The KPI Institute through its Center for Sustainability Performance has developed a new research publication, Sustainability Reporting – Making sense of the international frameworks. The report is designed to lead professionals into reporting efficiently their sustainability efforts.

This research aims to shed light on popular international non-financial reporting frameworks and to provide guidance to organizations on selecting optimal sustainability reporting tools, based on their scope and capabilities. Additionally, the paper also addresses the wider context of sustainability reporting, by looking at the trends driving reporting practices worldwide.

Benefits

• Standardized analysisof 7 of the most utilized international sustainability reporting frameworks;
• Comparisonof the 7 frameworks based on key elements, including subject coverage, industry guidance and KPIs;
• Recommendationson how to select the suitable reporting tools for your organization.

Frameworks analyzed throughout the report:

• GRI Standards;
• International Integrated Reported Framework;
• ISO 26000;
• OECD Guidelines for Multinational Enterprises;
• SASB Sustainability Accounting Standards;
• Social Return on Investment Framework;
• UN Global Compact.

Sustainability reporting has been increasing in scope over the past years, with the number of organizations worldwide issuing sustainability reports growing yearly, driven by several major trends, reflecting shifts in the regulatory, community, investor and consumer landscapes.

Improve your sustainability reporting skills by downloading the paper for FREE!

About the Center for Sustainability Performance

Operated by The KPI Institute, a leading global research institute specialized in business performance, The Center for Sustainability Performance disseminates and applies more than 14 years of expertise in Key Performance Indicators (KPIs) research and education to the sustainability field.

The Center for Sustainability Performance provides dedicated professional sustainability related services, ranging from consultancy and research, to specialized trainings, which promote the use of advanced non-financial reporting standards and help organizations manage and improve their sustainability operations.

The Certified Data Analysis Professional course is dedicated to achieving precision, data based decision making strategies through a rigorous data analysis process within the company.

Through this practical approach, participants can draw more accurate conclusions that will enable them to understand the meaning of data, the insights it reveals and what is the hidden potential enabled by comprehending historical data and trend analysis.

The KPI Institute invites you to become a Certified Data Analysis Professional on 19 -21 July 2017 in Kuala Lumpur.

5 Benefits  

• Receive guidance to improve your data collection process;
• Support organizational processes by developing a customized data analysis framework;
• Optimize the decision making process by exploring efficient ways to analyze data;
• Improve initiative management through insights generated from the use of data analysis tools;
• Obtain premium recognition as a Certified Data Analysis Professional by completing a unique learning program.

Learning objectives  

• Differentiate between the dimensions of data quality;
• Get insights on best practices in data collection;
• Analyze solutions for organizing, synthesizing and aggregating data;
• Apply data analysis techniques on both quantitative and qualitative data;
• Understand the common and special causes of a measure’s variance;
• Learn how to effectively report data analysis;
• Discover ways to improve performance reporting of KPIs or metrics.

We strongly advise you to ensure that you will receive your Certified Data Analysis Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

Following the successful series of the Performance & KPI Executive Meeting in 2016 across the region, The KPI Institute is opening the new 2017 edition! The first event that brings together top-level corporate executives will take place at Grand Millenium, Kuala Lumpur, on the 20^th of July, from 08.30 to 11.00 AM.

The purpose of the Performance & KPI Executive Breakfast Meeting is to explore and discuss challenges and trends in Organizational and Employee Performance.

Facilitated and led by Aurel Brudan, Founder and CEO at The KPI Institute, it is an unique event for top executives to share their expertise and knowledge with each other for the benefit of their organizations.

WHY ATTEND?

• Examine key tools that help you enhance organizational performance;
• Grasp the best practices in implementing a framework for KPI Measurement;
• Understand KPI measurement challenges and how to address them;
• Gain new insights from high-level executives, selected from across range of industries;
• Get expert advice on the most pressing and complex issues.

KEY DISCUSSION TOPICS 

• Organizational Performance Improvement and KPI Trends for 2017;
• Understanding Key Performance Indicators in the Individual Performance Management System context;
•  Challenges in working with KPIs and Performance management.

There are LIMITED spots, secure yours NOW!

CONTACT

Mohd Shahril Abd Manan

Management Consultant

E-mail: shahril.manan@kpiinstitute.com

The KPI Institute has worked extensively in helping Utilities professionals from all around the world to measure and improve their performance. First publication from The Utilities Performance Benchmarking Series 2017 is  Key Performance Indicators for Water Utilities and a preview of this is available here.

Our publication focuses in providing in-depth comprehension on performance levels and the utilization of Key Performance Indicators (KPIs) in Water Utilities. The report includes 178 Water KPIs with historical data collected in 5 years from 35 companies located in 11 countries from Europe, America, Asia, Australia, Africa. 1 Data Catalogue displaying performance results in Microsoft Excel, complementary offered to the report.

The research study focused on 5 key areas of the performance management and measurement processes:

• Customers – includes metrics related to Market Distribution, Customer Satisfaction, Brand Perception and Customer Service.
• Operations – includes metrics which reflect on production and distribution processes, focusing on the reliability or quality of the infrastructure used.
• Environmental Impact – pinpoints the environmental mark of the organization, measuring Green Gas Emissions and Waste Management.
• Corporate Governance – reflects on management effectiveness, audit and decision making.
• Human Capital – contains metrics related to the following topics: Workforce Profile, Professional Development, Innovation and Health and Safety.

The Operations cluster is the most comprehensive one, containing 68 KPIs out of the 178 indicators included. Likewise, the indicators are categorized in 6 main areas:

• Transmission network (e.g. # Treated water towers, % Earthquake resistant pipeline joints);
• Interruptions (e.g. # Interruption time (minutes), % Interruptions restored within 5 hours);
• Restorations (e.g. % Restoration of unplanned water supply, % Sewer spills attended within 1 hour);
• Operations quality (e.g. # Overall operation and maintenance index, % Yearly water losses);
• Key Processes (e.g. # Infrastructure planning and delivery, # Core financial processes);
• Water Consumption (e.g. % Non-revenue water, # Groundwater (megaliters).

Our Benchmarking studies aim at helping organizations to better position themselves on the market and assess their performance level in comparison to their competitors. Moreover, they promote a recalibration of improvement initiatives and strategic approaches in order to enable development within the organization.

Get your brand new Key Performance Indicators for Water Utilities Report and start implementing the knowledge now!

About the Center for Performance Benchmarking

The Center for Performance Benchmarking is commited to support professionals in their continuous performance improvement efforts by providing a unique and complex learning experience, which goes beyond a simple benchmarking study. Our Center creates a community of benchmarking practitioners and organizations interested in sharing best practices and advancing the way businesses are being benchmarked.

About the Utilities Performance Labs

The KPI Institute has worked extensively in helping Utilities professionals from around the world to measure and improve their performance. This expertise is comprised in all the Utilities related resources gathered in an exhaustive performance lab. The Utilities Performance Lab aims at measuring and raising the efficiency of key operations, customers relations, health and safety of employees as well as reduce, the environment footprint for companies operating in the water, gas or electricity sector.

Visual communication is effective only when it is aligned with the way people see and think. The course provides insights on the importance of data visualization, fundamental principles, as well as means to increase non-verbal communication skills through effective visualizations.

This course will help you improve communication within your company, through visual displays of quantitative data. You will learn, through practical applications, how to communicate visually in an effective way and how to increase reporting efficiency, leading to a better understanding of the presented data, and thus, to smarter and quicker strategic decisions.

Some of the main aspects addressed by the “Certified Data Visualization Professional” course are the need for a more rigorous approach to creating visual representations of vast information, techniques of standardization and tailored data visualization tools.

Benefits 

• Receive relevant guidance for developing visual representations in order to discover, understand and communicate information;
• Create better and more relevant reports by understanding the fundamental concepts in data visualization;
• Offer intelligible data sets to decision-making parties through creating excellent graphical representations;
• Improve your performance in presenting data and enhance viewer experience by acknowledging the importance of communication through visual representation;

Learning objectives 

• Understand the fundamentals of creating and designing a visual representation for your intended users;
• Select the right communication channel in accordance with the target audience;
• Learn how to collect and design standardized data inputs and outputs;
• Apply the design techniques required to create an effective visual representation;
• Discover key steps in improving your organizational and departmental visual communication.

Evaluation

The certification process is finalized when you complete all stages of the learning experience. You will receive a:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the three days of on-site training course;
• Certified Data Visualization Professional diploma (hard copy): after you have successfully completed all of the three stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified Data Visualization Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

This certification was conceived to cover a rigorous KPI measurement framework and enable the participants to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environments.

The Certified KPI Professional materialize in more than 14 years of research in the field of key performance indicators, encompassed in a three-day learning experience that makes The KPI Institute approach a very complex, but efficient journey for our customers.

The KPI Institute invites you to become a Certified KPI Professional on 10 – 12 July 2017 in London.

5 Benefits  

• Support decision making by accessing relevant performance data;
• Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
• Access an innovative learning experience based on a 3 stage educational process;
• Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community.

Learning objectives  

• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Apply best practice techniques to KPI selection;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data gathering process.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

Join us for the Strategy and Performance Excellence Conference, the 2nd Middle East event organised by The KPI Institute, which will bring you a strategic vision for your business.

As we always pay attention to our customers needs and suggestions the main topics of this year Conference are going to cover: Strategy, Performance, KPIs, Agile Management, Productivity and Innovation.

Mark your calendar and connect with over 100 professionals at more than 25 insightful sessions and workshops!

Benefits of attending the Conference:

Drive long-term business strategy across every organizational department;

Understand strategy planning and execution;

Build the right strategic plan and learn how to monitor and manage risk;

Adapt to a changing business environment and acquire competitive advantage;

Improve strategy translation, monitoring and control within organizations.

Why you cannot miss this event?

Our main objective is to offer participants a unique experience by creating an interactive knowledge hub for strategy practitioners, enabling them to experience innovative, insightful strategic solutions, network with strategy leaders from various industries and create new business opportunities.

Facilitated by Paul Albu, Balanced Scorecard Practice Expert this in-house training course was delivered in partnership with Tanfidh between 23^rd and 25^th of May 2017, in Muscat, Oman, for a national refining and petrochemicals company.

In the first day, the course agenda covered the following subjects:

• Balanced Scorecard – Performance Management tool;
• Demonstrate Performance Leadership;
• Performance Management Audit;
• Formulate organizational strategy;
• Structure organizational strategy.

The second day sessions covered the following discussion topics:

• Ensure competency and capabilities maturity;
• Drive strategy implementation;
• Integrate strategy in organizational systems.

In the third day of the course the next themes were approached:

• Manage performance;
• Learn and recalibrate;
• Nurture a performance culture;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Muscat having different backgrounds and areas of expertise in their working fields like Oil and Energy.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• KPI Measurement Framework;
• Transpose organization strategy into BSC management system people related aspects of measuring KPIs;
• Documenting KPIs clearly and concisely;
• Integrating Objectives and KPIs into a BSC Framework.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Balanced Scorecard Management System Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Balanced Scorecard Management System Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the Balanced Scorecard Management System Professional certification page.

If the opportunity of customized Balanced Scorecard Management System training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Cosmin Chindris
cosmin.chindris@kpiinstitute.com

If you’re in business, then you’re probably concerned with knowing how to protect yourself against cyber criminals and hackers. For starters, it’s no longer safe to sit back and do nothing. You should educate yourself on the matter and be proactive in your approach to safeguard yourself and your company against attacks, as today’s IT & security industries have become closely intertwined, given the many perils that one’s website can encounter in the online environment.

It’s not easy to know what you’re supposed to be doing when cyber security isn’t your expertise. You’re busy running a business and managing clients. You know there’s action you should be taking, but aren’t sure where to start. The good news is there are experts, such as The KPI Institute‘s research team, who can offer advice and guidance on the subject, through carefully researched materials, such as the Top 25 IT Security KPIs of 2011 – 2012 or the Information Technology KPI Dictionary.

Understand the Risk

Don’t ever look the other way and assume it won’t happen to you. Always be cautious and on guard. If you have money, data and a workplace, then you’re in jeopardy. It’s nothing personal to you, but it puts you in a target group for cyber criminals.

Understand what’s at stake. This is your, and in some cases your client’s, personal and private information that you need to protect. Getting hacked or attacked will leave you with a major headache and you’ll spend a lot of time cleaning up. Do everything in your power to make sure you’re not a victim by understanding your risk and taking proper precautions.

Businesses and individuals deal with cyber-attacks all the time. Fortunately, it’s a matter that’s avoidable if the right steps are taken to prevent it. These are cyber security tips for businesses.

If you would like to know how you can measure your IT security performance, The KPI Institute’s publications –  the Information Technology KPI Dictionary and the Top 25 IT Security KPIs of 2011-2012 offer you in-depth knowledge on the most valuable security KPIs for the IT industry.

Facilitated by Shahril Manan, Management Consultant this course was held in Kuala Lumpur, Malaysia, between 15^th and 17^th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of a successful performance management system.

In the first day, the course agenda covered the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Levels: organization, division, department, employee;
• Capabilities: projects, processes, quality, customer service;
• Stakeholders: suppliers, JV, Board, personal;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance management, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by professionals from Philippines, Malaysia and Thailand having different backgrounds and areas of expertise in their working fields like Education and Training and Utilities.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• To gain as much knowledge as they could on Performance Management System throughout the three days course;
• To understand better the difference between scorecard, dashboard and other performance management tools;
• To know more about how initiative management works.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Performance Management Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance management and improvement.

To find out more details, please visit the Performance Management Professional  certification page.

If the opportunity of customized Performance Management training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Sasikala Annamalai
sasikala.annamalai@kpiinstitute.com