We are excited to announce that on August 22^nd, 2018, Mauritius, The KPI Institute and Soft Skills Consultants signed their partnership to streamline best practices in managing employee and organizational performance!

The KPI Institute and Soft Skills Consultants share the common goal and vision of delivering customized performance management training sessions to professionals from Mauritius.

This partnership starts by launching the first edition of our Certified KPI Professional in Mauritius, a certification course that will serve the needs of the Mauritius market in terms of acquiring knowledge and competences.

The Certified KPI Professional Certification is the go-to program for professionals interested in building a sound framework for managing performance through Key Performance Indicators, from the moment they are selected and documented, to the end when results are collected & centralized in performance reports.

The course will take place in Quatre Bornes, Mauritius, on the 18^th of September, over the time span of three days and under the guidance of Andrea Minelli, Management Consultant at The KPI Institute.

“This partnership will enable professionals from the area to grow professionally and it’s our mission to facilitate a good environment to do so.” said Aurel Brudan, founder and Chief Executive Officer, The KPI Institute.

This programme will help organizations to better manage the performance of their employees in order to sustain growth and profitability in this VUCA business world.” said Kesho Gooriah, Managing Director, Soft Skills Consultants (Mauritius) Ltd

About Soft Skills Consultants

Established in 2010, Soft Skills Consultants (Mauritius) Ltd has been consistently delivering high quality soft skills training to corporate businesses. Our track record of training 2,082 participants from 246 organizations (as at 31st July 2018) is a testimony of our determination to foster a soft skills culture among organizations in Mauritius.

Our activities include:

• Corporate Training
• Career Development
• Recruitment & Selection
• Assessment Centre

For more information visit Soft Skills Consultants website – www.softskills.mu

About the KPI Institute

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact:

The KPI Institute:

Carmen Boboc

Email: carmen.boboc@kpiinstitute.com

Soft Skills Consultants

Kesho Gooriah

Email: kgooriah@sofskills.mu

Facilitated by Andrea Minelli, Management Consultant, this in-house training course was delivered between 23^rd – 27^th of July 2018, in Bandar Seri Begawan, Brunei Darussalam for a private-sector company that is specialized in Arts, Culture and Entertainment.

This company is a major regional player renowned for innovation and is serving clients in the Event Planning and Entertainment industries across local, national, regional and international levels.

Certified KPI Professional and Practitioner Training Course is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from United Arab Emirates, having diverse backgrounds and areas of expertise in Utilities areas.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

Facilitated by Maitham Aloraibi, Management Consultant, this in-house training course was delivered between 17^th and 19^th of July 2018, in Riyadh, Kingdom of Saudi Arabia for a private sector company that is specialized in Construction.

This company is a major regional player renowned for innovation and is serving clients in the Construction, Capital Works and Cement industries across local, national, regional and international levels.

“It’s good and beneficial for most admin employees”. said Mr. Faisal Alassaf, Costing Accountant

KPI Masterclass Training Course is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from Kingdom of Saudi Arabia, having diverse backgrounds and areas of expertise in Construction area.

We approached the following key topics:

• Understanding Performance Management System Architecture and KPIs;
• KPI Documentation and Target Setting;
• KPI Data Gathering and Analysis.

“I’m really happy and satisfied with the course”. said Mr. Roopesh Trivedi, Business Development Manager

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

Facilitated by Mohammed Osama Moustafa, Management Consultant this course was held in Riyadh, Kingdom of Saudi Arabia, in partnership with MILE (Madinah Institute for Leadership and Entrepreneurship), between 15^th and 19^th of July 2018 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Saudi Arabia having different backgrounds and areas of expertise in their working fields like Education / Training, Consulting, Government, Banking, Utilities and Retail.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Aligning the Performance Appraisals to organizational performance- strategy;
• Data accuracy in the process of collection;
• Having onboard the top management in KPI Projects.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Visualizing KPI results;
• Effectiveness KPIs;
• Developing a performance report;
• Data gathering and visualization;
• The relationship between Strategic, Operational and Individual KPIs.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean
alex.muntean@kpiinstitute.com

Facilitated by Andrea Minelli, Management Consultant, this course was held in London, United Kingdom, between 11^th and 13^th of July 2018 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Turkey, Switzerland and Saudi Arabia having different backgrounds and areas of expertise in their working fields like Defense and Aerospace or Sports.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• KPI Selection;
• International standardization;
• BSC Perspective;
• KPI Alignment;
• Process implementation;
• Qualitative KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Documenting KPIs clearly and concisely;
• Visualizing KPI results;
• Working with indexes;
• Individual performance to align with organizational strategies.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
alex.muntean@kpiinstitute.com

Facilitated by Teodora Gorski, Managing Director MENA, this in-house training course was delivered between 24^th – 28^th of June 2018, in Dubai, United Arab Emirates for a public-sector company.

This company is a major regional player renowned for innovation and is serving clients in all industries across local and national levels.

Certified KPI Professional and Practitioner Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from United Arab Emirates, having diverse backgrounds and areas of expertise.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization;
• Applied Exercises

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

Facilitated by Doina Maltev, Partnership Manager this course was held in Panama City, Panama, between 20^th and 22^nd of June 2018 in partnership with Transiciones and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. 

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Panama having different backgrounds and areas of expertise in their working fields like Consulting, Banking, Transportation and Real Estate.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Obtaining the information
• Setting of the objectives
• Alignment of objectives
• Commitment to KPIs
• Make KPIs part of the organizational culture
• What are the KPIs selection criteria?
• How to define KPIs?

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Interpretation of the data
• How to prioritize KPIs (select)
• Change management at the company level
• How to define tasks and KPIs
• Establish strategic initiatives (not just keep the measurement)
• Ensure that initiatives are well designed
• Simplification of the process (how to make it easy and understandable for all)

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Doina Maltev
doina.maltev@kpiinstitute.com

Facilitated by Mihai Toma, Management Consultant, this in-house training course was delivered between 19^th – 24^th of June 2018, in Sharjah, United Arab Emirates for a private sector company that is specialized in Retail.

This company is a major regional player renowned for innovation and is serving clients in several industries across local, national, regional and international levels.

“Highly recommended to organizations or individuals who want to measure and improve their performance levels!” said Mr. Muqtadir Ahmed Siddiqul Maqsood Ahmed Siddiqui

Certified KPI Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from United Arab Emirates, having diverse backgrounds and areas of expertise in Retail area.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization;
• Practical exercises.

“The course is very helpful for professionals interested into applying KPIs in their respective field.” said Mr. Mohamed Abdalla Salman Sulaiman Alamri

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

Facilitated by Andrea Minelli, Management Consultant this course was held in Belgrade, Serbia, between 4^th and 6^th of June 2018 in partnership with TD Consulting and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Serbia having different backgrounds and areas of expertise in their working fields like Energy, Education and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• What to measure – is it relevant
• How to measure KPIs
• Selection of representative KPIs
• KPI implementation degree (ORG/DEP/BUs/IND)
• Collect KPI Data
• Target Setting KPIs
• KPI Infrastructure – forward/backward looking

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Selection of KPIs
• Benchmarking between BU’s
• Metrics vs KPIs vs Target
• Performance Management Tools
• KPI’s Alignment with strategic Objectives
• KPIs Lifecycle

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Daniela Crisan
daniela.crisan@kpiinstitute.com

Encompassing The KPI Institute’s experience, research and expertise, PERFORMANCE Magazine – Printed Edition provides its readership with first-hand how-to, resources, and insights from practice, so as to assist them in their performance endeavors and in becoming state-of-the art professionals.

With these thoughts in mind, we proudly announce the launch of our 11^th issue of PERFORMANCE Magazine. PERFORMANCE Magazine is The KPI Institute’s prime resource for insights into the discipline of Performance Management.

The content published in PERFORMANCE Magazine pursues high and wide for some of the best, latest and most pressing topics of discussion in Performance Management and in adjacent areas of interest.

This edition provides details on the subjects of Performance Improvement, Digital Performance, Individual Performance, Balanced Scorecard, KPIs, among others.

Flip through pages of interviews with renowned experts, extensive research studies, concept presentations, insights from practice, alongside software or hardware reviews, and books and movie recommendations, all related to performance management.

In our 11^th issue of PERFORMANCE Magazine, we shall delve into the professional life of Tor Inge Vasshus, Founder and CEO of Corporater, Norway.

Mr. Vasshus is an experienced practitioner, consultant and advisor of management methodologies, an international speaker on performance management at conferences and universities, as well as an innovative software solutions provider to enterprises that aspire performance excellence.

His approximately 30 years of experience in the field have led him to the conclusion that KPIs, and Performance Management in general, are much more than mere numbers and measurement methodologies. His company, Corporater, builds upon this mindset and has integrated it in its core vision:

“KPIs are more than just numbers. KPIs tell stories, backed up by analytics, management and actions.”

Take part in public sector implementation processes from various countries and nations, as each edition will feature extensive analyses on the subject, compliments of our writers. Also, best practices, alongside the latest trends, will be offered for a wide variety of performance-related sub-domains, from KPIs & the Balanced Scorecard, to Operational Performance.

Last, but not least, the magazine features recommended resources for professionals interested in combining leisure and professional development, such as books and documentaries.

So now we invite you to take part in a world dedicated to improving performance and everything that pertains to it, in its smallest details. Enjoy our latest edition of PERFORMANCE Magazine!