In the constantly shifting business world, the demand for agility and innovation is constant. The Global Performance Audit (GPA) Unit, the strategy and performance assessment division established by The KPI Institute (TKI), persistently strives to help organizations like the Public Investment Fund (PIF) to identify their strengths, address weaknesses, and continuously improve their performance management systems through evidence-based evaluations and targeted recommendations.

PIF’s recent achievement of the highest recognition in strategy and performance management – Level 5: Optimized underscores their exceptional dedication to excellence and their proficiency in developing and sustaining a robust strategic framework. This accomplishment not only highlights the PIF’s impressive capabilities but also demonstrates the vital role that the GPA Unit plays in supporting organizations in reaching such esteemed levels of performance management and strategic excellence.

Join us as we celebrate the remarkable success of PIF. Watch the video above, provided by the GPA Unit, and explore their official YouTube channel for more insights and updates.

The GPA Unit is committed to delivering the most thorough performance management system maturity assessments and guiding businesses towards achieving their highest potential. For further information, please visit their official website: www.gpaunit.org

Around 67% of the world’s population, or 5.4 billion people, are now online, according to the International Telecommunication Union’s (ITU) report, “Facts and Figures 2023.” Apparently, the demand for high-speed Internet access is increasing, and the telecommunications industry should make sure that its infrastructure can handle the growing usage without compromising quality.

But beyond infrastructure upgrades, it is important that organizations can effectively sustain their systems to constantly meet their goals and maintain reliable service for customers. One approach to achieve this is the implementation of performance measurement systems. This will allow organizations to gather data on network efficiency, easily identify bottlenecks, make well-informed decisions regarding infrastructure investments, and most of all, deliver better customer service.

Providing leaders, professionals, and the broader business community with essential knowledge and resources, The KPI Institute (TKI) curates a collection of diverse learning materials and opportunities in strategy and performance management and adjacent fields every month. Some of these resources, while released years ago, remain highly relevant due to their timeless principles and adaptability to changing business dynamics as well as their enduring value and insights for today’s challenges.

This month, TKI is pleased to present comprehensive, research-based resources focusing on telecommunications.

Articles (FREE): Explore these featured articles from Performance Magazine: 

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The Telecommunications KPI Dictionary: The key performance indicator (KPI) taxonomy used in this dictionary covers all major functions of the telecommunications industry, such as call center and telecommunications. The content covers establishing a robust workforce, improving people policies, practices, and systems, ensuring that the financial and operational telecom models meet their goals, and providing information on the quality of inbound and outbound calls.

Call Center Scorecard: This represents a catalogue of the KPIs used by the call center in order to manage and measure its strategic performance. The KPIs are grouped in the four traditional perspectives of the balanced scorecard, each containing objectives and KPIs that describe and assess the performance of the organization.

Call Center Performance Management System Toolkit: Featured here is a visual snapshot of the overall system for managing and measuring performance within the call center, including the system tools and processes and the connections between them.

Customer Service Call Center Dashboard: This is designed for managing and measuring performance of inbound call centers. The tool contains a repository of the most relevant and widely spread KPIs in the call center industry. While pre-populated with KPIs and other relevant data, this template can be customized for the specific needs of your organization. A Customer Service Call Center Dashboard Administrator Guide is also included with each purchase to make template customization an easy process.

Global Performance Audit Unit (GPA Unit), the strategy and performance audit division of The KPI Institute, is proud to announce that the Public Investment Fund (PIF) has successfully achieved the highest level of accreditation: Level 5: Optimized. This follows a comprehensive assessment of PIF’s strategy and performance management system.

“This prestigious recognition highlights PIF’s commitment to excellence in the field of strategy, performance measurement, and performance improvement, complementing and reinforcing PIF mission to support investment opportunities and drive economic transformation in Saudi Arabia. GPA Unit and The KPI Institute remain committed to unlocking organizational potential and empowering entities through rigorous research, expert insights, and innovative capabilities,” said Adrian Brudan, GM of GPA Unit and VP of The KPI Institute.

The accreditation acknowledges PIF’s exceptional performance in:

• Strategy Planning: Demonstrating a robust and coherent strategic framework that aligns organizational goals with operational execution.
• Performance Measurement: Implementing precise and comprehensive Key Performance Indicators that drive informed decision-making and accountability.
• Performance Improvement: Continuously enhancing processes and practices to achieve superior outcomes and foster a culture of excellence.

GPA Unit conducted the assessments using a comprehensive methodology based on its PMS Maturity Model framework. It involved detailed analysis on over 300 items that reflect industry best practices, designed to gauge the complexity of organizational capabilities in the strategy and performance management field.

PIF is a global investment powerhouse and the world’s most impactful investor, enabling the creation of new sectors and opportunities that will drive the economic development, diversification and transformation of Saudi Arabia and shape the future for the global economy. Actively investing over the long term to maximize sustainable returns, PIF has been the investment partner of choice for global opportunities. PIF’s stability has been recognized by international credit ratings agencies: PIF is rated A1 by Moody’s with a positive outlook and A+ by Fitch with a stable outlook.

PIF’s partnership with GPA Unit is part of PIF’s work in exploring new ways and new perspectives to allow it to carry out its mandate better. GPA Unit’s work assists PIF to allow analysis of where PIF can grow in its performance management practices.

The accomplishment is a testament to PIF’s promising strategy and robust performance management system, as well as the well-established practices that drive PIF’s success and its position as one of the largest and most impactful sovereign wealth funds. The acknowledgment complements and reinforces the recent recognition of PIF as the single most valuable brand among the world’s sovereign wealth funds.

The achievement was formally recognized during an award ceremony that took place in Riyadh on June 6, 2024. The event was hosted by Saad Alkroud, PIF Chief of Staff and General Secretary of the Board of Directors.

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About PIF

PIF is the investment engine driving economic transformation for Saudi Arabia and the world. With an ambitious program to deliver Vision 2030, PIF invests in projects, companies and partners to diversify the Saudi economy, stimulate growth in every major sector, and create new opportunities for investment and employment.

And as a global investor and catalyst of change, PIF actively partners with the most pioneering organizations across the world to accelerate their growth, and transfer the technology and knowledge needed to build industry ecosystems of the future.

Since 2017, PIF has established 94 companies and injects at least SAR 150 billion into the local economy each year. Through strategic investments and partnerships across the Saudi public and private sector, PIF is driving the transition to a more sustainable economy, and laying the foundations for local and international partners to invest in the economic and societal transformation of Saudi Arabia. 

For more information, visit the website at www.pif.gov.sa

About The KPI Institute and the GPA Unit

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 20 years of experience and a combination of academic and practitioner research in the field of strategy and performance, GPA Unit has developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084

According to the 2022 Big Data and AI Survey, 97% of participating organizations invest in data initiatives, yet only 26.5% report that they have created a data-driven organization. The great barrier lies within the difficulty of creating a data culture.

One of the main aspects of building a data culture is to foster data literacy among managers and executives. Such literacy includes the ability to read, work with, analyze and argue with data, understand analytical methods and techniques applied, and describe the use case of application and resulting business value.

Developing such capabilities is what the Certified Data Analysis Professional course of The KPI Institute is all about.

Course overview

The Certified Data Analysis Professional is the first level of the Data Analysis Program. It is a hands-on training course aimed at equipping professionals with the necessary concepts and tools to perform basic statistical and analytical reporting activities and generate value out of existing data. 

The course provides participants with the knowledge required for understanding distinct methods used in analyzing data and statistical interpretation of quantitative and qualitative data and becoming proficient in using key Microsoft Excel features. Participants can expect to reach the following learning objectives:

• Developing a hands-on, practical overview of data analysis and connected topics;
• Integrating statistical concepts and analysis tools that are widely used in corporate analytics environments;
• Analyzing examples of practical applications for statistical methods used in solving real-life business issues;
• Acquiring mastery of Microsoft Excel Data Analysis features by learning to use statistical techniques through practical examples.

Benefits and importance

By becoming a Certified Data Analysis Professional, you will harness the following benefits:

• • Obtaining the most relevant data, by setting up a customized data analysis process
  • Understanding the data analysis process, its methodology, and logical framework
  • Obtaining the necessary knowledge to analyze complex data and to interpret results
  • Improving the organization’s decision-making process, by gaining knowledge on data analysis and interpretation;
  • Receiving the management team’s buy-in, by sharing with them the utility of implementing a customized data analysis methodology in daily business activities;

• Obtaining 40 CPD credits to include in your CPD records for your professional body, institute, regulator or employer

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. Participants will assess their current skills, engage with their fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and undertake the certification exam.
3. After-course stage: Here, participants will engage in thought-provoking forum discussions and explore additional readings. They will be able to develop an actionable plan tailored to their organization’s needs.

Course syllabus

The core course comprises 14 modules that gradually build on theory towards application and start from basics to advanced.

1. Business understanding
2. Data collection
3. Data preparation
4. Data Exploration
5. Descriptive statistics
6. Sampling
7. Estimation of population
8. Hypothesis testing
9. Z-test and t-test
10. Analysis of variance
11. Chi-square tests
12. Simple linear regression
13. Multiple linear regression
14. Time series

Flexible learning options

The Certified Data Analysis Professional course is offered frequently in English and Arabic to accommodate everyone’s schedule and language preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course sessions participation
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam
• Certified Professional Diploma: upon successfully completing all three stages of the learning experience, as well as the full payment received by the contractor
• CPD Certificate of Attendance: provided once you achieve Professional Status

It’s time to cut through the data culture gap and transform your organization into a data-driven one. Enroll today and become a Certified Data Analysis Professional!