Certified KPI Professional and Practitioner Training Courses in Riyadh
The Certified KPI Professional and Practitioner Training Courses in Riyadh were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.
Facilitated by Mihai Toma, Head of Professional Practice TKI MENA, these courses were held in Riyadh, Kingdom of Saudi Arabia, between 13th and 17th of December 2015, in partnership with MILE.
The agenda for the Certified KPI Professional Course covered in the first day the following subjects:
- Introduction to the world of KPIs;
- The pillars of KPI architecture;
- KPI selection.
The second day sessions covered the following discussion topics:
- KPI documentation;
- Data visualization – Designing KPI Dashboards and Scorecards;
- KPI data gathering and reporting.
In the third day of the course the next themes were approached:
- KPI management enablers: software, hardware, communication and culture;
- Generating value from using KPIs;
- Measuring and learning with KPIs.
In the fourth day of the training course, the discussions were over the following subjects:
- KPI project coordination;
- KPI selection.
The fifth day concluded with the topics:
- KPI Measurement;
- KPIs in context.
In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:
- Group discussions, exercises, simulations and case studies;
- Explanation of the theory regarding performance measurement;
- Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
- Customized feedback regarding the present use and the future plans for implementing performance management systems;
- Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.
The course was attended by practitioners from Kingdom of Saudi Arabia having different backgrounds and areas of expertise in their working fields like Telecommunications, Education and Training, Healthcare and Professional Services.
Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:
- Resistance of employee
- Availability of KPI data
- Setting the right targets
- Ability to measure specific aspects
- Weak strategic plan
- Finding the adequate tool for measurement
- KPI reporting
- Competency of scope of services
- Data collecting and factoring
- Selecting the right KPIs
- Clarity of objectives
- Top management support
- System limitations (automation)
- Commitment/Employee buy-in
Participants were invited to express some learning needs and they communicated the following expectations from the course:
- Selecting the proper KPIs
- Assigning KPIs to proper objectives
- Data collection quality assurance
- Dashboard and scorecard design
- Understand KPIs
- Benefits of using KPIs
- Skills required to managing the strategy of organizations
- KPI integration with Balanced Scorecard
- Setting KPIs at the individual level
- How to enhance performance using KPIs
- Relate initiatives to KPIs
- Difference between KPIs and KRIs
- Difference between KPIs and KRIs
- Linking related KPIs
- Linking KPIs to strategy
- Governance of Performance Management System
- Characteristic of a perfect KPI
- Case studies of KPI utilization
- KPIs and benchmarking
- Organizational alignment
In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.
The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.
To find out more details, please visit the KPI Professional and Practitioner certification page
If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.
For more information contact one of our representatives:
Alexandru Muntean
[email protected]
