May 21, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Service Management is an IT subcategory, being process-focused and centered on the perspective the customer has regarding the IT contribution to his business. KPIs in this field refer to the services and the support offered by IT within the company and towards the clients, covering their needs and requirements through an appropriate mix of people, processes and information technology. (more…)