By looking at human behaviour over the centuries, one may infer that we have always had a propensity for competitiveness, always striving to better ourselves and best each other. Whether we look at a junior high marathon, high school grades, or move forward towards adulthood, we always want to perfect whatever endeavour we’re up to.

It has become so synonymous with human life that we’ve developed entire specializations around the concept of continous measurement, management and improvement of our performance.

Now, if we were to take a look at one of the definitions of Performance Management, we find that it is just such an activity – an overarching discipline that deals with ensuring desired results are achieved, through a set of ongoing activities, ranging from planning, implementation and measurement, to review and corrective decision-making.

For this very reason, we at The KPI Institute have developed two unique, global accreditations centered around this very concept. Our Certified Performance Management Professional and Practitioner training courses provide a strong foundation towards managing performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap between your current state and your desired state of evolution.

Quote from Aurel

Having delivered over 24 of these two courses, with more than 350 participants, we can truly state that performance management is currently experiencing a demand at a worldwide level. Even recently, we’ve been in Indonesia 4 times, having had 87 participants; 8 times in the UAE, with a resounding 102 attendees and twice in Mongolia & Oman, with 37 and 50 participants respectively.

Moreover, our courses are open to individuals of many specializations, from PM experts – Strategy Managers, PM Managers, Performance Architects, to top/middle/lower management employees or generally any individual interested in performance management, whether they are an entrepreneur, analyst or professional not from explicitly business-related fields.

Why would you join?

Ask yourself the following 4 questions:

1. Would you like to know how to manage performance at all levels, by identifying and addressing the true underlying issue that’s plaguing your company?
2. Do you want to develop and maintain a functional Performance Improvement System?
3. Are you someone who believes that you can enhance the decision-making process by including relevant data?
4. Do you agree with that idea that a healthy, results-oriented workplace culture leads to better performance?

If the answer to all of those is yes, then you’ve gone ahead and provided yourself with 4 good reasons to become a member of our exclusive, global certification community.

The Certified Performance Management Professional and Practitioner Certifications are a unique accreditation that endorse you both for your knowledge and skills in improving performance, across a variety of scenarios.

The two certifications are the result of a complex learning process, based on experiential learning that has 3 parts: pre-course activities, 3 days core-course and post-course tasks. The C-PM Professional is divided into 6 modules, with the C-PM Practitioner being divided into 4.

Certified Performance Management Professional

1.Data analysis

• What you should pay attention to when you receive KPI results from data custodians, to ensure data quality
• How to employ different business analysis techniques

2.Reporting

• How to prepare a proper performance review report
• Get insights from practice, based on several performance reports examples

3.Decision-making

• How to conduct effective performance review meetings
• How to take decisions based on data

4.Initiative management

• How to develop the Portfolio of Initiatives
• How to document initiatives

5.Learning and improvement

• How to recalibrate the Performance Management System
• How to assess the maturity of the Performance Management capability

6.Building a performance culture

• How to deploy a performance culture acorss the organization
• How to properly manage employees’ performance

Certified Performance Management Practitioner

1.Analyzing and reporting data in practice

• Analyze a set of performance data in order to obtain relevant insights
• Compose a performance review report

2.Making decisions and managing projects

• Map the steps of the decision making process
• Better keep track of your running projects across the organization

3.Performance Management capability maturity level

• Develop a survey to assess the maturity level of the organization in respect to performance management capability

4.Employee performance evaluation

• Develop a survey to assess the extent to which employees understand and belong to the organizational performance culture
• Develop a template to evaluate performance at employee level

If you’re someone who wants to better understand all of the mystique behind a Performance Management system architecture – how it is built, what are its constituting elements, in what manner do they relate to your purpose, this is the place to be, as far as knowledge-sharing is concerned when it comes to Performance Management.

During the Certified Performance Management Professional and Practitioner courses, you will learn how to conduct a rigorous data analysis process, get insights on the best practices in reporting KPIs and be able to practice mock performance review meetings.

Moreover, through our in-practice case studies, you will have the opportunity of gaining practical experience in recalibrating a Performance Management System that has either been mismanaged or become defunct altogether.

Discover how to build your own authentic, all-encompassing performance culture, whilst practicing performance improvement in 12 different scenarios.

Become the person that drives your company forward to new heights. Don’t be a passive actor in an otherwise very active business environment. If you’re aware that your company needs that extra edge to push it into contenders territory or assert dominance even more so than it currently does, be the person to seek knowledge and help it go even further beyond.

Facilitated by Alina Miertoiu, Management Consultant this course was held in Kuala Lumpur, Malaysia, between the 24^th and 26^th of September 2018 and is part of a series of certification courses dedicated to performance management.

In the first day, the course agenda covered the following subjects:

• Benchmarking overview;
• How to develop a benchmarking plan.

The second-day sessions covered the following discussion topics:

• Data collection;
• Data governance;
• Data analysis.

In the third day of the course the next themes were approached:

• Insight generation;
• Best practices in benchmarking;
• Review and Certification Exam.

The Certified Benchmarking Professional training provides an interactive practice-based learning environment in which participants focus on:

• Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps;
• Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices;
• Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.

The course was attended by professionals from Philippines, Russia, Saudi Arabia, and Malaysia having different backgrounds and areas of expertise in their working fields like Banking, Manufacturing, Oil & Gas and Food, Beverages and Tobacco.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Data collection;
• Data analysis;
• Find benchmarking partners;
• Implementing changes.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Choose the best source of information gathering;
• Benchmarking on performance data;
• Best practice benchmarking;
• Benchmarking data collection;
• Monitoring and reporting data.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Benchmarking Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience

We strongly advise participants to ensure they will receive the Certified Benchmarking Professional title, as this certifies the skills and knowledge related to benchmarking field.

To find out more details, please visit the Benchmarking Professional certification page

If the opportunity of customized Benchmarking training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

Facilitated by Alin Șonda, Management Consultant this course was held in partnership with FIG Polska, in Warsaw, Poland, between the 24^th and 26^th of September 2018 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Poland having different backgrounds and areas of expertise in their working fields like Food, Beverages & Tobacco, Manufacturing, Chemicals, Capital Works and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• KPI Selection;
• International standardization;
• BSC Perspective;
• KPI Alignment;
• Process implementation;
• Qualitative KPIs.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Documenting KPIs clearly and concisely;
• Visualizing KPI results;
• Working with indexes;
• Individual performance to align with organizational strategies.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

Facilitated by Aurel Brudan, CEO of The KPI Institute, this in-house training course was delivered between 16^th and 20^th of September 2018, in Riyadh, Kingdom of Saudi Arabia, for a public-sector entity, specialized in Healthcare.

This entity is a major regional player renowned for innovation and is serving clients in the Healthcare area across local, national, regional and international levels.

The course was attended by professionals from Kingdom of Saudi Arabia having background and area of expertise in Healthcare.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Transpose organization strategy into BSC management system people related aspects of measuring KPIs;
• Documenting KPIs clearly and concisely;
• Integrating Objectives and KPIs into a BSC Framework;
• Use the BSC as a strategy formulation tool;
• Integrating Objectives and KPIs into a BSC Framework;
• Steps into implementing the BSC system.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance Balanced Scorecard Management System Professional (hard copy): after participating at the 3 days of on-site Certified BSC Professional training course;
• Certificate of Attendance Balanced Scorecard Management System Practitioner (hard copy): after participating at the 2 days of on-site Certified BSC Practitioner training course;
• Certified Balanced Scorecard Management System Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 1-5 of the after-course stage in the learning experience;
• Certified Balanced Scorecard Management System Practitioner diploma (hard copy): after submitting your Balanced Scorecard Management System Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation.

We strongly advise you to ensure that you will receive your Balanced Scorecard Management System Professional and Certified Balanced Scorecard Management System Practitioner titles, as these certifies the skills and knowledge related to Balanced Scorecard field.

To find out more details, please visit the Balanced Scorecard Management System Professional certification page.

If the opportunity of customized Balanced Scorecard Management System training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

[email protected]

Facilitated by Raluca Vintilă, Management Consultant, this in-house training course was delivered between the 4^th – 6^th of September 2018, in Cairo, Egypt for a private sector company that is specialized in Automotive.

This company is a major regional player renowned for innovation and is serving clients in the Automotive industry across local, national, regional and international levels.

“I found the course very helpful as a Quality Assurance Engineer. It made it so easy to understand correlations between vision, mission, objectives, KPIs and Metrics collected.

It will support the team and myself to collect more precise and accurate data once we define the correct KPIs.” said Mr. Yasser Zant, Quality Assurance Engineer

Certified KPI Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Cairo, having diverse backgrounds and areas of expertise in Automotive areas.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

“The instructor was very detailed and professional, organizing every part of the sessions.

I also liked the strategy of having timely exercises before introducing a new topic and then re-visiting them.” said Mr. Yasser Zant, Quality Assurance Engineer

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

[email protected]