May 22, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Research and Development (R&D) sums up the activities centered on organizational research, with the purpose of improving current situations and performance within the organization. According to the Organization for Economic Co-operation and Development (OECD), R&D refers to “creative work undertaken on a systematic basis in order to increase the stock of knowledge, including knowledge of man, culture and society, and the use of this stock of knowledge to devise new applications.” (more…)

May 22, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Knowledge and Innovation represents the support areas that facilitate the organization to have access, retain and efficiently use the expertise, know-how, skills, internal capabilities, as well as converting this knowledge and ideas into ways of improving the business: products / services, processes, added value of the organization to its stakeholders. Also, knowledge outside of the firm can be an important determinant for innovation and profitability. (more…)

May 21, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Corporate Travel Management indicates the company’s strategic approach to travel. The KPIs focus on the travel policy implementation, the negotiations with all vendors, day-to-day operation of the corporate travel program, traveler safety and security, credit-card management, travel and entertainment cost management. (more…)

May 21, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Compliance and Audit refer to conducting business activities according to established guidelines, specifications or legislation. Depending on the type of the organization – public or private, auditors check its output against certain characteristics. The two terms, although different, are closely connected: compliance audits check on the implementation of written manuals, procedures and work instructions, while the management audit focuses on results, evaluating the effectiveness and suitability of controls, by challenging underlying rules, procedures and methods. (more…)

May 21, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Service Management is an IT subcategory, being process-focused and centered on the perspective the customer has regarding the IT contribution to his business. KPIs in this field refer to the services and the support offered by IT within the company and towards the clients, covering their needs and requirements through an appropriate mix of people, processes and information technology. (more…)

May 21, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Procurement / Purchasing is the process of material and services acquisition in order to assure the supplies needed to create and deliver its own service or product. KPIs refer to the quality of cost – benefit report, compliance to the Procurement / Purchasing procedures, as well as assuring the needed supplies on time. (more…)

May 20, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Corporate governance, according to the Cadbury Committee of the European Corporate Governance Institute, refers to “the system by which companies are directed and controlled”. Clear and efficient governing ensures that the interest groups trust the Company and also underlines the business utility, thus increasing the shareholder value. The mechanisms involved in the process are regulatory and market related. An important part is played by the relationships between a company’s management, its board, its shareholders and stakeholders and obviously, by the goals for which the company is governed in the first place. (more…)

May 20, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Information security is concerned with protecting the information and the IT systems, assuring the confidentiality, integrity and availability of data regardless of its form. KPIs refer not only to the quantity of IT security systems in place, but also to their qualitative implementation and their real security protection outputs. If confidential information about a business’ customers, finances or new product line falls into the hands of a competitor, it could have negative consequences on the company. Protecting confidential information is a business requirement and in many cases, also an ethical and legal requirement. For the individual, information security has a significant effect on privacy, which is viewed very differently from culture to culture. (more…)

May 20, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs. First to be released is the set of 6 HR reports, comprised of HR overall and other 5 additional reports specific to HR: Compensation and Benefits, Recruitment, Retention, Talent Development and HR Service Delivery.

HR departments and KPIs have a special relationship, as measurement is an integral part of performance evaluations at both individual and organizational level. KPIs are defined by The KPI Institute as measurable expressions for the achievement of a desired level of results in an area relevant to the evaluated entity’s activity. smartKPIs.com contains over 475 HR KPI examples, making it one of the most thoroughly researched functional areas. (more…)

May 20, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

The Sales functional area includes activities related to commercializing goods and services in exchange of money or other compensations. Since organizations started producing and offering goods and services, they have been searching for better ways to put into use their products on markets and to sell them to customers. Each organization, with no regards to its size, location and industry depends on this function. (more…)