“Excellence in Customer Service” webinar recording is now available
December 4th, 2014 Posted by magda.grama E-learning 0 thoughts on ““Excellence in Customer Service” webinar recording is now available”The “Excellence in Customer Service” webinar, provided by the KPI Institute as part of the Performance Management series, has been uploaded on our website and is available for you to watch online.
The webinar was presented by Maria Desmons-Macrea, Customer Experience Practice Manager within The KPI Institute, the global authority on KPI research and education. The one hour webinar is describing the factors that build such a culture, focusing on the internal processes that ought to be implemented within the organization, as well as the appropriate standards of the Customer Service Person.
