Top_25_HR_Service_Delivery_KPIs_2011-2012May 20, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs. First to be released is the set of 6 HR reports, comprised of HR overall and other 5 additional reports specific to HR: Compensation and Benefits, Recruitment, Retention, Talent Development and HR Service Delivery.

HR departments and KPIs have a special relationship, as measurement is an integral part of performance evaluations at both individual and organizational level. KPIs are defined by The KPI Institute as measurable expressions for the achievement of a desired level of results in an area relevant to the evaluated entity’s activity. contains over 475 HR KPI examples, making it one of the most thoroughly researched functional areas.

The “Top 25 HR Service Delivery KPIs of 2011-2012” report provides insights in the state of Recruitment KPIs performance measurement today by listing and analyzing the most visited KPIs in this category on in 2011-2012. In addition to KPI names, the report contains a detailed description of each KPI, as documented in smartKPIs Premium.

 HR Service Delivery KPIs are reflective of HR functions, and are grouped into clusters, such as HR Staffing, HR ROI, Payroll, HRIT, HR Outsourcing and HR Service Quality. Among these, HR Staffing and HR ROI were the most popular subcategories. One of the most important benefits that this report brings is the international perspective it offers on the most popular KPIs for HR Service Delivery. HR Service Delivery KPIs provide quantifiable measurements of factors determined to be important for the successful implementation of HR strategies. The skill in applying KPIs is in the selection of the optimum number and appropriateness of KPIs. The top 5 Recruitment KPIs in this report are:

  1. % Payroll error rate
  2. # Satisfaction of employees with HR services
  3. % Human Resources IT (HRIT) system transaction error
  4. % HR outsourcing costs
  5. # FTEs per HR department

By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2011-2012, the “Top 25 HR Service Delivery KPIs of 2011-2012” report is a valuable resource in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.

According to Aurel Brudan, The KPI Institute’s CEO “The Top 25 HR Service Delivery KPIs of 2011-2012 report is a synthesis of what is all about: it provides an overview of how HR Service Delivery  KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

ABOUT SMARTKPIS.COM is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories.


The KPI Institute is a research, publishing and educational provider specialized in developing better practice in the use of KPIs. It developed the KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs, analytics and organizational strategy. Over the last 8 years, The Institute assisted over 5,000 organizations in finding solutions to their KPI needs.

Media contact

Cipriana Turcanu, The KPI Institute, Tel: +61 3 9670 2979, Email: [email protected]

The KPI Institute May 20th, 2013 Research Tags: , , , , ,