We are excited to announce that on August 22^nd, 2018, Mauritius, The KPI Institute and Soft Skills Consultants signed their partnership to streamline best practices in managing employee and organizational performance!

The KPI Institute and Soft Skills Consultants share the common goal and vision of delivering customized performance management training sessions to professionals from Mauritius.

This partnership starts by launching the first edition of our Certified KPI Professional in Mauritius, a certification course that will serve the needs of the Mauritius market in terms of acquiring knowledge and competences.

The Certified KPI Professional Certification is the go-to program for professionals interested in building a sound framework for managing performance through Key Performance Indicators, from the moment they are selected and documented, to the end when results are collected & centralized in performance reports.

The course will take place in Quatre Bornes, Mauritius, on the 18^th of September, over the time span of three days and under the guidance of Andrea Minelli, Management Consultant at The KPI Institute.

“This partnership will enable professionals from the area to grow professionally and it’s our mission to facilitate a good environment to do so.” said Aurel Brudan, founder and Chief Executive Officer, The KPI Institute.

This programme will help organizations to better manage the performance of their employees in order to sustain growth and profitability in this VUCA business world.” said Kesho Gooriah, Managing Director, Soft Skills Consultants (Mauritius) Ltd

About Soft Skills Consultants

Established in 2010, Soft Skills Consultants (Mauritius) Ltd has been consistently delivering high quality soft skills training to corporate businesses. Our track record of training 2,082 participants from 246 organizations (as at 31st July 2018) is a testimony of our determination to foster a soft skills culture among organizations in Mauritius.

Our activities include:

• Corporate Training
• Career Development
• Recruitment & Selection
• Assessment Centre

For more information visit Soft Skills Consultants website – www.softskills.mu

About the KPI Institute

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact:

The KPI Institute:

Carmen Boboc

Email: [email protected]

Soft Skills Consultants

Kesho Gooriah

Email: [email protected]

Facilitated by Andrea Minelli, Management Consultant, this in-house training course was delivered between 23^rd – 27^th of July 2018, in Bandar Seri Begawan, Brunei Darussalam for a private-sector company that is specialized in Arts, Culture and Entertainment.

This company is a major regional player renowned for innovation and is serving clients in the Event Planning and Entertainment industries across local, national, regional and international levels.

Certified KPI Professional and Practitioner Training Course is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from United Arab Emirates, having diverse backgrounds and areas of expertise in Utilities areas.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

[email protected]

Facilitated by Maitham Aloraibi, Management Consultant, this in-house training course was delivered between 17^th and 19^th of July 2018, in Riyadh, Kingdom of Saudi Arabia for a private sector company that is specialized in Construction.

This company is a major regional player renowned for innovation and is serving clients in the Construction, Capital Works and Cement industries across local, national, regional and international levels.

“It’s good and beneficial for most admin employees”. said Mr. Faisal Alassaf, Costing Accountant

KPI Masterclass Training Course is part of a series dedicated to rigorous use of KPIs within the organization.

The training course was attended by professionals from Kingdom of Saudi Arabia, having diverse backgrounds and areas of expertise in Construction area.

We approached the following key topics:

• Understanding Performance Management System Architecture and KPIs;
• KPI Documentation and Target Setting;
• KPI Data Gathering and Analysis.

“I’m really happy and satisfied with the course”. said Mr. Roopesh Trivedi, Business Development Manager

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

[email protected]

Facilitated by Mohammed Osama Moustafa, Management Consultant this course was held in Riyadh, Kingdom of Saudi Arabia, in partnership with MILE (Madinah Institute for Leadership and Entrepreneurship), between 15^th and 19^th of July 2018 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Saudi Arabia having different backgrounds and areas of expertise in their working fields like Education / Training, Consulting, Government, Banking, Utilities and Retail.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Aligning the Performance Appraisals to organizational performance- strategy;
• Data accuracy in the process of collection;
• Having onboard the top management in KPI Projects.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Visualizing KPI results;
• Effectiveness KPIs;
• Developing a performance report;
• Data gathering and visualization;
• The relationship between Strategic, Operational and Individual KPIs.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean
[email protected]

Facilitated by Andrea Minelli, Management Consultant, this course was held in London, United Kingdom, between 11^th and 13^th of July 2018 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Turkey, Switzerland and Saudi Arabia having different backgrounds and areas of expertise in their working fields like Defense and Aerospace or Sports.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• KPI Selection;
• International standardization;
• BSC Perspective;
• KPI Alignment;
• Process implementation;
• Qualitative KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Documenting KPIs clearly and concisely;
• Visualizing KPI results;
• Working with indexes;
• Individual performance to align with organizational strategies.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The KPI Institute has developed many courses over the years, most of which handle specific areas of improvement within a company, from employee performance, to organizational culture, KPIs, business strategy and performance measurement and many more. However, it has become clear to us that some organizations require a more specialized intervention that takes a comprehensive look over multiple elements at once.

This is why we’ve created the Global Performance Audit Unit – GPA Unit for short, whose experts can deliver the Certified Performance Audit Professional course. At its core, the C-PA course is designed around the Integrated Performance Maturity Model Framework, a 5-point structure that measures the maturity of your strategic planning, performance measurement, performance management, performance culture and employee performance management capabilities.

One framework to rule them all

As mentioned, the C-PA course rests on a 5-point integrated framework. When we first thought about this possibility, we realized it was imperative that we design this as rigidly as possible, in order to smoothly take into account several layers of organizational challenges at once. These are as follows:

Strategic Planning – define the long-term strategy and optimize resource allocation to achieve your organization’s vision. Articulate your strategic plan and focus your strategy towards organizational alignment.

Performance Measurement – look into the use, documentation and visualization of KPIs, to analyze how a strategy is executed, how to establish effective targets and collect KPI results.

Performance Management – optimize your performance management system through efficient decision-making and project implementation. Develop and change based on current results to improve performance.

Performance Culture – create the necessary conditions for your Performance Management System to become functional, to operate efficiently and be integrated into the overall organizational culture.

Employee Performance Management – measure, evaluate and reward individual performance to achieve your overall business strategy. Support learning and development to create a high-performance workforce.

Once we adjoined all of these aspects into one whole framework, we looked for ways in which we can assess a company’s performance based on this structure. This is where maturity levels come into play. When talking about PM maturity levels, we mean the adoption level of dedicated performance management tools, the shaping of internal performance management processes, the mechanisms, processes and relations through which performance management systems are run and administered.

 Your maturity level can be anywhere between 1 and 5:

• Initial
• Emergent
• Structured
• Integrated
• Optimized

Each of these levels gauges a company’s approach towards its core operational elements: tools, processes, governance, architecture and integration.

The Certified Performance Audit Professional course represents an educational program which embeds as a critical component the direct application of all these aspects, into a 3-day in-depth learning experience.

If you’re someone familiar with auditing processes or you simply feel that your company needs an auditor, who can provide a detailed roadmap for improvement through a thorough inspection process, this might be just the thing your organization needs to bump it up to the next level. Consider the following question series – would you like to:

• Receive relevant guidance on how to assess the maturity of a performance management system?
• Learn how to use the Performance Maturity Model Framework as part of your audit methodology?
• Understand the value added by a PMS audit and improve your PM capability?
• Develop the ability to interpret data and perform statistical analysis?
• Gain a better grasp over reviewing performance management documents, produced by the organization you’re assessing?
• Be able to interview key stakeholders, through a non-primed, objective survey?
• Learn to assemble a Performance Audit Project Plan?

Assuming your answer is affirmative, we’re more than happy to provide you with all the necessary knowledge so that you can become that auditing specialist that your company sorely needs!

By measuring your organization against our state-of-the-art maturity model, you’ll be able to find out where your organizational, operational and individual strengthens and weaknesses lie. Moreover, you’ll be more than capable to provide a pathway for consolidating the former and solving the latter, so that all your weaknesses become strengths.

All organizational challenges have a solution. There is no such thing as “cannot do”, there is only “will not do”. Knowing this, the question then becomes – do you want to want to do what it takes to improve your company’s results?