Facilitated by Teodora Gorski, Managing Director MENA, this course was held in Kuala Lumpur, Malaysia, between the 24th and 28th of July 2017. It forms part of a series of certification courses dedicated to proper, rigorous KPI use.

On day 1, the course agenda covered:
- The world of KPIs
- Understanding KPIs
- KPI typology
- KPI taxonomy
Day 2 sessions involved:
- KPI Selection
- KPI Alignment
- KPI Documentation
- Working with targets
On day 3, participants took part in:
- Data gathering
- Data visualization
- Review and certification exam
Day 4 discussions delved into:
- KPI project coordination
- KPI selection at Organizational Level
Day 5 concluded with:
- KPI Measurement
- KPI selection at Operational Level
- Review and Assessment Quiz
To enable participants’ theoretical understanding and provide them practical experience, the course employed a plethora of learning methods:
- Group discussions, exercises, simulations, and case studies
- Explanation of the theory regarding performance measurement
- Performance Management presentation – management templates as tools to support PM integration practices in organizations
- Customized feedback regarding the present use and future plans for implementing performance management systems
- Active involvement of all participants in a collaborative learning environment
The course was attended by professionals from Malaysia, Saudi Arabia, Oman, United Arab Emirates, China and Thailand. Their various backgrounds and areas of expertise encompassed Oil & Gas, Pharmaceutics, Education / Training, Consulting, Energy, Environmental / Sustainability, Banking, Mortgages & Credit, and Transportation / Logistics.
Before beginning the course, participants shared their previous challenges of working with KPIs:
- Maturity of the organization
- Support from the organization
- Organizational structure
- Lack of standardization
- Benchmarking performance
- Clear strategy
- KPI documentation
- KPIs for different scenarios
Participants were also invited to express their learning needs and expectations from the course:
- Data gathering
- Data visualization
- Visualizing KPI results
- Avoiding negative behaviors once targets are set
- Getting staff buy-in Balanced Scorecard formulation and the related dashboard PESTEL approach
In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating in the face-to-face training course and completing all the activities on our eLearning platform, participants will receive:
- Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam
- Certificate of Attendance KPI Professional (hard copy): after participating in the 3-day on-site Certified KPI Professional training course
- Certificate of Attendance KPI Practitioner (hard copy): after participating in the 2-day on-site Certified KPI Practitioner training course
- Certified KPI Professional diploma (hard copy): after you have successfully completed all of the pre-course and core-course activities, plus items 11-16 of the after-course stage
- Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completing items 17-19 of the after-course learning experience.
In addition to the training sessions, participants on the last day of the course completed a certification exam to obtain the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the proper use of KPIs in business.
The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.
To find out more details, please visit the KPI Professional and Practitioner certification page
If you’re interested in joining a customized KPI training course, email us at office@kpiinstitute.org to receive a tailored offer.
For any additional info, contact one of our representatives:
Alex Muntean, Head of Customer Engagement
alex.muntean@kpiinstitute.com