Report Launch: Key Performance Indicators for Water Utilities 2017

The KPI Institute has worked extensively in helping Utilities professionals from all around the world to measure and improve their performance. First publication from The Utilities Performance Benchmarking Series 2017 is  Key Performance Indicators for Water Utilities and a preview of this is available here.

Utilities Series-new size

Our publication focuses in providing in-depth comprehension on performance levels and the utilization of Key Performance Indicators (KPIs) in Water Utilities. The report includes 178 Water KPIs with historical data collected in 5 years from 35 companies located in 11 countries from Europe, America, Asia, Australia, Africa. 1 Data Catalogue displaying performance results in Microsoft Excel, complementary offered to the report.

The research study focused on 5 key areas of the performance management and measurement processes:

  • Customers – includes metrics related to Market Distribution, Customer Satisfaction, Brand Perception and Customer Service.
  • Operations – includes metrics which reflect on production and distribution processes, focusing on the reliability or quality of the infrastructure used.
  • Environmental Impact – pinpoints the environmental mark of the organization, measuring Green Gas Emissions and Waste Management.
  • Corporate Governance – reflects on management effectiveness, audit and decision making.
  • Human Capital – contains metrics related to the following topics: Workforce Profile, Professional Development, Innovation and Health and Safety.

The Operations cluster is the most comprehensive one, containing 68 KPIs out of the 178 indicators included. Likewise, the indicators are categorized in 6 main areas:

  • Transmission network (e.g. # Treated water towers, % Earthquake resistant pipeline joints);
  • Interruptions (e.g. # Interruption time (minutes), % Interruptions restored within 5 hours);
  • Restorations (e.g. % Restoration of unplanned water supply, % Sewer spills attended within 1 hour);
  • Operations quality (e.g. # Overall operation and maintenance index, % Yearly water losses);
  • Key Processes (e.g. # Infrastructure planning and delivery, # Core financial processes);
  • Water Consumption (e.g. % Non-revenue water, # Groundwater (megaliters).

Our Benchmarking studies aim at helping organizations to better position themselves on the market and assess their performance level in comparison to their competitors. Moreover, they promote a recalibration of improvement initiatives and strategic approaches in order to enable development within the organization.

Get your brand new Key Performance Indicators for Water Utilities Report and start implementing the knowledge now!

About the Center for Performance Benchmarking

The Center for Performance Benchmarking is commited to support professionals in their continuous performance improvement efforts by providing a unique and complex learning experience, which goes beyond a simple benchmarking study. Our Center creates a community of benchmarking practitioners and organizations interested in sharing best practices and advancing the way businesses are being benchmarked.

About the Utilities Performance Labs

The KPI Institute has worked extensively in helping Utilities professionals from around the world to measure and improve their performance. This expertise is comprised in all the Utilities related resources gathered in an exhaustive performance lab. The Utilities Performance Lab aims at measuring and raising the efficiency of key operations, customers relations, health and safety of employees as well as reduce, the environment footprint for companies operating in the water, gas or electricity sector.

The KPI Institute June 26th, 2017 Research