sector. For more than 3 years he was an Internal Auditor, gaining an analytical perspective on operations and valuable insight on risk assessment and auditing methods and procedures.

As an auditor, he holds valuable experience regarding the design and implementation of internal processes, which serve to properly identify and assess risk and compliance with regulations and reporting requirements.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on October 25, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Facilitated by Adrian Brudan, General Manager TKI EMEA this course was held in Dubai, United Arab Emirates, between 24^th and 28^th of September 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from United Arab Emirates, Saudi Arabia, Oman having different backgrounds and areas of expertise in their working fields like Utilities, Healthcare, Retail and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Staff understanding of KPIs
• Access to data
• Utilization of KPIs as part of the decision-making process
• Data gathering process
• Refining KPI Data / Check the quality of the data
• Management buy in
• Identifying KPIs
• Alignment across departments
• Setting KPI targets
• Sources for KPI activation
• Benchmarking
• Getting support
• Measurable KPIs

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Securing managerial support
• Qualitative KPIs
• Effectiveness KPIs
• Working with indexes
• KPI weighting
• Avoiding negative behaviors once targets are set
• Data collection
• Optimize the KPI activation and data gathering process

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement, [email protected]