Facilitated by Manhal Al Dakh-Allah, Management Consultant, this in-house training course was delivered between 9^th – 13^th of December 2018, in Jeddah, Saudi Arabia fora public-sector company. This company is a major regional player renowned for innovation and is serving clients in all industries across local and national levels.

“It’s a great course for people working in Power Plant and I recommend it to be with The KPI Institute.” said a Generation Engineer about the course.

Certified KPI Professional and Practitioner Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Saudi Arabia, having diverse backgrounds and areas of expertise.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization;
• Applied Exercises

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

Apex Consulting, The KPI Institute’s Training and Consulting Partner for Pakistan announces the successful delivery of three editions of KPI Essentials in Pakistan.

Facilitated by Mr. Syed Farhan Mahmood, one of the most seasoned management consultants in Pakistan, the KPI Essentials session was delivered in Islamabad, Lahore & Karachi for an audience of 22 professionals.

KPI Essentials Course- October 16, 2018 Islamabad, Pakistan

The subsequent round of KPI essentials program conducted by APEX Consulting Pakistan-October 18, 2018 Lahore, Pakistan

The eventual round of KPI Essentials course – October 23, 2018

The KPI Essentials training course is designed to support professionals in developing key competencies in performance management, with the aim of improving processes such as KPI selection, KPI documentation, KPI data gathering and reporting.

For example, during the 1^st day of training, participants will become familiar with the most important tools and techniques in working with KPIs, and will learn how to build a performance management culture.

“Easy to understand and relevant to my daily work. The samples and approaches are adaptable. I do believe that the experience of attending this training has benefited me in a long run.” – Fahizal Hamidi Abu Bakar, Deputy Manager, KWSP, Kuala Lumpur

This course is opened to participants irrespective of professional background, performance management experts or top/middle/lower management representatives, to professionals simply interested in enhancing their performance management knowledge.

Just like Certified KPI Professional course, in 2019, APEX Consulting Pakistan will continue to offer further KPI Essentials and KPI Masterclass training sessions, alongside a great array of supporting consulting services.

Worth noting is that by enlisting in a KPI Essentials course, participants will continue to receive the same benefits that all The KPI Institute course attendees have grown accustomed to.

From getting access to international best practices related to developing a solid KPI Performance Management Architecture and practicing a variety of techniques to ensure the most optimal KPI selection process is in place, to successfully integrating data in the decision-making process and accessing over 10+ templates used in working with KPIs that will allow to implement a KPI Management Framework in a structured manner.

“The course was very comprehensive, systematic and very detailed, step by step. The materials were streamlined, structured and arranged in an organized flow, to enable the understanding process in an attendee-friendly manner.” – Yuvarajah S.Thiagarajah, HR Manager, Specific Resources Sdn Bhd, Kuala Lumpur

In addition to this, here are some of the main learning points that professionals will experience by attending the KPI Essentials session:

• Apply best practice techniques to KPI selection;
• Document KPIs;
• Structure the data gathering process;
• Practice making decisions based on data;
• Link KPIs to incentives systems.

Moreover, each participant receives free subscription to smarKPIs.com, offering access to 500 fully documented KPIs, including over 20,000 KPIs enlisted and one research report from the Top 25 KPIs series.

About APEX Consulting, Pakistan

APEX Consulting Pakistan has been providing human resource, research, survey management, consulting and monitoring and evaluation (M&E) services to the social sector in Pakistan for the past 15 years.

Our corporate motto Harnessing Knowledge® is a reflection of our belief in the power of human reason in leading the way to a prosperous, harmonious and sustainable world. At APEX Consulting we are committed to be a world leader in providing knowledge-based solutions to challenges relating to social development, economic growth and enterprise management.

Over the past decade, APEX has worked in all districts, regions and agencies of Pakistan, reflecting its strong corporate sector roots and vast multi-disciplinary experience in the social sector. APEX has provided knowledge-based solutions in nearly all sectors including education, health, livelihood, microfinance, agriculture, emergency relief and disaster risk reduction.

About The KPI Institute, Australia

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

The KPI Institute developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.

For more information, you may contact us at:

Cosmin Chindris, Director of Global Partnerships, The KPI Institute, cosmin.chindris@kpiinstitute.com

The KPI Institute, global leader in performance management and KPIs training and certification and APEX Consulting, one of the principal and leading consulting organizations of Pakistan have joined hands and can now offer training and consulting services in Pakistan.

Earlier this year, in February 2018, APEX Consulting Pakistan hosted the first-ever Certified KPI Professional workshop, in Lahore, Pakistan. It was delivered by Mr. Aurel Brudan, CEO of The KPI Institute, Australia.Mr. Syed Sardar Ali CEO APEX Consulting, Pakistan with Mr. Aurel Brudan CEO The KPI Institute, Australia upon signing the partnership deed for Pakistan operationsKPI Certified Professional Workshop 18-20 February, 2018 Lahore, Pakistan

Apex Consulting has recently finalized the accreditation process for becoming a Consulting Partner which required achieving Professional and Practitioner Certification for 2 of Apex Consulting’s senior consultants by attending Certified KPI Professional open course, as well as the 2-day Consulting Enablement Program and going through all prerequisite steps for each type of Partnership Program.

The following is a brief summary of the Certified KPI Professional course’s most poignant learning points:

• Differentiate between objectives, KPIs and initiatives;
• Apply best practice techniques to KPI selection;
• Understand KPI selection in different contexts;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data gathering process;
• Enhance the use of data through effective data visualization.

”This course has been very useful because at the beginning I only had a vague idea about KPIs. The journey from the importance of organizational strategy, setting objectives, defining KPIs to measuring objectives and projects was very insightful.” – Saurabh Arvind Joshi, MDC Business Management Services, Abu Dhabi, one of the participants from the open program.

In 2019, APEX Consulting Pakistan will be all geared-up to offer KPI Essentials, KPI Master Class and Certified KPI Professional courses along with wide-ranging consulting services.

The KPI Institute Australia is considered a global authority on Key Performance Indicators (KPIs) research and education, having trained 6,697 professionals in 75 countries. Obtaining the KPI Professional Certification is a significant advantage in today’s dynamic performance management marketplace.

It enriches the credentials of organizations as well as individuals, by validating proficiency in all aspects of performance measurement, from KPI selection to data gathering, analysis and decision-making.

Furthermore, the certification also enables executives to have access to a prestigious community of KPI Practitioners on top of industry knowledge resources: toolkits, templates, case studies and best practices from some of the most thriving organizations worldwide.

In addition, each participant receives free subscription to smarKPIs.com, offering access to 500 fully documented KPIs, including over 20,000 KPIs enlisted and one research report from the Top 25 KPIs series.

About APEX Consulting, Pakistan

APEX Consulting Pakistan has been providing human resource, research, survey management, consulting and monitoring and evaluation (M&E) services to the social sector in Pakistan for the past 15 years.

Our corporate motto Harnessing Knowledge® is a reflection of our belief in the power of human reason in leading the way to a prosperous, harmonious and sustainable world. At APEX Consulting we are committed to be a world leader in providing knowledge-based solutions to challenges relating to social development, economic growth and enterprise management.

Over the past decade, APEX has worked in all districts, regions and agencies of Pakistan, reflecting its strong corporate sector roots and vast multi-disciplinary experience in the social sector. APEX has provided knowledge-based solutions in nearly all sectors including education, health, livelihood, microfinance, agriculture, emergency relief and disaster risk reduction.

About The KPI Institute, Australia

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

The KPI Institute developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.

For more information, you may contact us at:

Cosmin Chindris, Director of Global Partnerships, The KPI Institute, cosmin.chindris@kpiinstitute.com

Facilitated by Alina Miertoiu, Management Consultant this course was held in partnership with KPI Management Solutions, in Johannesburg, South Africa, between 21 – 23 November 2018 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from South Africa having different backgrounds and areas of expertise in their working fields like Energy, Resources and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• KPI Selection;
• Getting management commitment;
• Documenting KPIs clearly and concisely;
• Gathering data for KPIs;
• Visualizing KPI results.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• The change management aspect: moving staff and management from no formal PM to successfully implemented;
• Setting relevant KPIs that are attainable;
• Data accuracy and timeliness;
• KPI weighting.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Cosmin Chindris
cosmin.chindris@kpiinstitute.com

Facilitated by Adrian Brudan, TKI EMEA General Manager, this KPI in-house training course was delivered between 18 – 22 November 2018, in Riyadh, Kingdom of Saudi Arabia for a public-sector company that is specialized in Telecommunications.

This company is a major regional player renowned for innovation and is serving clients in diverse industries across local, national, regional and international levels.

Certified KPI Professional and Practitioner Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Kingdom of Saudi Arabia, having diverse backgrounds and areas of expertise in Telecommunication area.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

Facilitated by Alin Sonda, Management Consultant this course was held in Cairo, Egypt, between 18-20 November 2018 in partnership with Real Hands-On and is part of a series of certification courses dedicated to rigorous usage of performance audit and KPIs in practice. 

In the first day, the course agenda covered the following subjects:

• Understanding the Context for Performance Management Auditing;
• The Pillars of the Performance Management Systems;
• Performance Management Auditing Tools.

The second day sessions covered the following discussion topics:

• Analysis of Performance Management Documents;
• The Performance Management Maturity Survey;
• Interviewing Key Stakeholders;
• Create insightful data analysis.

In the third day of the course the next themes were approached:

• Consolidate the Audit Report;
• Present the Audit Findings & Recommendations;
• The Performance Audit Project Plan.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance audit;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Egypt, Lebanon, Saudi Arabia and Kuwait having different backgrounds and areas of expertise in their working fields like Consulting, Banking, Pharmaceutics, Real Estate and Healthcare.

Before beginning the course, sharing challenges of previous experience in working with audit and KPIs was encouraged and some of them were:

• Proper documentation;
• Subjectivity;
• Relevancy;
• Integrity;
• Commitment;

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• A different perspective towards PM and learn ways to help and improve performance for both individual and organization level for my organization;
• Learn more about Performance Audit, a new concept in the learning and education domain;
• Looking forward to venture into the next step, my employer requires another milestone of improvement moving forward after 5 years using KPI based performance appraisal;
• Collaboration with other participants;
• Widen the circle with other professionals to build a relationship and work together in the future.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Performance Audit Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Performance Audit Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the Performance Audit Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at office@gpaunit.org and you will receive a tailored offer.

For more information contact one of our representatives:

Cosmin Chindris
cosmin.chindris@kpiinstitute.com

Facilitated by Dr. Radu Cocean, Strategy and Business Planning Expert, this in-house training course was delivered between 4 – 6 November 2018, in Dubai, United Arab Emirates for a private sector company that is specialized in Consulting Services.

This company is a major regional player renowned for innovation and is serving clients in the Education, Training and Consulting industries across local, national, regional and international levels.

Certified Strategy and Business Planning Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from the United Arab Emirates, having diverse backgrounds and areas of expertise in Education, Training and Consulting areas.

Before beginning the course, sharing challenges of previous experience in working with strategy was encouraged and some of them were:

• Communication Strategy;
• Recalibrating strategy;
• Business Process Recalibration.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations, and case studies.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Strategy visualization and communication;
• Strategy planning aligned with objectives;
• Risk management.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized Strategy and Business Planning training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com

During the 24^th – 26^th of September, The KPI Institute, global leader in performance management and KPIs training and certification and FIG Polska, a leading management training and consultancy from Poland, hosted a sold out training session for the second public Certified KPI Professional program organized in Warsaw, Poland.

Over the course of three days, senior managers from Poland learned the most critical elements of The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in organizations and all topics required to receive the Certified KPI Professional certification, including:

• Understanding KPI measurement challenges;
• Differentiating between objectives, KPIs and initiatives;
• Understanding KPI selection in different contexts;
• Selecting KPIs for scorecards and dashboards;
• Developing a KPI implementation project plan;
• Optimizing the KPI activation and data gathering process.

The KPI Institute is considered today a global authority on Key Performance Indicators (KPIs) research and education, having trained 6,697 professionals in 75 countries.

Obtaining the KPI Professional Certification is a significant advantage in today’s dynamic performance management marketplace. It improves credentials by validating proficiency in all aspects of performance measurement, from KPI selection to data gathering, analysis and decision making.

“The content was well structured, full of practical knowledge and techniques, that will definitely help to improve management by objectives and KPIs approach.

Moreover, thanks to toolkits and templates for KPI documentation, selection, balancing techniques and access to the KPI database we can immediately apply the acquired knowledge” – Klyha Ilya, Development analyst Rohlig Suus Logistics S.A, 1st edition participant.

Certification also provides executives with access to a prestigious community of KPI Practitioners as well as industry knowledge resources: toolkits, templates, case studies and best practices from some of the most successful organizations worldwide.

In addition, each participant receives a 6-month free subscription to smarKPIs.com, providing access to 500 fully documented KPI, including over 20.000 KPIs enlisted and one research report from the Top 25 KPIs series.

 “The record-attendance for this training session demonstrates that organizations in Poland understand the importance of clarifying strategy and cascading performance objectives and KPIs at all organizational levels” – Cosmin Chindris, Director – Global Partnerships.

The next Certified KPI Professional will take place between the 3^rd – 5^th of April, 2019 and September 18^th – 20^th 2019. For more information, or to enrol, contact Iwona Janeczek, at email: i.janeczek@figpolska.pl, +48 666 89 14 63.

About FIG Polska
FIG Polska is a training and consulting company founded in 1996 in Warsaw, Poland. Based on a unique business model, it runs two complementary activities: business consulting and organizing seminars & workshops dedicated to top management.

Currently, FIG Polska is considered the market leader for strategy services based on the Balanced Scorecard Methodology.

About The KPI Institute

The KPI Institute is leading business research institute, specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

Contact information:

Cosmin Chindris
Director of Global Partnerships
The KPI Institute
cosmin.chindris@kpiinstitute.com

The Certified KPI Professional Training Course

Humans have always had a knack for measuring and heuristics. Our modern banking, commercial and trading system exists because of this instinct. Once a good idea gets rolling, we like to measure its output and analyze palpable results. Afterward, we tend to look for heuristic ways – or shortcuts, in which we can replicate that success.

However, given today’s complex business reality, with relationships between organizational entities rivaling matryoshka dolls, we’ve slowly started to drift away from heuristics and have resorted to standardization. While heuristics do have a place in the modern business world, we’ve gone from using them as primary error-fixing tools, to incorporating their underlying essence into current day solutions.

Complex challenges cannot be solved by just “winging things”. You need a logical, structured framework which allows you to quickly diagnose issues and act upon them. This is where heuristics have found a home, alongside measurements – from diagnosis tools to repair mechanisms.

In a way, we can see KPIs as modern business heuristic tools. They offer us clarity over an issue and allow us to focus on its roots, as well as provide a route for improvement. In addition, they represent a bridge between all of the individuals within an organizational entity, since it drives engagement, spurs communication and develops learning.

With these in mind, The KPI Institute has developed its Certified KPI Professional Training Course.

We draw attention to clarity and communication, by allowing attendees to share any of the challenges they’ve encountered whilst trying to implement KPIs or a Performance Management System altogether, as well as their most dire learning needs so that our trainers will always know how to approach each course and individual.

We emphasize the importance of focus and improvement, by sharing exercises, business simulations, group discussions and learning activities that challenge an individual’s thought process, so that instead of reverting to old habits, they’re presented with novel scenarios that require them to devise new pathways for solutions.

We discuss to great lengths the value that engagement and learning bring to an organization, for every single person that comprises a company’s organizational roster. An engaged workforce is more likely to be open-minded, and thus receptive to learning.

Practical benefits to joining the course

Whilst not a complete list of what our Certified KPI Professional Training Course has to offer – we can’t just spoil everything now, can we?, some of the topics you’ll be going through are the following: KPI typology, KPI taxonomy, KPI selection, KPI alignment, KPI documentation, data gathering, working with targets and data visualization.

Moreover, you’ll get to work with official TKI performance management templates, which have been used in companies worldwide to great success. In addition to this, you’ll receive customized feedback on any of your exercises, solutions or filled templates.

This is due to the fact that while it is of great importance to providing people with a means for improvement, we place an even greater value on offering them insight into the logic of certain decision-making processes or use cases, i.e. why one should or should not make use of a KPI in a given situation, or whether certain data is truly meaningful or just glorified bait.

So, if you believe our Certified KPI Professional Training Course is what you need to further develop as an individual, or your company needs to improve its results, you’re right either way. With 15 years of experience behind our brand and a team of equally experienced practitioners, we’re certain that we have a solution that’ll fit both your needs and professional requirements.

Facilitated by Mihai Toma, Management Consultant, this in-house training course was delivered between 14 – 16 October 2018, in Riyadh, Kingdom of Saudi Arabia for a private sector company that is specialized in Consulting Services.

This company is a major regional player renowned for innovation and is serving clients in the Education, Training and Consulting industries across local, national, regional and international levels.

Certified Balanced Scorecard Management System Professional Training Course is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

“The course provides a holistic view of strategy development and usage of Related Scorecards.” Ahmad Habbal, Manager

The training course was attended by professionals from Saudi Arabia, having diverse backgrounds and areas of expertise in Education, Training and Consulting areas.

We approached the following key topics:

• Organizational Assessment and Strategy Review and Integration;
• Manage the BSC System;
• Recalibrating BSC System and Performance culture.

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations, and case studies.

“Informative, useful, and key to developing consulting professionals.” Abdelqader Abu Snaineh, Senior Manager

There was remarkably active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized Balanced Scorecard Management System training courses is of interest to you, email us at office@kpiinstitute.org  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean

alex.muntean@kpiinstitute.com