Facilitated by Doina Maltev, Partnerships Manager, this in-house training course was delivered between 2^nd – 4^th of May 2017, in Cancun, Mexico for a company that is specialized in Aviation industry.

“It is a very practical course. I think is very good because is helping us to understand the process of KPIs selection.” said Ms. Ana Graciela Vela Segura, Passenger Service Coordinator

Certified KPI Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Mexico, having diverse backgrounds and areas of expertise in Airlines and Aviation areas.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

“ Excellent course and very useful. The trainer explained very well each session of it.” said Mr. José Francisco Arredondo Zarza, Operations Manager

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Doina Maltev
doina.maltev@kpiinstitute.com

Facilitated by Doina Malțev, Partnership Manager at The KPI Institute this course was held in San Jose, Costa Rica, between 24^th and 26^th of April 2017 in partnership with Lighthouse PM Consulting and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. 

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Costa Rica having different backgrounds and areas of expertise in their working fields like Consulting, Telecommunications and Tourism.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Data collection;
• Setting goals;
• Relevance of KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Best international practices regarding the selection of the KPIs;
• KPI typology;
• How to improve the design of outcome indicators;
• Analysis of the value chain;
• Ensure that we right way to choose the appropriate KPIs;
• How to create a culture of performance.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Doina Malțev
doina.maltev@kpiinstitute.com

Facilitated by Radu Cocean, Strategy Practice Senior Expert, this course was held in Dubai, United Arab Emirates, between 23^rd and 25^th of April 2017 and is part of a series of certification courses dedicated to rigorous usage of strategy in practice.

In the first day, the course agenda covered the following subjects:

• Impact, mission, values;
• Business model and value drivers;
• Internal capabilities and SWOT analysis;
• Vision and goals.

The second day sessions covered the following discussion topics:

• PESTEL Analysis;
• Porter 5 Forces Model;
• SWOT analysis & scenario planning;
• Competitive strategies.

In the third day of the course the next themes were approached:

• Growth strategies;
• Objectives and KPIs;
• Portfolio of initiatives and action plan;
• Strategy visualization and alignment;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Saudi Arabia, Bahrain and Oman having different backgrounds and areas of expertise in their working fields like Government, Education / Training and Telecommunications.

Before beginning the course, sharing challenges of previous experience in working with strategy was encouraged and some of them were:

• Aligning strategy across the organization
• Linking the portfolio of initiatives to strategy
• The Porter’s 5 forces model

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Strategy visualization and communication
• How to combine different department strategies in one corporate strategy
• How to come up with the initiatives that fill the gap to reach the strategic objectives
• SWOT analysis

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 5 days of on-site training course;
• Certified Strategy and Business Planning Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Strategy and Business Planning Professional title, as this certification recognizes the professionals’ ability to develop strategies to ensure a successful performance management.

To find out more details, please visit the Strategy and Business Planning Professional certification page.

If the opportunity of customized Strategy and Business Planning training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

Facilitated by Javier Rocha Robles, Head of Graphic Design at The KPI Institute, this course was held in Dubai, United Arab Emirates, between 16^th and 20^th of April 2017 and is part of a series of certification courses dedicated to performance management. 

In the first day, the course agenda covered the following subjects:

• Data visualization parameters;
• The data visualization process;
• Visual communication aids: channel selection.

The second day sessions covered the following discussion topics:

• Structure;
• Format;
• Express;
• Report I.

In the third day of the course the next themes were approached:

• Report II;
• Assess;
• Real-world data visualization;
• Review and Evaluation.

In the fourth day of the training course, the discussions were over the following subjects:

• Introduction to Canva;
• Fonts, colors and images;
• Backgrounds, shapes and layouts;
• Branding basics.

The fifth day concluded with the topics:

• Interactive tutorials;
• Performance reports;
• Infographics.

Some of the main aspects addressed by the Certified Data Visualization Professional and Practitioner course are the need for a more rigorous approach to creating visual representations of vast information, techniques of standardization and tailored data visualization tool. During the five days of face-to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity:

• Applying concepts in practical exercises;
• Analyzing case studies and identifying solutions;
• Using templates to develop performance management tools;
• Sharing experiences and form a community of practice;
• Constantly evaluating knowledge, through short quizzes to support the certification exam.

The course was attended by professionals from Qatar, United Arab Emirates and Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like Government, Technology, Airlines and Non-for-profit.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• How to structure data;
• Data interactivity;
• How to report key figures;
• Hands-on practice with different data visualization tools;
• Learn through practice how to set the basis of a dashboard and an infographic;
• Ways to highlight key messages post-data analysis;
• Summarize and present data in a clear and effective way;
• Create better reports/dashboards;
• Improve analysis tools and do more in less time.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;

• Certificate of Attendance Data Visualization Professional (hard copy): after participating at the 3 days of on-site Certified Data Visualization Professional training course;
• Certificate of Attendance Data Visualization Practitioner (hard copy): after participating at the 2 days of on-site Certified Data Visualization Practitioner training course;

• Certified Data Visualization Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience;

• Certified Data Visualization Practitioner diploma (hard copy): after submitting your Data Visualization Practitioner Portfolio and pass the evaluation process.

If the opportunity of customized Data Visualization training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

Facilitated by Raluca Vintilă, Instructional Design & E-learning coordinator, this in-house training course was delivered between 17^th – 19^th of April 2017, in Songo Village, Mozambique for a private sector company that is specialized in Utilities. This company is a major regional player renowned for innovation and is serving clients in the Utilities, Energy and Electricity industries across local, national, regional and international levels.

“If you want to be successful in Performance Management, you should attend this course!” said Mr. Osvaldo Francisco Abrao Munguambe, Department Manager

Certified KPI Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Mozambique, having diverse backgrounds and areas of expertise in Utilities areas.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

“I learned a lot with Mrs. Raluca and we had an excellent friendship working environment during our training course.” said Mr. Rosaque João Guale, Water Resources Management And Environment Specialist

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org   and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

May 3rd 2017, Melbourne – Effective today, The KPI Institute, the world’s leading authority in KPIs is pleased to announce that Performance Growth Consultants (PGC), based in Gaborone, Botswana has signed an agreement to be a Delivery Partner for Botswana. PGC specializes in strategy execution training and consulting. As a Delivery Partner, PGC will gain further knowledge and tools in strategy execution and management through a rigorous KPI Measurement Framework.

This partnership starts with the launch of the first Certified KPI Professional course in the region, scheduled for 30^th of May – 1^st of June 2017.

The Certified KPI Professional is conceived to cover a rigorous KPI measurement framework and enable professionals to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environment.

The Botswanan market is constantly improving in the field of performance therefore this partnership will provide two other certification courses besides Key Performance Indicators Professional: Strategy and Business Planning Professional and Performance Management Professional.

“The synergy between the two organizations will add a lot of value to the client`s understanding and skills. The KPI Institute has a global perspective while PGC has a wealth of regional and local context and experience. Combined we add a lot of value to our clients.” said Joyce Maphorisa, Managing Consultant, Performance Growth Consultants.

“We foresee a successful partnership with PGC due to its excellent client base, consulting experience in strategy development and reference accounts within this region, as well as its complementary knowledge and thought leadership in Balanced Scorecard training and consulting, said Cosmin Chindris, Director – Global Partnerships.

About Performance Growth Consultants

Performance Growth Consultants is a management consulting and training company, birthed from the idea of bringing continuous growth of excellence to every corporate client we come across in our plight to see a better progressive, competitive Botswana companies, and eventually global village.

Through opportunities deservingly afforded to them by different entities to breathe life into this idea, PGC has seen these entities through initiations of diverse strategies’ implementations, measurement, control and overhauls.

For more information visit PGC website – www.performancegrowth.org

About the KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact:

The KPI Institute:                                                        

Cosmin Chindris

Email: cosmin.chindris@kpiinstitute.com

Performance Growth Consultants:

Joyce Maphorisa

Email: joyce.pgc@info.bw

Facilitated by Teodora Gorski, Managing Director MENA at The KPI Institute, this course was held in Kuala Lumpur, Malaysia, between 4^th and 6^th of April 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Malaysia, Bangladesh and Singapore having different backgrounds and areas of expertise in their working fields like Manufacturing, Finance, Pharmaceutics and Telecommunications.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Selecting the right KPIs
• Documenting KPIs clearly and concisely
• Gathering data for KPIs
• Visualizing KPI results

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• To set the measurement suitable for the KPIs;
• To explore more on the qualitative aspect on measuring performance besides effectiveness;
• Securing managerial support;
• Data accuracy and timeliness;
• KPI selection and alignment;
• Working with targets;
• Setting KPIs in supporting function and aligning them to business goals;
• Setting the KPI targets.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Sasikala Annamalai
sasikala.annamalai@kpiinstitute.com

This educational program presents a rigorous approach to diagnosing and auditing the maturity of performance architectures for 5 capabilities: strategic planning, performance measurement, performance management, performance culture and employee performance management. It involves the use of a proprietary Integrated Performance Maturity Model Framework with the scope of mapping maturity gaps and identifying a set of next actions that will ensure the progression to the next maturity level.

Key Business Benefits

• Ensure you have the right tools, processes and people in the right place for your Performance Management System;
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;
• Maximize the added value generated by your Performance Management System, by elevating current practices to best practices;
• Educate stakeholders to be oriented towards continuous learning and improving;
• Justify investments in process improvement

Learning objectives

• Understand how to deploy and conduct a performance audit process;
• Learn how to use the Performance Maturity Model Framework as part of the audit methodology;
• Develop the ability to interpret the data and perform statistical analysis based on the survey results received;
• Gain clear understanding and insights for reviewing performance management documents produced by the organization assessed;
• Learn how to build and customize an audit interview guide;
• Find out how to develop clear, accurate and relevant audit reporting conclusions;
• Demonstrate excellent written and oral abilities to present recommendations and gain organizational buy-in.

We strongly advise you to ensure that you will receive your Certified Performance Audit Professional title.

Facilitated by Adrian Otoiu, Statistical Subject Matter Expert this course was held in Dubai, United Arab Emirates, between 11^th and 13^th of April 2017 and is part of a series of certification courses dedicated to data analysis field.

In the first day, the course agenda covered the following subjects:

• Basics of Data Analysis;
• Data quality;
• Organizing, Synthesizing and Aggregating Data.

The second day sessions covered the following discussion topics:

• Regression analysis;
• Univariate and multivariate analysis;
• Data comparison;
• Data visualization and pattern detection;
• Statistical analysis tools.

In the third day of the course the next themes were approached:

• Probability and confidence;
• From exploratory to predictive modelling;
• Data dimensionality;
• Course Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for analyzing data correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding data analysis;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for analyzing data;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from United Arab Emirates and Qatar having different backgrounds and areas of expertise in their working fields like Transportation / Logistics or Not-for-Profit.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Data Quality;
• Data dimensionality;
• Regression Analysis.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Hands-on practice with different data analysis tools;
• Applying the knowledge gained in practical exercises;
• Data comparisons;
• Data visualization and comparisons.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Data Analysis Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Data Analysis Professional title, as this certifies the skills and knowledge related to data analysis field.

To find out more details, please visit the Data Analysis Professional certification page

If the opportunity of customized Data Analysis training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap.

This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).

5 Benefits

• Improve performance at all levels, by identifying and addressing specific challenges;
• Develop and maintain a functional Performance Improvement System;
• Enhance the decision making process by using relevant data;
• Nurture a performance culture;
• Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.

Learning objectives

• Understand the Performance Management System architecture;
• Rigorously conduct the data analysis process;
• Get insights on best practices in reporting KPIs;
• Practice performance review meetings;
• Systematize the tracking of implemented initiatives to address the objectives set;
• Gain practical experience in recalibrating the Performance Improvement System;
• Discover how to build a performance culture;
• Practice performance improvement in 12 different scenarios.

We strongly advise you to ensure that you will receive your Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance measurement field.