Performance Magazine, the business publication of The KPI Institute, has partnered with the Global Performance Audit (GPA) Unit to release the Business Excellence Edition. This comprehensive resource explores the latest trends, strategies, and tools for refining performance management systems, optimizing organizational capabilities, and achieving sustainable growth.

Drawing on The KPI Institute’s over 20 years of expertise as a global leader in performance management research and education, this edition showcases the GPA Unit’s maturity model frameworks. These globally recognized tools provide structured methods for evaluating and enhancing key performance areas, forming the foundation of the issue’s actionable insights.

The cover story, “Closing the Strategy-Execution Gap: A Fundamental Step for Business Excellence” by Cristina Mihăiloaie, highlights the importance of aligning processes, principles, and people to overcome critical challenges in strategy execution. This alignment is presented as a cornerstone of achieving long-term success.

The In-Depth section examines core themes like strategic planning, performance measurement, and fostering a performance-driven culture. Featured articles include:

• “Enhancing Organizational Success: Best Practices for Strategic Planning” by Daniela Vuta, Kirolos Wassef, and Cristina Mihăiloaie
• “Performance Measurement: The Core Pillar of Performance Management” by Cristina Mihăiloaie
• “The Role of Maturity Assessments and the GPA Unit’s Proprietary Framework” by Doina Popovici
• “Building a Performance-Driven Culture: The Silent Forces Behind Meaningful Results” by Andra-Teodora Gorski
• “Understanding the Impact of Continuous Engagement on Employee Performance Management” by Silvana Badita and Doina Popovici

Meanwhile, expert interviews provide additional perspectives, featuring insights from industry leaders on strategies to navigate market shifts, implement advanced metrics, and build cultures of continuous improvement. Real-world success stories demonstrate how organizations have utilized the GPA Unit’s maturity assessments to enhance agility, decision-making, and resilience.

A new section called At the Core was introduced in this edition to tackle fundamental concepts in strategy and performance management. The articles include “The Five Levels of Organizational Maturity From a Performance Management Perspective” and “How to Conduct a Strategy and Performance Management System Maturity Assessment.”

With its emphasis on practical guidance and industry expertise, Performance Magazine serves as a valuable resource for executives, managers, and professionals striving for business excellence.

The digital version of Performance Magazine’s Business Excellence Edition will be available soon for free on the TKI Marketplace, while the print version can be purchased now on Amazon.

General Secretariat of Zakat, Tax and Customs Committees (GSTC) has achieved Maturity Level 4: Integrated, a recognition offered by the Global Performance Audit Unit (GPA Unit), following a comprehensive performance management system maturity assessment. This award is a mark of GSTC’s advancement in its strategy planning and performance measurement practices.

“Our collaboration with GSTC exemplifies our ongoing commitment to supporting organizations in realizing their full potential through thorough assessments and actionable insights. GSTC’s achievement reflects their dedication to enhancing strategy planning and performance measurement practices”, said Teodora Gorski, Managing Director MENA and Head of Consulting Services at The KPI Institute.

The findings of the GPA Unit’s maturity assessment underscore GSTC’s proficient alignment of strategic and operational goals and its strategic use of key performance indicators, which contribute significantly to effective decision-making and a solid performance management framework.

The GPA Unit’s service was conducted using its proprietary Performance Management System Maturity Model Framework. This involved a detailed evaluation of internal documents to confirm GSTC’s alignment with leading industry practices. The assessment process included evidence-based, perception-based, and interview-based evaluations.

Recently, GSTC has made significant strides in enhancing its operational efficiency and transparency. Notably, by mid-2024, it has successfully issued over 125,000 decisions, with more than 13,000 of these published on GSTC’s website for public access, reflecting its commitment to timely and effective dispute resolution. Moreover, GSTC implemented an e-linking agreement with the Public Prosecution, which has streamlined its processes and enhanced collaboration between agencies.

About GSTC

The General Secretariat of Zakat, Tax and Customs Committees (GSTC) is an independent entity dedicated to delivering comprehensive legal, technical, accounting, and administrative support to the Zakat, Tax, and Customs Committees. It plays a vital role in facilitating the efficient performance of the Committees’ responsibilities, ensuring compliance with regulations, and promoting transparency and accountability. GSTC is dedicated to fostering a transparent and efficient system that supports the Kingdom’s Vision 2030 objectives by promoting economic growth and ensuring effective enforcement of justice through a comprehensive series of development and operational projects.

As a pivotal entity in Saudi Arabia’s economic landscape, GSTC collaborates with various stakeholders to streamline processes, resolve disputes, and implement best practices in zakat, tax, and customs administration. By leveraging advanced technologies and innovative solutions, GSTC aims to enhance the efficiency and effectiveness of its operations, ensuring that all stakeholders benefit from a fair and equitable system. Since its inception, GSTC has played a crucial role in modernizing the regulatory framework and advancing a business-friendly environment.

For more information, visit the website at www.gstc.gov.sa.

About The KPI Institute and the GPA Unit

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 20 years of experience and a combination of academic and practitioner research in the field of strategy and performance, GPA Unit has developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084