Facilitated by Teodora Gorski, Managing Director MENA, this in-house training course was delivered between the 17^th – 19^th of December 2017, in Dammam, Saudi Arabia for a public-sector company that is specialized in Healthcare.

This company is a major regional player renowned for innovation and is serving clients in the Healthcare industry across local, national, regional and international levels.

“Thank you for a detailed process and walking us through all the stages of the course. This virtual walk-through is a great way to tone-up our expectations, and manage our time and schedule after the course.” said Miss. Rawan Al Rabiah, Quality and Strategic Planning Administration

Certified KPI Professional Training Course in Dammam is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Dammam, having diverse backgrounds and areas of expertise in the Healthcare area.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

[email protected]

Facilitated by Alin Sonda, Head of Performance Audit Services, this in-house training course was delivered between the 11^th – 13^th of December 2017, in Lagos, Nigeria for a private sector company that is specialized in Banking.

This company is a major regional player renowned for innovation and is serving clients in the Banking and Finance industries across local, national, regional and international levels.

“The course is very valuable and if you apply the knowledge it would certainly drive high performance!” said Oyiza Salu, Group Head, Human Resources

Certified KPI Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Lagos, having diverse backgrounds and areas of expertise in Banking and Finance areas.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

“It is a well delivered course, very impactful.” said Ekhorose Ame-Ogie, Team Lead, Organisational Learning&Development

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

[email protected]

Facilitated by Adrian Brudan, General Manager TKI EMEA this course was held in Dubai, United Arab Emirates, between the 10^th and 14^th of December 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. 

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second-day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Saudi Arabia, Kuwait, Sudan, Qatar, United Arab Emirates having different backgrounds and areas of expertise in their working fields like Manufacturing, Healthcare, Real Estate, Utilities, Energy, Telecommunications, Education / training, Investment.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• KPI calculation –
• Integrity of Data gathering and reporting
• KPI alignment and integration
• Standardization of performance related terminology
• Consistency in measurement
• KPI selection
• Organizational perception about KPIs
• KPI Documentation
• KPI maintenance
• KPI standardization
• Governance of the Performance management system
• Timeliness of data collection
• Manual vs Automation of data collection process
• Support and buy in
• Disconnection from the strategy
• How to use actively data analytics as part of the decision making process
• Target setting and thresholds
• Proper governance of the PMS

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Selecting the right KPIs
• Setting/ developing right operational KPIs
• Designing the right KPIs and implementing them effectively and efficiently to give proficient result
• Setting up individual KPIs for public sector based on Organizational Result Framework
• Documenting KPIs clearly and concisely
• Software to manage KPIs

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean
[email protected]

Facilitated by Teodora Gorski, Managing Director MENA this course was held in partnership with Vigilance Consulting, in Manama, Bahrain, between the 5^th and 7^th of December 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. 

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Bahrain and Saudi Arabia having different backgrounds and areas of expertise in their working fields like Oil & Gas, Insurance, Education / Training, Aviation, Consulting or Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Staff understanding of KPIs
• Access to data
• Utilization of KPIs as part of the decision-making process
• Data gathering process
• Refining KPI Data / Check the quality of the data
• Management buy in
• Identifying KPIs

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Effectiveness KPIs
• Working with indexes
• KPI weighting
• Avoiding negative behaviors once targets are set

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

Facilitated by Radu Cocean, Strategy and Business Planning Expert, this course was held in Dubai, United Arab Emirates, between the 14^th and 16^th of November 2017 and is part of a series of certification courses dedicated to rigorous usage of strategy in practice. 

In the first day, the course agenda covered the following subjects:

• Impact, mission, values;
• Business model and value drivers;
• Internal capabilities and SWOTM analysis;
• Vision and goals.

The second day sessions covered the following discussion topics:

• PESTEL Analysis;
• Porter 5 Forces Model;
• SWOT analysis & scenario planning;
• Competitive strategies.

In the third day of the course the next themes were approached:

• Growth strategies;
• Objectives and KPIs;
• Portfolio of initiatives and action plan;
• Strategy visualization and alignment;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Botswana and United Arab Emirates having different backgrounds and areas of expertise in their working fields like Engineering, Education and Government.

Before beginning the course, sharing challenges of previous experience in working with strategy was encouraged and some of them were:

• Communication Strategy;
• Recalibrating strategy;
• Business Process Recalibration;
• Calibrating Resources: budget, talent and IT;
• Internal Environmental Scanning.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Strategy visualization and communication;
• Strategy planning aligned with objectives;
• Risk management.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 5 days of on-site training course;
• Certified Strategy and Business Planning Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Strategy and Business Planning Professional title, as this certification recognizes the professionals’ ability to develop strategies to ensure successful performance management.

To find out more details, please visit the Strategy and Business Planning Professional certification page.

If the opportunity of customized Strategy and Business Planning training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean
[email protected]

Facilitated by Adrian Brudan, General Manager TKI EMEA, this in-house training course was delivered between 5^th – 7^th of November 2017, in Jubail, Saudi Arabia for a public sector company that is specialized in Education/Training.

This company is a major regional player renowned for innovation and is serving clients in the Education industry across local, national, regional and international levels.

“This course is one of the best courses ever attended in the field of strategic planning. I got a better understanding of the structure of project management and how to construct the organization objectives in relation to the vision and mission.

In addition, I got excellent guidance of defining the proper KPIs and how to suggest initiatives and projects. I can now distinguish between scorecards and dashboards and their use. Data visualization methods were addressed properly.” – Mr. Khalid Shabaro, Chairman of the General Studies Department

The training course was attended by professionals from Jubail, having diverse backgrounds and areas of expertise in Education / Training area.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

“A special thanks to Mr. Adrian Brudan for the friendly, valuable and professional training / coaching.” said Mr. Yasir Munawar, Instructor

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

[email protected]

Facilitated by Aura Serea, Chief Talent Officer this course was held in Kuwait City, Kuwait, between 13^th and 15^th of November 2017 in partnership with Union Investment Companies and is part of a series of certification courses. 

In the first day, the course agenda covered the following subjects:

• What is Job Evaluation, Job Analysis and a Job Description;
• Importance, Principles and Challenges;
• Process Job Evaluation supports;
• Compensation and Benefits;
• Career development and employee engagement.

The second day sessions covered the following discussion topics:

• Job Analysis, Job Descriptions detailed processes;
• Conducting Job Evaluations;
• Competency Frameworks;
• Core competencies, leadership models and potential indicators.

In the third day of the course the next themes were approached:

• Group and individual exercises;
• Individual take it home exercise;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience in writing job profiles and job descriptions and a practical understanding of how to implement job evaluations, run job analysis and design job descriptions, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Kuwait having different backgrounds and areas of expertise in their working fields like Finance and Investment.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• How to do an actual Job Evaluation using FC or Point method;
• How to design job descriptions;
• Job evaluation process, different methods.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Job Evaluation and Job Description Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Job Evaluation and Job Description Professional title.

If the opportunity of customized Job Evaluation and Job Description training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]