Key Performance Indicators Masterclass in Kuala Lumpur

The Key Performance Indicators Masterclass in Kuala Lumpur, Malaysia is part of a series of courses dedicated to a rigorous usage of KPIs in practice, organized in 2015 at a global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Kuala Lumpur between 19th and 20th of January 2015.

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The agenda for the Key Performance Indicators Masterclass covered in the first day the following subjects:

  • Understanding KPIs;
  • Making the right KPI selection;
  • KPIs in context;
  • Group activity – KPI selection in given contexts.

The second day sessions covered the following discussion topics:

  • KPI documentation and target setting;
  • Data visualization – From scorecard to dashboard design;
  • KPI data gathering;
  • Group activity – KPI analysis levels;
  • Review and learning evaluation.

In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Malaysia, Republic of Mozambique, Republic of Maldives and United Arab Emirates and with expertise in different backgrounds such as Education, Finances, Oil & Energy, Information Technology & Services, Telecommunications and Utilities.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Accurate gathering of data collection for KPIs;
  • Selecting the relevant KPIs;
  • Measuring and validating the KPIs;
  • Correctly set up the KPIs based on the Company’s goals and objectives;
  • Ensuring the KPIs align with the Company’s Organizational Culture;
  • How to use KPI results into the decision making process;
  • Business dynamics being reconciled with strategic and measurement choices.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • How to develop and apply KPIs in different industries;
  • Small vs Big picture of the Company or how to approach the loss of focus in a Business;
  • How to verify and measure if the current system is the correct one;
  • What makes a good KPI and when the KPIs need to change;
  • Examples of good practice of KPIs;
  • Tips and tricks on creating a good Scorecard;
  • How can the KPIs increase a Business’s revenue.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

 

The KPI Institute February 2nd, 2015 Events