The KPI Institute has recently launched an online platform for its audit division, the Global Performance Audit Unit (GPA Unit). Its purpose is to provide integrated performance audit solutions through rigorous research, education and diagnosis.

Understand more about the strategy and performance audit services in 3 simple steps:

1) Watch the introductory videos
2) Fill in the free Self-Assessment Survey for a preview of your performance management capability in five practice domains:
• Strategic Planning
• Performance Measurement
• Performance Management
• Performance Culture
• Employee Performance Management

The questionnaire serves as a perception indicator for your performance management capability: it reflects on the status of instruments, processes, the results and impact across organization.

3) Download the sample reports generated as outputs from the service delivery

Why is the strategy and performance system assessment important?

“Measuring the organizations performance management system maturity is critical throughout the lifecycle of implementing such a project, especially in its inception, to find the best line of improvement where the organization has to work on as it gives guidelines of where it has to direct its focus and build its capability. GPA Unit, The KPI Institute audit division, as a very specialized organization, has done an excellent job of developing the framework in a very detailed form, which reflected the best practices in the field. I am extremely content to collaborate with them and I look forward to adopt their maturity assessment model in all the organizations that I am affiliated with.” Dr. Mohamed Moustafa Mahmoud (Dr. 3M), Founder and CEO MILE

Contact 

If you are interested to learn more about the GPA Unit Services fill in the online form.

When it comes to performance management, organizations need the complete framework: from the corporate strategy, to key performance indicators and initiatives, cascaded all the way to the departmental and individual levels, across the organization.

This webinar will teach participants how to assess the maturity of organizations in 5 key areas: Strategic Planning, Performance Measurement, Performance Management, Performance Culture and Employee Performance Management.

The KPI Institute has just launched its Integrated Performance Audit (IPA) framework, which showcases the methodology used to identify weaknesses within Performance Measurement Systems and guides you through the necessary improvements initiatives.

Main topics covered

• Motivation for conducting an IPA;
• Key tools to perform an IPA;
• 5 practice domains to audit for an integrated approach towards Performance Management Systems implementation, review and improvement;
• Benefits of conducting an IPA.

Key Learning Points

• Understand the impact of conducting an IPA;
• Acknowledge the importance of IPA in supporting the competitive advantage of an organisation;
• Get familiar with the main tools used for auditing the Performance Management System of your organisation;
• Get valuable insights on how to audit the main practice domains of an organisation and its benefits.

Presenter’s profile

Alin Sonda is a Management Consultant at The KPI Institute, with over 10 years of experience in the banking sector. For more than 3 years he was an Internal Auditor, gaining an analytical perspective on operations and valuable insight on risk assessment and auditing methods and procedures.

As an auditor, he holds valuable experience in the design and implementation of internal processes that identify and assess risk and compliance with regulations and reporting requirements. His expertise and knowledge range from auditing and risk assessment to operational and overall performance improvement.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on March 22nd, at 11:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Having KPIs is good, but using them to enhance the way your organization is managed is even better. There is great effort involved in measuring performance, but this effort isn’t exploited to the maximum if we do not take the next step – which is to manage and grow the performance of your organization. The journey from measurement to management seems to be short, but in reality it is long and filled with obstacles.

This webinar will take you through some of the most common hurdles experienced by organizations along this the way and will also provide you with hints on how to overcome them.

Main topics covered

• Performance Measurement versus Performance Management
• Main obstacles and pitfalls on the way from Measurement to Management
• Hints for avoiding the pitfalls and overcoming the obstacles

Key Learning Points

• Identify the differences between Performance Measurement and Performance Management
• Acknowledge the obstacles that prevent organizations to go from Performance Measurement to Performance Management
• Learn how to manage obstacles according to the best practices in the field

Presenter’s profile

Fabian Mora is director of Lighthouse PM Consulting, a Certified Six Sigma Black Belt, accredited by The American Society for Quality, and holds the Performance Measurement Process Certification that was granted by The George Washington University. In addition to his educational accreditations, he writes articles on performance management and is a consultant for organizations from different sectors.

Mr. Mora has experienced the obstacles that many organizations face on the way from performance measurement to performance management. He has also been exposed to a variety of initiatives that organizations need to undertake to enhance their performance measurement efforts. In this webinar, the presenter combines theory with best practices, showcasing how to move from measuring to managing performance.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on March 15th , at 15:00 PM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

The KPI Institute is launching a dedicated online platform for its audit division, Global Performance Audit Unit (GPA Unit). User-friendly and interactive, the GPAUnit.org is the go-to-place for making the most out of your initiatives to improve and mature the organizational performance management system!

Explore GPAUnit.org for a superior user experience and enjoy integrated features in five PRACTICE DOMAINS that cover key areas of an organizational performance management capability:

• SELF – ASSESSMENT SURVEYS that help you gain a clear perspective on performance maturity assessments
• PERFORMANCE AUDIT SERVICES provided by GPA Unit experts to maximize the added value generated by performance management systems
• TRAINING & CERTIFICATIONS for auditing the maturity of performance management systems and being recognized as Certified Performance Audit Professional & Practitioner
• CERTIFICATES OF RECOGNITION for audited organizations reflecting the achieved maturity level of their performance management system

Don’t take our word for it, see what GPA Unit partners & customers have to say about:

 “Assessing our performance management capability by using the performance maturity model framework provided to us, by the GPA Unit, with their detailed insights regarding our current maturity level has helped our organization to understand its gaps and build a roadmap for continuous improvement. It will most certainly allow us to review and discuss our progress, during the next few months, which we are sure will elevate our performance management system’s maturity from the current level to the next one.” Insights from Mr. Udoy Chatterjee, Chief Operating Officer – MEFIC Capital

Learn more about the work performed by exploring some of our latest success stories from organizations assisted across the globe, such as: Nordea IT Group (Stockholm, Sweden); Financial Audit Unit, (Dubai Government, UAE), Tesena (Jakarta, Indonesia) or MEFIC Capital (Riyadh, Saudi Arabia)

About GPA Unit

The Global Performance Audit Unit (GPA Unit) is the audit division of The KPI Institute. Designed to empower professionals worldwide to achieve performance excellence, GPAUnit.org is the only online platform that supports the delivery of integrated performance maturity assessment services.

“At GPA Unit we strive to provide integrated performance audit solutions through rigorous research, education and diagnosis using the proprietary Performance Maturity Model Frameworks and a network of accredited partners for global knowledge dissemination.” – Adrian Brudan, General Manager of GPA Unit & The KPI Institute EMEA

About The KPI Institute

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

At The KPI Institute, our mission is to pursue performance, in all its facets, and bring this knowledge to others who wish to improve both on an individual level and an organizational one. Outstanding employees that strive to lift their company to new heights, maximize its potential and strengthen its development, so that it becomes the best of the best, all the while harnessing this knowledge to better themselves as professionals – these are the people that inspire us.

Join us in our journey of interviewing some of the most extraordinary individuals that continue to make The KPI Institute a role-model for others to follow. In today’s edition, we will be featuring January’s Employee of the Month, Doina Malțev.

1. What is your role at The KPI Institute and what makes it special?

I am a Partnership Manager at The KPI Institute and since I joined the team, I met very talented people, committed to their work and full of joy.

My job is to find training and consultancy companies interested in developing their knowledge and competencies in working with KPIs and implementing a performance management system within their organizations. I give them the opportunity to do this by signing partnership agreements and therefore, offering them access to our know-how and resources, to our educational programs and encouraging them to deliver training courses and advisory services on our behalf, which of course meet The KPI Institute standards.

2. How did it feel to be nominated and selected as Employee of the Month?

I was very happy when Aurel Brudan, our CEO, pronounced my name. This has only served to motivate me to continue working with great passion and dedication and gave me the certainty that what I do is important and valuable.

3. What do you find most challenging at The KPI Institute?

The most challenging aspect in working at The KPI Institute is realizing that you never know enough, that you have to learn every day something new and you discover that there are always things to improve.

4. What would be the three main career lessons that you have learnt thus far?

The first thing would be modesty. I believe that only someone who is aware of his limits will be able to overcome and reach the intended results.

The second one is to try to work with joy, pleasure and passion, so that you can compensate those difficult and stressful moments we all have.

The third career lesson would be having a vision of the future, a desire for self-improvement and for which you have to work constantly to fulfill your dreams.

5. If you could interview one person, either from the past or present, who would it be and why?

I was always attracted by historical personalities, people who have managed to change their destiny and influence history. Some names that come to mind are Isabel de Castilla, Jeanne d’Arc, but also Queen Mary of Romania – strong women, who were unwavering in their ideals.

At The KPI Institute, our mission is to pursue performance, in all its facets, and bring this knowledge to others who wish to improve both on an individual level and an organizational one. Outstanding employees that strive to lift their company to new heights, maximize its potential and strengthen its development, so that it becomes the best of the best, all the while harnessing this knowledge to better themselves as professionals – these are the people that inspire us.

Join us in our journey of interviewing some of the most extraordinary individuals that continue to make The KPI Institute a role-model for others to follow. In today’s edition, we will be featuring 2016’s Employee of the Year, Marcela Presecan.

1. How would you describe your role at The KPI Institute and what motivates you to pursue it?

My experience with The KPI Institute has shaped me into the professional I have always wanted to become. It made me aware of my potential to create, deliver and inspire. It is seldom that you are given the freedom to express the real professional in you, but it is here, at The KPI Institute, that I have discovered an environment different than most.

At The KPI Institute I have been thought of character, commitment and dedication. Even though it has had its own share of trial and error, the Research Team that I am proud to be a part of, has successfully built on collaboration and team effort, to grow into the outstanding division that it is today. I had lost faith, with my professional engagements before The KPI Institute, that a working environment can be this empowering and familiar. It has not been, until my current experience as a Senior Research Specialist with the KPI Institute that I am happy to express myself freely through the work that I have always envisioned of doing.

Both challenging and brilliant, the working environment at The KPI Institute allows you to express yourself as the unique, talented person that you are. My professional path has been shaped by The KPI Institute and, I believe, us people, rarely get to have that nowadays: the autonomy to grow into the professionals we have always wanted to become.

2. How does it feel to be nominated and selected as Employee of the Year with The KPI Institute?

It feels like all the hard work that we have done at The KPI Institute throughout the year has finally paid off. And by hard work, I mean the release of our Top 25 KPI Reports – 2016 Edition, our GCC Hospitals Benchmarking Report, the State of Employee Performance Management Series 2016, internationally renowned consultancy projects with MEFIC Capital, the King Saud University Medical City and the Ajman Executive Council, more than 70 training deliveries in Strategy and Performance Management, as well as countless articles on Performance Management and Performance Management related topics with our Printed Edition of the Performance Magazine.

3. What do you find to be the most challenging part of your role at The KPI Institute?

Everything about my role at The KPI Institute is challenging. It is definitely not easy, but then…if you come to think about it…What use would I find in a professional role that does not challenge me, always? Throughout my experience at The KPI Institute I have harnessed more of myself, than I could ever believe possible.

Writing, being my passion and economics, my educational background, it was not until The KPI Institute that I no longer had to choose between the two. And maybe the greatest challenge that I am faced with daily at The KPI Institute, is coming to terms with the fact that there is room for both passion and skill in one’s professional life. So, I am happy to say that I have drawn the winning ticket. I do not do it to climb the corporate ladder…I do it because I like it and I am good at what I do precisely because I like it.

4. What would you consider the three main career lessons in your professional life so far?

1. Sacrificing your health for success is not worth it
2. If you do not change your mind you do not change anything
3. Teamwork makes the dream work

5. If you were to interview one person, either from the past or from the present, who would it be?

No one in particular. I would do an interview with myself in the future and I would ask myself one question: “Were you happy?”

Performance excellence in any educational institution can best take place only with proper strategic planning, which starts with the mission statement and ends with the initiatives to achieve the strategic goals and objectives at the institutional and departmental levels.

How can we develop more meaningful scorecards? How can we identify where we are and where to go? In this webinar, participants will be exposed to real examples of scorecards and KPIs, applicable in education institutions.

Main topics covered

• Strategic goals in educational institutions;
• Strategic objectives in alignment with strategic goals and mission statement;
• KPIs for educational institutions;
• Initiatives;
• Scorecards & Dashboards.

Key Learning Points: 

• Develop annual objectives in alignment with the strategic goals and mission statement;
• Select the KPIs that measure the respective objectives;
• Develop initiatives to achieve the respective objectives;
• Develop scorecards at the organizational and departmental levels;
• Develop dashboards that visualize the data in the scorecards and monitor the progress of the institution and the departments.

Presenter’s profile

Dr. Randa Hariri is the Assistant Professor & Director of Institutional Research Assessment and Planning Institutional Advancement at Dar Al-Hekma University.

Randa is highly passionate about teaching and teaching improvement. This is strengthened through her experience as a teachers’ trainer and as a certified KPI professional and practitioner

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on 1^st February, at 1:00 PM – 2:00 PM EET.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge.

Webinar Recording

The webinar recording will be available on our eLearning platform.

Are you using a new and improved collection of the most popular Hospitals KPIs ? The Top 25 Hospitals KPIs – 2016 Extended Edition brings you a selection of KPIs, researched and refined, that can help you strengthen your performance measurement and management framework.

Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Hospitals KPIs -2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the healthcare industry.

Highlights from the Report

• Complete hands-on experience in working with KPIs
• Detailed documentation for each KPI
• Complex articles on best practices in terms of KPI selection and documentation.

By emphasizing the use of KPIs today, the Top 25 Hospitals KPIs – 2016 Extended Edition is a useful resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.

According to Aurel Brudan, The KPI Institute’s CEO, ‘Top 25 Hospitals KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how Hospitals KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

About smartKPIs.com

smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloguing how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.

Get your brand new Top 25 Hospitals KPIs – 2016 Extended Edition and start implementing the knowledge now!

To make sure everything goes according to your plans, it is important to identify the right tools and methods to implement your strategy.

This webinar provides a great opportunity for professionals to share their views and perspectives on what 2017 has in store for the performance management field.

Cristina Tarata, The KPI Institute’s Head of Research Programs, will present the envisioned trends and the most interesting research topics for this year.

Main topics covered

• 2016 – A year in review;
• Performance management trends in 2017;
• Key areas for improvement;
• Start the year with a winner’s mindset.

Key Learning Points

• Acknowledge the important trends in the performance management field in 2017;
• Identify how those trends can affect your organization;
• Apply practical techniques to create a performance culture and a winner’s mindset.

Presenter’s profile

Cristina Tărâță is the Head of Research Department, at The KPI Institute. Cristina’s research activity is reflected by the development of the smartkpis.com database and by the documentation of over 1,000 KPIs from 16 functional areas and 25 industries. She has also coordinated the launch of over 90 reports ”Top 25 KPIs in 2011-2012”; and the development of several book series: The KPI Compendium and The KPI Dictionary Series.

As a consultant, Cristina was involved in multiple projects concerned with implementing a performance management system based on the Balanced Scorecard at the strategic, operational and individual level. Among representative clients, there is the Abu Dhabi Retirement Pensions and Benefits Fund.

Furthermore, she revised the performance management architecture of companies from different industries, including financial institutions, petrochemicals, public sector, health and professional services.

 Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on January 25^h, at 11:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge.

Webinar Recording

The webinar recording will be available on our eLearning platform.

The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified KPI Professional and Practitioner training course, scheduled for the 19-23 February 2017, Dubai.

By attending this course, you will gain both theoretical knowledge and practical skills in working with KPIs, which will enable you to start a KPI implementation project, or to review existing KPIs, as soon as you get back in your organization.

Certified KPI Professional and Practitioner

Coming from The KPI Institute’s core series of certification courses, the Certified KPI Professional and the Certified KPI Practitioner both materialize 12 years of research in the field of key performance indicators, encompassed in a five-day learning experience that makes The KPI Institute approach a very complex, but efficient journey for our customers.

The Certified KPI Professional conceived to cover a rigorous KPI measurement framework and enable the participants to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environments.

The Certified KPI Practitioner complements the Certified KPI Professional and shows participants how to improve the practical skills in working with KPIs and to develop instruments like scorecards, dashboards and KPI documentation forms,

5 Benefits 

• Develop the project plan for a KPI implementation initiative;
• Practice a sound framework to ensure KPIs are aligned to strategy;
• Receive personalized feedback on developing the KPI portfolio of instruments;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community;
• Access +15 templates that help you implement a KPI Measurement Framework in your organization.

Learning objectives 

• Understand KPI measurement challenges;
• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Select KPIs for scorecards and dashboards;
• Develop a KPI implementation project plan;
• Optimize the KPI activation and data gathering process.

Evaluation 

The certification process is finalized when you complete all stages of the learning experience. You will receive a:

• Certificate of Completion: after completing pre-course activities, passing the Certification Exam and the Learning Assessment Quiz;
• Certificate of Attendance for Certified KPI Professional: after participating at the 3 days of on-site training course;
• Certificate of Attendance for Certified KPI Practitioner: after participating at the 2 days of on-site training course;
• Certified KPI Professional diploma: after you have successfully completed all the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details