Certified KPI Professional in Sydney

The Certified KPI Professional Training Course in Sydney is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, this course was held in Sydney, Australia, between 2nd and 4th of November 2015.

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The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

  • Introduction to the world of KPIs;
  • Understanding KPIs;
  • KPI taxonomy;
  • KPI typology.

The second day sessions covered the following discussion topics:

  • KPI documentation;
  • KPI selection;
  • KPI in context;
  • Working with targets.

In the third day of the course the next themes were approached:

  • KPI management enablers: software, hardware, communication and culture;
  • Data visualization – Designing KPI Dashboards and Scorecards;
  • Data gathering;
  • Working with data custodians.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Brunei, Thailand and Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like government, power plant and services.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Too vague, too entangled
  • Getting buy-in from employees
  • Systems used to track and report data
  • Org maturity in terms of processes
  • Lack of experience and knowledge in the subject matter
  • Alignment with strategy

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • To know more about KPI implementation
  • What is a fair way for employees of using KPIs
  • What are the KPIs for customer services/quality
  • Whole concept/definition of KPIs
  • Target setting
  • Which KPIs to choose – there are lots of them/which are the relevant ones
  • A framework for measurement and performance improvement
  • KPIs visualization
  • Employee performance improvement with KPIs
  • KPI utilization

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

  • Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
  • Certificate of Attendance: after participating at the 3 days of on-site training course;
  • Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The KPI Institute November 9th, 2015 Events