At The KPI Institute, our mission is to pursue performance, in all its facets, and bring this knowledge to others who wish to improve both on an individual level and an organizational one. Outstanding employees that strive to lift their company to new heights, maximize its potential and strengthen its development, so that it becomes the best of the best, all the while harnessing this knowledge to better themselves as professionals – these are the people that inspire us.

Join us in our journey of interviewing some of the most extraordinary individuals that continue to make The KPI Institute a role-model for others to follow. In today’s edition, we will be featuring 2016’s Employee of the Year, Marcela Presecan.

1. How would you describe your role at The KPI Institute and what motivates you to pursue it?

My experience with The KPI Institute has shaped me into the professional I have always wanted to become. It made me aware of my potential to create, deliver and inspire. It is seldom that you are given the freedom to express the real professional in you, but it is here, at The KPI Institute, that I have discovered an environment different than most.

At The KPI Institute I have been thought of character, commitment and dedication. Even though it has had its own share of trial and error, the Research Team that I am proud to be a part of, has successfully built on collaboration and team effort, to grow into the outstanding division that it is today. I had lost faith, with my professional engagements before The KPI Institute, that a working environment can be this empowering and familiar. It has not been, until my current experience as a Senior Research Specialist with the KPI Institute that I am happy to express myself freely through the work that I have always envisioned of doing.

Both challenging and brilliant, the working environment at The KPI Institute allows you to express yourself as the unique, talented person that you are. My professional path has been shaped by The KPI Institute and, I believe, us people, rarely get to have that nowadays: the autonomy to grow into the professionals we have always wanted to become.

2. How does it feel to be nominated and selected as Employee of the Year with The KPI Institute?

It feels like all the hard work that we have done at The KPI Institute throughout the year has finally paid off. And by hard work, I mean the release of our Top 25 KPI Reports – 2016 Edition, our GCC Hospitals Benchmarking Report, the State of Employee Performance Management Series 2016, internationally renowned consultancy projects with MEFIC Capital, the King Saud University Medical City and the Ajman Executive Council, more than 70 training deliveries in Strategy and Performance Management, as well as countless articles on Performance Management and Performance Management related topics with our Printed Edition of the Performance Magazine.

3. What do you find to be the most challenging part of your role at The KPI Institute?

Everything about my role at The KPI Institute is challenging. It is definitely not easy, but then…if you come to think about it…What use would I find in a professional role that does not challenge me, always? Throughout my experience at The KPI Institute I have harnessed more of myself, than I could ever believe possible.

Writing, being my passion and economics, my educational background, it was not until The KPI Institute that I no longer had to choose between the two. And maybe the greatest challenge that I am faced with daily at The KPI Institute, is coming to terms with the fact that there is room for both passion and skill in one’s professional life. So, I am happy to say that I have drawn the winning ticket. I do not do it to climb the corporate ladder…I do it because I like it and I am good at what I do precisely because I like it.

4. What would you consider the three main career lessons in your professional life so far?

1. Sacrificing your health for success is not worth it
2. If you do not change your mind you do not change anything
3. Teamwork makes the dream work

5. If you were to interview one person, either from the past or from the present, who would it be?

No one in particular. I would do an interview with myself in the future and I would ask myself one question: “Were you happy?”

The Certified Performance Management Professional Certification is a unique accreditation course that endorses you both for your knowledge and skills in managing performance across a variety of scenarios.

This certification is the result of a complex, experiential learning program that has 3 sections: pre-course activities, core-course exercises and post-course assignments.

Acquire the insights that will make you the lead performance management resource in your organization!

The online course is built around 9 modules, that feature 5 hours of video presentation, approximately 23 hours of practical assignments that will ensure you will have a better understanding of the core elements within Performance Management by the end of the course, which will be rounded up with a 2-hour evaluation session. The course will be delivered in English, at the attendee’s own pace, at any time and with no prerequisites.

Benefits

• Experience the real business applicability of theoretical concepts, by applying 6 performance management pillars in 12 different scenarios;

• Manage poor performance in a measurable and effective manner through corrective actions and initiative management;

• Improve the organizational decision making process by experiencing a variety of business scenarios.

Target Audience

I. Individuals interested in performance management

Entrepreneurs, analysts and professionals from different fields, interested in performance management, will acquire the knowledge needed to better understand performance management.

The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and assimilation of performance management skills.

II. Top/middle management people

Individuals from top/middle management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Management Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Management System within their organizations.

By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.

III. Performance measurement experts

Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now can check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.

Testimonials

“It has been a very good learning experience for me. It surprised me how motivated I have been throughout this online course – maybe because I saw that the content, presentations and assignments were of such high quality.”

Dorte Jensen, Novo Nordisk, Denmark

The course content was insightful and easy to understand and follow. It was one of the best ways to learn step by step the process of performance management.”

Joy Tanga, Central Bank, Nigeria

“It’s a great course for any professional who deals with Performance Management in any way. In my opinion, it’s worth much more than it costs. It’s structured and presented brilliantly.”

Zubair Naeem Paracha, Alessa Industries, Kingdom of Saudi Arabia

Course Trainer

Andreea Vecerdea, Head of Strategy and Performance, The KPI Institute

Andreea holds valuable experience in performance management, as she was in charge of implementing and reviewing a number of Performance Management architectures for international clients from industries as varied as petrochemicals, public sector, health and professional services.

As an accredited trainer, Andreea facilitated several courses in the performance management field, as “Certified Key Performance Indicators Professional”, “Certified Performance Management Professional” and “Certified Employee Performance Management Professional”. Also, she participated at several international Conferences, where Andreea facilitated workshops dedicated to performance management.

Her research activity in the performance management field materialized in the documentation of over 500 KPIs from 16 functional areas and 25 industries and the development of publications:” The KPI Compendium”, “The KPI Dictionary” Volume 1 and Volume 2,” Top 25 KPIs in 2011-2012″ Report Series and the study “Performance Management in Romania 2012”.

Her professional development is completed by the participation at a series of conferences in the Performance Management field, Balanced Scorecard and Key Performance Indicators, as well as the completion of the Master Trainer Program facilitated by The Association for Talent Development.

Benchmarking is a tool widely used nowadays in organizations as a performance improvement enabler. Although the process of benchmarking is easy to understand as a general concept, many practitioners find it difficult to generate insights which will lead to performance improvement within the organization. Gaining clarity around this step of the benchmarking process is vital for the successful outcome of the entire program.

The following webinar aims to clarify how to generate insights from data analysis in a benchmarking project and how to use the insights to improve the performance of a department or the entire organization. Matters such as data analysis and reporting, preparation for improvements, the development of a road-map or pilot-project that will implement the benchmarking study’s results will be examined in-depth during the webinar.

Main topics covered
• Benchmarking process overview;
• Insights generation through data analysis and reporting;
• Findings adaptation;
• Preparing for improvements.

Key Learning Points: 
• Gain an overview of the benchmarking process;
• Identify relevant data for reporting;
• Develop a proper implementation road-map;
• Identify key factors that influence the performance improvement process.

Presenter’s profile

Alina Miertoiu is a Business Research Analyst at The KPI Institute, a research institute specialized in business performance, considered today the global authority on Key Performance Indicators research and education. She is also a Certified KPI Professional and The KPI Institute’s Executive Manager of the Center for Performance Benchmarking.

As part of her research endeavours, one of Alina’s most significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities: Water, Gas, Electricity Generation and Electricity Distribution, which comprises worldwide data.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on 15^th February, at 11:00 AM – 12:00 PM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge.

Webinar Recording

The webinar recording will be available on our eLearning platform.

Are you using a new and improved collection of the most popular Call Center KPIs ? The Top 25 Call Center KPIs – 2016 Extended Edition brings you a selection of KPIs, researched and refined, that can help you strengthen your performance measurement and management framework.

Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Call Center KPIs – 2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the call center industry.

Highlights from the Report

• Complete hands-on experience in working with KPIs
• Detailed documentation for each KPI
• Complex articles on best practices in terms of KPI selection and documentation.

By emphasizing the use of KPIs today, the Top 25 Call Center KPIs – 2016 Extended Edition is a useful resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.

According to Aurel Brudan, The KPI Institute’s CEO, ‘Top 25 Call Center KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how Call Center KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

About smartKPIs.com

smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloguing how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.

Get your brand new Top 25 Call Center KPIs – 2016 Extended Edition and start implementing the knowledge now!

Are you using a new and improved collection of the most popular Business Consulting KPIs ?

The Top 25 Business Consulting KPIs – 2016 Extended Edition brings you a selection of KPIs, researched and refined, that can help you strengthen your performance measurement and management framework.

Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Business Consulting KPIs – 2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the healthcare industry.

Highlights from the Report

• • Complete hands-on experience in working with KPIs

• • Detailed documentation for each KPI

• Complex articles on best practices in terms of KPI selection and documentation.

By emphasizing the use of KPIs today, the Top 25 Business Consulting KPIs – 2016 Extended Edition is a useful resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.

According to Aurel Brudan, The KPI Institute’s CEO, ‘Top 25 Business Consulting KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how Business Consulting KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

About smartKPIs.com

smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloging how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.

Get your brand new Top 25 Business Consulting KPIs – 2016 Extended Edition  and start implementing the knowledge now!

In an effort to build the Kingdom of Saudi Arabia as one of the world’s leading examples of performance proficiency through its Vision 2030 development plan, the country’s leadership has decided in 2017 to hold The Conference and Exhibition for Professional Certification event – CERTX for short. CERTX represents a dedicated marketplace of ideas for professional certification. International experts, consultants, trainers, coaches, company leaders and governmental heads, among many others, will grace this event with their vision regarding workplace performance improvement.

The event represents a prestigious chance for parties around the world to prove that their best practice examples for managing efficacy, nurturing efficiency and growing performance are what the KSA could use for its Vision 2030.

With this in mind, the event’s objectives are clearly delineated around what the country’s development plan requires:

• Bridging the gap between educational outputs and job market needs & requirements
• Introducing international best practices for local governments and private organizations to improve competitiveness
• Building partnerships and raising an organization’s efficiency and standards of performance
• Providing local and regional institutions with valuable opportunities to communicate with their pioneering counterparts and exchange knowledge
• Discussing challenges faced by professionals and sharing professional certification business models, to help impact career paths, as well as leave a healthy impact on educational and training curriculums

“We want to work on the method of preparing the Saudi worker or employee to enter the labour market (…) The output of the educational system and linking it to the market needs and the future vision – especially for the next year – will also be very crucial for preparing Saudis to enter the labour market or for any procedures in this regard.” – HRH Prince Mohammed Bin Salman Bin Abdulaziz – Crown Prince, Kingdom of Saudi Arabia

From an interview with Al Arabiya

Scheduled as a 2-day conference, during the first CERTX event, participants are able to take part in 8 interactive workshops, exhibitions, and 6 masterclass sessions, one of which – KPI Essentials, will be delivered by The KPI Institute, through Dr. Maitham Aloraibi.

Dr. Maitham Aloraibi is a Senior Management Consultant for TKI, with a proven track record of over 21 years of experience, out of which 15 were in the petrochemical industry and 6 in the public sector, specifically governmental-administrative agencies. The KPI Essentials Masterclass that he will be delivering supports organizations by enabling them to develop key competencies in performance management, by improving practices such as KPI selection, KPI documentation, KPI data gathering and reporting. Given CERTX’s focus on wholesale overhaul and improvement, such a masterclass would prove beneficial to any organizational entity that wants to attain consistent results by cascading objectives and KPIs to all of its levels.

Other masterclass and workshop presentations feature CIPD’s The Changing World of the HR professional in the GCC, CompTIA’s CyberSecure exhibition, PricewaterhouseCoopers’s (PWC) Value-added tax presentation, Oakwood International’s Leadership in HR, as well as The London Institute of Banking & Finance’s Future proofing your banking workforce exposition, among many other world-wide renown providers of management knowledge.

The KSA’s Vision 2030 development plan is highly likely one of this world’s most daring growth strategies for a country, therefore it comes as no surprise that so many high-profile players wish to have their name featured as a building block for its success. By organizing this cutting-edge conference, where companies share the latest developments in the field of managing performance, Saudi Arabia ensures its Vision 2030 will most assuredly end up being this century’s country development landmark.