Latest smartkpis.com report: Top 25 Call Center KPIs – 2016 Extended
Are you using a new and improved collection of the most popular Call Center KPIs ? The Top 25 Call Center KPIs – 2016 Extended Edition brings you a selection of KPIs, researched and refined, that can help you strengthen your performance measurement and management framework.
Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Call Center KPIs – 2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the call center industry.
Highlights from the Report
- Complete hands-on experience in working with KPIs
- Detailed documentation for each KPI
- Complex articles on best practices in terms of KPI selection and documentation.
By emphasizing the use of KPIs today, the Top 25 Call Center KPIs – 2016 Extended Edition is a useful resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.
According to Aurel Brudan, The KPI Institute’s CEO, ‘Top 25 Call Center KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how Call Center KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”
smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloguing how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.
Get your brand new Top 25 Call Center KPIs – 2016 Extended Edition and start implementing the knowledge now!