Facilitated by Adrian Brudan, General Manager TKI EMEA this course was held in Dubai, United Arab Emirates, between 24^th and 28^th of September 2017 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from United Arab Emirates, Saudi Arabia, Oman having different backgrounds and areas of expertise in their working fields like Utilities, Healthcare, Retail and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Staff understanding of KPIs
• Access to data
• Utilization of KPIs as part of the decision-making process
• Data gathering process
• Refining KPI Data / Check the quality of the data
• Management buy in
• Identifying KPIs
• Alignment across departments
• Setting KPI targets
• Sources for KPI activation
• Benchmarking
• Getting support
• Measurable KPIs

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Securing managerial support
• Qualitative KPIs
• Effectiveness KPIs
• Working with indexes
• KPI weighting
• Avoiding negative behaviors once targets are set
• Data collection
• Optimize the KPI activation and data gathering process

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement, [email protected]

The training course provides you with relevant knowledge on how to develop and implement a Balanced Scorecard System. This course offers a comprehensive overview on the many benefits any organization can extract from the Balanced Scorecard System implementation.

A highly interactive learning experience will enable you to grasp the functionality of the Balanced Scorecard, and leverage on its benefits to advance strategy execution. The course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for a successful implementation.

5 Benefits 

• Get access to a deeper understanding of the value added and functionality of the Balanced Scorecard Management System;
• Develop and implement a Balanced Scorecard Management Architecture in a standardized manner;
• Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System;
• Improve strategy communication by using the Balanced Scorecard Management System;
• Obtain premium recognition as a Certified Balanced Scorecard Management System Professional by completing a unique international learning program.

Learning objectives 

• Comprehend fundamentals of a Performance Management System;
• Transpose the organizational strategy into a Balanced Scorecard Management System;
• Learn how to integrate the components of a Balanced Scorecard Architecture;
• Differentiate between objectives, KPIs, and initiatives;
• Understand KPI selection and KPI documentation;
• Optimize the data gathering process.

Evaluation

The certification process is finalized only when you complete all 3 stages of the learning experience. Nonetheless, you will receive a:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Balanced Scorecard Management System Professional diploma (hard copy): after you have successfully completed all 3 stages of the learning experience.

We strongly advise to ensure your Certified Balanced Scorecard Management System Professional title, as this certifies the skills and knowledge related to the Balanced Scorecard.

Details

Facilitated by Raluca Vintilă, Instructional Design & E-learning Coordinator, this in-house training course was delivered in partnership with Performance Growth Consultants, between 4^th – 6^th and between 7^th – 9^th of September 2017, in Gaborone, Botswana for a private sector company that is specialized in Information Technology. This company is a major regional player renowned for innovation and is serving clients in the Information Technology industry across local, national, regional and international levels.

“This course is an eye opened to Performance Management System, it was delivered in a simpler manner and made Performance Management System easy to understand.” said Samuel Mpaesele, Manager Monitoring & Maintenance

KPI Training Course is part of a series of educational programs dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Botswana, having diverse backgrounds and areas of expertise in Technology and Information Technology areas.

 We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

“The course is very useful, a lot of valuable knowledge is shared.” said Katlego Ramputswa, Procurement Officer

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

 Cosmin Chindris

[email protected]

The KPI Institute in partnership with Zeler Advisory is now offering the second edition of the Certified KPI Professional Training Course. This program will take place on 17th-19th of October 2017 at Holiday Inn Hotel, Athens, Greece and will be delivered by Sophia Thomaidou – Managing Partner at Zeler Advisory.  

25st of September 2017, Melbourne, Australia.

The Certified KPI Professional is an intensive 3 days training program that embeds more than 15 years of research and cross-industry and cross-departmental consulting experience in business performance improvement. The course addresses to all executive and operational managers, middle and top managers, leaders, strategy professionals, business analysts and other professionals.

After attending the first edition of C-KPI Professional in Greece, 29-31 May 2017, Evangelos Bardakas a Data Analyst at The American College of Greece said: “The content was very well organized and spotted on my expectations. I am very confident that I will use the knowledge I acquired immediately and improve the processes in the entity I am working.”

LEARNING OBJECTIVES

• • Validate the knowledge of the participants in performance measurement

• • Obtaining better business results by selecting the right KPIs to monitor

• Improving performance of the company by practicing a sound framework for KPI measurement

DETAILS

About The KPI Institute

The KPI Institute is a leading research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website!

About Zeller Advisory

Zeler Advisory is a professional services firm focused on Human Capital Management and Business Change that supports organizations to execute their business strategy and achieve results through people. They adopt a holistic approach to their clients’ challenges and offer a breadth of services that cover all the critical people and organizational issues that companies are faced with today. The advisory services are offered in the following areas: organizing work and roles, developing people and creating engagement and rewarding people and performance.

For more information visit the Zeller Advisory website or contact Doina Maltev, Partnership Manager at  [email protected].

Do you like the idea of having all the information regarding your actual and potential customers, your organization’s interactions with them, as well as a detailed account of your employees’ efforts to contact them and satisfy their needs, in a single place?

By using a high quality, reliable Customer Relationship Management (CRM) software, you can get all this information in a single place. Besides, such a system is fully adaptable and it enables efficient data management through a user-friendly interface and process automation.

This webinar provides a great opportunity for professionals to better understand the capabilities that a CRM system has and to determine which would be the best alternative for their needs.

Witness how customization and process automation work together in a live demonstration of one of the most appreciated software solutions: Microsoft Dynamics 365 (CRM)!

Main topics covered

• The Customer Relationship Management (CRM) software and its role;
• Elements that make a CRM system efficient;
• FREE CRM systems and their characteristics;
• CRM efficiency: Microsoft Dynamics 365 for Customer Engagement – a quick look.

Key Learning Points

• Better understand the role of a CRM system within an organization;
• Identify the key benefits that a CRM solution can bring to organizations;
• Acknowledge the high level of customizations and their importance within the CRM;
• Understand process automation within CRM;
• Identify methods and tools that will save precious time for end-users.

Speaker’s profile

Adrian Șuteu is the Software Integration Manager at TKI Solutions. He is focused on helping organizations identify and implement efficient software solutions, automate processes, get a clear and transparent view over their data and improve collaboration. In general, he helps them achieve true performance by leveraging technology. Adrian is passionate about business software and has a natural talent for data and data analytics software.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on August 11th, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

This educational program presents a rigorous approach to diagnosing and auditing the maturity of performance architectures for 5 capabilities: strategic planning, performance measurement, performance management, performance culture and employee performance management. It involves the use of a proprietary Integrated Performance Maturity Model Framework with the scope of mapping maturity gaps and identifying a set of next actions that will ensure the progression to the next maturity level.

Key Business Benefits

• Ensure you have the right tools, processes and people in the right place for your Performance Management System;
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;
• Maximize the added value generated by your Performance Management System, by elevating current practices to best practices;
• Educate stakeholders to be oriented towards continuous learning and improving;
• Justify investments in process improvement

Learning objectives

• Understand how to deploy and conduct a performance audit process;
• Learn how to use the Performance Maturity Model Framework as part of the audit methodology;
• Develop the ability to interpret the data and perform statistical analysis based on the survey results received;
• Gain clear understanding and insights for reviewing performance management documents produced by the organization assessed;
• Learn how to build and customize an audit interview guide;
• Find out how to develop clear, accurate and relevant audit reporting conclusions;
• Demonstrate excellent written and oral abilities to present recommendations and gain organizational buy-in.

We strongly advise you to ensure that you will receive your Certified Performance Audit Professional title.

14 New Partners from 14 different countries have joined the Partnership Program as global demand for performance management training grows

21st of September 2017

The KPI Institute—the global leader in performance management training and certification—proudly announces the expansion of its Global Partners Network with 14 new partners from: Bahrain, Botswana, Costa Rica, El Salvador, Greece, Iran, Kenya, Nigeria, Oman, Peru, Serbia, Singapore, Sudan and USA, since the launching of the Partnership Program in October 2016.

“Growing investment in performance management training and certification is not a surprise, considering that translating business strategy into operational objectives that drive both behavior and performance is now a pressing priority for companies worldwide. This pressure translates into efforts towards linking employee performance to strategy, increasing employee retention and engagement, while still remaining competitive.” said Cosmin Chindris–Director of Global Partnerships.

Through the Partnership Program, global best practices in measuring and managing performance are now available in a growing number of countries. This facilitates access of leaders and managers to international expertise delivered by local certified trainers, in compliance with The KPI Institute standards.

Courses delivered by Training Delivery Partners now available in 8 countries

As a direct result of signing up new Training Delivery Partners, The Certified KPI Professional is now available in:

Become a Delivery Partner for The KPI Institute

For  more information regarding the partnership program and how you can become a partner in your region, go to our website or write us at [email protected]

About the Certified KPI Professional Course

The Certified KPI Professional is an intensive 3 days training program that embeds more than 15 years of research and cross-industry and cross-departmental consulting experience in business performance improvement.

The program is designed for leaders, managers, strategy professionals, business analysts and other professionals interested in:

• • Improving the performance of their company by practicing a sound framework for KPI measurement;

• • Obtaining better business results by selecting the right KPIs to monitor;

• Generating value from using KPIs by optimizing the data collection process.

About The KPI Institute

The KPI Institute is a leading research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information contact: 

Cosmin Chindris, Director–Global Partnerships, [email protected]

Discover how to apply the 6 performance improvement pillars in a variety of scenarios!

The webinar focuses on 12 different scenarios where performance can be improved, starting from different levels across the company (organizational, divisional, departmental and employee level) and specific capabilities (project, process, quality and customer service), to different stakeholders (suppliers, joint ventures, executive board) and even to the personal context.

Making decisions based on data, taking the right initiatives and following up on the outcomes can prove to be very challenging. This webinar provides insights into how to improve performance in these different scenarios, stressing upon their particularities.

Main topics covered

• Performance improvement pillars;
• Challenges in improving performance;
• Presentation of the 12 scenarios;
• Comparison between the 12 scenarios.

Key Learning Points

• Understand the 6 performance improvement pillars;
• Identify the main challenges when improving performance in various scenarios;
• Explore different scenarios where a performance improvement process can be implemented;
• Identify the similarities and the differences in improving performance across the 12 proposed scenarios.

Speaker’s profile

Doina Malțev is a Partnership Manager at The KPI Institute. Doina Malțev has been involved in designing and implementing the Partnership Program and the Partnership Models for The KPI Institute, which include the description of the process and stages by which the training and consultancy companies are accredited to deliver educational programs and advisory services.

She developed the related program materials after conducting a preliminary research study and conducted the negotiation processes with organizations, concluding collaboration agreements and organizing and implementing the programs activities.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on October 4th, at 2:00 PM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

This certification was conceived to cover a rigorous KPI measurement framework and enable the participants to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environments.

The Certified KPI Professional materialize in more than 14 years of research in the field of key performance indicators, encompassed in a three-day learning experience that makes The KPI Institute approach a very complex, but efficient journey for our customers.

The KPI Institute invites you to become a Certified KPI Professional on 20-22 November 2017 in Kuala Lumpur.

5 Benefits  

• Support decision making by accessing relevant performance data;
• Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
• Access an innovative learning experience based on a 3 stage educational process;
• Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community.

Learning objectives  

• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Apply best practice techniques to KPI selection;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data gathering process.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

Facilitated by Raluca Vintilă, Instructional Design & E-learning coordinator, this in-house training course was held in Giza, for two group of professionals from Valeo, (12^th – 14^th and 17^th – 19^th of September). Valeo is an automotive supplier, partner to all automakers worldwide. As a technology company, Valeo proposes innovative products and systems that contribute to the reduction of CO2 emissions and to the development of intuitive driving.

“This course is very useful to understand different aspects of the KPIs and better understand how to work with KPIs” said Khaled Badr, Senior Process Improvement Engineer

Certified KPI Professional Training Course it is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

The training course was attended by professionals from Egypt, having diverse backgrounds and areas of expertise in Automotive areas.

We approached the following key topics:

• KPI typology & taxonomy;
• KPI Documentation and Target Setting;
• Data Gathering and Visualization.

“This course provided a systematic and well organized experience to learn about KPIs” said Ms. Engy Tawfic, Team Leader

To enable both the theoretical understanding and practical experience of using the performance management tools and techniques, we have integrated group discussions, exercises, simulations and case studies.

There was a remarkable active involvement of all the participants in a collaborative learning environment where opinions and experiences were shared.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected]  and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement, [email protected]