Facilitated by Mihai Toma, Head of Professional Practice MENA, this in-house training course was delivered on 9^th and 10^th of April 2017, in Yanbu, Kingdom of Saudi Arabia for a private sector company that is specialized in Chemicals. This company is a major regional player renowned for innovation and is serving clients in the Construction, Chemicals and Manufacturing industries across local, national, regional and international levels.

KPI Masterclass Training Course is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from Kingdom of Saudi Arabia, having diverse backgrounds and areas of expertise in Chemicals and Manufacturing areas.

“Great course, well-structured materials. The facilitator succeeded in preserving the importance of the subject (KPIs), while simplifying all the related concepts for easy understanding.” said  Mr. Muneer Ahmed Mohammed Amin, Section Head – Procurement

We approached the following key topics:

• Understanding Performance Management System Architecture and KPIs;
• KPI Documentation and Target Setting;
• KPI Data Gathering and Analysis.

“The course is an excellent tool to introduce Performance culture at the early stages of Change Management.” said Mr. Amr Nader, Performance Director

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA

alex.muntean@kpiinstitute.com

Facilitated by Mihai Toma, Head of Professional Services MENA this course was held in Muscat, Oman, between 29^th and 30^th of March 2017 in partnership with Tanfidh and is part of a series of courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• Understanding KPIs;
• Making the right KPI selection;
• KPIs in context;

The second day sessions covered the following discussion topics:

• Target setting and data gathering;
• Data Analysis and reporting;
• Decision making and initiative management;
• Review & Learning Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Oman having different backgrounds and areas of expertise in their working fields like Oil & Gas, Government and Airlines.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Selection of smart KPIs;
• How to measure success of objectives;
• Better understanding of KPI development;
• Setting and evaluating KPIs;
• Analysis and reporting of KPI results;
• Linking KPIs to strategy;
• Ensure employee buy-in of PM;
• Effective communication of KPI results and strategic direction;
• Cascading KPIs across different levels.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course the participants received a Certificate of Attendance.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Cosmin Chindris – Business Development Manager
cosmin.chindris@kpiinstitute.com

Facilitated by Teodora Gorski, Managing Director MENA, this in-house training course was delivered on 17^th of March 2017, in Dubai, United Arab Emirates for a research-driven pharmaceutical company and one of the top 20 pharmaceutical firms worldwide.

KPI Essentials Training Course it is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from Kingdom of Saudi Arabia, Egypt, United Arab Emirates and Algeria having diverse backgrounds and areas of expertise in Pharmaceutics area.

We approached the following key topics:

• Performance measurement as a discipline
• Value added by KPIs
• SMART objectives decomposed

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA

alex.muntean@kpiinstitute.com

Facilitated by Mihai Toma, Head of Professional Practice MENA, this in-house training course was delivered in 1^st of March 2017, in Riyadh, Kingdom of Saudi Arabia for a private sector company that is specialized in advanced electronics research and manufacturing for defense and communication among others. This company is a major regional player renowned for innovation and is serving clients in the Defence, ICT, Energy and Manufacturing industries across local, national, regional and international levels.

“The course was good, informative and a refresher on objectives setting. I learned a lot of new things as well.” said Mohamad Noor Bin Hamzah, Internal Audit Manager

KPI Essentials Training Course it is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from Kingdom of Saudi Arabia, having diverse backgrounds and areas of expertise in Electrical and Electronic Manufacturing areas.

We approached the following key topics:

• Understanding Performance Management System Architecture and KPIs;
• Making the right KPI Selection;
• Objectives setting process;

“The facilitator was very good and answered all questions without avoidance.” said Saleem Abdullah Altassan, Technology Transfer Manager.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA

alex.muntean@kpiinstitute.com

When measuring performance as an organization, we must first gear up with the right tools. In addition to tracking the progress of our organization against the objectives we have set out, Metrics, Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) act as the right tools to generate reliable data on the effectiveness and efficiency of our decision-making process.

This webinar aims to teach participants how to assess whether an organization is making the best use of its tools and resources in its journey to achieve the desired goals. The maturity assessment of the performance measurement capability is designed to get a clear image of and identify relevant aspects that can be improved in key knowledge areas: KPI Selection, KPI Documentation, Target Setting, Data Gathering, Data Visualization and KPI Governance.

Main topics covered

• The benefits of the Performance Measurement Audit;
• Key knowledge areas;
• Maturity models;
• Audit process;
• Audit outputs.

Key Learning Points

• How to support the organizational competitive advantage through the Measurement Audit;
• Understand the impact of conducting a Performance Measurement Audit;
• Get familiar with the main tools used for auditing the Performance Measurement capability;
• Get valuable insights on the audit process and the use of the audit outputs.

About the speaker

Alin Sonda is the Head of Performance Audit Services at The KPI Institute, with over 10 years of experience in the banking sector. For more than 3 years he was an Internal Auditor, gaining an analytical perspective on operations and valuable insight on risk assessment and auditing methods and procedures. As an auditor, he holds valuable experience in the design and implementation of internal processes to properly identify and assess risk and compliance with regulations and reporting requirements.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on April 26th, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Facilitated by Cristina Tarata, Head of Research Programs, this in-house training course was delivered in 21^st of March 2017, in London, United Kingdom for an independent not-for-profit company which is owned by rail industry stakeholders, including Network Rail, infrastructure managers, train operating companies and rolling stock companies.

KPI Essentials Training Course it is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from United Kingdom, having diverse backgrounds and areas of expertise in Transportation, Trucking and Railroad areas.

We approached the following key topics:

• KPIs and Performance Systems;
• Understanding KPIs;
• KPI Selection;
• Generating Value from KPIs;
• Course.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA

alex.muntean@kpiinstitute.com

Facilitated by Raluca Vintila, Instructional Design & E-Learning Coordinator, this in-house training course was held in Pakistan, for two Mitsubishi Corporation branches, in Lahore (10^th – 11^th of March) and Karachi (17^th – 18^th of March). It is part of a series dedicated to rigorous use of KPIs within the organization.

“Every professional should attend this course.” said Muhammad Danish, Assistant Manager, Mitsubishi Corporation

The training course was attended by professionals from Pakistan and Japan, having diverse backgrounds and areas of expertise.

We approached the following key topics:

• Understanding Performance Management System Architecture and KPIs;
• Making the right KPI Selection;
• KPIs Alignment across organizational levels;
• KPI Target setting;

• Data Visualization: Scorecard to Dashboard design.

“Very well delivered and organized course. It clarified all my concerns and ambiguities.”  said Samran Malik, Executive Officer, Mitsubishi Corporation

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies. In addition to the in-house training sessions, the learning experience is comprised of a pre-course, a core-course and an after-course stage.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
alex.muntean@kpiinstitute.com

The Certified KPI Professional materialize in more than 12 years of research in the field of key performance indicators, encompassed in a three-day learning experience that makes The KPI Institute approach a very complex, but efficient journey for our customers.

This certification was conceived to cover a rigorous KPI measurement framework and enable the participants to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environments.

The KPI Institute invites you to become a Certified KPI Professional on 8 – 10 May 2017 in Melbourne.

5 Benefits  

• Support decision making by accessing relevant performance data;
• Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
• Access an innovative learning experience based on a 3 stage educational process;
• Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community.

Learning objectives  

• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Apply best practice techniques to KPI selection;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data gathering process.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

Are you using a new and improved collection of the most popular Sales KPIs ?

The Top 25 Sales KPIs – 2016 Extended Edition brings you a selection of KPIs, researched and refined, that can help you strengthen your performance measurement and management framework.

Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Sales KPIs – 2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the sales area.

Highlights from the Report

• • Complete hands-on experience in working with KPIs

• • Detailed documentation for each KPI

• Complex articles on best practices in terms of KPI selection and documentation.

By emphasizing the use of KPIs today, the Top 25 Sales KPIs – 2016 Extended Edition is a useful resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.

According to Aurel Brudan, The KPI Institute’s CEO, ‘Top 25 Sales KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how sales KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

About smartKPIs.com

smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloging how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.

Get your brand new Top 25 Sales KPIs – 2016 Extended Edition  and start implementing the knowledge now!

April 3rd 2017, Greece, The KPI Institute and Zeler Advisory are pleased to announce their partnership to streamline best practices in providing business solutions that drive organizational performance and shareholder value.

The KPI Institute and Zeler Advisory share the common goal and vision of covering all the critical organizational issues that companies are facing in Greece.

This partnership starts by launching the first edition of Certified KPI Professional in Greece, a certification course that will serve the needs of the market in terms of quality level and competences acquired.

The Certified KPI Professional Certification is the go-to program for professionals interested to build a sound framework to manage performance through Key Performance Indicators, from the moment they are selected and documented, until results are collected to be centralized in performance reports.

The course will take place in Greece, on May 29, over the time span of three days and under the guidance of Adrian Brudan the General Manager EMEA of The KPI Institute.

“This partnership will enable professionals from the area to grow professionally and it’s our mission to facilitate a good environment to do so.” said Aurel Brudan, founder and Chief Executive Officer, The KPI Institute.

“Partnering with a leading Institution in the area of Key Performance Indicators and giving the opportunity to professionals in Greece to acquire knowledge and get certified locally will surely change the landscape of organizational performance locally.” said Sophia Thomaidou, Managing Partner, Zeler Advisory.

About Zeler Advisory

Zeler Advisory is a professional services firm focused on Human Capital Management and Business Change that supports organizations to execute their business strategy and achieve results through people. Their goal is to learn and grow together with their clients and stakeholders. Sharing knowledge, ideas and solutions to create an impact that is both lasting and meaningful.

For more information visit Zeler Advisory website – www.zeleradvisory.com

About the KPI Institute

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact:

The KPI Institute:                                                   Zeler Advisory:

Doina Maltev                                                            Sophia Thomaidou

Email: Doina.maltev@kpiinstitute.com               Email: sophia.thomaidou@zeleradvisory.com