The Certified Performance Management Professional Certification is a unique accreditation course that endorses you both for your knowledge and skills in managing performance across a variety of scenarios.

This certification is the result of a complex, experiential learning program that has 3 sections: pre-course activities, core-course exercises and post-course assignments.

Acquire the insights that will make you the lead performance management resource in your organization!

The online course is built around 9 modules, that feature 5 hours of video presentation, approximately 23 hours of practical assignments that will ensure you will have a better understanding of the core elements within Performance Management by the end of the course, which will be rounded up with a 2-hour evaluation session. The course will be delivered in English, at the attendee’s own pace, at any time and with no prerequisites.

Benefits

• Experience the real business applicability of theoretical concepts, by applying 6 performance management pillars in 12 different scenarios;

• Manage poor performance in a measurable and effective manner through corrective actions and initiative management;

• Improve the organizational decision making process by experiencing a variety of business scenarios.

Target Audience

I. Individuals interested in performance management

Entrepreneurs, analysts and professionals from different fields, interested in performance management, will acquire the knowledge needed to better understand performance management.

The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance management skills.

II. Top/middle management people

Individuals from top/middle management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Management Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Management System within their organizations.

By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.

III. Performance measurement experts

Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now can check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.

Testimonials

“It has been a very good learning experience for me. It surprised me how motivated I have been throughout this online course – maybe because I saw that the content, presentations and assignments were of such high quality.”

Dorte Jensen, Novo Nordisk, Denmark

The course content was insightful and easy to understand and follow. It was one of the best ways to learn step by step the process of performance management.”

Joy Tanga, Central Bank, Nigeria

“It’s a great course for any professional who deals with Performance Management in any way. In my opinion, it’s worth much more than it costs. It’s structured and presented brilliantly.”

Zubair Naeem Paracha, Alessa Industries, Kingdom of Saudi Arabia

Course Trainer

Andreea Vecerdea, Head of Strategy and Performance, The KPI Institute

Andreea holds valuable experience in performance management, as she was in charge of implementing and reviewing a number of Performance Management architectures for international clients from industries as varied as petrochemicals, public sector, health and professional services.

As an accredited trainer, Andreea facilitated several courses in the performance management field, as “Certified Key Performance Indicators Professional”, “Certified Performance Management Professional” and “Certified Employee Performance Management Professional”. Also, she participated at several international Conferences, where Andreea facilitated workshops dedicated to performance management.

Her research activity in the performance management field materialized in the documentation of over 500 KPIs from 16 functional areas and 25 industries and the development of publications:” The KPI Compendium”, “The KPI Dictionary” Volume 1 and Volume 2,” Top 25 KPIs in 2011-2012″ Report Series and the study “Performance Management in Romania 2012”.

Her professional development is completed by the participation at a series of conferences in the Performance Management field, Balanced Scorecard and Key Performance Indicators, as well as the completion of the Master Trainer Program facilitated by The Association for Talent Development.

Benchmarking is a tool widely used nowadays in organizations as a performance improvement enabler. Although the process of benchmarking is easy to understand as a general concept, many practitioners find it difficult to generate insights which will lead to performance improvement within the organization. Gaining clarity around this step of the benchmarking process is vital for the successful outcome of the entire program.

The following webinar aims to clarify how to generate insights from data analysis in a benchmarking project and how to use the insights to improve the performance of a department or the entire organization. Matters such as data analysis and reporting, preparation for improvements, the development of a road-map or pilot-project that will implement the benchmarking study’s results will be examined in-depth during the webinar.

Main topics covered
• Benchmarking process overview;
• Insights generation through data analysis and reporting;
• Findings adaptation;
• Preparing for improvements.

Key Learning Points: 
• Gain an overview of the benchmarking process;
• Identify relevant data for reporting;
• Develop a proper implementation road-map;
• Identify key factors that influence the performance improvement process.

Presenter’s profile

Alina Miertoiu is a Business Research Analyst at The KPI Institute, a research institute specialized in business performance, considered today the global authority on Key Performance Indicators research and education. She is also a Certified KPI Professional and The KPI Institute’s Executive Manager of the Center for Performance Benchmarking.

As part of her research endeavours, one of Alina’s most significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities: Water, Gas, Electricity Generation and Electricity Distribution, which comprises worldwide data.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on 15^th February, at 11:00 AM – 12:00 PM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge.

Webinar Recording

The webinar recording will be available on our eLearning platform.

Are you using a new and improved collection of the most popular Call Center KPIs ? The Top 25 Call Center KPIs – 2016 Extended Edition brings you a selection of KPIs, researched and refined, that can help you strengthen your performance measurement and management framework.

Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Call Center KPIs – 2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the call center industry.

Highlights from the Report

• Complete hands-on experience in working with KPIs
• Detailed documentation for each KPI
• Complex articles on best practices in terms of KPI selection and documentation.

By emphasizing the use of KPIs today, the Top 25 Call Center KPIs – 2016 Extended Edition is a useful resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.

According to Aurel Brudan, The KPI Institute’s CEO, ‘Top 25 Call Center KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how Call Center KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

About smartKPIs.com

smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloguing how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.

Get your brand new Top 25 Call Center KPIs – 2016 Extended Edition and start implementing the knowledge now!

Are you using a new and improved collection of the most popular Business Consulting KPIs ?

The Top 25 Business Consulting KPIs – 2016 Extended Edition brings you a selection of KPIs, researched and refined, that can help you strengthen your performance measurement and management framework.

Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Business Consulting KPIs – 2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the healthcare industry.

Highlights from the Report

• • Complete hands-on experience in working with KPIs

• • Detailed documentation for each KPI

• Complex articles on best practices in terms of KPI selection and documentation.

By emphasizing the use of KPIs today, the Top 25 Business Consulting KPIs – 2016 Extended Edition is a useful resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.

According to Aurel Brudan, The KPI Institute’s CEO, ‘Top 25 Business Consulting KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how Business Consulting KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

About smartKPIs.com

smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloging how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.

Get your brand new Top 25 Business Consulting KPIs – 2016 Extended Edition  and start implementing the knowledge now!

In an effort to build the Kingdom of Saudi Arabia as one of the world’s leading examples of performance proficiency through its Vision 2030 development plan, the country’s leadership has decided in 2017 to hold The Conference and Exhibition for Professional Certification event – CERTX for short. CERTX represents a dedicated marketplace of ideas for professional certification. International experts, consultants, trainers, coaches, company leaders and governmental heads, among many others, will grace this event with their vision regarding workplace performance improvement.

The event represents a prestigious chance for parties around the world to prove that their best practice examples for managing efficacy, nurturing efficiency and growing performance are what the KSA could use for its Vision 2030.

With this in mind, the event’s objectives are clearly delineated around what the country’s development plan requires:

• Bridging the gap between educational outputs and job market needs & requirements
• Introducing international best practices for local governments and private organizations to improve competitiveness
• Building partnerships and raising an organization’s efficiency and standards of performance
• Providing local and regional institutions with valuable opportunities to communicate with their pioneering counterparts and exchange knowledge
• Discussing challenges faced by professionals and sharing professional certification business models, to help impact career paths, as well as leave a healthy impact on educational and training curriculums

“We want to work on the method of preparing the Saudi worker or employee to enter the labour market (…) The output of the educational system and linking it to the market needs and the future vision – especially for the next year – will also be very crucial for preparing Saudis to enter the labour market or for any procedures in this regard.” – HRH Prince Mohammed Bin Salman Bin Abdulaziz – Crown Prince, Kingdom of Saudi Arabia

From an interview with Al Arabiya

Scheduled as a 2-day conference, during the first CERTX event, participants are able to take part in 8 interactive workshops, exhibitions, and 6 masterclass sessions, one of which – KPI Essentials, will be delivered by The KPI Institute, through Dr. Maitham Aloraibi.

Dr. Maitham Aloraibi is a Senior Management Consultant for TKI, with a proven track record of over 21 years of experience, out of which 15 were in the petrochemical industry and 6 in the public sector, specifically governmental-administrative agencies. The KPI Essentials Masterclass that he will be delivering supports organizations by enabling them to develop key competencies in performance management, by improving practices such as KPI selection, KPI documentation, KPI data gathering and reporting. Given CERTX’s focus on wholesale overhaul and improvement, such a masterclass would prove beneficial to any organizational entity that wants to attain consistent results by cascading objectives and KPIs to all of its levels.

Other masterclass and workshop presentations feature CIPD’s The Changing World of the HR professional in the GCC, CompTIA’s CyberSecure exhibition, PricewaterhouseCoopers’s (PWC) Value-added tax presentation, Oakwood International’s Leadership in HR, as well as The London Institute of Banking & Finance’s Future proofing your banking workforce exposition, among many other world-wide renown providers of management knowledge.

The KSA’s Vision 2030 development plan is highly likely one of this world’s most daring growth strategies for a country, therefore it comes as no surprise that so many high-profile players wish to have their name featured as a building block for its success. By organizing this cutting-edge conference, where companies share the latest developments in the field of managing performance, Saudi Arabia ensures its Vision 2030 will most assuredly end up being this century’s country development landmark.

Employee Performance represents one important factor that can make or break organizational health and The KPI Institute’s Certified Employee Performance Management Professional course offers the optimal combination of key, specific, detailed concepts and the practical tools and techniques required to improve and maintain the employee performance management system.

The KPI Institute invites you to become a Certified Employee Performance Management Professional on 26-28 February 2017 in Dubai.

5 Benefits  

• Nurture core competencies in order to design, implement, monitor, evaluate and follow a performance management  cycle in a successful manner;
• Providing visibility and clarifying accountability related to performance expectations
• Access a set of performance management tools and relevant templates to help you put into practice the knowledge acquired during the training course;
• Identify the necessary corporate competencies and skill gaps to generate sustainable growth
• Obtain a certified professional diploma in the field of Employee Performance Management, by following a robust learning experience provided by The KPI Institute.

Learning objectives  

• Understand the fundamentals of the performance management framework;
• Learn how to track the employee performance  during each phase of performance management cycle;
• Apply key tools to measure employees’ results in a fair and objective manner;
• Gain the knowledge of developing a Performance Management System business case and get stakeholders’ buy-in;
• Learn how to conduct efficient performance appraisals.

We strongly advise you to ensure that you will receive your Certified Employee Performance Management Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

In 2017 we expanded our offer of products, services and tailored training courses, to help professionals worldwide gain valuable knowledge and the ability to translate it into best practices.

Over the last years, we had the chance to analyze the business architecture of over 50.000+ organizations and their road towards success. One of the most important factors guiding them towards achieving performance was always people excellence and their capabilities when it comes to understanding organizational performance.

About our courses

This year represents a milestone for The KPI Institute, since we are delivering worldwide more than 130 training courses in 28 countries, over 6 continents.

Our training team is customizing the courses for specific areas and is therefore elaborating multilingual material. From the distinguished KPI courses, to Team and Cross-Cultural Management, KPI, Dashboard and Scorecard in various industries and functional areas, Supply Chain Management to Data Analysis and Visualization, Benchmarking and Performance Improvement, these programs are based on rigorous research and highly demanding standards.

Start training for performance! Understand the benefits and access our latest development programs.

Business Growth
 Best practice techniques to KPI selection;
 Enhance the KPI activation and data gathering process;
 Network within the international Certified KPI Professionals Community;
 Engage in understanding KPI selection in different contexts;
 Form KPIs in a standardized template;
 Implement a Performance Management System;
 Tell the difference between objectives, KPIs and initiatives.

We invite you to choose the educational solutions that best represent your professional interests!

The courses scheduled for 2017 can be found on our Marketplace, where you can refine your search per location, date and subject.

The Benchmarking Professional Certification is an accreditation course that endorses you both for your knowledge in improving performance through best practices and skills in implementing benchmarking strategies in your own organization.

This certification is the result of a complex, experiential learning program that has 3 sections: pre-course activities, core-course exercises and post-course assignments.

Find the gaps or limitations in the performance of your organization!

The online course is built around 7 modules, that feature 2 hours of video presentation, approximately 22 hours of practical assignments that will ensure you will attain a better grasp of ins and outs of this competence by the end of the course, which will be rounded up with a 2-hour evaluation session. The course will be delivered in English, at the attendee’s own pace, at any time and with no prerequisites.

Benefits

• Reach performance improvement by receiving guidance and international benchmarking expertise on conceiving and applying an optimum benchmarking plan;
• Achieve excellence in your organizational processes and initiatives by applying the best available practices;
• Attain superior results by managing performance gaps based on relevant data pertaining to this competence.

Target Audience

I. Professionals interested in benchmarking practices

Entrepreneurs, analysts and professionals from different fields, interested in acquiring the knowledge needed to understand the processes and methodologies relating to current practices for this specialization.

II. Top/middle management

Individuals from top/middle/lower management, regardless of their field of expertise, responsible with organizational performance through internal benchmarking practices.

III. Benchmarking Experts

Experts in both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.

Testimonials

This was an interactive course that has provided me with good foundation on the subject of benchmarking.”

Narjis Hasan, Dubai Customs, United Arab Emirates

“It is a course which can be immediately applied to improve one’s entity performance.”

Dayang Yung Mei Hui, Ministry of Finance, Asia

“The course content is rich, with a lot of information which increases the knowledge and has a positive effect in improving work performance and implementing benchmarking strategies. So, this course was amazing!”

Mervat Abdulaziz Al-Rassan, King Saud University Medical City, Kingdom of Saudi Arabia

Course Trainer

Andrada Ghete, Subject Matter Expert, The KPI Institute

Andrada has coordinated the Benchmarking capability of The KPI Institute and was responsible for the first benchmarking project of the company, which seeks to provide a comparative analysis of the hospitals’ performance in the GCC States.

Moreover, she was in charge with developing and delivering courses both on Benchmarking and Cross-cultural Management, and research activities which involve documenting KPIs in various functional areas and industries.

She is internationally certified in working with KPIs and regularly attends international conferences, where she publishes research articles in management field. She is also a seminar lecturer of Human Resources Management and successfully completed the Master Trainer Program facilitated by The Association for Talent Development (ATD).

The KPI Institute announces the launch of a new webinar series, starting with the 25th of January 2017.

Live and recorded, one-hour interactive sessions will become available every week, exploring ultimate topics of Performance Management! Skillful trainers, dedicated to sharing knowledge and offering top solutions based on advanced research, are now answering the needs of worldwide professionals!

The first webinar will be held by Aurel Brudan, the founder and CEO of The KPI Institute, who will explore the 2017 organisational and employee performance management challenges and trends around the world.

Visit our online Marketplace for more valuable resources and webinars.

Facilitated by Ahmed Gadelhak, Management Consultant at The KPI Institute, this course was held in Riyadh, Kingdom of Saudi Arabia, between 18^th and 22^nd of December 2016 in partnership with MILE and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like Healthcare, Banking, Mortgages & Credit, Government – State / Federal, Energy, Legal, Education / Training.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Dealing with Negative Behavior
• Selecting KPIs
• Setting Targets
• Visualizing KPIs
• Qualitative KPIs and Effectiveness KPIs
• Indexes
• Functional Performance Indicators
• Documenting KPIs
• Governance
• Getting Staff buy-in

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Governance
• Linking KPIs to Strategy
• How to select KPIs
• How to present results visually
• Employees KPIs
• Buy-in from stakeholders
• Using Weights & Indexes
• Defining objectives
• Cascading and Alignment of KPIs with organization or department objectives
• Understanding what is Performance Management System
• How to gather data from different sources
• How to track and measure KPIs
• How to implement KPI Model
• Setting and measuring qualitative work

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean
alex.muntean@kpiinstitute.com