June 7th, El Salvador, The KPI Institute and RCEN are pleased to announce their partnership to help organizations improve performance with globally tested systems and certifications that are aligned to fit the characteristics of El Salvador`s working environment.

This partnership started with the launch of the first Certified KPI Professional Course delivered in Spanish and scheduled to happen in San Salvador from the 26^thuntil 28^th of June 2017.

The Certified KPI Professional is conceived to cover a rigorous KPI measurement framework and enable professionals to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environment.

“This initiative already attracted a lot of attention from regional educational institutions and entrepreneurs from various domains.”, said Juan Francisco Rivas Figueroa, RCEN.

According to Doina Malţev, Partnership Manager at The KPI Institute, “This partnership has a high potential in performance management training and advisory in El Salvador and we are pleased to find in RCEN the right partner to develop this market”.

About RCEN

RCEN was born as a consulting office through methodologies that allow the promotion of strategic institutional strengthening and computer tools for this purpose, among the methodologies and their application, among which we can mention the definition of Balanced Scorecard and its respective proposal of tool for its automation Model (SaaS), process mapping in different notations and the proposal for its process automation.

For more information visit RCEN website – www.rcensv.com

About the KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact

The KPI Institute:

Doina Malţev, Email: doina.maltev@kpiinstitute.com

RCEN:  

Juan Francisco Rivas Figueroa, Email: rcen.kpi@gmail.com

Facilitated by Teodora Gorski, Managing Director TKI MENA this course was held in Dubai, United Arab Emirates, between 14^th and 16^th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of a successful performance management system.

In the first day, the course agenda covered the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Levels: organization, division, department, employee;
• Capabilities: projects, processes, quality, customer service;
• Stakeholders: suppliers, JV, Board, personal;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance management, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by professionals from Saudi Arabia and United Arab Emirates having different backgrounds and areas of expertise in their working fields like Technology, Finance, Insurance and Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Setting targets;
• Setting KPIs related to company’s strategy/corporate identity;
• Building performance reports.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Understand link between KPIs and project management;
• How to utilize performance improvement practice in daily job/work;
• Linking individual KPIs to strategic objectives;
• Data collection;
• KPI Documentation;
• Importance of having KRI (risk);
• Link between BSC and PM;
• Analyzing KPI results and making decisions based on results;
• Different types of KPIs.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Performance Management Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance management and improvement.

To find out more details, please visit the Performance Management Professional  certification page.

If the opportunity of customized Performance Management training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

Facilitated by Raluca Vintilă, Head of Instructional Design & E-learning Coordinator this course was held in Bucharest, Romania, between 11^th and 13^th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of a successful performance management system.

In the first day, the course agenda covered the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Levels: organization, division, department, employee;
• Capabilities: projects, processes, quality, customer service;
• Stakeholders: suppliers, JV, Board, personal;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance management, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by professionals from Romania having different backgrounds and areas of expertise in their working fields like Education / Training, Manufacturing, Transportation / Logistics, Engineering and Energy.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Improving engagement;
• Improving productivity: understanding and applying this process;
• Processes optimization.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Performance Improvement scenarios;
• Data Analysis;
• Decision-making process;
• How to develop a performance-oriented culture.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Performance Management Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance management and improvement.

To find out more details, please visit the Performance Management Professional certification page.

If the opportunity of customized Performance Management training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

Facilitated by Adrian Brudan, General Manager TKI – EMEA and Teodora Gorski, Managing Director MENA, this in-house training course was held for two groups of participants, in Riyadh, Kingdom of Saudi Arabia, between 21^st – 25^th of May 2017, for a company specialized in advanced electronics research and manufacturing for defense and communication among others. This company have played a pioneering role in the field of Modern Electronics, Manufacturing, System Integration and Repair and Maintenance Services.

We approached the following key topics:

• Understanding KPIs;
• KPI Selection;
• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

Certified KPI Professional and Practitioner Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Kingdom of Saudi Arabia, having diverse backgrounds and areas of expertise in Manufacturing and Modern Electronics areas.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

Facilitated by Adrian Brudan, General Manager TKI – EMEA this course was held in Athens, Greece, between 29^th and 31^st of May 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Greece having different backgrounds and areas of expertise in their working fields like Education & Training, Technology, Retail, Banking, Mortgages & Credit and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Target setting aligned with organizational strategic plan;
• Handle negative behaviors from employees;
• Get the buy in of different stakeholders such as Unions;
• Select the right KPIs;
• Measure performance across different functions;
• Deploying a culture of performance;
• Value based management rules;
• Communication;
• Accountability / commitment;
• Monitor performance;
• Alignment across the organization vertically and horizontally;
• Data gathering and analysis.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• The world of KPIs;
• Understand Performance Management and KPIs;
• KPI Typology;
• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets;
• Data gathering;
• Data visualization;
• Other topics of interest.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Doina Maltev
doina.maltev@kpiinstitute.com

Facilitated by Aurel Brudan, CEO of The KPI Institute this course was held in Melbourne, Australia, between 8^th and 10^th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Australia having different backgrounds and areas of expertise in their working fields like Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• KPI Selection;
• How do we know we measure the most important factor in the process;
• How do we know we are measuring the right thing?;
• How to get support for KPIs developed from hospitals;
• Determining the right way to benchmark.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• How to approach the task of identifying effectiveness measures;
• Clarity around the context of benchmarking;
• How to review the appropriateness of KPIs.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

Facilitated by Alina Miertoiu, Business Research Analyst this course was held in Dubai, United Arab Emirates, between 7^th and 9^th of May 2017 and is part of a series of certification courses dedicated to performance management.

In the first day, the course agenda covered the following subjects:

• Benchmarking overview;
• How to develop a benchmarking plan.

The second day sessions covered the following discussion topics:

• Data collection;
• Data governance;
• Data analysis.

In the third day of the course the next themes were approached:

• Insight generation;
• Best practices in benchmarking;
• Review and Certification Exam.

The Certified Benchmarking Professional training provides an interactive practice-based learning environment in which participants focus on:

• Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps;
• Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices;
• Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.

The course was attended by professionals from United Arab Emirates and Saudi Arabia having different backgrounds and areas of expertise in their working fields like Government, Finance or Telecommunications.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Data collection;
• Data analysis;
• Find benchmarking partners;
• Implementing changes.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Choose the best source of information gathering;
• Benchmarking on performance data;
• Best practice benchmarking;
• Benchmarking data collection;
• Monitoring and reporting data.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Benchmarking Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience

We strongly advise participants to ensure they will receive the Certified Benchmarking Professional title, as this certifies the skills and knowledge related to benchmarking field.

To find out more details, please visit the Benchmarking Professional certification page

If the opportunity of customized Benchmarking training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

Facilitated by Adrian Brudan, General Manager TKI – EMEA this course was held in Riyadh, Kingdom of Saudi Arabia in partnership with MILE between 14^th and 18^th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like Healthcare, Insurance, Education and Training and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Governance of the Performance Management System;
• Knowledge about Performance Management;
• Ensuring the integrity of the data;
• Understand the inter-dependencies between departments;
• Avoid working in silos;
• Linking the operational KPIs to strategic objectives;
• Setting realistic targets;
• Maturity of the organization;
• Support from the organization;
• Organizational structure;
• Lack of standardization;
• Benchmarking performance;
• Clear strategy;
• KPI documentation;
• KPIs for different scenarios.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Connecting the outputs from projects, programs and operations to outcomes and analyze the benefits and measuring with KPIs;
• Working with targets;
• Data gathering;
• Data visualization;
• Visualizing KPI results;
• Avoiding negative behaviors once targets are set;
• Benchmarking;
• Getting staff buy-in Balanced Scorecard formulation and the related dashboard PESTEL approach.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
alex.muntean@kpiinstitute.com

We proudly present to you the May edition of PERFORMANCE Magazine. Encompassing The KPI Institute’s experience, research and expertise, PERFORMANCE Magazine, transfers its knowledge into a multitude of resources made accessible to a worldwide readership, helping them quench a natural thirst for information.

In our 8th edition of

In our 8th issue of PERFORMANCE Magazine, we explore the professional development path of Fabian Mora, Director at Lighthouse PM Consulting, Costa Rica. Having worked in shared services and the outsourcing business world for over 12 years, often finding himself part of operations, but mostly working in the Quality and Performance Management divisions, with Service Levels of Agreement and KPIs, Fabian has amassed a sizeable amount of experience when it comes to understanding the intricacies behind measuring and improving the performance of an organizational entity. Our interview highlights some of the more important elements within Performance Management, which Fabian considers can truly make or break a business.

Take part in public sector implementation processes from various countries and nations, as each edition will feature extensive analyses on the subject, compliments of our Business Research Analysts.

So what have we learnt, up to this point in time, from all of the available information?

On the one hand, we have the concepts of continuous improvement, development and change in particular, which lie at the heart of Performance Management and drive processes, projects, people, teams and organizations forward, shedding light on the weaker links of the chain and helping strengthen them.

On the other hand, Performance Management on the whole is also in need of improvement. Some means of achieving that is through professional communities, scientific research, and publications.

This May number plunges into the topics of Operational, Organizational and Individual Performance, Strategy and Performance Improvement.

Flip through pages of interviews with renowned experts, extensive research studies, concept presentations, insights from practice, alongside software or hardware reviews, and books and movie recommendations, all related to performance management.

So now we invite you to take part in a world dedicated to integrating performance and all that is comprised in the search for improvement, in its smallest details.

As we are always interested in gaining insights from practitioners who activate in a multitude of environments, contact us at editor@kpiinstitute.org if you are interested in becoming a contributor, or having your interview featured in PERFORMANCE Magazine.

The magazine is now available in a FREE Electronic format.

May 19th, Nigeria, The KPI Institute and Globalcerts & Strategy are pleased to announce their partnership to help organizations improve performance with globally tested systems and certifications that are aligned to fit the characteristics of Nigeria`s work environment.

The growing dynamism of the Nigerian economy has necessitated the need for Organizations in the Public and Private Sectors to imbibe the culture of measuring performance. This is a system that ensures employees are held accountable to their day to day performance by aligning Key Performance Indicators (KPIs) to Compensation Systems thereby assuring effective and efficient business environment.

The Partnership between The KPI Institute and Globalcerts & Strategy has made the above a cardinal objective. To this end, the lunch of the first Certified KPI Professional Course in the region is scheduled to run from 16^th-18^th of August 2017.

The Certified KPI Professional is conceived to cover a rigorous KPI measurement framework and enable professionals to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environment.

“What does not get measured does not get managed, what does not get managed does not grow, what does not grow will remain stagnant or die”, said Mr. Enahoro Okhae, Co-founder and Managing Partner of Globalcerts & Strategy.

According to Cosmin Chindris, Director – Global Partnerships, The KPI Institute, “having previously worked with Central Bank of Nigeria (CBN) and the Federal Inland Revenue Services (FIRS) we know that there is untapped potential in performance management training and advisory in Nigeria and we are pleased to find in Globalcerts and Strategy the right partner to develop the market”.

About Globalcerts & Strategy

Globalcerts & Strategy is an organization co-founded by three highly respected professionals from Nigeria: Mr. Enahoro Okhae, Chief Managing Consultant of Simeon’s Pivot Resources and the President/ Principal Coach of Pause Factory, the training arm of Simeon’s Pivot Resources, Mr. Lanre Kuponiyi, Vice-Chairman of Brandhouse Communications Limited with Branding/Strategic Design and Promotions as its core and Dr. Fola-Rogers Saliu, Executive Director, Human Resources and Administration for Sifax Group, a Nigerian Conglomerate with subsidiaries in Maritime, Aviation, Hospitality, Haulage & Logistics, and Oil & Gas.

From Board of Directors to Board of Advisors, the Leadership of GlobalCerts & Strategy sustains more than 60 Years work experience in key economic driving industries which include Human Resource Management, Branding & Marketing, Education, Information Technology, Manufacturing, Banking, Insurance, Maritime, etc.

For more information visit Globalcerts & Strategy website – www.globalcertsstrategy.com

About the KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact

The KPI Institute:

Mr. Cosmin Chindris, Email: cosmin.chindris@kpiinstitute.com

Globalcerts & Strategy:  

Mr. Enahoro Okhae, Email: enquiries@globalcertsstrategy.com